Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 20 MPH, he became aware of an abnormal smoke odor. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be repaired or replaced. The vehicle was repaired. The manufacturer was made aware of the failure and offered to cover 40 percent of the repair cost. The failure mileage was approximately 61,664.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 20 MPH, he became aware of an abnormal smoke odor. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be repaired or replaced. The vehicle was repaired. The manufacturer was made aware of the failure and offered to cover 40 percent of the repair cost. The failure mileage was approximately 61,664.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 20 MPH, he became aware of an abnormal smoke odor. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be repaired or replaced. The vehicle was repaired. The manufacturer was made aware of the failure and offered to cover 40 percent of the repair cost. The failure mileage was approximately 61,664.
Mfg Campaign: 11541863
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
Mfg Campaign: 11541665
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
Mfg Campaign: 11541665
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the vehicle overheated, and the check engine warning light illuminated. The contact stated that she allowed the engine to cool off, checked the coolant level, which was empty, and added coolant to the coolant reservoir. The contact stated that she was able to drive the vehicle to her residence. The vehicle was taken to an independent mechanic, where the thermostat was replaced; however, the failure recurred while driving from the independent mechanic, and the engine seized. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The contact stated that the vehicle had been serviced for oil change, and coolant had been added to the vehicle prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 77,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the vehicle overheated, and the check engine warning light illuminated. The contact stated that she allowed the engine to cool off, checked the coolant level, which was empty, and added coolant to the coolant reservoir. The contact stated that she was able to drive the vehicle to her residence. The vehicle was taken to an independent mechanic, where the thermostat was replaced; however, the failure recurred while driving from the independent mechanic, and the engine seized. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The contact stated that the vehicle had been serviced for oil change, and coolant had been added to the vehicle prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 77,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the vehicle overheated, and the check engine warning light illuminated. The contact stated that she allowed the engine to cool off, checked the coolant level, which was empty, and added coolant to the coolant reservoir. The contact stated that she was able to drive the vehicle to her residence. The vehicle was taken to an independent mechanic, where the thermostat was replaced; however, the failure recurred while driving from the independent mechanic, and the engine seized. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The contact stated that the vehicle had been serviced for oil change, and coolant had been added to the vehicle prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 77,500.
Mfg Campaign: 11541729
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinders. Its a known problem with 2015-2018 Ford edge with the 2.0 enging turbo echboost. I have called ford dealer and they said it is on the Technical Service Bulletin but they said no recalls on this. Can you please check into this for me. I have been advised mine is in the early stages but a total engine replacement will be necessary.
Corrective Action:
Coolant leaking into cylinders. Its a known problem with 2015-2018 Ford edge with the 2.0 enging turbo echboost. I have called ford dealer and they said it is on the Technical Service Bulletin but they said no recalls on this. Can you please check into this for me. I have been advised mine is in the early stages but a total engine replacement will be necessary.
Additional Notes:
Coolant leaking into cylinders. Its a known problem with 2015-2018 Ford edge with the 2.0 enging turbo echboost. I have called ford dealer and they said it is on the Technical Service Bulletin but they said no recalls on this. Can you please check into this for me. I have been advised mine is in the early stages but a total engine replacement will be necessary.
Mfg Campaign: 11541010
Recall Date: Aug 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11540790
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11540790
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Edge is experiencing loss of coolant with no sign of exterior leaks, over heating, the smell of gas in the reservoir, loss of power and rough idling as well. After plenty of research online and seeing the tsbs from the manufacturer this is definitely a problem. This vehicle is my only form of transportation, being that it has been a problem for many customers of ford it is absurd that this has not been recalled and fixed. We don't work hard every day, spend over 25k on a car for it to have a common problem amongst many of the same vehicle and same year, that is obviously a malfunction of the manufacturer.
Corrective Action:
My 2017 Ford Edge is experiencing loss of coolant with no sign of exterior leaks, over heating, the smell of gas in the reservoir, loss of power and rough idling as well. After plenty of research online and seeing the tsbs from the manufacturer this is definitely a problem. This vehicle is my only form of transportation, being that it has been a problem for many customers of ford it is absurd that this has not been recalled and fixed. We don't work hard every day, spend over 25k on a car for it to have a common problem amongst many of the same vehicle and same year, that is obviously a malfunction of the manufacturer.
Additional Notes:
My 2017 Ford Edge is experiencing loss of coolant with no sign of exterior leaks, over heating, the smell of gas in the reservoir, loss of power and rough idling as well. After plenty of research online and seeing the tsbs from the manufacturer this is definitely a problem. This vehicle is my only form of transportation, being that it has been a problem for many customers of ford it is absurd that this has not been recalled and fixed. We don't work hard every day, spend over 25k on a car for it to have a common problem amongst many of the same vehicle and same year, that is obviously a malfunction of the manufacturer.
Mfg Campaign: 11540576
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure and referred the contact to the NHTSA Hotline. The failure mileage was 76,590.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure and referred the contact to the NHTSA Hotline. The failure mileage was 76,590.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure and referred the contact to the NHTSA Hotline. The failure mileage was 76,590.
Mfg Campaign: 11540382
Recall Date: Aug 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Informed that my 2017 Ford Edge with 122K miles has coolant leaking into cylinder 3 from block and now I have to replace my engine. I have to pay $8500. From my research this problem is a manufacturing defect and the Ford dealership failed to fix this issue.
Corrective Action:
Informed that my 2017 Ford Edge with 122K miles has coolant leaking into cylinder 3 from block and now I have to replace my engine. I have to pay $8500. From my research this problem is a manufacturing defect and the Ford dealership failed to fix this issue.
Additional Notes:
Informed that my 2017 Ford Edge with 122K miles has coolant leaking into cylinder 3 from block and now I have to replace my engine. I have to pay $8500. From my research this problem is a manufacturing defect and the Ford dealership failed to fix this issue.
Mfg Campaign: 11540404
Recall Date: Aug 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,869.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,869.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,869.
Mfg Campaign: 11539761
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while cold starting the vehicle, the vehicle idled very rough for several minutes before operating normally. The contact stated that she became aware that the low coolant level and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC codes: P0756; P1450; P0136; P0102 were retrieved. The dealer determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The contact had researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 107,632.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while cold starting the vehicle, the vehicle idled very rough for several minutes before operating normally. The contact stated that she became aware that the low coolant level and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC codes: P0756; P1450; P0136; P0102 were retrieved. The dealer determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The contact had researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 107,632.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while cold starting the vehicle, the vehicle idled very rough for several minutes before operating normally. The contact stated that she became aware that the low coolant level and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC codes: P0756; P1450; P0136; P0102 were retrieved. The dealer determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The contact had researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 107,632.
Mfg Campaign: 11539323
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Corrective Action:
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Additional Notes:
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Mfg Campaign: 11539090
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Corrective Action:
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Additional Notes:
The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Mfg Campaign: 11539090
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11539092
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11539092
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Took the 2017 Ford Edge for regular service, oil change, etc. Noticed the engine light on the dash panel came on. Independent Mechanic informed me that there was a leak of coolant into Cyl #3 of the engine. Recommended that we take the car to a dealership as it has only 49,689 miles on it. Vehicle is running fine at the time, no smoke or loss of coolant. Drove to the dealership the same day and they confirmed that there has been a service bulletin issued on the vehicle's engine due to coolant leaking into the cylinders, causing engine failure. Waiting for dealership to have an open service bay to use to find the exact problem.
Corrective Action:
Took the 2017 Ford Edge for regular service, oil change, etc. Noticed the engine light on the dash panel came on. Independent Mechanic informed me that there was a leak of coolant into Cyl #3 of the engine. Recommended that we take the car to a dealership as it has only 49,689 miles on it. Vehicle is running fine at the time, no smoke or loss of coolant. Drove to the dealership the same day and they confirmed that there has been a service bulletin issued on the vehicle's engine due to coolant leaking into the cylinders, causing engine failure. Waiting for dealership to have an open service bay to use to find the exact problem.
Additional Notes:
Took the 2017 Ford Edge for regular service, oil change, etc. Noticed the engine light on the dash panel came on. Independent Mechanic informed me that there was a leak of coolant into Cyl #3 of the engine. Recommended that we take the car to a dealership as it has only 49,689 miles on it. Vehicle is running fine at the time, no smoke or loss of coolant. Drove to the dealership the same day and they confirmed that there has been a service bulletin issued on the vehicle's engine due to coolant leaking into the cylinders, causing engine failure. Waiting for dealership to have an open service bay to use to find the exact problem.
Mfg Campaign: 11539258
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was referenced in TSB: 22-2229. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 104,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was referenced in TSB: 22-2229. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 104,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was referenced in TSB: 22-2229. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 104,000.
Mfg Campaign: 11538436
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Service order: dated 08/07/23 Engine light on and and off several times Check codes: found p301 and p316 as well as coolant intrusion in cylinder #1 lost psi of pressure on the coolant system in 10 minutes. Needs long block Conclusion by tech: needs a new engine costing over $9000. The cost for computer test $240.00 This was after spending $661.97 for a fuel vapour Sep installed. Don’t know if needed or not.
Corrective Action:
Service order: dated 08/07/23 Engine light on and and off several times Check codes: found p301 and p316 as well as coolant intrusion in cylinder #1 lost psi of pressure on the coolant system in 10 minutes. Needs long block Conclusion by tech: needs a new engine costing over $9000. The cost for computer test $240.00 This was after spending $661.97 for a fuel vapour Sep installed. Don’t know if needed or not.
Additional Notes:
Service order: dated 08/07/23 Engine light on and and off several times Check codes: found p301 and p316 as well as coolant intrusion in cylinder #1 lost psi of pressure on the coolant system in 10 minutes. Needs long block Conclusion by tech: needs a new engine costing over $9000. The cost for computer test $240.00 This was after spending $661.97 for a fuel vapour Sep installed. Don’t know if needed or not.
Mfg Campaign: 11538501
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check Engine light came on and I scheduled an appointment at an independent repair shop. Before the appointment date, the engine gave an overheat warning. The system was low on coolant (filled about 3/4 of a gallon). A day before the appointment it overheated again and this time was able to fill another 1/4 gallon. Independent repair shop diagnosed and could not find any signs of exterior coolant leaks. The check engine light was due to cylinder misfiring, and the shop believes that the coolant is leaking into the cylinder and burning off as they witnessed white smoke from the tailpipe. They referenced Technical Services Bulletin #22-2229 as a known problem with the only fix as replacing the engine long block. Contacted Ford and they said that they wouldn't help me as my car is 9,000 miles over the warranty period. There is no way to tell when this issue will render the car inoperable and possibly strand my family somewhere or worse cause the system to shut down at freeway speeds.
Corrective Action:
Check Engine light came on and I scheduled an appointment at an independent repair shop. Before the appointment date, the engine gave an overheat warning. The system was low on coolant (filled about 3/4 of a gallon). A day before the appointment it overheated again and this time was able to fill another 1/4 gallon. Independent repair shop diagnosed and could not find any signs of exterior coolant leaks. The check engine light was due to cylinder misfiring, and the shop believes that the coolant is leaking into the cylinder and burning off as they witnessed white smoke from the tailpipe. They referenced Technical Services Bulletin #22-2229 as a known problem with the only fix as replacing the engine long block. Contacted Ford and they said that they wouldn't help me as my car is 9,000 miles over the warranty period. There is no way to tell when this issue will render the car inoperable and possibly strand my family somewhere or worse cause the system to shut down at freeway speeds.
Additional Notes:
Check Engine light came on and I scheduled an appointment at an independent repair shop. Before the appointment date, the engine gave an overheat warning. The system was low on coolant (filled about 3/4 of a gallon). A day before the appointment it overheated again and this time was able to fill another 1/4 gallon. Independent repair shop diagnosed and could not find any signs of exterior coolant leaks. The check engine light was due to cylinder misfiring, and the shop believes that the coolant is leaking into the cylinder and burning off as they witnessed white smoke from the tailpipe. They referenced Technical Services Bulletin #22-2229 as a known problem with the only fix as replacing the engine long block. Contacted Ford and they said that they wouldn't help me as my car is 9,000 miles over the warranty period. There is no way to tell when this issue will render the car inoperable and possibly strand my family somewhere or worse cause the system to shut down at freeway speeds.
Mfg Campaign: 11538128
Recall Date: Aug 12, 2023
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