Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Canyon and Chevrolet Colorado, and 2016 Chevrolet Volt vehicles. The driver's frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17387
Recall Date: Oct 5, 2017
Consumer Complaints
263 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving at normal speed full tank of gas and electricity, when I got an error message "propulsion power is reduced". I was in the middle of the highway and the car would no longer let me accelerate. I was able to pull of on a small street. Car's check engine light turned on, my steering wheel became hard, and everytime I try putting it on reverse or drive, I get a message to put the car on park. It no longer works. I had this happened once about 3 years ago, and after an hour, it started working normally (this time the engine light stayed on though and car no longer works). I have had the message "propulsion power is reduced" pop up on my screen multiple times, car reduces power, but continues to work. This time it no longer wants to run and I lost all speed in the middle of the road.
Corrective Action:
I was driving at normal speed full tank of gas and electricity, when I got an error message "propulsion power is reduced". I was in the middle of the highway and the car would no longer let me accelerate. I was able to pull of on a small street. Car's check engine light turned on, my steering wheel became hard, and everytime I try putting it on reverse or drive, I get a message to put the car on park. It no longer works. I had this happened once about 3 years ago, and after an hour, it started working normally (this time the engine light stayed on though and car no longer works). I have had the message "propulsion power is reduced" pop up on my screen multiple times, car reduces power, but continues to work. This time it no longer wants to run and I lost all speed in the middle of the road.
Additional Notes:
I was driving at normal speed full tank of gas and electricity, when I got an error message "propulsion power is reduced". I was in the middle of the highway and the car would no longer let me accelerate. I was able to pull of on a small street. Car's check engine light turned on, my steering wheel became hard, and everytime I try putting it on reverse or drive, I get a message to put the car on park. It no longer works. I had this happened once about 3 years ago, and after an hour, it started working normally (this time the engine light stayed on though and car no longer works). I have had the message "propulsion power is reduced" pop up on my screen multiple times, car reduces power, but continues to work. This time it no longer wants to run and I lost all speed in the middle of the road.
Mfg Campaign: 11590385
Recall Date: May 23, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Corrective Action:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Additional Notes:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Mfg Campaign: 11589877
Recall Date: May 21, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Corrective Action:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Additional Notes:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Mfg Campaign: 11589877
Recall Date: May 21, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Corrective Action:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Additional Notes:
I bought the car new in 2015 and after about only 40,000 miles I began getting a Propulsion Reduced error and the car would have very slow acceleration. I took it to the dealer and they replaced the accelerator for $500. It drove fine for a month, but then the acceleration was reduced again. I took it back to the dealer and they were stumped. They wanted to charge me $1300 just to replace some wires, but they weren't confident that would fix the problem. I declined. As it stands now I can toggle the F08 fuse and that temporarily fixes it for about an hour or so, but the error always comes back and the car has a hard time accelerating. Not safe. I called GM and they suggest I take it to another Chevrolet dealer, so I'm going to do that. I'm also going to reference NHSTA Special Coverage N232432680 Battery Energy Control Module Malfunction to see if they can replace the BECM. This is a common problem with 2016 Chevy Volts. If they can't fix it, I'll look into the California Lemon Law to see if I can get my money back on the car. I appreciate your support on this.
Mfg Campaign: 11589877
Recall Date: May 21, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My 2016 Chevy Volt experienced a loss of propulsion power multiple times due to the EGR (Exhaust Gas Recirculation) valve failing. The malfunctioning EGR valve caused the F3 fuse to break, disabling the cooling system and forcing me to pull over immediately, which posed a safety risk, especially in high-traffic areas or on highways. The problem was reproduced when the replacement EGR valve also failed. It is not specified if the vehicle or components have been inspected by the manufacturer, police, insurance representatives, or others. Both the original and replacement EGR valves should be available for inspection upon request.
Corrective Action:
My 2016 Chevy Volt experienced a loss of propulsion power multiple times due to the EGR (Exhaust Gas Recirculation) valve failing. The malfunctioning EGR valve caused the F3 fuse to break, disabling the cooling system and forcing me to pull over immediately, which posed a safety risk, especially in high-traffic areas or on highways. The problem was reproduced when the replacement EGR valve also failed. It is not specified if the vehicle or components have been inspected by the manufacturer, police, insurance representatives, or others. Both the original and replacement EGR valves should be available for inspection upon request.
Additional Notes:
My 2016 Chevy Volt experienced a loss of propulsion power multiple times due to the EGR (Exhaust Gas Recirculation) valve failing. The malfunctioning EGR valve caused the F3 fuse to break, disabling the cooling system and forcing me to pull over immediately, which posed a safety risk, especially in high-traffic areas or on highways. The problem was reproduced when the replacement EGR valve also failed. It is not specified if the vehicle or components have been inspected by the manufacturer, police, insurance representatives, or others. Both the original and replacement EGR valves should be available for inspection upon request.
Mfg Campaign: 11589804
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587363
Recall Date: May 7, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587363
Recall Date: May 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], this Volt was towed to the Dealer because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the problem was the Chevrolet Volt Battery Energy Control Module (BECM), GM Part # 24296900, which was covered under the GM hybrid VOLTEC warranty (8 years, 100,000 miles). On [XXX], 2024, this Volt (VIN [XXX] ) was towed to the Dealer again because the Volt would not start, would not charge, and the engine light was on. The Dealer claimed that the hybrid battery connectors were corroded, the disconnect relay should be replaced, and the BECM should be replaced again at a total cost of $5,005.58. On [XXX], GM issued special coverage warranty N232432680 (15 year, 150,000 miles) to cover BECM replacements for a malfunction involving the BECM. Plaintiff checked the VIN at the GM Recall and Warranty Center website. The Volt at issue is covered under special coverage warranty N232432680, according to the GM website. Plaintiff asked the Dealer and GM again after [XXX] about warranty coverage for the BECM at issue. GM responded that the bumper-to-bumper warranty expired and that they would provide no assistance. On [XXX], Plaintiff filed a complaint with the local Better Business Bureau (BBB) regarding the BECM at issue. GM responded in writing that the bumper-to-bumper warranty expired and that they would provide no assistance. Plaintiff sought arbitration, but both the local BBB and the BBB Auto Line found that Plaintiff was not eligible to arbitrate with GM due to GM’s program summary guidelines with the BBB. GM breached multiple warranties and failed to provide sufficient repairs, and this Volt has been out of service for more than 80 days. Based on GM’s warranty breaches, insufficient repairs and inconsistent statements, this Volt poses serious safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587363
Recall Date: May 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Corrective Action:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Additional Notes:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Mfg Campaign: 11584887
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Corrective Action:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Additional Notes:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Mfg Campaign: 11584887
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Corrective Action:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Additional Notes:
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604
Mfg Campaign: 11584887
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
No propulsion with U2603 through U2618 DTC in HPCM2 with "shift to park" message. BECM was replaced by dealership.
Corrective Action:
No propulsion with U2603 through U2618 DTC in HPCM2 with "shift to park" message. BECM was replaced by dealership.
Additional Notes:
No propulsion with U2603 through U2618 DTC in HPCM2 with "shift to park" message. BECM was replaced by dealership.
Mfg Campaign: 11582758
Recall Date: Apr 13, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
GM issued a special coverage warranty for 2016-2018 Chevrolet Volts that had a BECM failure. However, they did not include all of the Volts. We have a 2016 that has a catastrophic BECM failure. The car won't start and the only indicator was the day before it said the vehicle didn't charge. This appears to be the same issue, but Chevrolet did not include our model. We have about 87k miles and are only 3 weeks past the original warranty.
Corrective Action:
GM issued a special coverage warranty for 2016-2018 Chevrolet Volts that had a BECM failure. However, they did not include all of the Volts. We have a 2016 that has a catastrophic BECM failure. The car won't start and the only indicator was the day before it said the vehicle didn't charge. This appears to be the same issue, but Chevrolet did not include our model. We have about 87k miles and are only 3 weeks past the original warranty.
Additional Notes:
GM issued a special coverage warranty for 2016-2018 Chevrolet Volts that had a BECM failure. However, they did not include all of the Volts. We have a 2016 that has a catastrophic BECM failure. The car won't start and the only indicator was the day before it said the vehicle didn't charge. This appears to be the same issue, but Chevrolet did not include our model. We have about 87k miles and are only 3 weeks past the original warranty.
Mfg Campaign: 11579517
Recall Date: Mar 26, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GM issued a special coverage warranty for 2016-2018 Chevrolet Volts that had a BECM failure. However, they did not include all of the Volts. We have a 2016 that has a catastrophic BECM failure. The car won't start and the only indicator was the day before it said the vehicle didn't charge. This appears to be the same issue, but Chevrolet did not include our model. We have about 87k miles and are only 3 weeks past the original warranty.
Corrective Action:
GM issued a special coverage warranty for 2016-2018 Chevrolet Volts that had a BECM failure. However, they did not include all of the Volts. We have a 2016 that has a catastrophic BECM failure. The car won't start and the only indicator was the day before it said the vehicle didn't charge. This appears to be the same issue, but Chevrolet did not include our model. We have about 87k miles and are only 3 weeks past the original warranty.
Additional Notes:
GM issued a special coverage warranty for 2016-2018 Chevrolet Volts that had a BECM failure. However, they did not include all of the Volts. We have a 2016 that has a catastrophic BECM failure. The car won't start and the only indicator was the day before it said the vehicle didn't charge. This appears to be the same issue, but Chevrolet did not include our model. We have about 87k miles and are only 3 weeks past the original warranty.
Mfg Campaign: 11579517
Recall Date: Mar 26, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The EGR valve failed part way through a long drive between cities while at interstate speeds. This caused the vehicle to produce a warning about reduced propulsion power (as well turn on the check engine light), and it became difficult to maintain speed with the surrounding traffic. I could maintain speed, but only in electric-mode, and my battery didn’t have enough energy to get me to my destination on that power alone. While in ICE mode (internal combustion engine mode) it would also quickly overheat. I reached my destination by repeatedly swapping between ICE and battery modes, to both extend my vehicle’s range as well as mitigate overheating. Upon arrival at a dealership, I was informed there’s a nation-wide shortage of EGR valves for my model of car. Despite escalating the issue with GM/Chevy’s support staff, they cannot locate an available EGR valve. This shortage has lasted for more than 4 months now and my car remains stuck in a distant city. This part is necessary to operate the vehicle safely, but they have not been producing enough of the part.
Corrective Action:
The EGR valve failed part way through a long drive between cities while at interstate speeds. This caused the vehicle to produce a warning about reduced propulsion power (as well turn on the check engine light), and it became difficult to maintain speed with the surrounding traffic. I could maintain speed, but only in electric-mode, and my battery didn’t have enough energy to get me to my destination on that power alone. While in ICE mode (internal combustion engine mode) it would also quickly overheat. I reached my destination by repeatedly swapping between ICE and battery modes, to both extend my vehicle’s range as well as mitigate overheating. Upon arrival at a dealership, I was informed there’s a nation-wide shortage of EGR valves for my model of car. Despite escalating the issue with GM/Chevy’s support staff, they cannot locate an available EGR valve. This shortage has lasted for more than 4 months now and my car remains stuck in a distant city. This part is necessary to operate the vehicle safely, but they have not been producing enough of the part.
Additional Notes:
The EGR valve failed part way through a long drive between cities while at interstate speeds. This caused the vehicle to produce a warning about reduced propulsion power (as well turn on the check engine light), and it became difficult to maintain speed with the surrounding traffic. I could maintain speed, but only in electric-mode, and my battery didn’t have enough energy to get me to my destination on that power alone. While in ICE mode (internal combustion engine mode) it would also quickly overheat. I reached my destination by repeatedly swapping between ICE and battery modes, to both extend my vehicle’s range as well as mitigate overheating. Upon arrival at a dealership, I was informed there’s a nation-wide shortage of EGR valves for my model of car. Despite escalating the issue with GM/Chevy’s support staff, they cannot locate an available EGR valve. This shortage has lasted for more than 4 months now and my car remains stuck in a distant city. This part is necessary to operate the vehicle safely, but they have not been producing enough of the part.
Mfg Campaign: 11579133
Recall Date: Mar 24, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Corrective Action:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Additional Notes:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Mfg Campaign: 11578074
Recall Date: Mar 18, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Corrective Action:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Additional Notes:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Mfg Campaign: 11578074
Recall Date: Mar 18, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Corrective Action:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Additional Notes:
This vehicle has been intermittently displaying shift to park, reduced propulsion and loss of power. Chevrolet will not address its problems utilizing the March 6, 2024 service bulletin that covers this model year despite it exhibiting these dangerous warnings and reduced power and stoppage. Please help!
Mfg Campaign: 11578074
Recall Date: Mar 18, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Chevrolet Volt. The contact stated while driving 40 MPH, the battery was fully charged; however, the mileage range went to 0. The contact stated that the fuel system engaged, and he drove to the dealer, where it was diagnosed that the electronic control module (ECM) had failed and needed to be replaced. The contact related the failure to GM Campaign Number: N232432680; however, the dealer informed the contact that the vehicle was not covered. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle had a Salvage Title. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2016 Chevrolet Volt. The contact stated while driving 40 MPH, the battery was fully charged; however, the mileage range went to 0. The contact stated that the fuel system engaged, and he drove to the dealer, where it was diagnosed that the electronic control module (ECM) had failed and needed to be replaced. The contact related the failure to GM Campaign Number: N232432680; however, the dealer informed the contact that the vehicle was not covered. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle had a Salvage Title. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2016 Chevrolet Volt. The contact stated while driving 40 MPH, the battery was fully charged; however, the mileage range went to 0. The contact stated that the fuel system engaged, and he drove to the dealer, where it was diagnosed that the electronic control module (ECM) had failed and needed to be replaced. The contact related the failure to GM Campaign Number: N232432680; however, the dealer informed the contact that the vehicle was not covered. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle had a Salvage Title. The failure mileage was approximately 44,000.
Mfg Campaign: 11577365
Recall Date: Mar 14, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
EGR valve failure. No replacement parts being made to replace failure. Engine doesn’t run smoothly and check engine light is on. Items been back ordered since August last year. No longer California compliant, cannot pass smog. Danger hazard.
Corrective Action:
EGR valve failure. No replacement parts being made to replace failure. Engine doesn’t run smoothly and check engine light is on. Items been back ordered since August last year. No longer California compliant, cannot pass smog. Danger hazard.
Additional Notes:
EGR valve failure. No replacement parts being made to replace failure. Engine doesn’t run smoothly and check engine light is on. Items been back ordered since August last year. No longer California compliant, cannot pass smog. Danger hazard.
Mfg Campaign: 11577367
Recall Date: Mar 14, 2024
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