Complaints & Recalls
Consumer Complaints
110 ComplaintsGeneral Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Corrective Action:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Additional Notes:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Mfg Campaign: 11631997
Recall Date: Dec 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Corrective Action:
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Additional Notes:
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Mfg Campaign: 11631673
Recall Date: Dec 19, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Corrective Action:
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Additional Notes:
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Mfg Campaign: 11631673
Recall Date: Dec 19, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is excessive reflection from the dashboard onto the windshield in bright and sunny conditions, making it extremely unsafe and nearly impossible to see. THIS IS A DESIGN FLAW! SOMEONE IS GOING TO GET INJURED OR KILLED IF NOT ADDRESSED!
Corrective Action:
There is excessive reflection from the dashboard onto the windshield in bright and sunny conditions, making it extremely unsafe and nearly impossible to see. THIS IS A DESIGN FLAW! SOMEONE IS GOING TO GET INJURED OR KILLED IF NOT ADDRESSED!
Additional Notes:
There is excessive reflection from the dashboard onto the windshield in bright and sunny conditions, making it extremely unsafe and nearly impossible to see. THIS IS A DESIGN FLAW! SOMEONE IS GOING TO GET INJURED OR KILLED IF NOT ADDRESSED!
Mfg Campaign: 11630020
Recall Date: Dec 11, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The turn signal stalk is not correctly calibrated. When you push up it will properly hold to activate the right turn signal. However, after completing the right turn and it auto releases, many times it will release so hard that it will activate the left turn signal. This leads to a confusion for other drivers as to where you intend to go and could pose a safety risk.
Corrective Action:
The turn signal stalk is not correctly calibrated. When you push up it will properly hold to activate the right turn signal. However, after completing the right turn and it auto releases, many times it will release so hard that it will activate the left turn signal. This leads to a confusion for other drivers as to where you intend to go and could pose a safety risk.
Additional Notes:
The turn signal stalk is not correctly calibrated. When you push up it will properly hold to activate the right turn signal. However, after completing the right turn and it auto releases, many times it will release so hard that it will activate the left turn signal. This leads to a confusion for other drivers as to where you intend to go and could pose a safety risk.
Mfg Campaign: 11629179
Recall Date: Dec 6, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was in a parking lot and parking at an EV charger. As I attempted the brake, the vehicle did not respond, so I tried to pump the brake and still no response. It eventually made contact with the barrier in front of the charger. It caused some damage to the front end and several lights are lit up on the dash that aren't normally lit. This took place over the course of maybe 2-3 seconds, so minimal time to react to the brakes failing. The vehicle went over 3k miles earlier that day and leased back in Sept 24, so still fairly new. Have tried calling two Chevrolet service departments and there have been either scheduling issues or they say they do not have an EV tech. Contacted Chevrolet about where to take it to be checked out and they are supposed to get back to me.
Corrective Action:
I was in a parking lot and parking at an EV charger. As I attempted the brake, the vehicle did not respond, so I tried to pump the brake and still no response. It eventually made contact with the barrier in front of the charger. It caused some damage to the front end and several lights are lit up on the dash that aren't normally lit. This took place over the course of maybe 2-3 seconds, so minimal time to react to the brakes failing. The vehicle went over 3k miles earlier that day and leased back in Sept 24, so still fairly new. Have tried calling two Chevrolet service departments and there have been either scheduling issues or they say they do not have an EV tech. Contacted Chevrolet about where to take it to be checked out and they are supposed to get back to me.
Additional Notes:
I was in a parking lot and parking at an EV charger. As I attempted the brake, the vehicle did not respond, so I tried to pump the brake and still no response. It eventually made contact with the barrier in front of the charger. It caused some damage to the front end and several lights are lit up on the dash that aren't normally lit. This took place over the course of maybe 2-3 seconds, so minimal time to react to the brakes failing. The vehicle went over 3k miles earlier that day and leased back in Sept 24, so still fairly new. Have tried calling two Chevrolet service departments and there have been either scheduling issues or they say they do not have an EV tech. Contacted Chevrolet about where to take it to be checked out and they are supposed to get back to me.
Mfg Campaign: 11629243
Recall Date: Dec 6, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When it is sunny, there is so much glare from the dashboard on the windshield that it's dangerous to drive and is not safe at all. The reflection blinds out the driver and there is no visibility
Corrective Action:
When it is sunny, there is so much glare from the dashboard on the windshield that it's dangerous to drive and is not safe at all. The reflection blinds out the driver and there is no visibility
Additional Notes:
When it is sunny, there is so much glare from the dashboard on the windshield that it's dangerous to drive and is not safe at all. The reflection blinds out the driver and there is no visibility
Mfg Campaign: 11625993
Recall Date: Nov 18, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a severe glare on the windshield caused by the dashboard. It make it very hard to see. I happens even at night but is most pronounced when the sun is at a lower angle.
Corrective Action:
There is a severe glare on the windshield caused by the dashboard. It make it very hard to see. I happens even at night but is most pronounced when the sun is at a lower angle.
Additional Notes:
There is a severe glare on the windshield caused by the dashboard. It make it very hard to see. I happens even at night but is most pronounced when the sun is at a lower angle.
Mfg Campaign: 11624447
Recall Date: Nov 10, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
in day time with sunshine , the dash is too much shine making glare backup on windshield , blocked my view 50%, I can not see well for driving , this is safety issue for driver. please help us to recall to GM to fix it. Thank you very much
Corrective Action:
in day time with sunshine , the dash is too much shine making glare backup on windshield , blocked my view 50%, I can not see well for driving , this is safety issue for driver. please help us to recall to GM to fix it. Thank you very much
Additional Notes:
in day time with sunshine , the dash is too much shine making glare backup on windshield , blocked my view 50%, I can not see well for driving , this is safety issue for driver. please help us to recall to GM to fix it. Thank you very much
Mfg Campaign: 11624274
Recall Date: Nov 8, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Corrective Action:
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Additional Notes:
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Mfg Campaign: 11623940
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Corrective Action:
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Additional Notes:
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Mfg Campaign: 11623940
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front dash of car has severe reflection of light onto windshield. This reflection from the dashboard cowl cover interferes with driver's vision and impairs safe driving. We have created a make-do dashboard cowl cover from non-reflective felt to temporarily solve issue, but feel a recall that would install a new dashboard cowl cover is warranted.
Corrective Action:
Front dash of car has severe reflection of light onto windshield. This reflection from the dashboard cowl cover interferes with driver's vision and impairs safe driving. We have created a make-do dashboard cowl cover from non-reflective felt to temporarily solve issue, but feel a recall that would install a new dashboard cowl cover is warranted.
Additional Notes:
Front dash of car has severe reflection of light onto windshield. This reflection from the dashboard cowl cover interferes with driver's vision and impairs safe driving. We have created a make-do dashboard cowl cover from non-reflective felt to temporarily solve issue, but feel a recall that would install a new dashboard cowl cover is warranted.
Mfg Campaign: 11623750
Recall Date: Nov 6, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a severe glare that reflects off of the dash board component. It reduces visibility greatly, and sometimes makes it hard to drive. Other individuals with this car (on forums such as Reddit) have the same issue with this glare.
Corrective Action:
There is a severe glare that reflects off of the dash board component. It reduces visibility greatly, and sometimes makes it hard to drive. Other individuals with this car (on forums such as Reddit) have the same issue with this glare.
Additional Notes:
There is a severe glare that reflects off of the dash board component. It reduces visibility greatly, and sometimes makes it hard to drive. Other individuals with this car (on forums such as Reddit) have the same issue with this glare.
Mfg Campaign: 11622376
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During certain sunlight conditions, forward visibility is impaired because of extreme front windshield glare from the black dashboard.
Corrective Action:
During certain sunlight conditions, forward visibility is impaired because of extreme front windshield glare from the black dashboard.
Additional Notes:
During certain sunlight conditions, forward visibility is impaired because of extreme front windshield glare from the black dashboard.
Mfg Campaign: 11622131
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The dashboard reflects onto the windshield especially when it is sunny and makes it difficult to see through the windshield. The "texture" of the dashboard reflects sunlight into the windshield. We placed a black, non-reflective, cloth on the dashboard to alleviate this situation but this is not a permanent fix.
Corrective Action:
The dashboard reflects onto the windshield especially when it is sunny and makes it difficult to see through the windshield. The "texture" of the dashboard reflects sunlight into the windshield. We placed a black, non-reflective, cloth on the dashboard to alleviate this situation but this is not a permanent fix.
Additional Notes:
The dashboard reflects onto the windshield especially when it is sunny and makes it difficult to see through the windshield. The "texture" of the dashboard reflects sunlight into the windshield. We placed a black, non-reflective, cloth on the dashboard to alleviate this situation but this is not a permanent fix.
Mfg Campaign: 11622180
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front windshield has a terrible glare from the inside causing sight for driving obstructed. It has been hard to see driving when sun is on hitting down on it. I believe that this is a big major safety issue for many Equinox EV drivers. This needs to be recalled and a new windshield manufactured that doesn’t give off a glare.
Corrective Action:
Front windshield has a terrible glare from the inside causing sight for driving obstructed. It has been hard to see driving when sun is on hitting down on it. I believe that this is a big major safety issue for many Equinox EV drivers. This needs to be recalled and a new windshield manufactured that doesn’t give off a glare.
Additional Notes:
Front windshield has a terrible glare from the inside causing sight for driving obstructed. It has been hard to see driving when sun is on hitting down on it. I believe that this is a big major safety issue for many Equinox EV drivers. This needs to be recalled and a new windshield manufactured that doesn’t give off a glare.
Mfg Campaign: 11622189
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There’s a glare of dashboard on the windshield and it makes difficult to drive in sun. The glare is so bad that obsructs the visibility of the oncoming vehicles
Corrective Action:
There’s a glare of dashboard on the windshield and it makes difficult to drive in sun. The glare is so bad that obsructs the visibility of the oncoming vehicles
Additional Notes:
There’s a glare of dashboard on the windshield and it makes difficult to drive in sun. The glare is so bad that obsructs the visibility of the oncoming vehicles
Mfg Campaign: 11622094
Recall Date: Oct 26, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Dashboard glare issue, love the car but this is bad.
Corrective Action:
Dashboard glare issue, love the car but this is bad.
Additional Notes:
Dashboard glare issue, love the car but this is bad.
Mfg Campaign: 11621892
Recall Date: Oct 25, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield glares so much that it obstruct view ahead sometimes.
Corrective Action:
Windshield glares so much that it obstruct view ahead sometimes.
Additional Notes:
Windshield glares so much that it obstruct view ahead sometimes.
Mfg Campaign: 11621667
Recall Date: Oct 24, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The problem I think is a safety concern is the very bad glare on the windshield. I have placed a black towel over the area to hide the reflection coming off the dashboard.
Corrective Action:
The problem I think is a safety concern is the very bad glare on the windshield. I have placed a black towel over the area to hide the reflection coming off the dashboard.
Additional Notes:
The problem I think is a safety concern is the very bad glare on the windshield. I have placed a black towel over the area to hide the reflection coming off the dashboard.
Mfg Campaign: 11621672
Recall Date: Oct 24, 2024
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