Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C08
Recall Date: Jan 2, 2019
Consumer Complaints
502 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light and low oil pressure warning light illuminated. The contact stated that an abnormally loud sound coming from the engine compartment. The contact's wife described the noise as a metal-on-metal grinding. Additionally, the vehicle was shaking erratically. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure and that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,111.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light and low oil pressure warning light illuminated. The contact stated that an abnormally loud sound coming from the engine compartment. The contact's wife described the noise as a metal-on-metal grinding. Additionally, the vehicle was shaking erratically. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure and that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,111.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light and low oil pressure warning light illuminated. The contact stated that an abnormally loud sound coming from the engine compartment. The contact's wife described the noise as a metal-on-metal grinding. Additionally, the vehicle was shaking erratically. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure and that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,111.
Mfg Campaign: 11561321
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My daughter was driving on the highway and her oil light warning came on, followed by her car suddenly not allowing her to accelerate. This was followed by her check engine light coming on. She was able to make it to a Ford dealership in Lubbock, where they told her she needs a new engine. She seems to be one of many with similar issues. The vehicle has just over 80k miles.
Corrective Action:
My daughter was driving on the highway and her oil light warning came on, followed by her car suddenly not allowing her to accelerate. This was followed by her check engine light coming on. She was able to make it to a Ford dealership in Lubbock, where they told her she needs a new engine. She seems to be one of many with similar issues. The vehicle has just over 80k miles.
Additional Notes:
My daughter was driving on the highway and her oil light warning came on, followed by her car suddenly not allowing her to accelerate. This was followed by her check engine light coming on. She was able to make it to a Ford dealership in Lubbock, where they told her she needs a new engine. She seems to be one of many with similar issues. The vehicle has just over 80k miles.
Mfg Campaign: 11561375
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
oil pump failure and now motor failure.
Corrective Action:
oil pump failure and now motor failure.
Additional Notes:
oil pump failure and now motor failure.
Mfg Campaign: 11561381
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 80 MPH, the engine made an abnormally loud pop, and smoke came up from underneath the hood. The vehicle then lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the piston had exploded, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 80 MPH, the engine made an abnormally loud pop, and smoke came up from underneath the hood. The vehicle then lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the piston had exploded, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 80 MPH, the engine made an abnormally loud pop, and smoke came up from underneath the hood. The vehicle then lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the piston had exploded, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000.
Mfg Campaign: 11560953
Recall Date: Dec 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
Corrective Action:
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
Additional Notes:
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
Mfg Campaign: 11560254
Recall Date: Dec 15, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
Corrective Action:
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
Additional Notes:
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
Mfg Campaign: 11560254
Recall Date: Dec 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Low engine oil pressure
Corrective Action:
Low engine oil pressure
Additional Notes:
Low engine oil pressure
Mfg Campaign: 11560390
Recall Date: Dec 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 35 MPH, the low oil pressure warning light illuminated, and the vehicle started to lose motive power. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to the oil pump failing and the belt being loosened which caused engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 35 MPH, the low oil pressure warning light illuminated, and the vehicle started to lose motive power. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to the oil pump failing and the belt being loosened which caused engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 35 MPH, the low oil pressure warning light illuminated, and the vehicle started to lose motive power. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to the oil pump failing and the belt being loosened which caused engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.
Mfg Campaign: 11560077
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
Corrective Action:
Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
Additional Notes:
Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
Mfg Campaign: 11560189
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
Corrective Action:
Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
Additional Notes:
Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
Mfg Campaign: 11560189
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving out of state on highway with my children on 12/8/2023, oil light came on out of nowhere and no motor oil pressure warning came on. Car started losing power immediately and I had to pull off the road. Motor started knocking and I had to have the car towed to a local firestone as no ford dealers were open. There were no warning lamps on prior to this happening. We were stranded and had to have someone drive 2 hours to pick us up and rent a vehicle to get back to Texas. The ford dealership got the car on Monday, 12/11/2023, and is replacing the motor at their cost, but they told us that we have to go back to Tennessee to get a rental vehicle and we cannot do that. The motor is not going to ship until 12/27/2023 and as of today we are out of pocket over $1000 for this incident for food, lodging, rental car, tow and diagnostics and we have no car to drive. My children and I were left stranded for over 4 hours and were almost hit by a semi truck when my car started losing power.
Corrective Action:
While driving out of state on highway with my children on 12/8/2023, oil light came on out of nowhere and no motor oil pressure warning came on. Car started losing power immediately and I had to pull off the road. Motor started knocking and I had to have the car towed to a local firestone as no ford dealers were open. There were no warning lamps on prior to this happening. We were stranded and had to have someone drive 2 hours to pick us up and rent a vehicle to get back to Texas. The ford dealership got the car on Monday, 12/11/2023, and is replacing the motor at their cost, but they told us that we have to go back to Tennessee to get a rental vehicle and we cannot do that. The motor is not going to ship until 12/27/2023 and as of today we are out of pocket over $1000 for this incident for food, lodging, rental car, tow and diagnostics and we have no car to drive. My children and I were left stranded for over 4 hours and were almost hit by a semi truck when my car started losing power.
Additional Notes:
While driving out of state on highway with my children on 12/8/2023, oil light came on out of nowhere and no motor oil pressure warning came on. Car started losing power immediately and I had to pull off the road. Motor started knocking and I had to have the car towed to a local firestone as no ford dealers were open. There were no warning lamps on prior to this happening. We were stranded and had to have someone drive 2 hours to pick us up and rent a vehicle to get back to Texas. The ford dealership got the car on Monday, 12/11/2023, and is replacing the motor at their cost, but they told us that we have to go back to Tennessee to get a rental vehicle and we cannot do that. The motor is not going to ship until 12/27/2023 and as of today we are out of pocket over $1000 for this incident for food, lodging, rental car, tow and diagnostics and we have no car to drive. My children and I were left stranded for over 4 hours and were almost hit by a semi truck when my car started losing power.
Mfg Campaign: 11559925
Recall Date: Dec 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Corrective Action:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Additional Notes:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Mfg Campaign: 11559811
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Corrective Action:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Additional Notes:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Mfg Campaign: 11559811
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Corrective Action:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Additional Notes:
A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
Mfg Campaign: 11559811
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE LOW PRESSURE OIL LIGHT CAME ON AND THE VEH. SLOWED DOWN SUDDENLY, I TURNED ON THE FLASHERS TO ALERT THE VEH BEHIND ME THAT I WAS HAVING A MECHANICAL PROBLEM, THEN A RATTLING NOISE IN THE ENGINE, WE STOPPED VEH AND HAD IT TOWED TO THE FORD DEALER, AFTER THEIR INSPECTION THEY SAID THE OIL PUMP HAD STOPPED PUMPING CAUSE A BELT HAD FAILED INSIDE THE MOTOR. THEN QUOTED A $9000.00 DOLLAR REPAIR FOR A NEW MOTOR
Corrective Action:
THE LOW PRESSURE OIL LIGHT CAME ON AND THE VEH. SLOWED DOWN SUDDENLY, I TURNED ON THE FLASHERS TO ALERT THE VEH BEHIND ME THAT I WAS HAVING A MECHANICAL PROBLEM, THEN A RATTLING NOISE IN THE ENGINE, WE STOPPED VEH AND HAD IT TOWED TO THE FORD DEALER, AFTER THEIR INSPECTION THEY SAID THE OIL PUMP HAD STOPPED PUMPING CAUSE A BELT HAD FAILED INSIDE THE MOTOR. THEN QUOTED A $9000.00 DOLLAR REPAIR FOR A NEW MOTOR
Additional Notes:
THE LOW PRESSURE OIL LIGHT CAME ON AND THE VEH. SLOWED DOWN SUDDENLY, I TURNED ON THE FLASHERS TO ALERT THE VEH BEHIND ME THAT I WAS HAVING A MECHANICAL PROBLEM, THEN A RATTLING NOISE IN THE ENGINE, WE STOPPED VEH AND HAD IT TOWED TO THE FORD DEALER, AFTER THEIR INSPECTION THEY SAID THE OIL PUMP HAD STOPPED PUMPING CAUSE A BELT HAD FAILED INSIDE THE MOTOR. THEN QUOTED A $9000.00 DOLLAR REPAIR FOR A NEW MOTOR
Mfg Campaign: 11559585
Recall Date: Dec 11, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure waring light illuminated, and the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure waring light illuminated, and the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure waring light illuminated, and the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was 77,000.
Mfg Campaign: 11557898
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving, the vehicle displayed "Low Oil Pressure, Stop Engine" and we experienced a loss in power. Luckily, we were near our home at the time. We were traveling at approximately 65mph on a busy highway and the vehicle lurched as if it were going into a power-limited mode. We were able to get off of the roadway safely, but we were lucky in doing so. After dodging traffic and getting to a safe location, the vehicle was towed to a local Ford dealership. Upon inspection, they advised that the oil pump/belt/belt tensioner had gone out. This had caused a number of other issues within the engine (timing, bearings, etc) and the entire engine would have to be replaced in reference to SSM 49918. Researching online, there appears to be a large number of drivers experiencing the same issue with a failed oil pump that leads to a failed engine, some of which have seized completely while traveling. Luckily, ours did not seize completely, but the vehicle did drop drastically in power, causing other vehicles to swerve to miss us as we had an uncontrollable loss in speed. The vehicle is currently at the Ford dealership still as I call around to get additional quotes for repair. Ford estimates the cost of repair to be approximately $8,700. Ford customer service also refused any financial assistance due to our "CLV Score" not being "high enough", even though this is a known issue with this engine specifically. When I asked for a copy of the repair order for the quoted repairs from the Ford dealership, they provided me with a repair order with no diagnosis, quote, estimate, or any other information regarding the repairs needed. All information has been by phone with no written documentation on the issue from the service department.
Corrective Action:
While driving, the vehicle displayed "Low Oil Pressure, Stop Engine" and we experienced a loss in power. Luckily, we were near our home at the time. We were traveling at approximately 65mph on a busy highway and the vehicle lurched as if it were going into a power-limited mode. We were able to get off of the roadway safely, but we were lucky in doing so. After dodging traffic and getting to a safe location, the vehicle was towed to a local Ford dealership. Upon inspection, they advised that the oil pump/belt/belt tensioner had gone out. This had caused a number of other issues within the engine (timing, bearings, etc) and the entire engine would have to be replaced in reference to SSM 49918. Researching online, there appears to be a large number of drivers experiencing the same issue with a failed oil pump that leads to a failed engine, some of which have seized completely while traveling. Luckily, ours did not seize completely, but the vehicle did drop drastically in power, causing other vehicles to swerve to miss us as we had an uncontrollable loss in speed. The vehicle is currently at the Ford dealership still as I call around to get additional quotes for repair. Ford estimates the cost of repair to be approximately $8,700. Ford customer service also refused any financial assistance due to our "CLV Score" not being "high enough", even though this is a known issue with this engine specifically. When I asked for a copy of the repair order for the quoted repairs from the Ford dealership, they provided me with a repair order with no diagnosis, quote, estimate, or any other information regarding the repairs needed. All information has been by phone with no written documentation on the issue from the service department.
Additional Notes:
While driving, the vehicle displayed "Low Oil Pressure, Stop Engine" and we experienced a loss in power. Luckily, we were near our home at the time. We were traveling at approximately 65mph on a busy highway and the vehicle lurched as if it were going into a power-limited mode. We were able to get off of the roadway safely, but we were lucky in doing so. After dodging traffic and getting to a safe location, the vehicle was towed to a local Ford dealership. Upon inspection, they advised that the oil pump/belt/belt tensioner had gone out. This had caused a number of other issues within the engine (timing, bearings, etc) and the entire engine would have to be replaced in reference to SSM 49918. Researching online, there appears to be a large number of drivers experiencing the same issue with a failed oil pump that leads to a failed engine, some of which have seized completely while traveling. Luckily, ours did not seize completely, but the vehicle did drop drastically in power, causing other vehicles to swerve to miss us as we had an uncontrollable loss in speed. The vehicle is currently at the Ford dealership still as I call around to get additional quotes for repair. Ford estimates the cost of repair to be approximately $8,700. Ford customer service also refused any financial assistance due to our "CLV Score" not being "high enough", even though this is a known issue with this engine specifically. When I asked for a copy of the repair order for the quoted repairs from the Ford dealership, they provided me with a repair order with no diagnosis, quote, estimate, or any other information regarding the repairs needed. All information has been by phone with no written documentation on the issue from the service department.
Mfg Campaign: 11557910
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Corrective Action:
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Additional Notes:
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Mfg Campaign: 11557962
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Corrective Action:
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Additional Notes:
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Mfg Campaign: 11557962
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Low oil pressure light came on. Pulled over right away. No rough idle or any odd noises. Had it towed to the ford dealership. Was told it was an oil pump retention belt that broke and the engine had no compression. The belt pieces were found in oil. Was told the engine had catastrophic failure due to the belt breaking. And would need to replace the whole engine. The car is a 2019 and only had 70000 miles on it. 10000 miles out of warranty. So I would have to pay for the entire thing. Ford would not take any responsibility. Called the ford costumer service assistance and was told no recalls were put out for that. I know there is a NHTSA investigation going on so I wanted to add my name to the list of people this has happened to.
Corrective Action:
Low oil pressure light came on. Pulled over right away. No rough idle or any odd noises. Had it towed to the ford dealership. Was told it was an oil pump retention belt that broke and the engine had no compression. The belt pieces were found in oil. Was told the engine had catastrophic failure due to the belt breaking. And would need to replace the whole engine. The car is a 2019 and only had 70000 miles on it. 10000 miles out of warranty. So I would have to pay for the entire thing. Ford would not take any responsibility. Called the ford costumer service assistance and was told no recalls were put out for that. I know there is a NHTSA investigation going on so I wanted to add my name to the list of people this has happened to.
Additional Notes:
Low oil pressure light came on. Pulled over right away. No rough idle or any odd noises. Had it towed to the ford dealership. Was told it was an oil pump retention belt that broke and the engine had no compression. The belt pieces were found in oil. Was told the engine had catastrophic failure due to the belt breaking. And would need to replace the whole engine. The car is a 2019 and only had 70000 miles on it. 10000 miles out of warranty. So I would have to pay for the entire thing. Ford would not take any responsibility. Called the ford costumer service assistance and was told no recalls were put out for that. I know there is a NHTSA investigation going on so I wanted to add my name to the list of people this has happened to.
Mfg Campaign: 11557441
Recall Date: Nov 29, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury