Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
371 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.
Corrective Action:
WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.
Additional Notes:
WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.
Mfg Campaign: 11205386
Recall Date: May 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET IT CLOSE THEN FOLD IT DOWN. THEN WE PUSHED THE BUTTON TO MOVE THE SEAT BACK UP AGAIN AFTER WE FIGURED OUT HOW TO DO THIS. HE WAS NOT PERMANENTLY INJURED AS FAR AS WE KNOW BUT WAS VERY FRIGHTENED. A DIFFERENT SIZED CHILD COULD BE INJURED BADLY. ALSO IF WE WERE IMMEDIATELY AVAILABLE TO HELP HE COULD HAVE BEEN TRAPPED FOR A LONG TIME. THE VEHICLE WAS STATIONARY IN A LOT AT THAT TIME WITH THE IGNITION OFF. *DT*JB *DT VEHICAL WAS A RENTAL CAR AND DID NOT KNW ALL THE FEATURES.*JB
Corrective Action:
MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET IT CLOSE THEN FOLD IT DOWN. THEN WE PUSHED THE BUTTON TO MOVE THE SEAT BACK UP AGAIN AFTER WE FIGURED OUT HOW TO DO THIS. HE WAS NOT PERMANENTLY INJURED AS FAR AS WE KNOW BUT WAS VERY FRIGHTENED. A DIFFERENT SIZED CHILD COULD BE INJURED BADLY. ALSO IF WE WERE IMMEDIATELY AVAILABLE TO HELP HE COULD HAVE BEEN TRAPPED FOR A LONG TIME. THE VEHICLE WAS STATIONARY IN A LOT AT THAT TIME WITH THE IGNITION OFF. *DT*JB *DT VEHICAL WAS A RENTAL CAR AND DID NOT KNW ALL THE FEATURES.*JB
Additional Notes:
MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET IT CLOSE THEN FOLD IT DOWN. THEN WE PUSHED THE BUTTON TO MOVE THE SEAT BACK UP AGAIN AFTER WE FIGURED OUT HOW TO DO THIS. HE WAS NOT PERMANENTLY INJURED AS FAR AS WE KNOW BUT WAS VERY FRIGHTENED. A DIFFERENT SIZED CHILD COULD BE INJURED BADLY. ALSO IF WE WERE IMMEDIATELY AVAILABLE TO HELP HE COULD HAVE BEEN TRAPPED FOR A LONG TIME. THE VEHICLE WAS STATIONARY IN A LOT AT THAT TIME WITH THE IGNITION OFF. *DT*JB *DT VEHICAL WAS A RENTAL CAR AND DID NOT KNW ALL THE FEATURES.*JB
Mfg Campaign: 11202698
Recall Date: Apr 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB
Mfg Campaign: 11195875
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB
Mfg Campaign: 11195875
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIVE WITH A CRACKED WINDOW THAT I HOPE WILL NOT CAUSE SERIOUS INJURY TO MY WIFE OR ME.I WAS TOLD THEY HAVE NO PARTS FOR A RECALL FROM THE GOVERNMENT.SO ANY BUSTED WINDOW IN THE UNITED STATES IS AT THE MERCY OF CHRYSLER.I ASKED CHRYSLER TO GIVE A RENTAL OR TAKE A WINDOW OF ANOTHER CAR.I HAVE NOT HEARD ANYTHING.
Corrective Action:
MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIVE WITH A CRACKED WINDOW THAT I HOPE WILL NOT CAUSE SERIOUS INJURY TO MY WIFE OR ME.I WAS TOLD THEY HAVE NO PARTS FOR A RECALL FROM THE GOVERNMENT.SO ANY BUSTED WINDOW IN THE UNITED STATES IS AT THE MERCY OF CHRYSLER.I ASKED CHRYSLER TO GIVE A RENTAL OR TAKE A WINDOW OF ANOTHER CAR.I HAVE NOT HEARD ANYTHING.
Additional Notes:
MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIVE WITH A CRACKED WINDOW THAT I HOPE WILL NOT CAUSE SERIOUS INJURY TO MY WIFE OR ME.I WAS TOLD THEY HAVE NO PARTS FOR A RECALL FROM THE GOVERNMENT.SO ANY BUSTED WINDOW IN THE UNITED STATES IS AT THE MERCY OF CHRYSLER.I ASKED CHRYSLER TO GIVE A RENTAL OR TAKE A WINDOW OF ANOTHER CAR.I HAVE NOT HEARD ANYTHING.
Mfg Campaign: 11193307
Recall Date: Apr 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
Corrective Action:
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
Additional Notes:
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
Mfg Campaign: 11190867
Recall Date: Mar 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
Corrective Action:
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
Additional Notes:
DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
Mfg Campaign: 11190867
Recall Date: Mar 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.
Corrective Action:
VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.
Additional Notes:
VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.
Mfg Campaign: 11184496
Recall Date: Mar 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.
Corrective Action:
THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.
Additional Notes:
THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.
Mfg Campaign: 11182632
Recall Date: Feb 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB
Corrective Action:
COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB
Additional Notes:
COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB
Mfg Campaign: 11142473
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB
Corrective Action:
COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB
Additional Notes:
COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB
Mfg Campaign: 11142473
Recall Date: Oct 24, 2018
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury