Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
LOST CONTROL ON MY STEARING DRIVING TO MY WORK THIS MORNING. I WAS DRIVING ON STRAIGHT ROAD WHEN I STARTED EXPECTING LOST OF STEARING, CAR WAS ALMAST START DRIVING TO THE CURB. I PUT ON BREAKS AND CAR WOULDN'T STOP. TRYED TO MANEUVER CAR TO STOP FROM GOING ON CURB AND TURNING TO OPPOSITSIDE BUT THERE WAS OUTCOMING TRAFFIC, BUT WAS VERY UNFORTUNATE TO CONTROL THAT IS WAS STILL DRIVING EVEN I WAS PUSHING ON THE BREAKS AND CAR WENT ALL THE WAY TO SIDE OF THE OPPOSITE DIRECTION AND FLUE TO THE FIELD AND DREW THERE FOR 100-200 FEET UNTILL IT IS STOPPED. I WAS LUCKY SURVIVE, BECAUSE THERE WAS ELECTRIC POLE AND SOME UNEVEN LAMDSCAPE THAT I CULD BEEN INJURED OR EVEN DEAD. DANGEROUS! CAN'T EXPLAIN FEAR I EXPERIENCED THIS MORNING. SCHEDULED TIME WITH FORD AT SAWMILL IN DUBLIN, OHIO TO CHECK WHAT IS WRONG WITH THIS CAR!
Corrective Action:
LOST CONTROL ON MY STEARING DRIVING TO MY WORK THIS MORNING. I WAS DRIVING ON STRAIGHT ROAD WHEN I STARTED EXPECTING LOST OF STEARING, CAR WAS ALMAST START DRIVING TO THE CURB. I PUT ON BREAKS AND CAR WOULDN'T STOP. TRYED TO MANEUVER CAR TO STOP FROM GOING ON CURB AND TURNING TO OPPOSITSIDE BUT THERE WAS OUTCOMING TRAFFIC, BUT WAS VERY UNFORTUNATE TO CONTROL THAT IS WAS STILL DRIVING EVEN I WAS PUSHING ON THE BREAKS AND CAR WENT ALL THE WAY TO SIDE OF THE OPPOSITE DIRECTION AND FLUE TO THE FIELD AND DREW THERE FOR 100-200 FEET UNTILL IT IS STOPPED. I WAS LUCKY SURVIVE, BECAUSE THERE WAS ELECTRIC POLE AND SOME UNEVEN LAMDSCAPE THAT I CULD BEEN INJURED OR EVEN DEAD. DANGEROUS! CAN'T EXPLAIN FEAR I EXPERIENCED THIS MORNING. SCHEDULED TIME WITH FORD AT SAWMILL IN DUBLIN, OHIO TO CHECK WHAT IS WRONG WITH THIS CAR!
Additional Notes:
LOST CONTROL ON MY STEARING DRIVING TO MY WORK THIS MORNING. I WAS DRIVING ON STRAIGHT ROAD WHEN I STARTED EXPECTING LOST OF STEARING, CAR WAS ALMAST START DRIVING TO THE CURB. I PUT ON BREAKS AND CAR WOULDN'T STOP. TRYED TO MANEUVER CAR TO STOP FROM GOING ON CURB AND TURNING TO OPPOSITSIDE BUT THERE WAS OUTCOMING TRAFFIC, BUT WAS VERY UNFORTUNATE TO CONTROL THAT IS WAS STILL DRIVING EVEN I WAS PUSHING ON THE BREAKS AND CAR WENT ALL THE WAY TO SIDE OF THE OPPOSITE DIRECTION AND FLUE TO THE FIELD AND DREW THERE FOR 100-200 FEET UNTILL IT IS STOPPED. I WAS LUCKY SURVIVE, BECAUSE THERE WAS ELECTRIC POLE AND SOME UNEVEN LAMDSCAPE THAT I CULD BEEN INJURED OR EVEN DEAD. DANGEROUS! CAN'T EXPLAIN FEAR I EXPERIENCED THIS MORNING. SCHEDULED TIME WITH FORD AT SAWMILL IN DUBLIN, OHIO TO CHECK WHAT IS WRONG WITH THIS CAR!
Mfg Campaign: 11162075
Recall Date: Dec 17, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
GOT AN ERROR MESSAGE: "ADAPTIVE STEERING FAULT, NEED SERVICE", JUST AFTER THE MANUFACTURE WARRANTY EXPIRED. NEED TO SPEND ABOUT 1.8K TO FIX THIS. THIS SEEMS TO BE A COMMON ISSUE FOR MANY 2016 FORD EDGE SPORT. REALLY CONCERN ABOUT THE QUALITY AND SAFETY OF FORD CARS. SO DISAPPOINTED.
Corrective Action:
GOT AN ERROR MESSAGE: "ADAPTIVE STEERING FAULT, NEED SERVICE", JUST AFTER THE MANUFACTURE WARRANTY EXPIRED. NEED TO SPEND ABOUT 1.8K TO FIX THIS. THIS SEEMS TO BE A COMMON ISSUE FOR MANY 2016 FORD EDGE SPORT. REALLY CONCERN ABOUT THE QUALITY AND SAFETY OF FORD CARS. SO DISAPPOINTED.
Additional Notes:
GOT AN ERROR MESSAGE: "ADAPTIVE STEERING FAULT, NEED SERVICE", JUST AFTER THE MANUFACTURE WARRANTY EXPIRED. NEED TO SPEND ABOUT 1.8K TO FIX THIS. THIS SEEMS TO BE A COMMON ISSUE FOR MANY 2016 FORD EDGE SPORT. REALLY CONCERN ABOUT THE QUALITY AND SAFETY OF FORD CARS. SO DISAPPOINTED.
Mfg Campaign: 11153124
Recall Date: Nov 21, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 25-35 MPH, SHE HEARD AN EXPLOSIVE NOISE. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PASSENGER SIDE BRAKE LINE EXPLODED. THE CONTACT ASSUMED THAT THE BRAKE LINE WAS TAMPERED WITH AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE BRAKE LINE EXPLODED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 173,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 25-35 MPH, SHE HEARD AN EXPLOSIVE NOISE. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PASSENGER SIDE BRAKE LINE EXPLODED. THE CONTACT ASSUMED THAT THE BRAKE LINE WAS TAMPERED WITH AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE BRAKE LINE EXPLODED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 173,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 25-35 MPH, SHE HEARD AN EXPLOSIVE NOISE. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PASSENGER SIDE BRAKE LINE EXPLODED. THE CONTACT ASSUMED THAT THE BRAKE LINE WAS TAMPERED WITH AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE BRAKE LINE EXPLODED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 173,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11152848
Recall Date: Nov 20, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA RECALL
Corrective Action:
TAKATA RECALL
Additional Notes:
TAKATA RECALL
Mfg Campaign: 11152182
Recall Date: Nov 17, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Corrective Action:
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Additional Notes:
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Mfg Campaign: 11151990
Recall Date: Nov 16, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Corrective Action:
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Additional Notes:
TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.
Mfg Campaign: 11151990
Recall Date: Nov 16, 2018
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IF DRIVING IN A VERY SLIGHT DRIZZLE OR MIST, THE WIPERS DO NOT OPERATE PROPERLY IN THE INTERMITTENT MODE OR SINGLE SWIPE OPERATION. THE WIPERS WIPE THE MOISTURE OFF, THEN STICK, OR STUTTER AND JUMP ON THE RETURN. AT HIGHWAY SPEED WIND GETS UNDER THE WIPER WHEN IT JUMPS AND CAUSES A HARD SLAP AGAINST THE WINDSHIELD. THIS IS DANGEROUS AS VISIBILITY IS IMPAIRED - PARTICULARLY DANGEROUS AT NIGHT IN A SLIGHT RAIN. UPLOADED IS RECORD OF REPAIR VISIT. MORE SERIOUS EVENTS ON LONG ROAD TRIP 09/25-10/14/2018.
Corrective Action:
IF DRIVING IN A VERY SLIGHT DRIZZLE OR MIST, THE WIPERS DO NOT OPERATE PROPERLY IN THE INTERMITTENT MODE OR SINGLE SWIPE OPERATION. THE WIPERS WIPE THE MOISTURE OFF, THEN STICK, OR STUTTER AND JUMP ON THE RETURN. AT HIGHWAY SPEED WIND GETS UNDER THE WIPER WHEN IT JUMPS AND CAUSES A HARD SLAP AGAINST THE WINDSHIELD. THIS IS DANGEROUS AS VISIBILITY IS IMPAIRED - PARTICULARLY DANGEROUS AT NIGHT IN A SLIGHT RAIN. UPLOADED IS RECORD OF REPAIR VISIT. MORE SERIOUS EVENTS ON LONG ROAD TRIP 09/25-10/14/2018.
Additional Notes:
IF DRIVING IN A VERY SLIGHT DRIZZLE OR MIST, THE WIPERS DO NOT OPERATE PROPERLY IN THE INTERMITTENT MODE OR SINGLE SWIPE OPERATION. THE WIPERS WIPE THE MOISTURE OFF, THEN STICK, OR STUTTER AND JUMP ON THE RETURN. AT HIGHWAY SPEED WIND GETS UNDER THE WIPER WHEN IT JUMPS AND CAUSES A HARD SLAP AGAINST THE WINDSHIELD. THIS IS DANGEROUS AS VISIBILITY IS IMPAIRED - PARTICULARLY DANGEROUS AT NIGHT IN A SLIGHT RAIN. UPLOADED IS RECORD OF REPAIR VISIT. MORE SERIOUS EVENTS ON LONG ROAD TRIP 09/25-10/14/2018.
Mfg Campaign: 11144660
Recall Date: Nov 1, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I AM CONTINUING TO DOCUMENT EACH OCCURRENCE OF THE ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT. BY THE TIME I GET TO THE DEALERSHIP THEY CAN'T DUPLICATE THE PROBLEM AND THE VEHICLE WILL NOT HOLD THE CODES. THE LIGHT GOES OUT. IT CAME ON OCTOBER 28, 2018 AT 9PM AT 21870 MILES. I WENT BACK TO MY VEHICLE FIVE MINUTES LATER AND IT WAS OUT. I DROVE TO WORK THIS MORNING AND THE LIGHT CAME ON AGAIN. I WAS DRIVING AROUND 5/10 MPH AND THE STEERING WHEEL WAS TILTED TO THE RIGHT DESPITE THE WHEELS BEING STRAIGHT. IF I CAN'T TAKE IT DO THE DEALER AND HAVE THEM ADDRESS IT, I'M NOT SURE WHAT ELSE TO DO. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS TO REPLACE THE STEERING WHEEL BUT I AM TOLD THAT SINCE THE VEHICLE WON'T RETAIN THE CODES WHEN THE LIGHT GOES OUT, THEY CAN'T DO ANYTHING.
Corrective Action:
I AM CONTINUING TO DOCUMENT EACH OCCURRENCE OF THE ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT. BY THE TIME I GET TO THE DEALERSHIP THEY CAN'T DUPLICATE THE PROBLEM AND THE VEHICLE WILL NOT HOLD THE CODES. THE LIGHT GOES OUT. IT CAME ON OCTOBER 28, 2018 AT 9PM AT 21870 MILES. I WENT BACK TO MY VEHICLE FIVE MINUTES LATER AND IT WAS OUT. I DROVE TO WORK THIS MORNING AND THE LIGHT CAME ON AGAIN. I WAS DRIVING AROUND 5/10 MPH AND THE STEERING WHEEL WAS TILTED TO THE RIGHT DESPITE THE WHEELS BEING STRAIGHT. IF I CAN'T TAKE IT DO THE DEALER AND HAVE THEM ADDRESS IT, I'M NOT SURE WHAT ELSE TO DO. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS TO REPLACE THE STEERING WHEEL BUT I AM TOLD THAT SINCE THE VEHICLE WON'T RETAIN THE CODES WHEN THE LIGHT GOES OUT, THEY CAN'T DO ANYTHING.
Additional Notes:
I AM CONTINUING TO DOCUMENT EACH OCCURRENCE OF THE ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT. BY THE TIME I GET TO THE DEALERSHIP THEY CAN'T DUPLICATE THE PROBLEM AND THE VEHICLE WILL NOT HOLD THE CODES. THE LIGHT GOES OUT. IT CAME ON OCTOBER 28, 2018 AT 9PM AT 21870 MILES. I WENT BACK TO MY VEHICLE FIVE MINUTES LATER AND IT WAS OUT. I DROVE TO WORK THIS MORNING AND THE LIGHT CAME ON AGAIN. I WAS DRIVING AROUND 5/10 MPH AND THE STEERING WHEEL WAS TILTED TO THE RIGHT DESPITE THE WHEELS BEING STRAIGHT. IF I CAN'T TAKE IT DO THE DEALER AND HAVE THEM ADDRESS IT, I'M NOT SURE WHAT ELSE TO DO. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS TO REPLACE THE STEERING WHEEL BUT I AM TOLD THAT SINCE THE VEHICLE WON'T RETAIN THE CODES WHEN THE LIGHT GOES OUT, THEY CAN'T DO ANYTHING.
Mfg Campaign: 11143627
Recall Date: Oct 29, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I PARKED MY CAR IN A LOT W/OUT ANY ISSUES. WHEN I RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO REVERSE GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. THE WHEEL SEEMED TO NOT BE CENTERED WHEN DRIVING STRAIGHT. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. I PARKED IT AT HOME AND THE NEXT DAY STARTED IT TO SHOW MY HUSBAND AND THE LIGHT WAS NO LONGER ON. THE STEERING WHEEL STILL SEEMS OFF THOUGH. I'M TERRIFIED TO DRIVE THE CAR AND AM HOPING THE DEALERSHIP WILL BE THOROUGH IN INVESTIGATING THE REASON FOR THIS.
Corrective Action:
I PARKED MY CAR IN A LOT W/OUT ANY ISSUES. WHEN I RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO REVERSE GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. THE WHEEL SEEMED TO NOT BE CENTERED WHEN DRIVING STRAIGHT. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. I PARKED IT AT HOME AND THE NEXT DAY STARTED IT TO SHOW MY HUSBAND AND THE LIGHT WAS NO LONGER ON. THE STEERING WHEEL STILL SEEMS OFF THOUGH. I'M TERRIFIED TO DRIVE THE CAR AND AM HOPING THE DEALERSHIP WILL BE THOROUGH IN INVESTIGATING THE REASON FOR THIS.
Additional Notes:
I PARKED MY CAR IN A LOT W/OUT ANY ISSUES. WHEN I RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO REVERSE GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. THE WHEEL SEEMED TO NOT BE CENTERED WHEN DRIVING STRAIGHT. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. I PARKED IT AT HOME AND THE NEXT DAY STARTED IT TO SHOW MY HUSBAND AND THE LIGHT WAS NO LONGER ON. THE STEERING WHEEL STILL SEEMS OFF THOUGH. I'M TERRIFIED TO DRIVE THE CAR AND AM HOPING THE DEALERSHIP WILL BE THOROUGH IN INVESTIGATING THE REASON FOR THIS.
Mfg Campaign: 11143492
Recall Date: Oct 28, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING FAULT. VEHICLE WAS STATIONARY AND TRANSMISSION IN PARK MILEAGE 33205.9. UPON STARTING, THE WARNING MESSAGE APPEARED. AFTER ACKNOWLEDGMENT OF MESSAGE, THE DASH LIGHT REMAINED ON. IMMEDIATELY DROVE TO DEALER FOR SERVICE AND SHOWED WARNING TO SERVICE MANAGER. WAS NOT ABLE TO HAVE A TECHNICIAN REVIEW ISSUE AS TO LACK OF AVAILABILITY. SCHEDULED NEXT AVAILABLE APPOINTMENT, 6 DAYS LATER. ADVISED THAT SITUATION IS SAFE TO DRIVE. LIGHT WENT OFF UPON SHUTDOWN. WARNING APPEARED AGAIN AT 33324.1 MILES, STATIONARY IN PARK. RETURNED TO DEALER DURIN APPOINTMENT. ADVISED AFTER TECHNICIAN ASSESSMENT THAT I HAVE A FAULTY ADAPTIVE STEERING COMPONENT REQUIRE STEERING WHEEL REPLACEMENT. NEED TO HAVE FORD AUTHORIZATION FOR REPAIR, RESCHEDULED FOR SERVICE REPAIR. ADVISED THAT THERE IS NO VEHICLE LOANER FOR THIS SERVICE. ALSO, ADVISED THAT IT IS SAFE TO DRIVE WITH THIS CONDITION. VEHICLE HAS EXHIBITED A STIFFNESS IN STEERING SINCE THIS INCIDENT HAS STARTED. CONFIDENCE ON VEHICLE'S SAFETY IS COMPRISED.
Corrective Action:
ADAPTIVE STEERING FAULT. VEHICLE WAS STATIONARY AND TRANSMISSION IN PARK MILEAGE 33205.9. UPON STARTING, THE WARNING MESSAGE APPEARED. AFTER ACKNOWLEDGMENT OF MESSAGE, THE DASH LIGHT REMAINED ON. IMMEDIATELY DROVE TO DEALER FOR SERVICE AND SHOWED WARNING TO SERVICE MANAGER. WAS NOT ABLE TO HAVE A TECHNICIAN REVIEW ISSUE AS TO LACK OF AVAILABILITY. SCHEDULED NEXT AVAILABLE APPOINTMENT, 6 DAYS LATER. ADVISED THAT SITUATION IS SAFE TO DRIVE. LIGHT WENT OFF UPON SHUTDOWN. WARNING APPEARED AGAIN AT 33324.1 MILES, STATIONARY IN PARK. RETURNED TO DEALER DURIN APPOINTMENT. ADVISED AFTER TECHNICIAN ASSESSMENT THAT I HAVE A FAULTY ADAPTIVE STEERING COMPONENT REQUIRE STEERING WHEEL REPLACEMENT. NEED TO HAVE FORD AUTHORIZATION FOR REPAIR, RESCHEDULED FOR SERVICE REPAIR. ADVISED THAT THERE IS NO VEHICLE LOANER FOR THIS SERVICE. ALSO, ADVISED THAT IT IS SAFE TO DRIVE WITH THIS CONDITION. VEHICLE HAS EXHIBITED A STIFFNESS IN STEERING SINCE THIS INCIDENT HAS STARTED. CONFIDENCE ON VEHICLE'S SAFETY IS COMPRISED.
Additional Notes:
ADAPTIVE STEERING FAULT. VEHICLE WAS STATIONARY AND TRANSMISSION IN PARK MILEAGE 33205.9. UPON STARTING, THE WARNING MESSAGE APPEARED. AFTER ACKNOWLEDGMENT OF MESSAGE, THE DASH LIGHT REMAINED ON. IMMEDIATELY DROVE TO DEALER FOR SERVICE AND SHOWED WARNING TO SERVICE MANAGER. WAS NOT ABLE TO HAVE A TECHNICIAN REVIEW ISSUE AS TO LACK OF AVAILABILITY. SCHEDULED NEXT AVAILABLE APPOINTMENT, 6 DAYS LATER. ADVISED THAT SITUATION IS SAFE TO DRIVE. LIGHT WENT OFF UPON SHUTDOWN. WARNING APPEARED AGAIN AT 33324.1 MILES, STATIONARY IN PARK. RETURNED TO DEALER DURIN APPOINTMENT. ADVISED AFTER TECHNICIAN ASSESSMENT THAT I HAVE A FAULTY ADAPTIVE STEERING COMPONENT REQUIRE STEERING WHEEL REPLACEMENT. NEED TO HAVE FORD AUTHORIZATION FOR REPAIR, RESCHEDULED FOR SERVICE REPAIR. ADVISED THAT THERE IS NO VEHICLE LOANER FOR THIS SERVICE. ALSO, ADVISED THAT IT IS SAFE TO DRIVE WITH THIS CONDITION. VEHICLE HAS EXHIBITED A STIFFNESS IN STEERING SINCE THIS INCIDENT HAS STARTED. CONFIDENCE ON VEHICLE'S SAFETY IS COMPRISED.
Mfg Campaign: 11142811
Recall Date: Oct 26, 2018
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11143001
Recall Date: Oct 26, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11143001
Recall Date: Oct 26, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE ADAPATIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON. IT'S COME ON SEVERAL TIMES BUT SINCE THE DEALERSHIP CAN'T OR WON'T FIX IT BECAUSE THEY CAN'T DUPLICATE THE PROBLEM AND LIGHT GOES OUT AND APPARENTLY DOES NOT STORE CODES, I'VE BEGUN THE PROCESS TO DOCUMENT THE DATES, TIMES AND MILEAGE IT COMES ON AND GOING FORWARD WILL TAKE A PICTURE EVERY TIME IT HAPPENS. IT HAPPENED ON OCTOBER 3, 2018 AT 930 @ 21,499 MILES AS I WAS PULLING INTO THE DEALERSHIP. THEY TOLD ME THEY COULD "SEE" IT OR GET TROUBLE CODES. ON OCTOBER 11, 2018 AT 0900 AND 1620. IT WENT OUT WHEN I DROVE AT LUNCH ON THE 11TH AND THEN CAME BACK ON WHEN I WAS DRIVING HOME. THERE IS A TECHNICAL SERVICE BULLETIN ON IT BUT THEY REFUSE TO DO ANYTHING. I'M PETRIFIED TO DRIVE A VEHICLE WITH LESS THAN 22,000 MILES ON IT AND FORD DOES NOT SEEM TO CARE.
Corrective Action:
THE ADAPATIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON. IT'S COME ON SEVERAL TIMES BUT SINCE THE DEALERSHIP CAN'T OR WON'T FIX IT BECAUSE THEY CAN'T DUPLICATE THE PROBLEM AND LIGHT GOES OUT AND APPARENTLY DOES NOT STORE CODES, I'VE BEGUN THE PROCESS TO DOCUMENT THE DATES, TIMES AND MILEAGE IT COMES ON AND GOING FORWARD WILL TAKE A PICTURE EVERY TIME IT HAPPENS. IT HAPPENED ON OCTOBER 3, 2018 AT 930 @ 21,499 MILES AS I WAS PULLING INTO THE DEALERSHIP. THEY TOLD ME THEY COULD "SEE" IT OR GET TROUBLE CODES. ON OCTOBER 11, 2018 AT 0900 AND 1620. IT WENT OUT WHEN I DROVE AT LUNCH ON THE 11TH AND THEN CAME BACK ON WHEN I WAS DRIVING HOME. THERE IS A TECHNICAL SERVICE BULLETIN ON IT BUT THEY REFUSE TO DO ANYTHING. I'M PETRIFIED TO DRIVE A VEHICLE WITH LESS THAN 22,000 MILES ON IT AND FORD DOES NOT SEEM TO CARE.
Additional Notes:
THE ADAPATIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON. IT'S COME ON SEVERAL TIMES BUT SINCE THE DEALERSHIP CAN'T OR WON'T FIX IT BECAUSE THEY CAN'T DUPLICATE THE PROBLEM AND LIGHT GOES OUT AND APPARENTLY DOES NOT STORE CODES, I'VE BEGUN THE PROCESS TO DOCUMENT THE DATES, TIMES AND MILEAGE IT COMES ON AND GOING FORWARD WILL TAKE A PICTURE EVERY TIME IT HAPPENS. IT HAPPENED ON OCTOBER 3, 2018 AT 930 @ 21,499 MILES AS I WAS PULLING INTO THE DEALERSHIP. THEY TOLD ME THEY COULD "SEE" IT OR GET TROUBLE CODES. ON OCTOBER 11, 2018 AT 0900 AND 1620. IT WENT OUT WHEN I DROVE AT LUNCH ON THE 11TH AND THEN CAME BACK ON WHEN I WAS DRIVING HOME. THERE IS A TECHNICAL SERVICE BULLETIN ON IT BUT THEY REFUSE TO DO ANYTHING. I'M PETRIFIED TO DRIVE A VEHICLE WITH LESS THAN 22,000 MILES ON IT AND FORD DOES NOT SEEM TO CARE.
Mfg Campaign: 11140589
Recall Date: Oct 16, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11139945
Recall Date: Oct 12, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11139945
Recall Date: Oct 12, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.
Corrective Action:
REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.
Additional Notes:
REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.
Mfg Campaign: 11139691
Recall Date: Oct 11, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE ADAPTIVE STEERING FAULT SERVICE REQUIRE LIGHT KEEPS COMING ON. WHEN TRYING TO GET THE DEALERSHIPS TO LOOK INTO IT I AM TOLD IT WON'T SHOW AN CODES OR THEY DON'T SEE THE LIGHT. I DON'T KNOW HOW THIS IS POSSIBLE. THEY SAY THEY CAN'T DUPLICATE AND BY THE TIME IT COMES ON AGAIN IT WILL TURN OFF AFTER SO MANY "KEY" CYCLES. APPARENTLY, THERE IS A KNOWN ISSUE BUT THEY STILL WON'T DO ANYTHING TO FIX IT. IT MAKES THE STEERING WHEEL CROOKED AND SEEM LIKE IT'S STEERING WRONG. I JUST HOPE THE STEERING DOESN'T FAIL WHILE DRIVING IT.
Corrective Action:
THE ADAPTIVE STEERING FAULT SERVICE REQUIRE LIGHT KEEPS COMING ON. WHEN TRYING TO GET THE DEALERSHIPS TO LOOK INTO IT I AM TOLD IT WON'T SHOW AN CODES OR THEY DON'T SEE THE LIGHT. I DON'T KNOW HOW THIS IS POSSIBLE. THEY SAY THEY CAN'T DUPLICATE AND BY THE TIME IT COMES ON AGAIN IT WILL TURN OFF AFTER SO MANY "KEY" CYCLES. APPARENTLY, THERE IS A KNOWN ISSUE BUT THEY STILL WON'T DO ANYTHING TO FIX IT. IT MAKES THE STEERING WHEEL CROOKED AND SEEM LIKE IT'S STEERING WRONG. I JUST HOPE THE STEERING DOESN'T FAIL WHILE DRIVING IT.
Additional Notes:
THE ADAPTIVE STEERING FAULT SERVICE REQUIRE LIGHT KEEPS COMING ON. WHEN TRYING TO GET THE DEALERSHIPS TO LOOK INTO IT I AM TOLD IT WON'T SHOW AN CODES OR THEY DON'T SEE THE LIGHT. I DON'T KNOW HOW THIS IS POSSIBLE. THEY SAY THEY CAN'T DUPLICATE AND BY THE TIME IT COMES ON AGAIN IT WILL TURN OFF AFTER SO MANY "KEY" CYCLES. APPARENTLY, THERE IS A KNOWN ISSUE BUT THEY STILL WON'T DO ANYTHING TO FIX IT. IT MAKES THE STEERING WHEEL CROOKED AND SEEM LIKE IT'S STEERING WRONG. I JUST HOPE THE STEERING DOESN'T FAIL WHILE DRIVING IT.
Mfg Campaign: 11139050
Recall Date: Oct 8, 2018
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
6 MONTHS AGO I HAD MY WIPER BLADES REPLACED AS RECOMMENDED BY DEALER. WVER SINCE THEN IF ITS RAINING MILDLY THE DRIVERS WIPER BLDE GETS STUCK AND IT WAS WHILE I WAS TRAVELING ON A TRIP. FELT UNSAFE. FORD HAS REPLACED THESE BLADES TWICS AND EVEN THE MOTOR FOR WIPERS. IT IS STILL HAPPENING. I THINK QUALITY OF THE BLADES ARE NOT GOOD. THIS ALWAYS HAPPENED WHILE DRIVING AND IF IT WAS NOT HEAVILY RAINING JUST REGULAR RAIN. I MUST SAY HOWEVER THT FORD DEALER HAS TRIED THEIR VERY BEST AND HAVE ALWAYS BEEN WONDERFUL. I JUST FEAR THAT WIPER BLADES ARE NOT OF GOOD QUALITY
Corrective Action:
6 MONTHS AGO I HAD MY WIPER BLADES REPLACED AS RECOMMENDED BY DEALER. WVER SINCE THEN IF ITS RAINING MILDLY THE DRIVERS WIPER BLDE GETS STUCK AND IT WAS WHILE I WAS TRAVELING ON A TRIP. FELT UNSAFE. FORD HAS REPLACED THESE BLADES TWICS AND EVEN THE MOTOR FOR WIPERS. IT IS STILL HAPPENING. I THINK QUALITY OF THE BLADES ARE NOT GOOD. THIS ALWAYS HAPPENED WHILE DRIVING AND IF IT WAS NOT HEAVILY RAINING JUST REGULAR RAIN. I MUST SAY HOWEVER THT FORD DEALER HAS TRIED THEIR VERY BEST AND HAVE ALWAYS BEEN WONDERFUL. I JUST FEAR THAT WIPER BLADES ARE NOT OF GOOD QUALITY
Additional Notes:
6 MONTHS AGO I HAD MY WIPER BLADES REPLACED AS RECOMMENDED BY DEALER. WVER SINCE THEN IF ITS RAINING MILDLY THE DRIVERS WIPER BLDE GETS STUCK AND IT WAS WHILE I WAS TRAVELING ON A TRIP. FELT UNSAFE. FORD HAS REPLACED THESE BLADES TWICS AND EVEN THE MOTOR FOR WIPERS. IT IS STILL HAPPENING. I THINK QUALITY OF THE BLADES ARE NOT GOOD. THIS ALWAYS HAPPENED WHILE DRIVING AND IF IT WAS NOT HEAVILY RAINING JUST REGULAR RAIN. I MUST SAY HOWEVER THT FORD DEALER HAS TRIED THEIR VERY BEST AND HAVE ALWAYS BEEN WONDERFUL. I JUST FEAR THAT WIPER BLADES ARE NOT OF GOOD QUALITY
Mfg Campaign: 11128436
Recall Date: Sep 10, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Corrective Action:
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Additional Notes:
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Mfg Campaign: 11127984
Recall Date: Sep 6, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Corrective Action:
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Additional Notes:
SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED
Mfg Campaign: 11127984
Recall Date: Sep 6, 2018
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