Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE CAR STALLS WHILE DRIVING. THIS CONTINUES TO OCCUR AFTER THE NHTSA RECALL 18V-332 HAS BEEN COMPLETED. THE DEALER CANNOT REPRODUCE THE PROBLEM.
Corrective Action:
THE CAR STALLS WHILE DRIVING. THIS CONTINUES TO OCCUR AFTER THE NHTSA RECALL 18V-332 HAS BEEN COMPLETED. THE DEALER CANNOT REPRODUCE THE PROBLEM.
Additional Notes:
THE CAR STALLS WHILE DRIVING. THIS CONTINUES TO OCCUR AFTER THE NHTSA RECALL 18V-332 HAS BEEN COMPLETED. THE DEALER CANNOT REPRODUCE THE PROBLEM.
Mfg Campaign: 11179872
Recall Date: Feb 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING THE VAN TURNED OFF COMPLETELY & SHUT DOWN IN TRAFFIC. HAD TO PUT IT IN PARK AND RESTART THE VAN THEN THE VAN WAS STALLING AND DID NOT RUN NORMAL IT WAS PULLING LIKE IT WAS GOING TO DIE AGAIN. IN MOTION ON THE HIGHWAY WAS SCARED HAD MY 3 KIDS WITH ME. THIS IS NOT THE FIRST TIME THAT THE VAN FELT THAT IT WAS GOING TO DIE. WEEK BEFORE IT DIDN'T WANT TO GET SPEEDING WHILE TRYING TO ENTER THE FREE WAY. IT SLOWED DOWN THEN CAUGHT SPEED. *TR
Corrective Action:
WHEN DRIVING THE VAN TURNED OFF COMPLETELY & SHUT DOWN IN TRAFFIC. HAD TO PUT IT IN PARK AND RESTART THE VAN THEN THE VAN WAS STALLING AND DID NOT RUN NORMAL IT WAS PULLING LIKE IT WAS GOING TO DIE AGAIN. IN MOTION ON THE HIGHWAY WAS SCARED HAD MY 3 KIDS WITH ME. THIS IS NOT THE FIRST TIME THAT THE VAN FELT THAT IT WAS GOING TO DIE. WEEK BEFORE IT DIDN'T WANT TO GET SPEEDING WHILE TRYING TO ENTER THE FREE WAY. IT SLOWED DOWN THEN CAUGHT SPEED. *TR
Additional Notes:
WHEN DRIVING THE VAN TURNED OFF COMPLETELY & SHUT DOWN IN TRAFFIC. HAD TO PUT IT IN PARK AND RESTART THE VAN THEN THE VAN WAS STALLING AND DID NOT RUN NORMAL IT WAS PULLING LIKE IT WAS GOING TO DIE AGAIN. IN MOTION ON THE HIGHWAY WAS SCARED HAD MY 3 KIDS WITH ME. THIS IS NOT THE FIRST TIME THAT THE VAN FELT THAT IT WAS GOING TO DIE. WEEK BEFORE IT DIDN'T WANT TO GET SPEEDING WHILE TRYING TO ENTER THE FREE WAY. IT SLOWED DOWN THEN CAUGHT SPEED. *TR
Mfg Campaign: 11176472
Recall Date: Feb 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VAN WAS IN MOTION WHEN I WAS DRIVING AND IT JUST STOPPED ON TRAFFIC VERY SCARY EXPERIENCE WHEN ON THE FREEWAY AND VAN DIEDS AND CARS BEHIND ME. THIS IS NOT THE FIRST TIME THAT SOMETHING WENT WRONG WITH THE VAN I WAS DRIVING A DIFFERENT DAY ON FREEWAY AND THE VAN SLOWED DOWN ON ITS OWN AND FELT LIKE IT WAS GOING TO DIED BUT DIDN'T. BUT YESTERDAY IT DIED AND I HAD TO PUT IT ON PARK THEN TRIED TO TURN BACK ON.
Corrective Action:
THE VAN WAS IN MOTION WHEN I WAS DRIVING AND IT JUST STOPPED ON TRAFFIC VERY SCARY EXPERIENCE WHEN ON THE FREEWAY AND VAN DIEDS AND CARS BEHIND ME. THIS IS NOT THE FIRST TIME THAT SOMETHING WENT WRONG WITH THE VAN I WAS DRIVING A DIFFERENT DAY ON FREEWAY AND THE VAN SLOWED DOWN ON ITS OWN AND FELT LIKE IT WAS GOING TO DIED BUT DIDN'T. BUT YESTERDAY IT DIED AND I HAD TO PUT IT ON PARK THEN TRIED TO TURN BACK ON.
Additional Notes:
THE VAN WAS IN MOTION WHEN I WAS DRIVING AND IT JUST STOPPED ON TRAFFIC VERY SCARY EXPERIENCE WHEN ON THE FREEWAY AND VAN DIEDS AND CARS BEHIND ME. THIS IS NOT THE FIRST TIME THAT SOMETHING WENT WRONG WITH THE VAN I WAS DRIVING A DIFFERENT DAY ON FREEWAY AND THE VAN SLOWED DOWN ON ITS OWN AND FELT LIKE IT WAS GOING TO DIED BUT DIDN'T. BUT YESTERDAY IT DIED AND I HAD TO PUT IT ON PARK THEN TRIED TO TURN BACK ON.
Mfg Campaign: 11176475
Recall Date: Feb 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE TURNED OFF/STALLED WITHOUT WARNING WHILE IN DRIVE GOING ABOUT 35 MPH ON A HIGHWAY EXIT RAMP. CHIMES STARTED BONGING AND 'D' ON DASHBOARD STARTED BLINKING. I WAS ABLE TO BRAKE TO A STOP. MSG APPEARED TO PUT CAR IN PARK TO RESTART. CAR RESTARTED IMMEDIATELY. THIS PROBLEM SOUNDS SIMILAR TO 2018 RECALL U87 FOR ENGINE STALLING, BUT MY VIN IS NOT COVERED IN RECALL. ALSO, NOTE THE 2017 RECALL U01 FOR ENGINE STALLING. SOME CONSUMERS NOTED IN THEIR COMPLAINTS THAT THE "FIX" DID NOT WORK. THIS IS VERY TROUBLING!! OBVIOUSLY TWO CONSECUTIVE YEAR RECALLS FOR ENGINE STALLING DOES NOT INSPIRE CONFIDENCE THAT THE PROBLEM HAS BEEN ADEQUATELY ADDRESSED. I DO NOT FEEL SAFE IN THIS CAR. SEE CURRENT REPORTED COMPLAINTS (FOR SAME PROBLEM) ONLINE: HTTP://WWW.ARFC.ORG/COMPLAINTS/2018/CHRYSLER/PACIFICA/ENGINE/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/CHRYSLER/PACIFICA/2018/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP....*BF.. *TR
Corrective Action:
ENGINE TURNED OFF/STALLED WITHOUT WARNING WHILE IN DRIVE GOING ABOUT 35 MPH ON A HIGHWAY EXIT RAMP. CHIMES STARTED BONGING AND 'D' ON DASHBOARD STARTED BLINKING. I WAS ABLE TO BRAKE TO A STOP. MSG APPEARED TO PUT CAR IN PARK TO RESTART. CAR RESTARTED IMMEDIATELY. THIS PROBLEM SOUNDS SIMILAR TO 2018 RECALL U87 FOR ENGINE STALLING, BUT MY VIN IS NOT COVERED IN RECALL. ALSO, NOTE THE 2017 RECALL U01 FOR ENGINE STALLING. SOME CONSUMERS NOTED IN THEIR COMPLAINTS THAT THE "FIX" DID NOT WORK. THIS IS VERY TROUBLING!! OBVIOUSLY TWO CONSECUTIVE YEAR RECALLS FOR ENGINE STALLING DOES NOT INSPIRE CONFIDENCE THAT THE PROBLEM HAS BEEN ADEQUATELY ADDRESSED. I DO NOT FEEL SAFE IN THIS CAR. SEE CURRENT REPORTED COMPLAINTS (FOR SAME PROBLEM) ONLINE: HTTP://WWW.ARFC.ORG/COMPLAINTS/2018/CHRYSLER/PACIFICA/ENGINE/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/CHRYSLER/PACIFICA/2018/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP....*BF.. *TR
Additional Notes:
ENGINE TURNED OFF/STALLED WITHOUT WARNING WHILE IN DRIVE GOING ABOUT 35 MPH ON A HIGHWAY EXIT RAMP. CHIMES STARTED BONGING AND 'D' ON DASHBOARD STARTED BLINKING. I WAS ABLE TO BRAKE TO A STOP. MSG APPEARED TO PUT CAR IN PARK TO RESTART. CAR RESTARTED IMMEDIATELY. THIS PROBLEM SOUNDS SIMILAR TO 2018 RECALL U87 FOR ENGINE STALLING, BUT MY VIN IS NOT COVERED IN RECALL. ALSO, NOTE THE 2017 RECALL U01 FOR ENGINE STALLING. SOME CONSUMERS NOTED IN THEIR COMPLAINTS THAT THE "FIX" DID NOT WORK. THIS IS VERY TROUBLING!! OBVIOUSLY TWO CONSECUTIVE YEAR RECALLS FOR ENGINE STALLING DOES NOT INSPIRE CONFIDENCE THAT THE PROBLEM HAS BEEN ADEQUATELY ADDRESSED. I DO NOT FEEL SAFE IN THIS CAR. SEE CURRENT REPORTED COMPLAINTS (FOR SAME PROBLEM) ONLINE: HTTP://WWW.ARFC.ORG/COMPLAINTS/2018/CHRYSLER/PACIFICA/ENGINE/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/CHRYSLER/PACIFICA/2018/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP....*BF.. *TR
Mfg Campaign: 11176151
Recall Date: Feb 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE TURNED OFF/STALLED WITHOUT WARNING WHILE IN DRIVE GOING ABOUT 35 MPH ON A HIGHWAY EXIT RAMP. CHIMES STARTED BONGING AND 'D' ON DASHBOARD STARTED BLINKING. I WAS ABLE TO BRAKE TO A STOP. MSG APPEARED TO PUT CAR IN PARK TO RESTART. CAR RESTARTED IMMEDIATELY. THIS PROBLEM SOUNDS SIMILAR TO 2018 RECALL U87 FOR ENGINE STALLING, BUT MY VIN IS NOT COVERED IN RECALL. ALSO, NOTE THE 2017 RECALL U01 FOR ENGINE STALLING. SOME CONSUMERS NOTED IN THEIR COMPLAINTS THAT THE "FIX" DID NOT WORK. THIS IS VERY TROUBLING!! OBVIOUSLY TWO CONSECUTIVE YEAR RECALLS FOR ENGINE STALLING DOES NOT INSPIRE CONFIDENCE THAT THE PROBLEM HAS BEEN ADEQUATELY ADDRESSED. I DO NOT FEEL SAFE IN THIS CAR. SEE CURRENT REPORTED COMPLAINTS (FOR SAME PROBLEM) ONLINE: HTTP://WWW.ARFC.ORG/COMPLAINTS/2018/CHRYSLER/PACIFICA/ENGINE/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/CHRYSLER/PACIFICA/2018/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP....*BF.. *TR
Corrective Action:
ENGINE TURNED OFF/STALLED WITHOUT WARNING WHILE IN DRIVE GOING ABOUT 35 MPH ON A HIGHWAY EXIT RAMP. CHIMES STARTED BONGING AND 'D' ON DASHBOARD STARTED BLINKING. I WAS ABLE TO BRAKE TO A STOP. MSG APPEARED TO PUT CAR IN PARK TO RESTART. CAR RESTARTED IMMEDIATELY. THIS PROBLEM SOUNDS SIMILAR TO 2018 RECALL U87 FOR ENGINE STALLING, BUT MY VIN IS NOT COVERED IN RECALL. ALSO, NOTE THE 2017 RECALL U01 FOR ENGINE STALLING. SOME CONSUMERS NOTED IN THEIR COMPLAINTS THAT THE "FIX" DID NOT WORK. THIS IS VERY TROUBLING!! OBVIOUSLY TWO CONSECUTIVE YEAR RECALLS FOR ENGINE STALLING DOES NOT INSPIRE CONFIDENCE THAT THE PROBLEM HAS BEEN ADEQUATELY ADDRESSED. I DO NOT FEEL SAFE IN THIS CAR. SEE CURRENT REPORTED COMPLAINTS (FOR SAME PROBLEM) ONLINE: HTTP://WWW.ARFC.ORG/COMPLAINTS/2018/CHRYSLER/PACIFICA/ENGINE/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/CHRYSLER/PACIFICA/2018/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP....*BF.. *TR
Additional Notes:
ENGINE TURNED OFF/STALLED WITHOUT WARNING WHILE IN DRIVE GOING ABOUT 35 MPH ON A HIGHWAY EXIT RAMP. CHIMES STARTED BONGING AND 'D' ON DASHBOARD STARTED BLINKING. I WAS ABLE TO BRAKE TO A STOP. MSG APPEARED TO PUT CAR IN PARK TO RESTART. CAR RESTARTED IMMEDIATELY. THIS PROBLEM SOUNDS SIMILAR TO 2018 RECALL U87 FOR ENGINE STALLING, BUT MY VIN IS NOT COVERED IN RECALL. ALSO, NOTE THE 2017 RECALL U01 FOR ENGINE STALLING. SOME CONSUMERS NOTED IN THEIR COMPLAINTS THAT THE "FIX" DID NOT WORK. THIS IS VERY TROUBLING!! OBVIOUSLY TWO CONSECUTIVE YEAR RECALLS FOR ENGINE STALLING DOES NOT INSPIRE CONFIDENCE THAT THE PROBLEM HAS BEEN ADEQUATELY ADDRESSED. I DO NOT FEEL SAFE IN THIS CAR. SEE CURRENT REPORTED COMPLAINTS (FOR SAME PROBLEM) ONLINE: HTTP://WWW.ARFC.ORG/COMPLAINTS/2018/CHRYSLER/PACIFICA/ENGINE/PROBLEM.ASPX HTTP://WWW.CARPROBLEMZOO.COM/CHRYSLER/PACIFICA/2018/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP....*BF.. *TR
Mfg Campaign: 11176151
Recall Date: Feb 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TWICE IN THE LAST WEEK WHEN SLOWING DOWN FOR A STOP LIGHT, THE VEHICLE FLASHES A WARNING SIGN "STABILITY CONTROL?" AND THEN SHUTS OFF COMPLETELY. THEN A DISPLAY SAYS "SHIFT INTO PARK AND RESTART VEHICLE". THIS IS A SERIOUS SAFETY ISSUE. IF THIS HAPPENS AT A HIGHER SPEED YOU HAVE NO CONTROL OF THE VEHICLE. I KNOW THERE WAS A RECALL ON 2017 MODELS BUT OBVIOUSLY 2018 MODELS HAVE THE SAME PROBLEM.
Corrective Action:
TWICE IN THE LAST WEEK WHEN SLOWING DOWN FOR A STOP LIGHT, THE VEHICLE FLASHES A WARNING SIGN "STABILITY CONTROL?" AND THEN SHUTS OFF COMPLETELY. THEN A DISPLAY SAYS "SHIFT INTO PARK AND RESTART VEHICLE". THIS IS A SERIOUS SAFETY ISSUE. IF THIS HAPPENS AT A HIGHER SPEED YOU HAVE NO CONTROL OF THE VEHICLE. I KNOW THERE WAS A RECALL ON 2017 MODELS BUT OBVIOUSLY 2018 MODELS HAVE THE SAME PROBLEM.
Additional Notes:
TWICE IN THE LAST WEEK WHEN SLOWING DOWN FOR A STOP LIGHT, THE VEHICLE FLASHES A WARNING SIGN "STABILITY CONTROL?" AND THEN SHUTS OFF COMPLETELY. THEN A DISPLAY SAYS "SHIFT INTO PARK AND RESTART VEHICLE". THIS IS A SERIOUS SAFETY ISSUE. IF THIS HAPPENS AT A HIGHER SPEED YOU HAVE NO CONTROL OF THE VEHICLE. I KNOW THERE WAS A RECALL ON 2017 MODELS BUT OBVIOUSLY 2018 MODELS HAVE THE SAME PROBLEM.
Mfg Campaign: 11176155
Recall Date: Feb 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STOP AND START SYSTEM FAILS WITH AN ERROR SAYING THAT THE FEATURE IS UNAVAILABLE BECAUSE THE BATTERY IS BEING CHARGED. THE BATTERY IS NOT FULLY CHARGED EVER.
Corrective Action:
STOP AND START SYSTEM FAILS WITH AN ERROR SAYING THAT THE FEATURE IS UNAVAILABLE BECAUSE THE BATTERY IS BEING CHARGED. THE BATTERY IS NOT FULLY CHARGED EVER.
Additional Notes:
STOP AND START SYSTEM FAILS WITH AN ERROR SAYING THAT THE FEATURE IS UNAVAILABLE BECAUSE THE BATTERY IS BEING CHARGED. THE BATTERY IS NOT FULLY CHARGED EVER.
Mfg Campaign: 11176206
Recall Date: Feb 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TWO OCCURRENCES OF COMPLETE LOSS OF POWER STEERING ASSIST DURING ONE DAY. FIRST OCCURRENCE WAS WHILE DRIVING AT APPROXIMATELY 25MPH IN A RESIDENTIAL AREA. VEHICLE WAS DRIVEN INTO PARKING LOT AND PARKED. THE NEXT OCCURRENCE WAS DURING THE NEXT DRIVE CYCLE AND OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS STARTED AND PLACED INTO REVERSE. POWER STEERING RETURNED WHEN THE VEHICLE WAS THEN PLACED IN DRIVE. ON BOTH OCCASIONS. WARNING WAS DISPLAYED ON DRIVER INFORMATION CENTER BUT CLEARED WHEN STEERING ASSIST RETURNED. NO MIL OR STORED MESSAGES ACCESSIBLE BY VEHICLE OWNER. APPROXIMATELY 1,800 MILES ON VEHICLE.
Corrective Action:
TWO OCCURRENCES OF COMPLETE LOSS OF POWER STEERING ASSIST DURING ONE DAY. FIRST OCCURRENCE WAS WHILE DRIVING AT APPROXIMATELY 25MPH IN A RESIDENTIAL AREA. VEHICLE WAS DRIVEN INTO PARKING LOT AND PARKED. THE NEXT OCCURRENCE WAS DURING THE NEXT DRIVE CYCLE AND OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS STARTED AND PLACED INTO REVERSE. POWER STEERING RETURNED WHEN THE VEHICLE WAS THEN PLACED IN DRIVE. ON BOTH OCCASIONS. WARNING WAS DISPLAYED ON DRIVER INFORMATION CENTER BUT CLEARED WHEN STEERING ASSIST RETURNED. NO MIL OR STORED MESSAGES ACCESSIBLE BY VEHICLE OWNER. APPROXIMATELY 1,800 MILES ON VEHICLE.
Additional Notes:
TWO OCCURRENCES OF COMPLETE LOSS OF POWER STEERING ASSIST DURING ONE DAY. FIRST OCCURRENCE WAS WHILE DRIVING AT APPROXIMATELY 25MPH IN A RESIDENTIAL AREA. VEHICLE WAS DRIVEN INTO PARKING LOT AND PARKED. THE NEXT OCCURRENCE WAS DURING THE NEXT DRIVE CYCLE AND OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS STARTED AND PLACED INTO REVERSE. POWER STEERING RETURNED WHEN THE VEHICLE WAS THEN PLACED IN DRIVE. ON BOTH OCCASIONS. WARNING WAS DISPLAYED ON DRIVER INFORMATION CENTER BUT CLEARED WHEN STEERING ASSIST RETURNED. NO MIL OR STORED MESSAGES ACCESSIBLE BY VEHICLE OWNER. APPROXIMATELY 1,800 MILES ON VEHICLE.
Mfg Campaign: 11175229
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SITTING AT STOP LIGHT WAITING FOR IT TO CHANGE WHEN ENGINE JUST TURNED OFF. DIDN'T KNOW WHAT HAD JUST HAPPENED OR WHAT TO DO, AFRAID I WOULD GET REAR-ENDED. LIGHT TURNED GREEN AND I HAD NO POWER. I PUT VAN IN PARK, PUSHED THE IGNITION START BUTTON, VAN STARTED AND I WAS ABLE TO PROCEED IN TRAFFIC. DIDN'T KNOW IF PROBLEM WAS RELATED TO THE FEATURE WHERE ENGINE TURNS OFF WHEN STOPPED IN TRAFFIC, THEN TURNS BACK ON WHEN YOU PRESS THE GAS. I PUSHED THE BUTTON SO ENGINE WOULDN'T TURN OFF UNTIL I GOT HOME SAFELY. NEAR ZERO OUTSIDE TEMPS AND I THOUGHT VEHICLE HAD DIED. LUCKILY, DRIVER BEHIND ME WAS PAYING ATTENTION AND DIDN'T JUMP THE GUN WHEN THE LIGHT TURNED GREEN OR I DEFINITELY WOULD HAVE BEEN REAR-ENDED. APPARENTLY THIS IS A PROBLEM THAT OTHER PACIFICA DRIVERS HAVE EXPERIENCED. IT NEEDS TO BE FIXED BEFORE SOMEONE IS HURT. MAKES ME VERY UNEASY TO DRIVE IT NOT KNOWING WHEN IT MIGHT HAPPEN AGAIN. WILL TAKE TO DEALER AS SOON AS POSSIBLE.
Corrective Action:
SITTING AT STOP LIGHT WAITING FOR IT TO CHANGE WHEN ENGINE JUST TURNED OFF. DIDN'T KNOW WHAT HAD JUST HAPPENED OR WHAT TO DO, AFRAID I WOULD GET REAR-ENDED. LIGHT TURNED GREEN AND I HAD NO POWER. I PUT VAN IN PARK, PUSHED THE IGNITION START BUTTON, VAN STARTED AND I WAS ABLE TO PROCEED IN TRAFFIC. DIDN'T KNOW IF PROBLEM WAS RELATED TO THE FEATURE WHERE ENGINE TURNS OFF WHEN STOPPED IN TRAFFIC, THEN TURNS BACK ON WHEN YOU PRESS THE GAS. I PUSHED THE BUTTON SO ENGINE WOULDN'T TURN OFF UNTIL I GOT HOME SAFELY. NEAR ZERO OUTSIDE TEMPS AND I THOUGHT VEHICLE HAD DIED. LUCKILY, DRIVER BEHIND ME WAS PAYING ATTENTION AND DIDN'T JUMP THE GUN WHEN THE LIGHT TURNED GREEN OR I DEFINITELY WOULD HAVE BEEN REAR-ENDED. APPARENTLY THIS IS A PROBLEM THAT OTHER PACIFICA DRIVERS HAVE EXPERIENCED. IT NEEDS TO BE FIXED BEFORE SOMEONE IS HURT. MAKES ME VERY UNEASY TO DRIVE IT NOT KNOWING WHEN IT MIGHT HAPPEN AGAIN. WILL TAKE TO DEALER AS SOON AS POSSIBLE.
Additional Notes:
SITTING AT STOP LIGHT WAITING FOR IT TO CHANGE WHEN ENGINE JUST TURNED OFF. DIDN'T KNOW WHAT HAD JUST HAPPENED OR WHAT TO DO, AFRAID I WOULD GET REAR-ENDED. LIGHT TURNED GREEN AND I HAD NO POWER. I PUT VAN IN PARK, PUSHED THE IGNITION START BUTTON, VAN STARTED AND I WAS ABLE TO PROCEED IN TRAFFIC. DIDN'T KNOW IF PROBLEM WAS RELATED TO THE FEATURE WHERE ENGINE TURNS OFF WHEN STOPPED IN TRAFFIC, THEN TURNS BACK ON WHEN YOU PRESS THE GAS. I PUSHED THE BUTTON SO ENGINE WOULDN'T TURN OFF UNTIL I GOT HOME SAFELY. NEAR ZERO OUTSIDE TEMPS AND I THOUGHT VEHICLE HAD DIED. LUCKILY, DRIVER BEHIND ME WAS PAYING ATTENTION AND DIDN'T JUMP THE GUN WHEN THE LIGHT TURNED GREEN OR I DEFINITELY WOULD HAVE BEEN REAR-ENDED. APPARENTLY THIS IS A PROBLEM THAT OTHER PACIFICA DRIVERS HAVE EXPERIENCED. IT NEEDS TO BE FIXED BEFORE SOMEONE IS HURT. MAKES ME VERY UNEASY TO DRIVE IT NOT KNOWING WHEN IT MIGHT HAPPEN AGAIN. WILL TAKE TO DEALER AS SOON AS POSSIBLE.
Mfg Campaign: 11175766
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SITTING AT STOP LIGHT WAITING FOR IT TO CHANGE WHEN ENGINE JUST TURNED OFF. DIDN'T KNOW WHAT HAD JUST HAPPENED OR WHAT TO DO, AFRAID I WOULD GET REAR-ENDED. LIGHT TURNED GREEN AND I HAD NO POWER. I PUT VAN IN PARK, PUSHED THE IGNITION START BUTTON, VAN STARTED AND I WAS ABLE TO PROCEED IN TRAFFIC. DIDN'T KNOW IF PROBLEM WAS RELATED TO THE FEATURE WHERE ENGINE TURNS OFF WHEN STOPPED IN TRAFFIC, THEN TURNS BACK ON WHEN YOU PRESS THE GAS. I PUSHED THE BUTTON SO ENGINE WOULDN'T TURN OFF UNTIL I GOT HOME SAFELY. NEAR ZERO OUTSIDE TEMPS AND I THOUGHT VEHICLE HAD DIED. LUCKILY, DRIVER BEHIND ME WAS PAYING ATTENTION AND DIDN'T JUMP THE GUN WHEN THE LIGHT TURNED GREEN OR I DEFINITELY WOULD HAVE BEEN REAR-ENDED. APPARENTLY THIS IS A PROBLEM THAT OTHER PACIFICA DRIVERS HAVE EXPERIENCED. IT NEEDS TO BE FIXED BEFORE SOMEONE IS HURT. MAKES ME VERY UNEASY TO DRIVE IT NOT KNOWING WHEN IT MIGHT HAPPEN AGAIN. WILL TAKE TO DEALER AS SOON AS POSSIBLE.
Corrective Action:
SITTING AT STOP LIGHT WAITING FOR IT TO CHANGE WHEN ENGINE JUST TURNED OFF. DIDN'T KNOW WHAT HAD JUST HAPPENED OR WHAT TO DO, AFRAID I WOULD GET REAR-ENDED. LIGHT TURNED GREEN AND I HAD NO POWER. I PUT VAN IN PARK, PUSHED THE IGNITION START BUTTON, VAN STARTED AND I WAS ABLE TO PROCEED IN TRAFFIC. DIDN'T KNOW IF PROBLEM WAS RELATED TO THE FEATURE WHERE ENGINE TURNS OFF WHEN STOPPED IN TRAFFIC, THEN TURNS BACK ON WHEN YOU PRESS THE GAS. I PUSHED THE BUTTON SO ENGINE WOULDN'T TURN OFF UNTIL I GOT HOME SAFELY. NEAR ZERO OUTSIDE TEMPS AND I THOUGHT VEHICLE HAD DIED. LUCKILY, DRIVER BEHIND ME WAS PAYING ATTENTION AND DIDN'T JUMP THE GUN WHEN THE LIGHT TURNED GREEN OR I DEFINITELY WOULD HAVE BEEN REAR-ENDED. APPARENTLY THIS IS A PROBLEM THAT OTHER PACIFICA DRIVERS HAVE EXPERIENCED. IT NEEDS TO BE FIXED BEFORE SOMEONE IS HURT. MAKES ME VERY UNEASY TO DRIVE IT NOT KNOWING WHEN IT MIGHT HAPPEN AGAIN. WILL TAKE TO DEALER AS SOON AS POSSIBLE.
Additional Notes:
SITTING AT STOP LIGHT WAITING FOR IT TO CHANGE WHEN ENGINE JUST TURNED OFF. DIDN'T KNOW WHAT HAD JUST HAPPENED OR WHAT TO DO, AFRAID I WOULD GET REAR-ENDED. LIGHT TURNED GREEN AND I HAD NO POWER. I PUT VAN IN PARK, PUSHED THE IGNITION START BUTTON, VAN STARTED AND I WAS ABLE TO PROCEED IN TRAFFIC. DIDN'T KNOW IF PROBLEM WAS RELATED TO THE FEATURE WHERE ENGINE TURNS OFF WHEN STOPPED IN TRAFFIC, THEN TURNS BACK ON WHEN YOU PRESS THE GAS. I PUSHED THE BUTTON SO ENGINE WOULDN'T TURN OFF UNTIL I GOT HOME SAFELY. NEAR ZERO OUTSIDE TEMPS AND I THOUGHT VEHICLE HAD DIED. LUCKILY, DRIVER BEHIND ME WAS PAYING ATTENTION AND DIDN'T JUMP THE GUN WHEN THE LIGHT TURNED GREEN OR I DEFINITELY WOULD HAVE BEEN REAR-ENDED. APPARENTLY THIS IS A PROBLEM THAT OTHER PACIFICA DRIVERS HAVE EXPERIENCED. IT NEEDS TO BE FIXED BEFORE SOMEONE IS HURT. MAKES ME VERY UNEASY TO DRIVE IT NOT KNOWING WHEN IT MIGHT HAPPEN AGAIN. WILL TAKE TO DEALER AS SOON AS POSSIBLE.
Mfg Campaign: 11175766
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I COME TO A STOP THE ENGINE CUTS OUT AND I GET A WARNING MESSAGE THAT SAYS FWC UNAVAILABLE. RESTART ENGINE. I AM WORRIED THAT AT SOME POINT THIS MAY HAPPEN WHILE MY VEHICLE IS IN MOTION. THIS HAPPEN INTERMITTENTLY. IT HAS HAPPENED 4 TIME IN THE LAST 3 WEEKS
Corrective Action:
WHEN I COME TO A STOP THE ENGINE CUTS OUT AND I GET A WARNING MESSAGE THAT SAYS FWC UNAVAILABLE. RESTART ENGINE. I AM WORRIED THAT AT SOME POINT THIS MAY HAPPEN WHILE MY VEHICLE IS IN MOTION. THIS HAPPEN INTERMITTENTLY. IT HAS HAPPENED 4 TIME IN THE LAST 3 WEEKS
Additional Notes:
WHEN I COME TO A STOP THE ENGINE CUTS OUT AND I GET A WARNING MESSAGE THAT SAYS FWC UNAVAILABLE. RESTART ENGINE. I AM WORRIED THAT AT SOME POINT THIS MAY HAPPEN WHILE MY VEHICLE IS IN MOTION. THIS HAPPEN INTERMITTENTLY. IT HAS HAPPENED 4 TIME IN THE LAST 3 WEEKS
Mfg Campaign: 11175790
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 CHRYSLER PACIFICA PURCHASED NEW. WHEN THE STOP/START FUNCTION IS ACTIVATED, THE ENGINE WILL COMPLETELY SHUT OFF WHILE IDLING AT STOPLIGHTS OR STOP SIGNS, AND PACIFICA HAS TO BE SHIFTED INTO PARK AND RESTARTED. (THIS HAPPENS INTERMITTENTLY AND OCCURS GOING STRAIGHT ON THE ROADWAY AND TURNING LEFT OR RIGHT.) CHIMES SOUND AND DASHBOARD DISPLAY FLASHES A MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. STARTED OCCURRING AROUND 11K MILES AND HAS HAPPENED 8 TIMES TO DATE. SEVERAL VISITS TO THE CHRYSLER DEALERSHIP INCLUDE: FIRST VISIT WAS A SOFTWARE UPDATE AND THAT DIDN'T FIX THE ISSUE. SECOND VISIT WAS TO REPLACE BOTH BATTERIES AS BOTH REPORTEDLY FAILED THEIR TESTS, AND THAT DIDN'T FIX IT. OPENED A CHRYSLER CARE CASE AFTER 7TH ENGINE STALLING INCIDENT. THIRD VISIT WAS TO ADD A DATA RECORDER. CAPTURED DATA ON 8TH STALLING INCIDENT. CHRYSLER IS UNWILLING TO REPORT WHAT INFO WAS LEARNED FROM THE DATA RECORDER AND WHETHER ROOT ISSUE HAS BEEN IDENTIFIED. FOURTH VISIT TO CHRYSLER DEALERSHIP AFTER DATA RECORDING CAPTURE INCLUDED REPLACING THE CRANKSHAFT POSITION SENSOR, AND CHRYSLER BELIEVES THAT WILL FIX THE ISSUE. CUSTOMER NOW HAS VEHICLE FOR DRIVING (AND FURTHER ROAD TESTING).
Corrective Action:
2018 CHRYSLER PACIFICA PURCHASED NEW. WHEN THE STOP/START FUNCTION IS ACTIVATED, THE ENGINE WILL COMPLETELY SHUT OFF WHILE IDLING AT STOPLIGHTS OR STOP SIGNS, AND PACIFICA HAS TO BE SHIFTED INTO PARK AND RESTARTED. (THIS HAPPENS INTERMITTENTLY AND OCCURS GOING STRAIGHT ON THE ROADWAY AND TURNING LEFT OR RIGHT.) CHIMES SOUND AND DASHBOARD DISPLAY FLASHES A MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. STARTED OCCURRING AROUND 11K MILES AND HAS HAPPENED 8 TIMES TO DATE. SEVERAL VISITS TO THE CHRYSLER DEALERSHIP INCLUDE: FIRST VISIT WAS A SOFTWARE UPDATE AND THAT DIDN'T FIX THE ISSUE. SECOND VISIT WAS TO REPLACE BOTH BATTERIES AS BOTH REPORTEDLY FAILED THEIR TESTS, AND THAT DIDN'T FIX IT. OPENED A CHRYSLER CARE CASE AFTER 7TH ENGINE STALLING INCIDENT. THIRD VISIT WAS TO ADD A DATA RECORDER. CAPTURED DATA ON 8TH STALLING INCIDENT. CHRYSLER IS UNWILLING TO REPORT WHAT INFO WAS LEARNED FROM THE DATA RECORDER AND WHETHER ROOT ISSUE HAS BEEN IDENTIFIED. FOURTH VISIT TO CHRYSLER DEALERSHIP AFTER DATA RECORDING CAPTURE INCLUDED REPLACING THE CRANKSHAFT POSITION SENSOR, AND CHRYSLER BELIEVES THAT WILL FIX THE ISSUE. CUSTOMER NOW HAS VEHICLE FOR DRIVING (AND FURTHER ROAD TESTING).
Additional Notes:
2018 CHRYSLER PACIFICA PURCHASED NEW. WHEN THE STOP/START FUNCTION IS ACTIVATED, THE ENGINE WILL COMPLETELY SHUT OFF WHILE IDLING AT STOPLIGHTS OR STOP SIGNS, AND PACIFICA HAS TO BE SHIFTED INTO PARK AND RESTARTED. (THIS HAPPENS INTERMITTENTLY AND OCCURS GOING STRAIGHT ON THE ROADWAY AND TURNING LEFT OR RIGHT.) CHIMES SOUND AND DASHBOARD DISPLAY FLASHES A MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. STARTED OCCURRING AROUND 11K MILES AND HAS HAPPENED 8 TIMES TO DATE. SEVERAL VISITS TO THE CHRYSLER DEALERSHIP INCLUDE: FIRST VISIT WAS A SOFTWARE UPDATE AND THAT DIDN'T FIX THE ISSUE. SECOND VISIT WAS TO REPLACE BOTH BATTERIES AS BOTH REPORTEDLY FAILED THEIR TESTS, AND THAT DIDN'T FIX IT. OPENED A CHRYSLER CARE CASE AFTER 7TH ENGINE STALLING INCIDENT. THIRD VISIT WAS TO ADD A DATA RECORDER. CAPTURED DATA ON 8TH STALLING INCIDENT. CHRYSLER IS UNWILLING TO REPORT WHAT INFO WAS LEARNED FROM THE DATA RECORDER AND WHETHER ROOT ISSUE HAS BEEN IDENTIFIED. FOURTH VISIT TO CHRYSLER DEALERSHIP AFTER DATA RECORDING CAPTURE INCLUDED REPLACING THE CRANKSHAFT POSITION SENSOR, AND CHRYSLER BELIEVES THAT WILL FIX THE ISSUE. CUSTOMER NOW HAS VEHICLE FOR DRIVING (AND FURTHER ROAD TESTING).
Mfg Campaign: 11174397
Recall Date: Feb 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLED DURING THE STOP/START FUNCTION WHILE IDLING AT STOPLIGHTS, AND VEHICLE HAS TO BE RESTARTED. DASHBOARD SHOWS A QUICK MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. VEHICLE HAS 5,300 MILES. THIS OCCURRED ON THE CHRYSLER DEALERSHIP *LOANER VEHICLE* (A 2018 CHRYSLER PACIFICA) WHILE DEALERSHIP IS TRYING TO TROUBLESHOOT SAME PROBLEM ON OWNER'S 2018 CHRYSLER PACIFICA. RETURNED LOANER VEHICLE TO DEALER FOR A DIFFERENT CAR.
Corrective Action:
ENGINE STALLED DURING THE STOP/START FUNCTION WHILE IDLING AT STOPLIGHTS, AND VEHICLE HAS TO BE RESTARTED. DASHBOARD SHOWS A QUICK MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. VEHICLE HAS 5,300 MILES. THIS OCCURRED ON THE CHRYSLER DEALERSHIP *LOANER VEHICLE* (A 2018 CHRYSLER PACIFICA) WHILE DEALERSHIP IS TRYING TO TROUBLESHOOT SAME PROBLEM ON OWNER'S 2018 CHRYSLER PACIFICA. RETURNED LOANER VEHICLE TO DEALER FOR A DIFFERENT CAR.
Additional Notes:
ENGINE STALLED DURING THE STOP/START FUNCTION WHILE IDLING AT STOPLIGHTS, AND VEHICLE HAS TO BE RESTARTED. DASHBOARD SHOWS A QUICK MESSAGE ABOUT ELECTRONIC STABILITY CONTROL, ENGINE COMPLETELY STALLS OUT, AND THEN SHOWS A MESSAGE TO PUT VEHICLE IN PARK AND TO RESTART THE VEHICLE. VEHICLE HAS 5,300 MILES. THIS OCCURRED ON THE CHRYSLER DEALERSHIP *LOANER VEHICLE* (A 2018 CHRYSLER PACIFICA) WHILE DEALERSHIP IS TRYING TO TROUBLESHOOT SAME PROBLEM ON OWNER'S 2018 CHRYSLER PACIFICA. RETURNED LOANER VEHICLE TO DEALER FOR A DIFFERENT CAR.
Mfg Campaign: 11174400
Recall Date: Feb 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Corrective Action:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Additional Notes:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Mfg Campaign: 11173884
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Corrective Action:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Additional Notes:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Mfg Campaign: 11173884
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Corrective Action:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Additional Notes:
THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T RESPOND TO THE GAS PEDAL. I HAD TO PUT THE CAR INTO PARK AND RESTART MY CAR. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN AFTER HAVING IT BACK FOR THREE DAYS, AND THEY SAID THERE WAS AN 'UPDATE' FOR IT. HOWEVER WHEN I PICKED UP MY CAR THEY DIDN'T GIVE ME ANY PAPERWORK TO SIGN.
Mfg Campaign: 11173884
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AS I WAS DRIVING ON A THREE LANE INTERSTATE WITH ALL THREE OF MY CHILDREN IN THE AUTOMOBILE THE POWER STEERING INDICATOR LIGHT CAME ON AND I COULD NOT STEER MY CAR. I PUT ON MY FLASHERS AND STARTED BEEPING MY HORN TO ALERT OTHER DRIVERS. THANKFULLY, I WAS ABLE TO FIND A CLEAR PATH OVER TO THE SHOULDER. AFTER I WAS STOPPED FOR ABOUT 30 SECONDS THE INDICATOR LIGHT WENT OFF AND THE STEERING CAME BACK.
Corrective Action:
AS I WAS DRIVING ON A THREE LANE INTERSTATE WITH ALL THREE OF MY CHILDREN IN THE AUTOMOBILE THE POWER STEERING INDICATOR LIGHT CAME ON AND I COULD NOT STEER MY CAR. I PUT ON MY FLASHERS AND STARTED BEEPING MY HORN TO ALERT OTHER DRIVERS. THANKFULLY, I WAS ABLE TO FIND A CLEAR PATH OVER TO THE SHOULDER. AFTER I WAS STOPPED FOR ABOUT 30 SECONDS THE INDICATOR LIGHT WENT OFF AND THE STEERING CAME BACK.
Additional Notes:
AS I WAS DRIVING ON A THREE LANE INTERSTATE WITH ALL THREE OF MY CHILDREN IN THE AUTOMOBILE THE POWER STEERING INDICATOR LIGHT CAME ON AND I COULD NOT STEER MY CAR. I PUT ON MY FLASHERS AND STARTED BEEPING MY HORN TO ALERT OTHER DRIVERS. THANKFULLY, I WAS ABLE TO FIND A CLEAR PATH OVER TO THE SHOULDER. AFTER I WAS STOPPED FOR ABOUT 30 SECONDS THE INDICATOR LIGHT WENT OFF AND THE STEERING CAME BACK.
Mfg Campaign: 11173941
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE SEVERAL STOPS AT DIFFERENT STORES ON OUR LAST STOP THE VAN WOULD NOT RECOGNIZE THE KEYS. WE COULDN'T LOCK OR UNLOCK THE VAN. I HAD TO PULL OUT THE EMERGENCY KEY TO GET INTO THE VAN. ONCE INSIDE THE VAN DIDN'T RECOGNIZE THE KEYS. I ENDED UP HAVING TO GOOGLE THE ISSUE FOR A WORK AROUND TO GET HOME. THE ENTIRE RIDE THERE WAS A DISPLAY STATING THAT THE KEY WAS NOT IN THE VEHICLE. WE MADE ON MORE STOP AND AN LEFT THE VAN RUNNING. TEN MINUTES LATER IT RECOGNIZED THE KEY AND A UCONNECT STARTING WORKING AGAIN. THE VAN IS A 2018 AND LESS THAN A YEAR OLD. THIS IS UNACCEPTABLE FOR A NEW VEHICLE.
Corrective Action:
ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE SEVERAL STOPS AT DIFFERENT STORES ON OUR LAST STOP THE VAN WOULD NOT RECOGNIZE THE KEYS. WE COULDN'T LOCK OR UNLOCK THE VAN. I HAD TO PULL OUT THE EMERGENCY KEY TO GET INTO THE VAN. ONCE INSIDE THE VAN DIDN'T RECOGNIZE THE KEYS. I ENDED UP HAVING TO GOOGLE THE ISSUE FOR A WORK AROUND TO GET HOME. THE ENTIRE RIDE THERE WAS A DISPLAY STATING THAT THE KEY WAS NOT IN THE VEHICLE. WE MADE ON MORE STOP AND AN LEFT THE VAN RUNNING. TEN MINUTES LATER IT RECOGNIZED THE KEY AND A UCONNECT STARTING WORKING AGAIN. THE VAN IS A 2018 AND LESS THAN A YEAR OLD. THIS IS UNACCEPTABLE FOR A NEW VEHICLE.
Additional Notes:
ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE SEVERAL STOPS AT DIFFERENT STORES ON OUR LAST STOP THE VAN WOULD NOT RECOGNIZE THE KEYS. WE COULDN'T LOCK OR UNLOCK THE VAN. I HAD TO PULL OUT THE EMERGENCY KEY TO GET INTO THE VAN. ONCE INSIDE THE VAN DIDN'T RECOGNIZE THE KEYS. I ENDED UP HAVING TO GOOGLE THE ISSUE FOR A WORK AROUND TO GET HOME. THE ENTIRE RIDE THERE WAS A DISPLAY STATING THAT THE KEY WAS NOT IN THE VEHICLE. WE MADE ON MORE STOP AND AN LEFT THE VAN RUNNING. TEN MINUTES LATER IT RECOGNIZED THE KEY AND A UCONNECT STARTING WORKING AGAIN. THE VAN IS A 2018 AND LESS THAN A YEAR OLD. THIS IS UNACCEPTABLE FOR A NEW VEHICLE.
Mfg Campaign: 11173643
Recall Date: Feb 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE SEVERAL STOPS AT DIFFERENT STORES ON OUR LAST STOP THE VAN WOULD NOT RECOGNIZE THE KEYS. WE COULDN'T LOCK OR UNLOCK THE VAN. I HAD TO PULL OUT THE EMERGENCY KEY TO GET INTO THE VAN. ONCE INSIDE THE VAN DIDN'T RECOGNIZE THE KEYS. I ENDED UP HAVING TO GOOGLE THE ISSUE FOR A WORK AROUND TO GET HOME. THE ENTIRE RIDE THERE WAS A DISPLAY STATING THAT THE KEY WAS NOT IN THE VEHICLE. WE MADE ON MORE STOP AND AN LEFT THE VAN RUNNING. TEN MINUTES LATER IT RECOGNIZED THE KEY AND A UCONNECT STARTING WORKING AGAIN. THE VAN IS A 2018 AND LESS THAN A YEAR OLD. THIS IS UNACCEPTABLE FOR A NEW VEHICLE.
Corrective Action:
ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE SEVERAL STOPS AT DIFFERENT STORES ON OUR LAST STOP THE VAN WOULD NOT RECOGNIZE THE KEYS. WE COULDN'T LOCK OR UNLOCK THE VAN. I HAD TO PULL OUT THE EMERGENCY KEY TO GET INTO THE VAN. ONCE INSIDE THE VAN DIDN'T RECOGNIZE THE KEYS. I ENDED UP HAVING TO GOOGLE THE ISSUE FOR A WORK AROUND TO GET HOME. THE ENTIRE RIDE THERE WAS A DISPLAY STATING THAT THE KEY WAS NOT IN THE VEHICLE. WE MADE ON MORE STOP AND AN LEFT THE VAN RUNNING. TEN MINUTES LATER IT RECOGNIZED THE KEY AND A UCONNECT STARTING WORKING AGAIN. THE VAN IS A 2018 AND LESS THAN A YEAR OLD. THIS IS UNACCEPTABLE FOR A NEW VEHICLE.
Additional Notes:
ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE SEVERAL STOPS AT DIFFERENT STORES ON OUR LAST STOP THE VAN WOULD NOT RECOGNIZE THE KEYS. WE COULDN'T LOCK OR UNLOCK THE VAN. I HAD TO PULL OUT THE EMERGENCY KEY TO GET INTO THE VAN. ONCE INSIDE THE VAN DIDN'T RECOGNIZE THE KEYS. I ENDED UP HAVING TO GOOGLE THE ISSUE FOR A WORK AROUND TO GET HOME. THE ENTIRE RIDE THERE WAS A DISPLAY STATING THAT THE KEY WAS NOT IN THE VEHICLE. WE MADE ON MORE STOP AND AN LEFT THE VAN RUNNING. TEN MINUTES LATER IT RECOGNIZED THE KEY AND A UCONNECT STARTING WORKING AGAIN. THE VAN IS A 2018 AND LESS THAN A YEAR OLD. THIS IS UNACCEPTABLE FOR A NEW VEHICLE.
Mfg Campaign: 11173643
Recall Date: Feb 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON SEVERAL RECENT OCCASIONS, OUR 2018 PACIFICA (WITH ~3K MILES ON IT) HAS STALLED ON US AT AN INTERSECTION AFTER AN ERROR IN REGARDS TO STABILITY CONTROL. THIS HAS HAPPENED TO BOTH ME AND MY WIFE WHILE DRIVING, AND HAS NEARLY CAUSED ACCIDENTS ON MULTIPLE OCCASIONS. THE VEHICLE MESSAGE HAS INSTRUCTED US TO PUT THE VEHICLE IN PARK AND RESTART, AND THIS HAS HAPPENED TO US WHILE IN THE TURNING LANE FACING ONCOMING TRAFFIC. THE ISSUE HAS HAPPENED TO ME AS WE WERE SLOWING DOWN JUST PRIOR TO TURNING. WE HAVE YOUNG CHILDREN, AND THIS IS A SERIOUS SAFETY CONCERN FOR US.
Corrective Action:
ON SEVERAL RECENT OCCASIONS, OUR 2018 PACIFICA (WITH ~3K MILES ON IT) HAS STALLED ON US AT AN INTERSECTION AFTER AN ERROR IN REGARDS TO STABILITY CONTROL. THIS HAS HAPPENED TO BOTH ME AND MY WIFE WHILE DRIVING, AND HAS NEARLY CAUSED ACCIDENTS ON MULTIPLE OCCASIONS. THE VEHICLE MESSAGE HAS INSTRUCTED US TO PUT THE VEHICLE IN PARK AND RESTART, AND THIS HAS HAPPENED TO US WHILE IN THE TURNING LANE FACING ONCOMING TRAFFIC. THE ISSUE HAS HAPPENED TO ME AS WE WERE SLOWING DOWN JUST PRIOR TO TURNING. WE HAVE YOUNG CHILDREN, AND THIS IS A SERIOUS SAFETY CONCERN FOR US.
Additional Notes:
ON SEVERAL RECENT OCCASIONS, OUR 2018 PACIFICA (WITH ~3K MILES ON IT) HAS STALLED ON US AT AN INTERSECTION AFTER AN ERROR IN REGARDS TO STABILITY CONTROL. THIS HAS HAPPENED TO BOTH ME AND MY WIFE WHILE DRIVING, AND HAS NEARLY CAUSED ACCIDENTS ON MULTIPLE OCCASIONS. THE VEHICLE MESSAGE HAS INSTRUCTED US TO PUT THE VEHICLE IN PARK AND RESTART, AND THIS HAS HAPPENED TO US WHILE IN THE TURNING LANE FACING ONCOMING TRAFFIC. THE ISSUE HAS HAPPENED TO ME AS WE WERE SLOWING DOWN JUST PRIOR TO TURNING. WE HAVE YOUNG CHILDREN, AND THIS IS A SERIOUS SAFETY CONCERN FOR US.
Mfg Campaign: 11173508
Recall Date: Feb 1, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury