Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
583 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
Corrective Action:
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
Additional Notes:
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
Mfg Campaign: 11474790
Recall Date: Jul 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
Corrective Action:
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
Additional Notes:
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
Mfg Campaign: 11474790
Recall Date: Jul 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Corrective Action:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Additional Notes:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Mfg Campaign: 11474627
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Corrective Action:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Additional Notes:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Mfg Campaign: 11474627
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Corrective Action:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Additional Notes:
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
Mfg Campaign: 11474627
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Corrective Action:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Additional Notes:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Mfg Campaign: 11474631
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Corrective Action:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Additional Notes:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Mfg Campaign: 11474631
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Corrective Action:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Additional Notes:
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
Mfg Campaign: 11474631
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Corrective Action:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Additional Notes:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Mfg Campaign: 11473773
Recall Date: Jul 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Corrective Action:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Additional Notes:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Mfg Campaign: 11473773
Recall Date: Jul 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Corrective Action:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Additional Notes:
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
Mfg Campaign: 11473773
Recall Date: Jul 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Corrective Action:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Additional Notes:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Mfg Campaign: 11471874
Recall Date: Jun 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Corrective Action:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Additional Notes:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Mfg Campaign: 11471874
Recall Date: Jun 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Corrective Action:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Additional Notes:
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
Mfg Campaign: 11471874
Recall Date: Jun 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When driving on the highway after 1-2 hours, message pops up "Stop safely. Vehicle will shut off soon." Car engine immediately turns off and driver must navigate to shoulder with unresponsive vehicle. Once stopped, "Service charging system" message appears on screen. This has happened twice to my family, almost causing multiple crashes as we navigate across traffic with a rapidly decelerating car and children in the back seat, subsequently stranded on the side of a major highway. The only precursor to total shutdown is the air conditioning goes from cold to warm. Have had it at 2 dealerships 4 times and they say they cannot reproduce the issue because they do not have anyone who can drive it for 2 hours.
Corrective Action:
When driving on the highway after 1-2 hours, message pops up "Stop safely. Vehicle will shut off soon." Car engine immediately turns off and driver must navigate to shoulder with unresponsive vehicle. Once stopped, "Service charging system" message appears on screen. This has happened twice to my family, almost causing multiple crashes as we navigate across traffic with a rapidly decelerating car and children in the back seat, subsequently stranded on the side of a major highway. The only precursor to total shutdown is the air conditioning goes from cold to warm. Have had it at 2 dealerships 4 times and they say they cannot reproduce the issue because they do not have anyone who can drive it for 2 hours.
Additional Notes:
When driving on the highway after 1-2 hours, message pops up "Stop safely. Vehicle will shut off soon." Car engine immediately turns off and driver must navigate to shoulder with unresponsive vehicle. Once stopped, "Service charging system" message appears on screen. This has happened twice to my family, almost causing multiple crashes as we navigate across traffic with a rapidly decelerating car and children in the back seat, subsequently stranded on the side of a major highway. The only precursor to total shutdown is the air conditioning goes from cold to warm. Have had it at 2 dealerships 4 times and they say they cannot reproduce the issue because they do not have anyone who can drive it for 2 hours.
Mfg Campaign: 11471286
Recall Date: Jun 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Corrective Action:
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Additional Notes:
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Mfg Campaign: 11470933
Recall Date: Jun 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Corrective Action:
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Additional Notes:
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
Mfg Campaign: 11470933
Recall Date: Jun 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Corrective Action:
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Additional Notes:
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Mfg Campaign: 11470911
Recall Date: Jun 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Corrective Action:
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Additional Notes:
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
Mfg Campaign: 11470911
Recall Date: Jun 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
*Please note: this is the second incident of this kind with my van (see NHTSA #11468554). The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with Chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours home with no problem. However, the same problem occurred about 3.5 hours (~240 miles) into the trip. I am including documentation from the dealer after the first incident.* Today, the van suddenly lost power on the highway going 65mph. The car gave a “service charging system” error. We started to quickly decelerate amid high speed traffic. Pushing on the gas pedal did not make the car accelerate - we were coasting. Luckily, I was able to cross two lanes of traffic and coast up an exit to get to safety. We could have easily been unable to change lanes and stopped cold in a lane on the highway. This is highly dangerous.
Corrective Action:
*Please note: this is the second incident of this kind with my van (see NHTSA #11468554). The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with Chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours home with no problem. However, the same problem occurred about 3.5 hours (~240 miles) into the trip. I am including documentation from the dealer after the first incident.* Today, the van suddenly lost power on the highway going 65mph. The car gave a “service charging system” error. We started to quickly decelerate amid high speed traffic. Pushing on the gas pedal did not make the car accelerate - we were coasting. Luckily, I was able to cross two lanes of traffic and coast up an exit to get to safety. We could have easily been unable to change lanes and stopped cold in a lane on the highway. This is highly dangerous.
Additional Notes:
*Please note: this is the second incident of this kind with my van (see NHTSA #11468554). The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with Chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours home with no problem. However, the same problem occurred about 3.5 hours (~240 miles) into the trip. I am including documentation from the dealer after the first incident.* Today, the van suddenly lost power on the highway going 65mph. The car gave a “service charging system” error. We started to quickly decelerate amid high speed traffic. Pushing on the gas pedal did not make the car accelerate - we were coasting. Luckily, I was able to cross two lanes of traffic and coast up an exit to get to safety. We could have easily been unable to change lanes and stopped cold in a lane on the highway. This is highly dangerous.
Mfg Campaign: 11469988
Recall Date: Jun 19, 2022
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