Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Diono
Safety Issue:
Diono is recalling certain Cambria 2 Booster Seats, model numbers 31200-US-01, 31201-US-01, and 31202-US-01. In the event of a crash, a crack between the headrest and backrest can occur, allowing the headrest to separate. As such, these seats fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 213, "Child Restraint Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 24, 2021
Consumer Complaints
3 ComplaintsDiono
Defect Description:
Carry Handle, Shell, Base
Potential Consequences:
The headrest failed and collapsed in a 60mph side impact collision. Causing the 8 year old child in the seat to have her shoulder injured. Contacted Diono waiting on a response back. Pictures attached show 2 identical seats at the same proper height. Upon impact you can see the child on the impact side has the headrest collapse and come crashing down on her shoulder. She was evaluated by paramedics on sight.
Corrective Action:
The headrest failed and collapsed in a 60mph side impact collision. Causing the 8 year old child in the seat to have her shoulder injured. Contacted Diono waiting on a response back. Pictures attached show 2 identical seats at the same proper height. Upon impact you can see the child on the impact side has the headrest collapse and come crashing down on her shoulder. She was evaluated by paramedics on sight.
Additional Notes:
The headrest failed and collapsed in a 60mph side impact collision. Causing the 8 year old child in the seat to have her shoulder injured. Contacted Diono waiting on a response back. Pictures attached show 2 identical seats at the same proper height. Upon impact you can see the child on the impact side has the headrest collapse and come crashing down on her shoulder. She was evaluated by paramedics on sight.
Mfg Campaign: 11609773
Recall Date: Aug 20, 2024
Diono
Defect Description:
Other/I am not sure
Potential Consequences:
The headrest failed and collapsed in a 60mph side impact collision. Causing the 8 year old child in the seat to have her shoulder injured. Contacted Diono waiting on a response back. Pictures attached show 2 identical seats at the same proper height. Upon impact you can see the child on the impact side has the headrest collapse and come crashing down on her shoulder. She was evaluated by paramedics on sight.
Corrective Action:
The headrest failed and collapsed in a 60mph side impact collision. Causing the 8 year old child in the seat to have her shoulder injured. Contacted Diono waiting on a response back. Pictures attached show 2 identical seats at the same proper height. Upon impact you can see the child on the impact side has the headrest collapse and come crashing down on her shoulder. She was evaluated by paramedics on sight.
Additional Notes:
The headrest failed and collapsed in a 60mph side impact collision. Causing the 8 year old child in the seat to have her shoulder injured. Contacted Diono waiting on a response back. Pictures attached show 2 identical seats at the same proper height. Upon impact you can see the child on the impact side has the headrest collapse and come crashing down on her shoulder. She was evaluated by paramedics on sight.
Mfg Campaign: 11609773
Recall Date: Aug 20, 2024
Diono
Defect Description:
CHILD SEAT
Potential Consequences:
The contact owns a Diono car seat, Model Type: Cambria 2, Model Number: 31242 NA 01, Manufactured Date: January 9, 2024. The car seat was installed in a 2013 Honda Odyssey. The contact stated while driving 60 MPH, the contact noticed an object in the middle of the road. The contact lost control of the vehicle and crashed into a cement wall. The contact stated that the side curtain air bag deployed as designed but caused the headrest of the car seat to collapse onto the forearm of the child seated in the car seat. Medical attention was provided, and the child was taken to the local emergency room. The child suffered an arm injury. A Police report was filed; however, the Police report number was not provided to the contact. The manufacturer was notified of the failure. The contact stated that the cause of the failure was not yet determined; however, the car seat manufacturer had opened a case. The car seat was not replaced. The vehicle failure mileage was unknown. The VIN was not available.
Corrective Action:
The contact owns a Diono car seat, Model Type: Cambria 2, Model Number: 31242 NA 01, Manufactured Date: January 9, 2024. The car seat was installed in a 2013 Honda Odyssey. The contact stated while driving 60 MPH, the contact noticed an object in the middle of the road. The contact lost control of the vehicle and crashed into a cement wall. The contact stated that the side curtain air bag deployed as designed but caused the headrest of the car seat to collapse onto the forearm of the child seated in the car seat. Medical attention was provided, and the child was taken to the local emergency room. The child suffered an arm injury. A Police report was filed; however, the Police report number was not provided to the contact. The manufacturer was notified of the failure. The contact stated that the cause of the failure was not yet determined; however, the car seat manufacturer had opened a case. The car seat was not replaced. The vehicle failure mileage was unknown. The VIN was not available.
Additional Notes:
The contact owns a Diono car seat, Model Type: Cambria 2, Model Number: 31242 NA 01, Manufactured Date: January 9, 2024. The car seat was installed in a 2013 Honda Odyssey. The contact stated while driving 60 MPH, the contact noticed an object in the middle of the road. The contact lost control of the vehicle and crashed into a cement wall. The contact stated that the side curtain air bag deployed as designed but caused the headrest of the car seat to collapse onto the forearm of the child seated in the car seat. Medical attention was provided, and the child was taken to the local emergency room. The child suffered an arm injury. A Police report was filed; however, the Police report number was not provided to the contact. The manufacturer was notified of the failure. The contact stated that the cause of the failure was not yet determined; however, the car seat manufacturer had opened a case. The car seat was not replaced. The vehicle failure mileage was unknown. The VIN was not available.
Mfg Campaign: 11609827
Recall Date: Aug 20, 2024
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