Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
583 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Corrective Action:
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Additional Notes:
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Mfg Campaign: 11432712
Recall Date: Sep 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Corrective Action:
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Additional Notes:
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
Mfg Campaign: 11432712
Recall Date: Sep 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Corrective Action:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Additional Notes:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Mfg Campaign: 11431063
Recall Date: Aug 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Corrective Action:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Additional Notes:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Mfg Campaign: 11431063
Recall Date: Aug 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Corrective Action:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Additional Notes:
We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.
Mfg Campaign: 11431063
Recall Date: Aug 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
Corrective Action:
I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
Additional Notes:
I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
Mfg Campaign: 11430933
Recall Date: Aug 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
Corrective Action:
I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
Additional Notes:
I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
Mfg Campaign: 11430933
Recall Date: Aug 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath. I was driven to the local ER diagnosed with a closed head injury and laceration, CT scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound. We were able to reproduce and videotape the liftgate failing to stop. A report was filed with Chrysler Customer Care ID no 7992588. On July 14 at 1 pm an engineer met us at dealership from Bosch and witnessed the lift gate force sensor not engaging twice. He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken. He took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report. He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate. On 7/20/21 we received an email from Stellantis Special Investigations fcagroup.com stating that "After review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection. Therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21. On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused. I requested a copy of the engineering inspection report and this was also refused.
Corrective Action:
We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath. I was driven to the local ER diagnosed with a closed head injury and laceration, CT scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound. We were able to reproduce and videotape the liftgate failing to stop. A report was filed with Chrysler Customer Care ID no 7992588. On July 14 at 1 pm an engineer met us at dealership from Bosch and witnessed the lift gate force sensor not engaging twice. He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken. He took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report. He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate. On 7/20/21 we received an email from Stellantis Special Investigations fcagroup.com stating that "After review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection. Therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21. On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused. I requested a copy of the engineering inspection report and this was also refused.
Additional Notes:
We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath. I was driven to the local ER diagnosed with a closed head injury and laceration, CT scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound. We were able to reproduce and videotape the liftgate failing to stop. A report was filed with Chrysler Customer Care ID no 7992588. On July 14 at 1 pm an engineer met us at dealership from Bosch and witnessed the lift gate force sensor not engaging twice. He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken. He took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report. He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate. On 7/20/21 we received an email from Stellantis Special Investigations fcagroup.com stating that "After review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection. Therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21. On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused. I requested a copy of the engineering inspection report and this was also refused.
Mfg Campaign: 11425971
Recall Date: Jul 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Corrective Action:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Additional Notes:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Mfg Campaign: 11419321
Recall Date: Jun 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Corrective Action:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Additional Notes:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Mfg Campaign: 11419321
Recall Date: Jun 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Corrective Action:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Additional Notes:
Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
Mfg Campaign: 11419321
Recall Date: Jun 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I’m not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and never had anything like that happen. We had the car towed to the dealer and called Chrysler to report the problem. An inspector spoke to me and then went to the dealer to inspect the car. A few days later , we received an email saying that there was no manufacturing defect found with few other details about the inspection . We have since called several times to ask questions about the inspection and are told a “supervisor” needs to call us back. Despite being given several dates/times when this would happen, they have failed to call us back to discuss.
Corrective Action:
I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I’m not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and never had anything like that happen. We had the car towed to the dealer and called Chrysler to report the problem. An inspector spoke to me and then went to the dealer to inspect the car. A few days later , we received an email saying that there was no manufacturing defect found with few other details about the inspection . We have since called several times to ask questions about the inspection and are told a “supervisor” needs to call us back. Despite being given several dates/times when this would happen, they have failed to call us back to discuss.
Additional Notes:
I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I’m not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and never had anything like that happen. We had the car towed to the dealer and called Chrysler to report the problem. An inspector spoke to me and then went to the dealer to inspect the car. A few days later , we received an email saying that there was no manufacturing defect found with few other details about the inspection . We have since called several times to ask questions about the inspection and are told a “supervisor” needs to call us back. Despite being given several dates/times when this would happen, they have failed to call us back to discuss.
Mfg Campaign: 11418844
Recall Date: May 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn’t turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we’d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can’t hear anything because it’s in electric mode) so you put it into gear and then you roll backward if you’re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.
Corrective Action:
My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn’t turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we’d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can’t hear anything because it’s in electric mode) so you put it into gear and then you roll backward if you’re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.
Additional Notes:
My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn’t turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we’d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can’t hear anything because it’s in electric mode) so you put it into gear and then you roll backward if you’re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.
Mfg Campaign: 11418847
Recall Date: May 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn’t turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we’d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can’t hear anything because it’s in electric mode) so you put it into gear and then you roll backward if you’re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.
Corrective Action:
My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn’t turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we’d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can’t hear anything because it’s in electric mode) so you put it into gear and then you roll backward if you’re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.
Additional Notes:
My issue matches the issue reported in NHTSA ID Number: 11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn’t turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we’d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can’t hear anything because it’s in electric mode) so you put it into gear and then you roll backward if you’re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.
Mfg Campaign: 11418847
Recall Date: May 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but I just initiated a buy back process with Chrysler Customer Care.
Corrective Action:
While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but I just initiated a buy back process with Chrysler Customer Care.
Additional Notes:
While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but I just initiated a buy back process with Chrysler Customer Care.
Mfg Campaign: 11418815
Recall Date: May 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle broke down twice related to the hybrid electrical system. First Incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a "Service Electronic Throttle Control" error message in dash. Second Incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed "Service Hybrid Electric System" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway. Took vehicle in both times to different dealers. Both dealers reported seeing error codes related to the hybrid system. Repair related to the First Incident: First Dealer flashed the BPCM module. Car ran fine until Second Incident Repair related to the Second Incident: still ongoing. 2nd Dealer reported that the 62-way wiring harness needed to be replaced. Dealer ordered MOPART replacement part number 68396626AA (the replacement part) to make the repair. At first, 2nd Dealer identified DTC codes related to the Second Incident but could not identify the issue. So 2nd Dealer reset the DTC codes without making repairs or further investigation, and attempted to get consumer to pick up vehicle. Chrysler pushed for further investigation, and resulted in identification of the wiring harness issue.
Corrective Action:
Vehicle broke down twice related to the hybrid electrical system. First Incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a "Service Electronic Throttle Control" error message in dash. Second Incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed "Service Hybrid Electric System" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway. Took vehicle in both times to different dealers. Both dealers reported seeing error codes related to the hybrid system. Repair related to the First Incident: First Dealer flashed the BPCM module. Car ran fine until Second Incident Repair related to the Second Incident: still ongoing. 2nd Dealer reported that the 62-way wiring harness needed to be replaced. Dealer ordered MOPART replacement part number 68396626AA (the replacement part) to make the repair. At first, 2nd Dealer identified DTC codes related to the Second Incident but could not identify the issue. So 2nd Dealer reset the DTC codes without making repairs or further investigation, and attempted to get consumer to pick up vehicle. Chrysler pushed for further investigation, and resulted in identification of the wiring harness issue.
Additional Notes:
Vehicle broke down twice related to the hybrid electrical system. First Incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a "Service Electronic Throttle Control" error message in dash. Second Incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed "Service Hybrid Electric System" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway. Took vehicle in both times to different dealers. Both dealers reported seeing error codes related to the hybrid system. Repair related to the First Incident: First Dealer flashed the BPCM module. Car ran fine until Second Incident Repair related to the Second Incident: still ongoing. 2nd Dealer reported that the 62-way wiring harness needed to be replaced. Dealer ordered MOPART replacement part number 68396626AA (the replacement part) to make the repair. At first, 2nd Dealer identified DTC codes related to the Second Incident but could not identify the issue. So 2nd Dealer reset the DTC codes without making repairs or further investigation, and attempted to get consumer to pick up vehicle. Chrysler pushed for further investigation, and resulted in identification of the wiring harness issue.
Mfg Campaign: 11418084
Recall Date: May 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER 2 WEEKS AND LESS THAN 150 MILES, THE ENGINE MISFIRED DURING A SHORT DRIVE TO THE GROCERY STORE. THE DEALER STATES THAT A BEARING IN A LIFTER SEIZED.
Corrective Action:
AFTER 2 WEEKS AND LESS THAN 150 MILES, THE ENGINE MISFIRED DURING A SHORT DRIVE TO THE GROCERY STORE. THE DEALER STATES THAT A BEARING IN A LIFTER SEIZED.
Additional Notes:
AFTER 2 WEEKS AND LESS THAN 150 MILES, THE ENGINE MISFIRED DURING A SHORT DRIVE TO THE GROCERY STORE. THE DEALER STATES THAT A BEARING IN A LIFTER SEIZED.
Mfg Campaign: 11416164
Recall Date: May 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Corrective Action:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Additional Notes:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Mfg Campaign: 11414581
Recall Date: Apr 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Corrective Action:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Additional Notes:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Mfg Campaign: 11414581
Recall Date: Apr 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Corrective Action:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Additional Notes:
WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN Q2 OF 2021.
Mfg Campaign: 11414581
Recall Date: Apr 30, 2021
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