Complaints & Recalls
Official Safety Recalls - Important!
50 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles previously repaired incorrectly under recall number 24V-267. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S26
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25S02
Recall Date: Jan 17, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S24
Recall Date: Apr 12, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco Sport and Escape vehicles. The rear brake linings may have been manufactured incorrectly, which can affect braking performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C31
Recall Date: Nov 23, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Bronco Sport vehicles. The moonroof glass may not have been bonded correctly to the moonroof frame, which could result in the glass panel detaching from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S46
Recall Date: Oct 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Escape, Lincoln Corsair, and 2021-2022 Bronco Sport vehicles. The fuel delivery module may leak inside the fuel tank, causing low fuel pressure which could result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S38
Recall Date: Aug 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Bronco Sport vehicles. These vehicles may have been produced with incorrect front lower control arms.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S03
Recall Date: Feb 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Bronco Sport vehicles. The rear suspension subframe assembly may have loose or missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S04
Recall Date: Feb 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Consumer Complaints
781 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
There is a known issue with 2021-2022 Ford Bronco Sports with the rear brakes. When in reverse, and the brakes are pressed, they make a loud moaning sound. The fix issued by Ford in 2022 states that any of this model produced prior to 9/23/22 are experiencing the noise. The recommended action is to replace the calipers and bushings. This has been done on my vehicle, but the moaning continues. I have been told by the dealership that I will just have to deal with it, but I do not feel safe in the vehicle. The car is making a noise it should not, and I do not know if this is causing harm to any other parts of my brake system or not. I do not want to endanger mine or anyone else's life and Ford has no resolution.
Corrective Action:
There is a known issue with 2021-2022 Ford Bronco Sports with the rear brakes. When in reverse, and the brakes are pressed, they make a loud moaning sound. The fix issued by Ford in 2022 states that any of this model produced prior to 9/23/22 are experiencing the noise. The recommended action is to replace the calipers and bushings. This has been done on my vehicle, but the moaning continues. I have been told by the dealership that I will just have to deal with it, but I do not feel safe in the vehicle. The car is making a noise it should not, and I do not know if this is causing harm to any other parts of my brake system or not. I do not want to endanger mine or anyone else's life and Ford has no resolution.
Additional Notes:
There is a known issue with 2021-2022 Ford Bronco Sports with the rear brakes. When in reverse, and the brakes are pressed, they make a loud moaning sound. The fix issued by Ford in 2022 states that any of this model produced prior to 9/23/22 are experiencing the noise. The recommended action is to replace the calipers and bushings. This has been done on my vehicle, but the moaning continues. I have been told by the dealership that I will just have to deal with it, but I do not feel safe in the vehicle. The car is making a noise it should not, and I do not know if this is causing harm to any other parts of my brake system or not. I do not want to endanger mine or anyone else's life and Ford has no resolution.
Mfg Campaign: 11547995
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since dec 2021, buying vehicle, I've not had real heat, you can turn heat to 86 and above and have heat, nothing in between. Was told they needed to speak to engineer to fix problem. I took it back in needing heat again, and was told if I only use automatic and set temperature, I could have a temporary solution for zero heat and they would find a more permanent solution. My vehicle is almost 2 years old and i still have not had an engineer diagnose and fix my heat. I've been told by dealership that temporary fix should be sufficient or to sell my bronco.
Corrective Action:
Since dec 2021, buying vehicle, I've not had real heat, you can turn heat to 86 and above and have heat, nothing in between. Was told they needed to speak to engineer to fix problem. I took it back in needing heat again, and was told if I only use automatic and set temperature, I could have a temporary solution for zero heat and they would find a more permanent solution. My vehicle is almost 2 years old and i still have not had an engineer diagnose and fix my heat. I've been told by dealership that temporary fix should be sufficient or to sell my bronco.
Additional Notes:
Since dec 2021, buying vehicle, I've not had real heat, you can turn heat to 86 and above and have heat, nothing in between. Was told they needed to speak to engineer to fix problem. I took it back in needing heat again, and was told if I only use automatic and set temperature, I could have a temporary solution for zero heat and they would find a more permanent solution. My vehicle is almost 2 years old and i still have not had an engineer diagnose and fix my heat. I've been told by dealership that temporary fix should be sufficient or to sell my bronco.
Mfg Campaign: 11547999
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Corrective Action:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Additional Notes:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Mfg Campaign: 11548006
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Corrective Action:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Additional Notes:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Mfg Campaign: 11548006
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Corrective Action:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Additional Notes:
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Mfg Campaign: 11548006
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Corrective Action:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Additional Notes:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Mfg Campaign: 11548015
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Corrective Action:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Additional Notes:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Mfg Campaign: 11548015
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Corrective Action:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Additional Notes:
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Mfg Campaign: 11548015
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Potential Consequences:
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 30 MPH and depressing the brake pedal, the contact heard an abnormal squeal coming from the front brakes. The contact stated he had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but had become more frequent, with the squeal being heard while driving at various speeds and depressing the brake pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front brake rotors needed to be replaced. The vehicle was repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2387; however, he would be responsible to pay for the repair. The manufacturer had been informed of the failure. The failure mileage was 36,529.
Corrective Action:
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 30 MPH and depressing the brake pedal, the contact heard an abnormal squeal coming from the front brakes. The contact stated he had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but had become more frequent, with the squeal being heard while driving at various speeds and depressing the brake pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front brake rotors needed to be replaced. The vehicle was repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2387; however, he would be responsible to pay for the repair. The manufacturer had been informed of the failure. The failure mileage was 36,529.
Additional Notes:
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 30 MPH and depressing the brake pedal, the contact heard an abnormal squeal coming from the front brakes. The contact stated he had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but had become more frequent, with the squeal being heard while driving at various speeds and depressing the brake pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front brake rotors needed to be replaced. The vehicle was repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2387; however, he would be responsible to pay for the repair. The manufacturer had been informed of the failure. The failure mileage was 36,529.
Mfg Campaign: 11546478
Recall Date: Sep 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is an oil leak in a new car?!
Corrective Action:
There is an oil leak in a new car?!
Additional Notes:
There is an oil leak in a new car?!
Mfg Campaign: 11546162
Recall Date: Sep 23, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes make very very loud noises when backing up car and i touch my brakes. It’s louder than my horn.
Corrective Action:
Brakes make very very loud noises when backing up car and i touch my brakes. It’s louder than my horn.
Additional Notes:
Brakes make very very loud noises when backing up car and i touch my brakes. It’s louder than my horn.
Mfg Campaign: 11546166
Recall Date: Sep 23, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Corrective Action:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Additional Notes:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Mfg Campaign: 11546110
Recall Date: Sep 22, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Corrective Action:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Additional Notes:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Mfg Campaign: 11546110
Recall Date: Sep 22, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Corrective Action:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Additional Notes:
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Mfg Campaign: 11546110
Recall Date: Sep 22, 2023
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 Ford Bronco Sport. The contact stated that the windshield had fractured in the lower corner of the driver's side and extended towards the center of the windshield. The vehicle was taken to a glass specialist who replaced the windshield. The failure occurred an additional two times. The windshield was replaced by the glass specialist the second time; however, the windshield was not replaced after the third time. The vehicle was taken to the dealer, but the windshield was not replaced became the Warranty coverage had expired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Ford Bronco Sport. The contact stated that the windshield had fractured in the lower corner of the driver's side and extended towards the center of the windshield. The vehicle was taken to a glass specialist who replaced the windshield. The failure occurred an additional two times. The windshield was replaced by the glass specialist the second time; however, the windshield was not replaced after the third time. The vehicle was taken to the dealer, but the windshield was not replaced became the Warranty coverage had expired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Ford Bronco Sport. The contact stated that the windshield had fractured in the lower corner of the driver's side and extended towards the center of the windshield. The vehicle was taken to a glass specialist who replaced the windshield. The failure occurred an additional two times. The windshield was replaced by the glass specialist the second time; however, the windshield was not replaced after the third time. The vehicle was taken to the dealer, but the windshield was not replaced became the Warranty coverage had expired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 10,000.
Mfg Campaign: 11545223
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2021 Bronco Sport 40k- During the drive home while sitting at an intersection while in eco mode, the car lost all power. No dash, hazard lights, etc. After stepping out of the vehicle for about 15 minutes, I tried again, and still no power. Contacted a tow company for assistance and had the car towed to the closest Ford dealer. The dealer was unable to replicate the problem but did state there was a recall on the fuel system. Time for this car to be traded since I can't rely on it to keep me safe.
Corrective Action:
2021 Bronco Sport 40k- During the drive home while sitting at an intersection while in eco mode, the car lost all power. No dash, hazard lights, etc. After stepping out of the vehicle for about 15 minutes, I tried again, and still no power. Contacted a tow company for assistance and had the car towed to the closest Ford dealer. The dealer was unable to replicate the problem but did state there was a recall on the fuel system. Time for this car to be traded since I can't rely on it to keep me safe.
Additional Notes:
2021 Bronco Sport 40k- During the drive home while sitting at an intersection while in eco mode, the car lost all power. No dash, hazard lights, etc. After stepping out of the vehicle for about 15 minutes, I tried again, and still no power. Contacted a tow company for assistance and had the car towed to the closest Ford dealer. The dealer was unable to replicate the problem but did state there was a recall on the fuel system. Time for this car to be traded since I can't rely on it to keep me safe.
Mfg Campaign: 11544283
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Corrective Action:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Additional Notes:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Mfg Campaign: 11544366
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Corrective Action:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Additional Notes:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Mfg Campaign: 11544366
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Corrective Action:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Additional Notes:
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Mfg Campaign: 11544366
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact rented a 2021 Ford Bronco Sport. The contact stated that while driving at approximately 30 MPH, the vehicle stopped unintendedly without the brake pedal being depressed. The vehicle then lost power and was not able to be restarted. The vehicle was towed to Enterprise Rental Car. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 25,000.
Corrective Action:
The contact rented a 2021 Ford Bronco Sport. The contact stated that while driving at approximately 30 MPH, the vehicle stopped unintendedly without the brake pedal being depressed. The vehicle then lost power and was not able to be restarted. The vehicle was towed to Enterprise Rental Car. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 25,000.
Additional Notes:
The contact rented a 2021 Ford Bronco Sport. The contact stated that while driving at approximately 30 MPH, the vehicle stopped unintendedly without the brake pedal being depressed. The vehicle then lost power and was not able to be restarted. The vehicle was towed to Enterprise Rental Car. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 25,000.
Mfg Campaign: 11544129
Recall Date: Sep 12, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury