Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was idling rough. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 79,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was idling rough. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 79,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was idling rough. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 79,000.
Mfg Campaign: 11545680
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle was hesitant to turn on. The contact also heard an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by a dealer and the contact was informed that a coolant leak was the cause for the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 88,678.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle was hesitant to turn on. The contact also heard an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by a dealer and the contact was informed that a coolant leak was the cause for the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 88,678.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle was hesitant to turn on. The contact also heard an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by a dealer and the contact was informed that a coolant leak was the cause for the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 88,678.
Mfg Campaign: 11545688
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Month of August had my grandkids in the vehicle and my vehicle stalled out in the middle of traffic because it has a coolant leak. I only have a little over 70,000 miles on my 2018 Ford Edge. It is an internal coolant leak. Because it's not leaking on the ground. My understanding you are having a lot of this problem. I also understand that this could catch the vehicle on fire. My son is an auto mechanic and he said y'all are having a lot of problems with this with these vehicles I have to use an old truck for transportation now I am having back problems and hip problems. Please help because I don't have this kind of money to put in a vehicle that has this problem this early in with this low mileage.
Corrective Action:
Month of August had my grandkids in the vehicle and my vehicle stalled out in the middle of traffic because it has a coolant leak. I only have a little over 70,000 miles on my 2018 Ford Edge. It is an internal coolant leak. Because it's not leaking on the ground. My understanding you are having a lot of this problem. I also understand that this could catch the vehicle on fire. My son is an auto mechanic and he said y'all are having a lot of problems with this with these vehicles I have to use an old truck for transportation now I am having back problems and hip problems. Please help because I don't have this kind of money to put in a vehicle that has this problem this early in with this low mileage.
Additional Notes:
Month of August had my grandkids in the vehicle and my vehicle stalled out in the middle of traffic because it has a coolant leak. I only have a little over 70,000 miles on my 2018 Ford Edge. It is an internal coolant leak. Because it's not leaking on the ground. My understanding you are having a lot of this problem. I also understand that this could catch the vehicle on fire. My son is an auto mechanic and he said y'all are having a lot of problems with this with these vehicles I have to use an old truck for transportation now I am having back problems and hip problems. Please help because I don't have this kind of money to put in a vehicle that has this problem this early in with this low mileage.
Mfg Campaign: 11545287
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Corrective Action:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Additional Notes:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Mfg Campaign: 11545059
Recall Date: Sep 17, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Corrective Action:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Additional Notes:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Mfg Campaign: 11545059
Recall Date: Sep 17, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Corrective Action:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Additional Notes:
My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.
Mfg Campaign: 11545059
Recall Date: Sep 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle, along with many other Ford Edge owners, has coolant intruding into the #2 engine cylinder, which causes engine misfires, and has caused others engines to crack and have a engine fire. Ford is aware that the head was ground incorrectly during manufacturing, which allows the head gasket to fail. Ford has issued tech service bulletin 19-2346 There is a recall in Canada, we need one in the US. This issue typically takes time and mileage, and in my case and others the manufacturers engine warranty has expired. The fix for my 2.0L engine is a total replacement. Thanks for your time.
Corrective Action:
My vehicle, along with many other Ford Edge owners, has coolant intruding into the #2 engine cylinder, which causes engine misfires, and has caused others engines to crack and have a engine fire. Ford is aware that the head was ground incorrectly during manufacturing, which allows the head gasket to fail. Ford has issued tech service bulletin 19-2346 There is a recall in Canada, we need one in the US. This issue typically takes time and mileage, and in my case and others the manufacturers engine warranty has expired. The fix for my 2.0L engine is a total replacement. Thanks for your time.
Additional Notes:
My vehicle, along with many other Ford Edge owners, has coolant intruding into the #2 engine cylinder, which causes engine misfires, and has caused others engines to crack and have a engine fire. Ford is aware that the head was ground incorrectly during manufacturing, which allows the head gasket to fail. Ford has issued tech service bulletin 19-2346 There is a recall in Canada, we need one in the US. This issue typically takes time and mileage, and in my case and others the manufacturers engine warranty has expired. The fix for my 2.0L engine is a total replacement. Thanks for your time.
Mfg Campaign: 11544684
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The motor is shot. A known problem from Ford is not being addressed. Coolant leaking into the cylinder which can cause car to catch on fire. I bought a platinum extended warranty from where I bought the car but they will not fix because of a TSB and Ford won't fix because problem is not recalled. I lost over $18,000 on this vehicle and had to buy another car.
Corrective Action:
The motor is shot. A known problem from Ford is not being addressed. Coolant leaking into the cylinder which can cause car to catch on fire. I bought a platinum extended warranty from where I bought the car but they will not fix because of a TSB and Ford won't fix because problem is not recalled. I lost over $18,000 on this vehicle and had to buy another car.
Additional Notes:
The motor is shot. A known problem from Ford is not being addressed. Coolant leaking into the cylinder which can cause car to catch on fire. I bought a platinum extended warranty from where I bought the car but they will not fix because of a TSB and Ford won't fix because problem is not recalled. I lost over $18,000 on this vehicle and had to buy another car.
Mfg Campaign: 11544718
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant is leaking. Some times white smoke comes out of exhaust. Causes car to rattle and shake. Spent over $600 to get diagnosed and saying new engine needed. Check engine light came on saying it was bad coil. Replaced coil still didn't work found out coolant is leaking into started coil 2 and spark plug.
Corrective Action:
Engine coolant is leaking. Some times white smoke comes out of exhaust. Causes car to rattle and shake. Spent over $600 to get diagnosed and saying new engine needed. Check engine light came on saying it was bad coil. Replaced coil still didn't work found out coolant is leaking into started coil 2 and spark plug.
Additional Notes:
Engine coolant is leaking. Some times white smoke comes out of exhaust. Causes car to rattle and shake. Spent over $600 to get diagnosed and saying new engine needed. Check engine light came on saying it was bad coil. Replaced coil still didn't work found out coolant is leaking into started coil 2 and spark plug.
Mfg Campaign: 11544523
Recall Date: Sep 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 55-60 MPH, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinder #2 was misfiring. The vehicle was then taken to the dealer, where cylinder #2 spark plug and the ignition coil were replaced; however, the failure recurred while driving. The message "Low Coolant" was displayed, and the check engine warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #2. The dealer sent a diagnostic report with photos to the warranty department; however, the claim was denied. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 55-60 MPH, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinder #2 was misfiring. The vehicle was then taken to the dealer, where cylinder #2 spark plug and the ignition coil were replaced; however, the failure recurred while driving. The message "Low Coolant" was displayed, and the check engine warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #2. The dealer sent a diagnostic report with photos to the warranty department; however, the claim was denied. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 55-60 MPH, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that cylinder #2 was misfiring. The vehicle was then taken to the dealer, where cylinder #2 spark plug and the ignition coil were replaced; however, the failure recurred while driving. The message "Low Coolant" was displayed, and the check engine warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #2. The dealer sent a diagnostic report with photos to the warranty department; however, the claim was denied. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.
Mfg Campaign: 11544538
Recall Date: Sep 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the contact felt the vehicle was driving rough and the check engine warning light was illuminated. The vehicle was diagnosed and stated that the #2 ignition coil was misfiring. The contact stated that coil #2 and the spark plug were replaced. On another occasion while at a complete stop the vehicle started over heating and the temperature gauge was rising. The contact was able to drive to the residence and added coolant, but the failure continued. The dealer was contacted and stated that coolant was leaking into the engine, and that the engine needed to be replaced. The dealer was aware of the failure but had not diagnosed the vehicle. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure on the year, make, and model of the vehicle. The failure mileage was 86,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the contact felt the vehicle was driving rough and the check engine warning light was illuminated. The vehicle was diagnosed and stated that the #2 ignition coil was misfiring. The contact stated that coil #2 and the spark plug were replaced. On another occasion while at a complete stop the vehicle started over heating and the temperature gauge was rising. The contact was able to drive to the residence and added coolant, but the failure continued. The dealer was contacted and stated that coolant was leaking into the engine, and that the engine needed to be replaced. The dealer was aware of the failure but had not diagnosed the vehicle. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure on the year, make, and model of the vehicle. The failure mileage was 86,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the contact felt the vehicle was driving rough and the check engine warning light was illuminated. The vehicle was diagnosed and stated that the #2 ignition coil was misfiring. The contact stated that coil #2 and the spark plug were replaced. On another occasion while at a complete stop the vehicle started over heating and the temperature gauge was rising. The contact was able to drive to the residence and added coolant, but the failure continued. The dealer was contacted and stated that coolant was leaking into the engine, and that the engine needed to be replaced. The dealer was aware of the failure but had not diagnosed the vehicle. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure on the year, make, and model of the vehicle. The failure mileage was 86,000.
Mfg Campaign: 11543138
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Mfg Campaign: 11542988
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.
Mfg Campaign: 11542988
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the retractor for the driver's side rear seat belt was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the retractor for the driver's side rear seat belt was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the retractor for the driver's side rear seat belt was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
Mfg Campaign: 11542600
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's wife owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light was illuminated. The contact stated that the failure had persisted. The contact stated that there was white smoke coming out of the exhaust pipe while starting the vehicle. Additionally, the contact stated that while driving at various speeds, the coolant temperature warning light illuminated, and the vehicle stalled. The contact was unable to pull to the side of the road. The contact stated that the failure occurred on several occasions. The contact stated that the vehicle failed to restart and would respond as needed after cooling off for approximately 20 minutes. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that cylinder #3 was misfiring due to coolant intrusion. The mechanic related the failure to TSB Number: 19-2208. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the TSB. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 102,000.
Corrective Action:
The contact's wife owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light was illuminated. The contact stated that the failure had persisted. The contact stated that there was white smoke coming out of the exhaust pipe while starting the vehicle. Additionally, the contact stated that while driving at various speeds, the coolant temperature warning light illuminated, and the vehicle stalled. The contact was unable to pull to the side of the road. The contact stated that the failure occurred on several occasions. The contact stated that the vehicle failed to restart and would respond as needed after cooling off for approximately 20 minutes. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that cylinder #3 was misfiring due to coolant intrusion. The mechanic related the failure to TSB Number: 19-2208. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the TSB. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 102,000.
Additional Notes:
The contact's wife owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light was illuminated. The contact stated that the failure had persisted. The contact stated that there was white smoke coming out of the exhaust pipe while starting the vehicle. Additionally, the contact stated that while driving at various speeds, the coolant temperature warning light illuminated, and the vehicle stalled. The contact was unable to pull to the side of the road. The contact stated that the failure occurred on several occasions. The contact stated that the vehicle failed to restart and would respond as needed after cooling off for approximately 20 minutes. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that cylinder #3 was misfiring due to coolant intrusion. The mechanic related the failure to TSB Number: 19-2208. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the TSB. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 102,000.
Mfg Campaign: 11542035
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the vehicle lost motive power and was jerking with the check engine warning light illuminated. The vehicle was diagnosed with a cylinder #2 misfire. The contact attempted to add coolant however, the coolant started leaking from an unknown location. The vehicle was taken to an independent mechanic who stated that the head gasket needed to be replaced. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 63,116.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the vehicle lost motive power and was jerking with the check engine warning light illuminated. The vehicle was diagnosed with a cylinder #2 misfire. The contact attempted to add coolant however, the coolant started leaking from an unknown location. The vehicle was taken to an independent mechanic who stated that the head gasket needed to be replaced. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 63,116.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the vehicle lost motive power and was jerking with the check engine warning light illuminated. The vehicle was diagnosed with a cylinder #2 misfire. The contact attempted to add coolant however, the coolant started leaking from an unknown location. The vehicle was taken to an independent mechanic who stated that the head gasket needed to be replaced. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 63,116.
Mfg Campaign: 11542065
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My name is [XXX] my husband and I have been working with Chapman Ford on a situation with my 2018 Ford Edge. Currently the Edge needs an Engine replacement according to TSB #'s 19-2208,19-2346,22-2133 and 22-2229. This stems from a design flaw issue starting with the 2015 Edge according to the TSB's. The cost to replace the engine is $7030.95, Chapman Ford put in a GCCT Case and got approval for $2,812.38 of the total cost for a known design flaw that should probably have been a recall or at the very least extended the warranty to 150K like Ford has done on other engines with the same issue, but not my model. Ford is telling me I need to pay $4,200 out of pocket to replace the entire engine. I only have 70,000 miles on the vehicle. I feel like I'm getting the run around when it comes to Ford. We have called the company directly and they told us since Ford Chapman made the offer to reduce the cost by $2,800.00, they cannot extend further coverage for the cost. I'm confused here, why am I paying for a design flaw? Why was there not a recall? Can you help? What really upsets me is Ford never notified me of this problem, it was not disclosed when I purchased the vehicle, nor did they diagnose it when my engine light came on. A third party was the one to alert us to the issue and the bulletin. [XXX] [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My name is [XXX] my husband and I have been working with Chapman Ford on a situation with my 2018 Ford Edge. Currently the Edge needs an Engine replacement according to TSB #'s 19-2208,19-2346,22-2133 and 22-2229. This stems from a design flaw issue starting with the 2015 Edge according to the TSB's. The cost to replace the engine is $7030.95, Chapman Ford put in a GCCT Case and got approval for $2,812.38 of the total cost for a known design flaw that should probably have been a recall or at the very least extended the warranty to 150K like Ford has done on other engines with the same issue, but not my model. Ford is telling me I need to pay $4,200 out of pocket to replace the entire engine. I only have 70,000 miles on the vehicle. I feel like I'm getting the run around when it comes to Ford. We have called the company directly and they told us since Ford Chapman made the offer to reduce the cost by $2,800.00, they cannot extend further coverage for the cost. I'm confused here, why am I paying for a design flaw? Why was there not a recall? Can you help? What really upsets me is Ford never notified me of this problem, it was not disclosed when I purchased the vehicle, nor did they diagnose it when my engine light came on. A third party was the one to alert us to the issue and the bulletin. [XXX] [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My name is [XXX] my husband and I have been working with Chapman Ford on a situation with my 2018 Ford Edge. Currently the Edge needs an Engine replacement according to TSB #'s 19-2208,19-2346,22-2133 and 22-2229. This stems from a design flaw issue starting with the 2015 Edge according to the TSB's. The cost to replace the engine is $7030.95, Chapman Ford put in a GCCT Case and got approval for $2,812.38 of the total cost for a known design flaw that should probably have been a recall or at the very least extended the warranty to 150K like Ford has done on other engines with the same issue, but not my model. Ford is telling me I need to pay $4,200 out of pocket to replace the entire engine. I only have 70,000 miles on the vehicle. I feel like I'm getting the run around when it comes to Ford. We have called the company directly and they told us since Ford Chapman made the offer to reduce the cost by $2,800.00, they cannot extend further coverage for the cost. I'm confused here, why am I paying for a design flaw? Why was there not a recall? Can you help? What really upsets me is Ford never notified me of this problem, it was not disclosed when I purchased the vehicle, nor did they diagnose it when my engine light came on. A third party was the one to alert us to the issue and the bulletin. [XXX] [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542167
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leak 3 months after 5-year warranty expired. 53,000 miles on the car. Apparently this is a known issue with the 2.0L EcoBoost engine. Ford has issues a Technical Service Bulletin (TSB 22-2229 ) on this know manufacturing defect, but customer who is out of warranty is still with $7000-8,000 repair bill.
Corrective Action:
Engine coolant leak 3 months after 5-year warranty expired. 53,000 miles on the car. Apparently this is a known issue with the 2.0L EcoBoost engine. Ford has issues a Technical Service Bulletin (TSB 22-2229 ) on this know manufacturing defect, but customer who is out of warranty is still with $7000-8,000 repair bill.
Additional Notes:
Engine coolant leak 3 months after 5-year warranty expired. 53,000 miles on the car. Apparently this is a known issue with the 2.0L EcoBoost engine. Ford has issues a Technical Service Bulletin (TSB 22-2229 ) on this know manufacturing defect, but customer who is out of warranty is still with $7000-8,000 repair bill.
Mfg Campaign: 11541724
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly and shaking. The contact stated that he checked the fluids in the engine compartment and became aware that the coolant reservoir was empty after being recently filled. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly and shaking. The contact stated that he checked the fluids in the engine compartment and became aware that the coolant reservoir was empty after being recently filled. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly and shaking. The contact stated that he checked the fluids in the engine compartment and became aware that the coolant reservoir was empty after being recently filled. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 87,000.
Mfg Campaign: 11541384
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly and shaking. The contact stated that he checked the fluids in the engine compartment and became aware that the coolant reservoir was empty after being recently filled. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly and shaking. The contact stated that he checked the fluids in the engine compartment and became aware that the coolant reservoir was empty after being recently filled. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly and shaking. The contact stated that he checked the fluids in the engine compartment and became aware that the coolant reservoir was empty after being recently filled. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #2. The contact was informed that the engine needed replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 87,000.
Mfg Campaign: 11541384
Recall Date: Aug 29, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
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