Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232421970
Recall Date: Dec 14, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222383790
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343880
Recall Date: Jul 23, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202311730
Recall Date: Nov 13, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
101 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THIS VEHICLE AS 42987 MILES ON THE ODOMETER AND HAS BEEN USED ONLY IN STANDARD HIGHWAY DRIVING. THE STEERING STARTED TO MAKE A "CLICKING" NOISE AND BECAME HARDER TO HANDLE. A SEARCH OF THE INTERNET INDICATED THAT THIS PROBLEM IS COMMON IN CHEVROLET BOLT CARS, OFTEN OCCURRING WHEN THE VEHICLE HAS LESS THAN A FEW THOUSAND MILES. I TOOK MY CAR TO THE LOCAL CHEVROLET DEALER WHO RAN A COMPUTER DIAGNOSTIC THAT SHOWED THE CAR'S STEERING WAS OPERATING "WITHIN MANUFACTURER'S SPECS." I WAS ABLE TO PERSUADE THE DEALER TO DO AN ADDITIONAL EXAMINATION. THE TECH DETERMINED THAT THE STEERING RACK/GEAR ASSEMBLY WAS SHOT AND THE PROBLEM COULD NOT BE REPAIRED SIMPLY BY RE-TORQUING THE STEERING HEAD BOLTS. THE COST OF REPLACING THE DEFECTIVE STEERING RACK WAS QUOTED AT $2,033. POSTS ON THE INTERNET SUGGEST THAT THE DEFECTIVE STEERING RACK IS OFTEN DISCOVERED BY OWNERS WITHIN THE WARRANTY PERIOD AND THEN REPAIRED BY CHEVROLET. WHAT IS NOT CLEAR IS HOW OFTEN THE DEFECTIVE STEERING RACK IS DISCOVERED JUST AFTER THE VEHICLE IS OUT OF WARRANTY (THE "BUMPER TO BUMPER" WARRANTY ON A BOLT IS ONLY 36,000 MILES, SO MY DEFECTIVE STEERING RACK FAILED JUST AFTER THE END OF THE WARRANTY AND CHEVROLET WILL NOT COVER THIS DEFECT.) I RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE HOW OFTEN THIS DEFECT OCCURS AND ORDER A RECALL.
Corrective Action:
THIS VEHICLE AS 42987 MILES ON THE ODOMETER AND HAS BEEN USED ONLY IN STANDARD HIGHWAY DRIVING. THE STEERING STARTED TO MAKE A "CLICKING" NOISE AND BECAME HARDER TO HANDLE. A SEARCH OF THE INTERNET INDICATED THAT THIS PROBLEM IS COMMON IN CHEVROLET BOLT CARS, OFTEN OCCURRING WHEN THE VEHICLE HAS LESS THAN A FEW THOUSAND MILES. I TOOK MY CAR TO THE LOCAL CHEVROLET DEALER WHO RAN A COMPUTER DIAGNOSTIC THAT SHOWED THE CAR'S STEERING WAS OPERATING "WITHIN MANUFACTURER'S SPECS." I WAS ABLE TO PERSUADE THE DEALER TO DO AN ADDITIONAL EXAMINATION. THE TECH DETERMINED THAT THE STEERING RACK/GEAR ASSEMBLY WAS SHOT AND THE PROBLEM COULD NOT BE REPAIRED SIMPLY BY RE-TORQUING THE STEERING HEAD BOLTS. THE COST OF REPLACING THE DEFECTIVE STEERING RACK WAS QUOTED AT $2,033. POSTS ON THE INTERNET SUGGEST THAT THE DEFECTIVE STEERING RACK IS OFTEN DISCOVERED BY OWNERS WITHIN THE WARRANTY PERIOD AND THEN REPAIRED BY CHEVROLET. WHAT IS NOT CLEAR IS HOW OFTEN THE DEFECTIVE STEERING RACK IS DISCOVERED JUST AFTER THE VEHICLE IS OUT OF WARRANTY (THE "BUMPER TO BUMPER" WARRANTY ON A BOLT IS ONLY 36,000 MILES, SO MY DEFECTIVE STEERING RACK FAILED JUST AFTER THE END OF THE WARRANTY AND CHEVROLET WILL NOT COVER THIS DEFECT.) I RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE HOW OFTEN THIS DEFECT OCCURS AND ORDER A RECALL.
Additional Notes:
THIS VEHICLE AS 42987 MILES ON THE ODOMETER AND HAS BEEN USED ONLY IN STANDARD HIGHWAY DRIVING. THE STEERING STARTED TO MAKE A "CLICKING" NOISE AND BECAME HARDER TO HANDLE. A SEARCH OF THE INTERNET INDICATED THAT THIS PROBLEM IS COMMON IN CHEVROLET BOLT CARS, OFTEN OCCURRING WHEN THE VEHICLE HAS LESS THAN A FEW THOUSAND MILES. I TOOK MY CAR TO THE LOCAL CHEVROLET DEALER WHO RAN A COMPUTER DIAGNOSTIC THAT SHOWED THE CAR'S STEERING WAS OPERATING "WITHIN MANUFACTURER'S SPECS." I WAS ABLE TO PERSUADE THE DEALER TO DO AN ADDITIONAL EXAMINATION. THE TECH DETERMINED THAT THE STEERING RACK/GEAR ASSEMBLY WAS SHOT AND THE PROBLEM COULD NOT BE REPAIRED SIMPLY BY RE-TORQUING THE STEERING HEAD BOLTS. THE COST OF REPLACING THE DEFECTIVE STEERING RACK WAS QUOTED AT $2,033. POSTS ON THE INTERNET SUGGEST THAT THE DEFECTIVE STEERING RACK IS OFTEN DISCOVERED BY OWNERS WITHIN THE WARRANTY PERIOD AND THEN REPAIRED BY CHEVROLET. WHAT IS NOT CLEAR IS HOW OFTEN THE DEFECTIVE STEERING RACK IS DISCOVERED JUST AFTER THE VEHICLE IS OUT OF WARRANTY (THE "BUMPER TO BUMPER" WARRANTY ON A BOLT IS ONLY 36,000 MILES, SO MY DEFECTIVE STEERING RACK FAILED JUST AFTER THE END OF THE WARRANTY AND CHEVROLET WILL NOT COVER THIS DEFECT.) I RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE HOW OFTEN THIS DEFECT OCCURS AND ORDER A RECALL.
Mfg Campaign: 11385953
Recall Date: Dec 31, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Corrective Action:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Additional Notes:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Mfg Campaign: 11365489
Recall Date: Oct 20, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Corrective Action:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Additional Notes:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Mfg Campaign: 11365489
Recall Date: Oct 20, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Corrective Action:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Additional Notes:
THE FIRST YEAR OF THE LEASE, THE MAIN COMPUTER BEGAN TO FAIL AND THE ENTIRE SCREEN WOULD BECOME BLACK, WITH THE ENTIRE CAR INTERMITTENTLY LOSING POWER ON THE FREEWAY. THE COMPUTER WAS REPLACED. LATER ON, THE BLIND SPOT SENSORS BECAME ERRATIC, BUT THIS IS LIKELY DUE TO A SHODDY REPAIR BY THE DEALERSHIP AFTER SOMEONE REAR-ENDED THE CAR. THE PRIMARY CONCERN IS THE POWERTRAIN. THE BATTERY RANGE DECREASED BY NEARLY HALF WHILE DRIVING, WHICH WOULD HAVE BEEN DANGEROUS IN A REMOTE LOCATION. THERE SEEMS TO BE AN ISSUE WITH THE BATTERY MODULES ON THE 2018 CHEVROLET BOLT.
Mfg Campaign: 11365489
Recall Date: Oct 20, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ON FRIDAY, DEC 27, 2019, AS I WAS PARKING IN FRONT OF MY HOUSE, USING "L" MODE, THE CAR SUDDENLY ACCELERATED. IF I HADN'T SLAMMED ON THE BRAKES, THE BOLT WOULD HAVE HIT THE CAR PARKED ABOUT 15 FT AHEAD OF ME. TWO OTHER PEOPLE WERE IN THE CAR AT THE TIME, AND WE ALL SHARED THE PERCEPTION THAT THE CAR HAD SUDDENLY ACCELERATED ON ITS OWN. WE WERE ALL SCARED, AND WE ALL BELIEVE THIS CAR IS UNSAFE. DETAILS: THE CAR WAS CHARGED TO ABOUT 50% CAPACITY, THE OUTSIDE TEMPERATURE WAS 50F, HUMIDITY AT 65%, THE WEATHER WAS CLEAR, AND THE PAVEMENT WAS DRY. AFTER A 10 MINUTE DRIVE, I PULLED UP ALONG THE CURB IN FRONT MY HOME, AS USUAL, AND HAD NEARLY STOPPED, WHEN SUDDENLY THE CAR LURCHED FORWARD ON ITS OWN. FORTUNATELY, I WAS ABLE TO SLAM ON THE BRAKES AND STOP THE CAR BEFORE IT PLOWED INTO ANOTHER CAR PARKED ABOUT 15 FEET IN FRONT OF WHERE I WAS. I HAD BEEN DRIVING OUR BOLT IN "L" MODE (AUTOMATIC REGENERATIVE-BRAKING), WHICH IS MY HABIT, SO I AM ACCUSTOMED TO THE CHARACTERISTICS OF STOPPING THE CAR IN "L" MODE. I HAVE TRIED TO REPLICATE THIS BEHAVIOR BY THE CAR SINCE, BUT SO FAR HAVE BEEN UNABLE. THIS WAS NOT A CASE OF MISTAKENLY PRESSING THE ACCELERATOR, BECAUSE IN "L" MODE (WHERE I PARKED), THE CAR WILL STOP BY ITSELF, JUST BY EASING MY FOOT OFF OF THE ACCELERATOR. AND NOTE THAT I QUICKLY STEPPED ON THE BRAKE. I TOOK THE CAR TO A GM DEALERSHIP, AND THEY DIDN'T FIND A PROBLEM IN THE OBD CODES. THEY SAID THEY WOULD SEND DETAILED LOGS TO GM. BUT IT HAS BEEN OVER A WEEK, AND GM HAS YET TO CONTACT ME. THIS CAR FREQUENTLY HAS OTHER PROBLEMS THAT APPEAR TO BE DUE TO COMPUTER SYSTEMS, INCLUDING: - PROBLEMS STARTING - PROBLEMS CHARGING - THE CENTER CONSOLE DISPLAY FREEZING, LEADING TO: CAMERAS REMAINING ON WHILE I DRIVE, OR LOSS OF HVAC CONTROLS SEE A SIMILAR REPORT AT: HTTPS://WWW.NHTSA.GOV/VEHICLE/2018/CHEVROLET/BOLT#COMPLAINTS ISSUE # 11270898
Corrective Action:
ON FRIDAY, DEC 27, 2019, AS I WAS PARKING IN FRONT OF MY HOUSE, USING "L" MODE, THE CAR SUDDENLY ACCELERATED. IF I HADN'T SLAMMED ON THE BRAKES, THE BOLT WOULD HAVE HIT THE CAR PARKED ABOUT 15 FT AHEAD OF ME. TWO OTHER PEOPLE WERE IN THE CAR AT THE TIME, AND WE ALL SHARED THE PERCEPTION THAT THE CAR HAD SUDDENLY ACCELERATED ON ITS OWN. WE WERE ALL SCARED, AND WE ALL BELIEVE THIS CAR IS UNSAFE. DETAILS: THE CAR WAS CHARGED TO ABOUT 50% CAPACITY, THE OUTSIDE TEMPERATURE WAS 50F, HUMIDITY AT 65%, THE WEATHER WAS CLEAR, AND THE PAVEMENT WAS DRY. AFTER A 10 MINUTE DRIVE, I PULLED UP ALONG THE CURB IN FRONT MY HOME, AS USUAL, AND HAD NEARLY STOPPED, WHEN SUDDENLY THE CAR LURCHED FORWARD ON ITS OWN. FORTUNATELY, I WAS ABLE TO SLAM ON THE BRAKES AND STOP THE CAR BEFORE IT PLOWED INTO ANOTHER CAR PARKED ABOUT 15 FEET IN FRONT OF WHERE I WAS. I HAD BEEN DRIVING OUR BOLT IN "L" MODE (AUTOMATIC REGENERATIVE-BRAKING), WHICH IS MY HABIT, SO I AM ACCUSTOMED TO THE CHARACTERISTICS OF STOPPING THE CAR IN "L" MODE. I HAVE TRIED TO REPLICATE THIS BEHAVIOR BY THE CAR SINCE, BUT SO FAR HAVE BEEN UNABLE. THIS WAS NOT A CASE OF MISTAKENLY PRESSING THE ACCELERATOR, BECAUSE IN "L" MODE (WHERE I PARKED), THE CAR WILL STOP BY ITSELF, JUST BY EASING MY FOOT OFF OF THE ACCELERATOR. AND NOTE THAT I QUICKLY STEPPED ON THE BRAKE. I TOOK THE CAR TO A GM DEALERSHIP, AND THEY DIDN'T FIND A PROBLEM IN THE OBD CODES. THEY SAID THEY WOULD SEND DETAILED LOGS TO GM. BUT IT HAS BEEN OVER A WEEK, AND GM HAS YET TO CONTACT ME. THIS CAR FREQUENTLY HAS OTHER PROBLEMS THAT APPEAR TO BE DUE TO COMPUTER SYSTEMS, INCLUDING: - PROBLEMS STARTING - PROBLEMS CHARGING - THE CENTER CONSOLE DISPLAY FREEZING, LEADING TO: CAMERAS REMAINING ON WHILE I DRIVE, OR LOSS OF HVAC CONTROLS SEE A SIMILAR REPORT AT: HTTPS://WWW.NHTSA.GOV/VEHICLE/2018/CHEVROLET/BOLT#COMPLAINTS ISSUE # 11270898
Additional Notes:
ON FRIDAY, DEC 27, 2019, AS I WAS PARKING IN FRONT OF MY HOUSE, USING "L" MODE, THE CAR SUDDENLY ACCELERATED. IF I HADN'T SLAMMED ON THE BRAKES, THE BOLT WOULD HAVE HIT THE CAR PARKED ABOUT 15 FT AHEAD OF ME. TWO OTHER PEOPLE WERE IN THE CAR AT THE TIME, AND WE ALL SHARED THE PERCEPTION THAT THE CAR HAD SUDDENLY ACCELERATED ON ITS OWN. WE WERE ALL SCARED, AND WE ALL BELIEVE THIS CAR IS UNSAFE. DETAILS: THE CAR WAS CHARGED TO ABOUT 50% CAPACITY, THE OUTSIDE TEMPERATURE WAS 50F, HUMIDITY AT 65%, THE WEATHER WAS CLEAR, AND THE PAVEMENT WAS DRY. AFTER A 10 MINUTE DRIVE, I PULLED UP ALONG THE CURB IN FRONT MY HOME, AS USUAL, AND HAD NEARLY STOPPED, WHEN SUDDENLY THE CAR LURCHED FORWARD ON ITS OWN. FORTUNATELY, I WAS ABLE TO SLAM ON THE BRAKES AND STOP THE CAR BEFORE IT PLOWED INTO ANOTHER CAR PARKED ABOUT 15 FEET IN FRONT OF WHERE I WAS. I HAD BEEN DRIVING OUR BOLT IN "L" MODE (AUTOMATIC REGENERATIVE-BRAKING), WHICH IS MY HABIT, SO I AM ACCUSTOMED TO THE CHARACTERISTICS OF STOPPING THE CAR IN "L" MODE. I HAVE TRIED TO REPLICATE THIS BEHAVIOR BY THE CAR SINCE, BUT SO FAR HAVE BEEN UNABLE. THIS WAS NOT A CASE OF MISTAKENLY PRESSING THE ACCELERATOR, BECAUSE IN "L" MODE (WHERE I PARKED), THE CAR WILL STOP BY ITSELF, JUST BY EASING MY FOOT OFF OF THE ACCELERATOR. AND NOTE THAT I QUICKLY STEPPED ON THE BRAKE. I TOOK THE CAR TO A GM DEALERSHIP, AND THEY DIDN'T FIND A PROBLEM IN THE OBD CODES. THEY SAID THEY WOULD SEND DETAILED LOGS TO GM. BUT IT HAS BEEN OVER A WEEK, AND GM HAS YET TO CONTACT ME. THIS CAR FREQUENTLY HAS OTHER PROBLEMS THAT APPEAR TO BE DUE TO COMPUTER SYSTEMS, INCLUDING: - PROBLEMS STARTING - PROBLEMS CHARGING - THE CENTER CONSOLE DISPLAY FREEZING, LEADING TO: CAMERAS REMAINING ON WHILE I DRIVE, OR LOSS OF HVAC CONTROLS SEE A SIMILAR REPORT AT: HTTPS://WWW.NHTSA.GOV/VEHICLE/2018/CHEVROLET/BOLT#COMPLAINTS ISSUE # 11270898
Mfg Campaign: 11298838
Recall Date: Jan 12, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON FRIDAY, DEC 27, 2019, AS I WAS PARKING IN FRONT OF MY HOUSE, USING "L" MODE, THE CAR SUDDENLY ACCELERATED. IF I HADN'T SLAMMED ON THE BRAKES, THE BOLT WOULD HAVE HIT THE CAR PARKED ABOUT 15 FT AHEAD OF ME. TWO OTHER PEOPLE WERE IN THE CAR AT THE TIME, AND WE ALL SHARED THE PERCEPTION THAT THE CAR HAD SUDDENLY ACCELERATED ON ITS OWN. WE WERE ALL SCARED, AND WE ALL BELIEVE THIS CAR IS UNSAFE. DETAILS: THE CAR WAS CHARGED TO ABOUT 50% CAPACITY, THE OUTSIDE TEMPERATURE WAS 50F, HUMIDITY AT 65%, THE WEATHER WAS CLEAR, AND THE PAVEMENT WAS DRY. AFTER A 10 MINUTE DRIVE, I PULLED UP ALONG THE CURB IN FRONT MY HOME, AS USUAL, AND HAD NEARLY STOPPED, WHEN SUDDENLY THE CAR LURCHED FORWARD ON ITS OWN. FORTUNATELY, I WAS ABLE TO SLAM ON THE BRAKES AND STOP THE CAR BEFORE IT PLOWED INTO ANOTHER CAR PARKED ABOUT 15 FEET IN FRONT OF WHERE I WAS. I HAD BEEN DRIVING OUR BOLT IN "L" MODE (AUTOMATIC REGENERATIVE-BRAKING), WHICH IS MY HABIT, SO I AM ACCUSTOMED TO THE CHARACTERISTICS OF STOPPING THE CAR IN "L" MODE. I HAVE TRIED TO REPLICATE THIS BEHAVIOR BY THE CAR SINCE, BUT SO FAR HAVE BEEN UNABLE. THIS WAS NOT A CASE OF MISTAKENLY PRESSING THE ACCELERATOR, BECAUSE IN "L" MODE (WHERE I PARKED), THE CAR WILL STOP BY ITSELF, JUST BY EASING MY FOOT OFF OF THE ACCELERATOR. AND NOTE THAT I QUICKLY STEPPED ON THE BRAKE. I TOOK THE CAR TO A GM DEALERSHIP, AND THEY DIDN'T FIND A PROBLEM IN THE OBD CODES. THEY SAID THEY WOULD SEND DETAILED LOGS TO GM. BUT IT HAS BEEN OVER A WEEK, AND GM HAS YET TO CONTACT ME. THIS CAR FREQUENTLY HAS OTHER PROBLEMS THAT APPEAR TO BE DUE TO COMPUTER SYSTEMS, INCLUDING: - PROBLEMS STARTING - PROBLEMS CHARGING - THE CENTER CONSOLE DISPLAY FREEZING, LEADING TO: CAMERAS REMAINING ON WHILE I DRIVE, OR LOSS OF HVAC CONTROLS SEE A SIMILAR REPORT AT: HTTPS://WWW.NHTSA.GOV/VEHICLE/2018/CHEVROLET/BOLT#COMPLAINTS ISSUE # 11270898
Corrective Action:
ON FRIDAY, DEC 27, 2019, AS I WAS PARKING IN FRONT OF MY HOUSE, USING "L" MODE, THE CAR SUDDENLY ACCELERATED. IF I HADN'T SLAMMED ON THE BRAKES, THE BOLT WOULD HAVE HIT THE CAR PARKED ABOUT 15 FT AHEAD OF ME. TWO OTHER PEOPLE WERE IN THE CAR AT THE TIME, AND WE ALL SHARED THE PERCEPTION THAT THE CAR HAD SUDDENLY ACCELERATED ON ITS OWN. WE WERE ALL SCARED, AND WE ALL BELIEVE THIS CAR IS UNSAFE. DETAILS: THE CAR WAS CHARGED TO ABOUT 50% CAPACITY, THE OUTSIDE TEMPERATURE WAS 50F, HUMIDITY AT 65%, THE WEATHER WAS CLEAR, AND THE PAVEMENT WAS DRY. AFTER A 10 MINUTE DRIVE, I PULLED UP ALONG THE CURB IN FRONT MY HOME, AS USUAL, AND HAD NEARLY STOPPED, WHEN SUDDENLY THE CAR LURCHED FORWARD ON ITS OWN. FORTUNATELY, I WAS ABLE TO SLAM ON THE BRAKES AND STOP THE CAR BEFORE IT PLOWED INTO ANOTHER CAR PARKED ABOUT 15 FEET IN FRONT OF WHERE I WAS. I HAD BEEN DRIVING OUR BOLT IN "L" MODE (AUTOMATIC REGENERATIVE-BRAKING), WHICH IS MY HABIT, SO I AM ACCUSTOMED TO THE CHARACTERISTICS OF STOPPING THE CAR IN "L" MODE. I HAVE TRIED TO REPLICATE THIS BEHAVIOR BY THE CAR SINCE, BUT SO FAR HAVE BEEN UNABLE. THIS WAS NOT A CASE OF MISTAKENLY PRESSING THE ACCELERATOR, BECAUSE IN "L" MODE (WHERE I PARKED), THE CAR WILL STOP BY ITSELF, JUST BY EASING MY FOOT OFF OF THE ACCELERATOR. AND NOTE THAT I QUICKLY STEPPED ON THE BRAKE. I TOOK THE CAR TO A GM DEALERSHIP, AND THEY DIDN'T FIND A PROBLEM IN THE OBD CODES. THEY SAID THEY WOULD SEND DETAILED LOGS TO GM. BUT IT HAS BEEN OVER A WEEK, AND GM HAS YET TO CONTACT ME. THIS CAR FREQUENTLY HAS OTHER PROBLEMS THAT APPEAR TO BE DUE TO COMPUTER SYSTEMS, INCLUDING: - PROBLEMS STARTING - PROBLEMS CHARGING - THE CENTER CONSOLE DISPLAY FREEZING, LEADING TO: CAMERAS REMAINING ON WHILE I DRIVE, OR LOSS OF HVAC CONTROLS SEE A SIMILAR REPORT AT: HTTPS://WWW.NHTSA.GOV/VEHICLE/2018/CHEVROLET/BOLT#COMPLAINTS ISSUE # 11270898
Additional Notes:
ON FRIDAY, DEC 27, 2019, AS I WAS PARKING IN FRONT OF MY HOUSE, USING "L" MODE, THE CAR SUDDENLY ACCELERATED. IF I HADN'T SLAMMED ON THE BRAKES, THE BOLT WOULD HAVE HIT THE CAR PARKED ABOUT 15 FT AHEAD OF ME. TWO OTHER PEOPLE WERE IN THE CAR AT THE TIME, AND WE ALL SHARED THE PERCEPTION THAT THE CAR HAD SUDDENLY ACCELERATED ON ITS OWN. WE WERE ALL SCARED, AND WE ALL BELIEVE THIS CAR IS UNSAFE. DETAILS: THE CAR WAS CHARGED TO ABOUT 50% CAPACITY, THE OUTSIDE TEMPERATURE WAS 50F, HUMIDITY AT 65%, THE WEATHER WAS CLEAR, AND THE PAVEMENT WAS DRY. AFTER A 10 MINUTE DRIVE, I PULLED UP ALONG THE CURB IN FRONT MY HOME, AS USUAL, AND HAD NEARLY STOPPED, WHEN SUDDENLY THE CAR LURCHED FORWARD ON ITS OWN. FORTUNATELY, I WAS ABLE TO SLAM ON THE BRAKES AND STOP THE CAR BEFORE IT PLOWED INTO ANOTHER CAR PARKED ABOUT 15 FEET IN FRONT OF WHERE I WAS. I HAD BEEN DRIVING OUR BOLT IN "L" MODE (AUTOMATIC REGENERATIVE-BRAKING), WHICH IS MY HABIT, SO I AM ACCUSTOMED TO THE CHARACTERISTICS OF STOPPING THE CAR IN "L" MODE. I HAVE TRIED TO REPLICATE THIS BEHAVIOR BY THE CAR SINCE, BUT SO FAR HAVE BEEN UNABLE. THIS WAS NOT A CASE OF MISTAKENLY PRESSING THE ACCELERATOR, BECAUSE IN "L" MODE (WHERE I PARKED), THE CAR WILL STOP BY ITSELF, JUST BY EASING MY FOOT OFF OF THE ACCELERATOR. AND NOTE THAT I QUICKLY STEPPED ON THE BRAKE. I TOOK THE CAR TO A GM DEALERSHIP, AND THEY DIDN'T FIND A PROBLEM IN THE OBD CODES. THEY SAID THEY WOULD SEND DETAILED LOGS TO GM. BUT IT HAS BEEN OVER A WEEK, AND GM HAS YET TO CONTACT ME. THIS CAR FREQUENTLY HAS OTHER PROBLEMS THAT APPEAR TO BE DUE TO COMPUTER SYSTEMS, INCLUDING: - PROBLEMS STARTING - PROBLEMS CHARGING - THE CENTER CONSOLE DISPLAY FREEZING, LEADING TO: CAMERAS REMAINING ON WHILE I DRIVE, OR LOSS OF HVAC CONTROLS SEE A SIMILAR REPORT AT: HTTPS://WWW.NHTSA.GOV/VEHICLE/2018/CHEVROLET/BOLT#COMPLAINTS ISSUE # 11270898
Mfg Campaign: 11298838
Recall Date: Jan 12, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WITH THE VEHICLE IN THE "L" MODE DRIVING FORWARD, ON BOTH CITY STREETS AND HIGHWAYS,THE REGEN BRAKING DOES NOT CONSISTENTLY ENGAGE, THEREBY CREATING THE POTENTIAL FOR NOT BEING ABLE TO STOP THE CAR IN TIME WITH THE REGULAR BRAKES TO AVOID A COLLISION. IT HAS BEEN TO 2 DIFFERENT DEALERSHIPS A TOTAL OF 6 TIMES WITH NO RESOLUTION OF THE ISSUE. DEALERSHIP #1 WAS NOT ABLE TO REPLICATE PROBLEM. DEALERSHIP #2 HAD TECH RIDE WITH ME AND PROBLEM OCCURRED MULTIPLE TIMES. TECH STATED HE WOULD HAVE TO RESEARCH THE ISSUE. CHEVY SEEMS TO DENY THIS IS A PROBLEM. I'M VERY CONCERNED THIS WILL RESULT IN A REAR END OR PEDESTRIAN COLLISION.
Corrective Action:
WITH THE VEHICLE IN THE "L" MODE DRIVING FORWARD, ON BOTH CITY STREETS AND HIGHWAYS,THE REGEN BRAKING DOES NOT CONSISTENTLY ENGAGE, THEREBY CREATING THE POTENTIAL FOR NOT BEING ABLE TO STOP THE CAR IN TIME WITH THE REGULAR BRAKES TO AVOID A COLLISION. IT HAS BEEN TO 2 DIFFERENT DEALERSHIPS A TOTAL OF 6 TIMES WITH NO RESOLUTION OF THE ISSUE. DEALERSHIP #1 WAS NOT ABLE TO REPLICATE PROBLEM. DEALERSHIP #2 HAD TECH RIDE WITH ME AND PROBLEM OCCURRED MULTIPLE TIMES. TECH STATED HE WOULD HAVE TO RESEARCH THE ISSUE. CHEVY SEEMS TO DENY THIS IS A PROBLEM. I'M VERY CONCERNED THIS WILL RESULT IN A REAR END OR PEDESTRIAN COLLISION.
Additional Notes:
WITH THE VEHICLE IN THE "L" MODE DRIVING FORWARD, ON BOTH CITY STREETS AND HIGHWAYS,THE REGEN BRAKING DOES NOT CONSISTENTLY ENGAGE, THEREBY CREATING THE POTENTIAL FOR NOT BEING ABLE TO STOP THE CAR IN TIME WITH THE REGULAR BRAKES TO AVOID A COLLISION. IT HAS BEEN TO 2 DIFFERENT DEALERSHIPS A TOTAL OF 6 TIMES WITH NO RESOLUTION OF THE ISSUE. DEALERSHIP #1 WAS NOT ABLE TO REPLICATE PROBLEM. DEALERSHIP #2 HAD TECH RIDE WITH ME AND PROBLEM OCCURRED MULTIPLE TIMES. TECH STATED HE WOULD HAVE TO RESEARCH THE ISSUE. CHEVY SEEMS TO DENY THIS IS A PROBLEM. I'M VERY CONCERNED THIS WILL RESULT IN A REAR END OR PEDESTRIAN COLLISION.
Mfg Campaign: 11270898
Recall Date: Oct 24, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Mfg Campaign: 11240406
Recall Date: Jul 29, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Mfg Campaign: 11240406
Recall Date: Jul 29, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET BOLT EV. WHILE DRIVING 20 MPH, "SYSTEM SHUTTING DOWN" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE SEIZED IN THE MIDDLE OF THE ROAD. THE CONTACT WAS UNABLE TO POWER OFF THE VEHICLE WITH THE START BUTTON. THE VEHICLE WAS TOWED TO FAULKNER CHEVROLET OF LANCASTER (LOCATED AT 2000 BENNET AVE, LANCASTER, PA 17601, (717) 299-0961) WHERE IT WAS DIAGNOSED THAT THE DRIVE MODULE, INVERTER, AND A POWER CABLE (HARNESS) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,403.
Mfg Campaign: 11240406
Recall Date: Jul 29, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON MARCH 17, 2019 AT APPROXIMATELY 3:45P.M., WE PARKED THE BOLT IN THE DRIVEWAY OF OUR HOME. WE EXITED THE BOLT AND PLUGGED IT INTO OUR JUICEBOX (LEVEL 2) CHARGER AS USUAL. AT APPROXIMATELY 5:00 PM, WE WERE ALERTED THAT THE BOLT WAS ON FIRE. WE DISCOVERED SMOKE BILLOWING OUT OF THE REAR OF THE BOLT AND THE BOLT APPARENTLY COMBUSTING FROM WITHIN IN THE AREA OF THE BATTERY CELLS. THE FIRE DEPARTMENT WAS CONTACTED AND TOOK APPROXIMATELY 3 HOURS TO CONTROL THE FIRE AND SMOKE. THE FIRE DEPARTMENT EVACUATED US, OUR DOWNSTAIRS NEIGHBORS, AND BOTH UNITS OF THE HOME NEXT DOOR DURING THE FIRE. THE FUMES FROM THE BURNING MATERIALS WAS SO THICK AND NOXIOUS IT PERMEATED OUR HOME, REQUIRING PROFESSIONAL CLEANING. WE EXPERIENCED HEADACHES FOLLOWING CONTACT WITH THE SMOKE. THE BOLT IS A TOTAL LOSS. IT TOOK CHEVY A FEW DAYS TO RESPOND TO OUR CLAIM. EVENTUALLY CHEVY SENT TWO ENGINEERS FROM DETROIT TO OUR DRIVEWAY TO INSPECT THE JUICE BOX. CHEVY PURCHASED THE CAR FROM THE INSURANCE COMPANY.
Corrective Action:
ON MARCH 17, 2019 AT APPROXIMATELY 3:45P.M., WE PARKED THE BOLT IN THE DRIVEWAY OF OUR HOME. WE EXITED THE BOLT AND PLUGGED IT INTO OUR JUICEBOX (LEVEL 2) CHARGER AS USUAL. AT APPROXIMATELY 5:00 PM, WE WERE ALERTED THAT THE BOLT WAS ON FIRE. WE DISCOVERED SMOKE BILLOWING OUT OF THE REAR OF THE BOLT AND THE BOLT APPARENTLY COMBUSTING FROM WITHIN IN THE AREA OF THE BATTERY CELLS. THE FIRE DEPARTMENT WAS CONTACTED AND TOOK APPROXIMATELY 3 HOURS TO CONTROL THE FIRE AND SMOKE. THE FIRE DEPARTMENT EVACUATED US, OUR DOWNSTAIRS NEIGHBORS, AND BOTH UNITS OF THE HOME NEXT DOOR DURING THE FIRE. THE FUMES FROM THE BURNING MATERIALS WAS SO THICK AND NOXIOUS IT PERMEATED OUR HOME, REQUIRING PROFESSIONAL CLEANING. WE EXPERIENCED HEADACHES FOLLOWING CONTACT WITH THE SMOKE. THE BOLT IS A TOTAL LOSS. IT TOOK CHEVY A FEW DAYS TO RESPOND TO OUR CLAIM. EVENTUALLY CHEVY SENT TWO ENGINEERS FROM DETROIT TO OUR DRIVEWAY TO INSPECT THE JUICE BOX. CHEVY PURCHASED THE CAR FROM THE INSURANCE COMPANY.
Additional Notes:
ON MARCH 17, 2019 AT APPROXIMATELY 3:45P.M., WE PARKED THE BOLT IN THE DRIVEWAY OF OUR HOME. WE EXITED THE BOLT AND PLUGGED IT INTO OUR JUICEBOX (LEVEL 2) CHARGER AS USUAL. AT APPROXIMATELY 5:00 PM, WE WERE ALERTED THAT THE BOLT WAS ON FIRE. WE DISCOVERED SMOKE BILLOWING OUT OF THE REAR OF THE BOLT AND THE BOLT APPARENTLY COMBUSTING FROM WITHIN IN THE AREA OF THE BATTERY CELLS. THE FIRE DEPARTMENT WAS CONTACTED AND TOOK APPROXIMATELY 3 HOURS TO CONTROL THE FIRE AND SMOKE. THE FIRE DEPARTMENT EVACUATED US, OUR DOWNSTAIRS NEIGHBORS, AND BOTH UNITS OF THE HOME NEXT DOOR DURING THE FIRE. THE FUMES FROM THE BURNING MATERIALS WAS SO THICK AND NOXIOUS IT PERMEATED OUR HOME, REQUIRING PROFESSIONAL CLEANING. WE EXPERIENCED HEADACHES FOLLOWING CONTACT WITH THE SMOKE. THE BOLT IS A TOTAL LOSS. IT TOOK CHEVY A FEW DAYS TO RESPOND TO OUR CLAIM. EVENTUALLY CHEVY SENT TWO ENGINEERS FROM DETROIT TO OUR DRIVEWAY TO INSPECT THE JUICE BOX. CHEVY PURCHASED THE CAR FROM THE INSURANCE COMPANY.
Mfg Campaign: 11230072
Recall Date: Jul 8, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Corrective Action:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Additional Notes:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Mfg Campaign: 11182806
Recall Date: Feb 27, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Corrective Action:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Additional Notes:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Mfg Campaign: 11182806
Recall Date: Feb 27, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Corrective Action:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Additional Notes:
35% REDUCTION IN RANGE WITH NORMAL DRIVING CONDITIONS, ADDITIONAL 27% REDUCTION IN RANGE AFTER COURTESY RECALL #18125 LOS OF PROPULSION HIGH VOLTAGE BATTERY WITHOUT NOTIFICATION. GM ACKNOWLEDGES RANGE LOSS, THEY INFORMED ME THIS IS NORMAL, UNABLE TO USE VEHICLE FOR WORK COMMUTING
Mfg Campaign: 11182806
Recall Date: Feb 27, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WIPERS CAN FREEZE AND TO BOTTOM OF WINDSHIELD AND BECOME IMMOBILIZED WHILE DRIVING, IMPAIRING VISIBILITY. THIS HAS HAPPENED SEVERAL TIMES THIS WINTER, OUR FIRST WITH THIS CAR, WHILE DRIVING AT VARIOUS SPEEDS WHEN OUTDOOR TEMP WAS ABOUT 25 DEG F, EVEN THOUGH CAR INTERIOR TEMPS WERE COMFORTABLE. DEFROST HEAT DUCT ON DASHBOARD HITS GLASS SEVERAL INCHES ABOVE WIPERS AND DOES NOT ADEQUATELY HEAT THE LOWERMOST WINDSHIELD WHERE WIPERS REST AT BOTTOM OF SWIPE. SEEMS LIKE A COUPLE OF INCHES OF LAMINATED HEATING ELEMENTS SIMILAR TO THE REAR WINDOW SHOULD BE REQUIRED, WITH A BUTTON TO CONTROL IT, AND THERE SHOULD BE A HEATED DRAIN HOLE TO REMOVE THE WATER.
Corrective Action:
FRONT WIPERS CAN FREEZE AND TO BOTTOM OF WINDSHIELD AND BECOME IMMOBILIZED WHILE DRIVING, IMPAIRING VISIBILITY. THIS HAS HAPPENED SEVERAL TIMES THIS WINTER, OUR FIRST WITH THIS CAR, WHILE DRIVING AT VARIOUS SPEEDS WHEN OUTDOOR TEMP WAS ABOUT 25 DEG F, EVEN THOUGH CAR INTERIOR TEMPS WERE COMFORTABLE. DEFROST HEAT DUCT ON DASHBOARD HITS GLASS SEVERAL INCHES ABOVE WIPERS AND DOES NOT ADEQUATELY HEAT THE LOWERMOST WINDSHIELD WHERE WIPERS REST AT BOTTOM OF SWIPE. SEEMS LIKE A COUPLE OF INCHES OF LAMINATED HEATING ELEMENTS SIMILAR TO THE REAR WINDOW SHOULD BE REQUIRED, WITH A BUTTON TO CONTROL IT, AND THERE SHOULD BE A HEATED DRAIN HOLE TO REMOVE THE WATER.
Additional Notes:
FRONT WIPERS CAN FREEZE AND TO BOTTOM OF WINDSHIELD AND BECOME IMMOBILIZED WHILE DRIVING, IMPAIRING VISIBILITY. THIS HAS HAPPENED SEVERAL TIMES THIS WINTER, OUR FIRST WITH THIS CAR, WHILE DRIVING AT VARIOUS SPEEDS WHEN OUTDOOR TEMP WAS ABOUT 25 DEG F, EVEN THOUGH CAR INTERIOR TEMPS WERE COMFORTABLE. DEFROST HEAT DUCT ON DASHBOARD HITS GLASS SEVERAL INCHES ABOVE WIPERS AND DOES NOT ADEQUATELY HEAT THE LOWERMOST WINDSHIELD WHERE WIPERS REST AT BOTTOM OF SWIPE. SEEMS LIKE A COUPLE OF INCHES OF LAMINATED HEATING ELEMENTS SIMILAR TO THE REAR WINDOW SHOULD BE REQUIRED, WITH A BUTTON TO CONTROL IT, AND THERE SHOULD BE A HEATED DRAIN HOLE TO REMOVE THE WATER.
Mfg Campaign: 11182103
Recall Date: Feb 23, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Corrective Action:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Additional Notes:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Mfg Campaign: 11123861
Recall Date: Aug 31, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Corrective Action:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Additional Notes:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Mfg Campaign: 11123861
Recall Date: Aug 31, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Corrective Action:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Additional Notes:
WHILE APPROACHING A BUSY INTERSECTION OF A BUSY CITY STREET, AS COMING TO A STOP FIRST USING REGENERATIVE BRAKING, THEN APPLYING THE MECHANICAL BRAKES, THE GAUGE CLUSTER READ "LIMITED DRIVING CAPABILITY" (OR SOMETHING LIKE THAT). AS I CAME TO A STOP THE CAR SHIFTED ITSELF TO PARK AND APPLIED THE PARKING BRAKE. I ATTEMPTED TO SHIFT INTO DRIVE AND TAKE OFF THE PARKING BRAKE, WITH NO SUCCESS. THE VEHICLE INSTRUCTED TO GO BACK INTO PARK, WHICH IT DID WITHOUT MY INTERVENTION. I TRIED REVERSE AND NEUTRAL WITH NO EFFECT. ALL OTHER ELECTRONICS APPEARED TO WORK PROPERLY. I PUT ON THE HAZARD LIGHTS. I TRIED TURNING THE VEHICLE OFF AND BACK ON BY PRESSING THE START BUTTON, BUT THE CAR REBOOTED SHOWING A GLOBE LIKE GRAPHIC WHICH SAID SOMETHING TO THE EFFECT OF "RE-INITIALIZING". POLICE WERE CALLED AT THIS POINT AS I WAS LIMITING SAFE TRAFFIC MOVEMENT BY BLOCKING A LANE. I ATTEMPTED THE RESTARTING PROCEDURE REPETITIVELY, WITH NO SUCCESS TO GET THE VEHICLE MOVING AGAIN. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE FROM THE ROAD AS THE ROAD WAS TOO DANGEROUS TO TRY PUSHING THE VEHICLE, AND THE CAR DID NOT APPEAR TO BE ABLE TO GO INTO NEUTRAL. MY DEALERSHIP STATES THEY ARE GOING TO REPLACE THE "TRANSMISSION" TO RESOLVE THE PROBLEM.
Mfg Campaign: 11123861
Recall Date: Aug 31, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BOLT EV HAS A STEERING-WHEEL MOUNTED REGENERATIVE BREAKING PADDLE, WHICH APPLIES THE REGENERATIVE BREAKING, SLOWING THE VEHICLE. HOWEVER, WHEN THE BATTERY IS FULLY CHARGED, THIS PADDLE DOES NOTHING, WHICH HAS RESULTED IN SOME NEAR MISSES. A WARNING INDICATOR SHOULD BE PRESENT, OR THE DOCUMENTATION SHOULD SUGGEST ENABLING "HILLTOP RESERVE" TO PREVENT THIS FROM OCCURRING. I HAVE REPORTED THIS TO CHEVY, BUT NO RESPONSES WERE RECEIVED.
Corrective Action:
THE BOLT EV HAS A STEERING-WHEEL MOUNTED REGENERATIVE BREAKING PADDLE, WHICH APPLIES THE REGENERATIVE BREAKING, SLOWING THE VEHICLE. HOWEVER, WHEN THE BATTERY IS FULLY CHARGED, THIS PADDLE DOES NOTHING, WHICH HAS RESULTED IN SOME NEAR MISSES. A WARNING INDICATOR SHOULD BE PRESENT, OR THE DOCUMENTATION SHOULD SUGGEST ENABLING "HILLTOP RESERVE" TO PREVENT THIS FROM OCCURRING. I HAVE REPORTED THIS TO CHEVY, BUT NO RESPONSES WERE RECEIVED.
Additional Notes:
THE BOLT EV HAS A STEERING-WHEEL MOUNTED REGENERATIVE BREAKING PADDLE, WHICH APPLIES THE REGENERATIVE BREAKING, SLOWING THE VEHICLE. HOWEVER, WHEN THE BATTERY IS FULLY CHARGED, THIS PADDLE DOES NOTHING, WHICH HAS RESULTED IN SOME NEAR MISSES. A WARNING INDICATOR SHOULD BE PRESENT, OR THE DOCUMENTATION SHOULD SUGGEST ENABLING "HILLTOP RESERVE" TO PREVENT THIS FROM OCCURRING. I HAVE REPORTED THIS TO CHEVY, BUT NO RESPONSES WERE RECEIVED.
Mfg Campaign: 11072741
Recall Date: Feb 13, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE BOLT EV HAS A STEERING-WHEEL MOUNTED REGENERATIVE BREAKING PADDLE, WHICH APPLIES THE REGENERATIVE BREAKING, SLOWING THE VEHICLE. HOWEVER, WHEN THE BATTERY IS FULLY CHARGED, THIS PADDLE DOES NOTHING, WHICH HAS RESULTED IN SOME NEAR MISSES. A WARNING INDICATOR SHOULD BE PRESENT, OR THE DOCUMENTATION SHOULD SUGGEST ENABLING "HILLTOP RESERVE" TO PREVENT THIS FROM OCCURRING. I HAVE REPORTED THIS TO CHEVY, BUT NO RESPONSES WERE RECEIVED.
Corrective Action:
THE BOLT EV HAS A STEERING-WHEEL MOUNTED REGENERATIVE BREAKING PADDLE, WHICH APPLIES THE REGENERATIVE BREAKING, SLOWING THE VEHICLE. HOWEVER, WHEN THE BATTERY IS FULLY CHARGED, THIS PADDLE DOES NOTHING, WHICH HAS RESULTED IN SOME NEAR MISSES. A WARNING INDICATOR SHOULD BE PRESENT, OR THE DOCUMENTATION SHOULD SUGGEST ENABLING "HILLTOP RESERVE" TO PREVENT THIS FROM OCCURRING. I HAVE REPORTED THIS TO CHEVY, BUT NO RESPONSES WERE RECEIVED.
Additional Notes:
THE BOLT EV HAS A STEERING-WHEEL MOUNTED REGENERATIVE BREAKING PADDLE, WHICH APPLIES THE REGENERATIVE BREAKING, SLOWING THE VEHICLE. HOWEVER, WHEN THE BATTERY IS FULLY CHARGED, THIS PADDLE DOES NOTHING, WHICH HAS RESULTED IN SOME NEAR MISSES. A WARNING INDICATOR SHOULD BE PRESENT, OR THE DOCUMENTATION SHOULD SUGGEST ENABLING "HILLTOP RESERVE" TO PREVENT THIS FROM OCCURRING. I HAVE REPORTED THIS TO CHEVY, BUT NO RESPONSES WERE RECEIVED.
Mfg Campaign: 11072741
Recall Date: Feb 13, 2018
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