Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
Corrective Action:
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
Additional Notes:
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
Mfg Campaign: 11553179
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
Corrective Action:
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
Additional Notes:
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
Mfg Campaign: 11553179
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
In 2020, Ford issued a recall of 2015-2018 Ford Edges due to a FRONT brake jounce hoses that could rupture. Ford Reference recall# 20S42. Today, the REAR brake hoses ruptured, which caused a progressive brake fluid leak; which caused the brake fluid warning indicator light to illuminate. This caused a reduction in the rate of deceleration, and having to tow the vehicle to a Ford dealership for repair. Concerned that the same issue with the front hoses have now affected the REAR brake hoses.
Corrective Action:
In 2020, Ford issued a recall of 2015-2018 Ford Edges due to a FRONT brake jounce hoses that could rupture. Ford Reference recall# 20S42. Today, the REAR brake hoses ruptured, which caused a progressive brake fluid leak; which caused the brake fluid warning indicator light to illuminate. This caused a reduction in the rate of deceleration, and having to tow the vehicle to a Ford dealership for repair. Concerned that the same issue with the front hoses have now affected the REAR brake hoses.
Additional Notes:
In 2020, Ford issued a recall of 2015-2018 Ford Edges due to a FRONT brake jounce hoses that could rupture. Ford Reference recall# 20S42. Today, the REAR brake hoses ruptured, which caused a progressive brake fluid leak; which caused the brake fluid warning indicator light to illuminate. This caused a reduction in the rate of deceleration, and having to tow the vehicle to a Ford dealership for repair. Concerned that the same issue with the front hoses have now affected the REAR brake hoses.
Mfg Campaign: 11553262
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plug in cylinder #3 was fractured. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a failure with the flywheel. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plug in cylinder #3 was fractured. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a failure with the flywheel. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plug in cylinder #3 was fractured. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a failure with the flywheel. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.
Mfg Campaign: 11553093
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The adaptive steering fault light came on. There is 58k on the vehicle. I know there has been the same issue on other Ford vehicles. I do not see a recall for this year and model.
Corrective Action:
The adaptive steering fault light came on. There is 58k on the vehicle. I know there has been the same issue on other Ford vehicles. I do not see a recall for this year and model.
Additional Notes:
The adaptive steering fault light came on. There is 58k on the vehicle. I know there has been the same issue on other Ford vehicles. I do not see a recall for this year and model.
Mfg Campaign: 11552597
Recall Date: Oct 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.
Corrective Action:
Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.
Additional Notes:
Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.
Mfg Campaign: 11551811
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound coming from under the hood of the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the flex plate had cracked and needed to be replaced. The contact stated that she received notice of Customer Satisfaction Program: 22N122. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that mileage had exceeded the mileage for coverage and then advised to contact the NHTSA Hotline for assistance. The failure mileage was 131,636.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound coming from under the hood of the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the flex plate had cracked and needed to be replaced. The contact stated that she received notice of Customer Satisfaction Program: 22N122. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that mileage had exceeded the mileage for coverage and then advised to contact the NHTSA Hotline for assistance. The failure mileage was 131,636.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound coming from under the hood of the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the flex plate had cracked and needed to be replaced. The contact stated that she received notice of Customer Satisfaction Program: 22N122. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that mileage had exceeded the mileage for coverage and then advised to contact the NHTSA Hotline for assistance. The failure mileage was 131,636.
Mfg Campaign: 11551608
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I have a flat tire but could not remove the lug nuts with the wrench provided when I purchased the vehicle. There are complaints on line that these lug nuts become swollen with time. When the vehicle was new the wrench worked fine. Ford would not replace the lug nuts at no charge. My tire shop confirmed that this is a common problem with ford lug nuts. Thank you.
Corrective Action:
I have a flat tire but could not remove the lug nuts with the wrench provided when I purchased the vehicle. There are complaints on line that these lug nuts become swollen with time. When the vehicle was new the wrench worked fine. Ford would not replace the lug nuts at no charge. My tire shop confirmed that this is a common problem with ford lug nuts. Thank you.
Additional Notes:
I have a flat tire but could not remove the lug nuts with the wrench provided when I purchased the vehicle. There are complaints on line that these lug nuts become swollen with time. When the vehicle was new the wrench worked fine. Ford would not replace the lug nuts at no charge. My tire shop confirmed that this is a common problem with ford lug nuts. Thank you.
Mfg Campaign: 11551686
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.
Mfg Campaign: 11551407
Recall Date: Oct 23, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact’s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.
Corrective Action:
The contact’s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.
Additional Notes:
The contact’s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.
Mfg Campaign: 11550984
Recall Date: Oct 20, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.
Mfg Campaign: 11550622
Recall Date: Oct 18, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Corrective Action:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Additional Notes:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Mfg Campaign: 11550472
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Corrective Action:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Additional Notes:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Mfg Campaign: 11550472
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Corrective Action:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Additional Notes:
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
Mfg Campaign: 11550472
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was idling rough. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir level was low. Upon refilling the coolant reservoir, the contact became aware that the engine was consuming coolant abnormally quick. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was idling rough. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir level was low. Upon refilling the coolant reservoir, the contact became aware that the engine was consuming coolant abnormally quick. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was idling rough. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir level was low. Upon refilling the coolant reservoir, the contact became aware that the engine was consuming coolant abnormally quick. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.
Mfg Campaign: 11550489
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.
Corrective Action:
The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.
Additional Notes:
The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.
Mfg Campaign: 11550111
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.
Corrective Action:
The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.
Additional Notes:
The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.
Mfg Campaign: 11550111
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle shook uncontrollably and overheated. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the failure was due to a cracked head gasket which allowed coolant to leak into the engine cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 97,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle shook uncontrollably and overheated. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the failure was due to a cracked head gasket which allowed coolant to leak into the engine cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 97,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle shook uncontrollably and overheated. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the failure was due to a cracked head gasket which allowed coolant to leak into the engine cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 97,500.
Mfg Campaign: 11550149
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling rough. The contact stated the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 48,450.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling rough. The contact stated the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 48,450.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling rough. The contact stated the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 48,450.
Mfg Campaign: 11550225
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.
Corrective Action:
Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.
Additional Notes:
Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.
Mfg Campaign: 11550055
Recall Date: Oct 15, 2023
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