Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
583 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
Corrective Action:
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
Additional Notes:
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
Mfg Campaign: 11495889
Recall Date: Dec 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
Corrective Action:
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
Additional Notes:
11/28/2022 - Infotainment system glitches with random disconnects from Apple iPhone connected via CarPlay followed by vehicle "shutting down" at highway speeds. Red battery light, Red charge cord light and Image "Service Charging System" After repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - Drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
Mfg Campaign: 11495889
Recall Date: Dec 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
Corrective Action:
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
Additional Notes:
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
Mfg Campaign: 11494849
Recall Date: Nov 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
Corrective Action:
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
Additional Notes:
On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
Mfg Campaign: 11494849
Recall Date: Nov 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving my kids to school this morning on the interstate, traveling at roughly 70 MPH when my Pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a "Service Charging System" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed. I was lucky the interstate had a wide shoulder and traffic was light otherwise it could have been incredibly dangerous.
Corrective Action:
I was driving my kids to school this morning on the interstate, traveling at roughly 70 MPH when my Pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a "Service Charging System" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed. I was lucky the interstate had a wide shoulder and traffic was light otherwise it could have been incredibly dangerous.
Additional Notes:
I was driving my kids to school this morning on the interstate, traveling at roughly 70 MPH when my Pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a "Service Charging System" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed. I was lucky the interstate had a wide shoulder and traffic was light otherwise it could have been incredibly dangerous.
Mfg Campaign: 11494141
Recall Date: Nov 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the center console and the dashboard made a loud buzzing sound before the functions became inoperable. The contact stated that the display screen displayed service warnings and software updates erroneously before disappearing. The contact took the vehicle to the dealer who was unable to duplicate the failure. The vehicle had not been repaired. The failure persisted with the center console flickering before becoming inoperable. The failure recurred intermittently but more persistently. The contact returned the vehicle to the dealer who flashed the software and replaced the hybrid water pump; however, the failure recurred. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 12,000.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the center console and the dashboard made a loud buzzing sound before the functions became inoperable. The contact stated that the display screen displayed service warnings and software updates erroneously before disappearing. The contact took the vehicle to the dealer who was unable to duplicate the failure. The vehicle had not been repaired. The failure persisted with the center console flickering before becoming inoperable. The failure recurred intermittently but more persistently. The contact returned the vehicle to the dealer who flashed the software and replaced the hybrid water pump; however, the failure recurred. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 12,000.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the center console and the dashboard made a loud buzzing sound before the functions became inoperable. The contact stated that the display screen displayed service warnings and software updates erroneously before disappearing. The contact took the vehicle to the dealer who was unable to duplicate the failure. The vehicle had not been repaired. The failure persisted with the center console flickering before becoming inoperable. The failure recurred intermittently but more persistently. The contact returned the vehicle to the dealer who flashed the software and replaced the hybrid water pump; however, the failure recurred. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 12,000.
Mfg Campaign: 11493535
Recall Date: Nov 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Corrective Action:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Additional Notes:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Mfg Campaign: 11493271
Recall Date: Nov 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Corrective Action:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Additional Notes:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Mfg Campaign: 11493271
Recall Date: Nov 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Corrective Action:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Additional Notes:
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
Mfg Campaign: 11493271
Recall Date: Nov 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.
Corrective Action:
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.
Additional Notes:
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.
Mfg Campaign: 11492397
Recall Date: Nov 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.
Corrective Action:
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.
Additional Notes:
I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.
Mfg Campaign: 11492397
Recall Date: Nov 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Corrective Action:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Additional Notes:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Mfg Campaign: 11492359
Recall Date: Nov 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Corrective Action:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Additional Notes:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Mfg Campaign: 11492359
Recall Date: Nov 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Corrective Action:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Additional Notes:
My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
Mfg Campaign: 11492359
Recall Date: Nov 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Corrective Action:
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Additional Notes:
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Mfg Campaign: 11491476
Recall Date: Oct 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Corrective Action:
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Additional Notes:
We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.
Mfg Campaign: 11491476
Recall Date: Oct 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
Corrective Action:
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
Additional Notes:
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
Mfg Campaign: 11491127
Recall Date: Oct 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
Corrective Action:
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
Additional Notes:
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
Mfg Campaign: 11491127
Recall Date: Oct 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The sunroof spontaneously shattered while driving down the road.
Corrective Action:
The sunroof spontaneously shattered while driving down the road.
Additional Notes:
The sunroof spontaneously shattered while driving down the road.
Mfg Campaign: 11490996
Recall Date: Oct 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.
Corrective Action:
While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.
Additional Notes:
While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.
Mfg Campaign: 11490377
Recall Date: Oct 22, 2022
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