Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232421970
Recall Date: Dec 14, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222383790
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343880
Recall Date: Jul 23, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202311730
Recall Date: Nov 13, 2020
Consumer Complaints
430 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
My steering rack failed. Steering won't return to center on faster sweeping turns. Same thing happened to my neighbor who has a 2019 Bolt EV. Seems like such a common problem it probably should have been a recall.
Corrective Action:
My steering rack failed. Steering won't return to center on faster sweeping turns. Same thing happened to my neighbor who has a 2019 Bolt EV. Seems like such a common problem it probably should have been a recall.
Additional Notes:
My steering rack failed. Steering won't return to center on faster sweeping turns. Same thing happened to my neighbor who has a 2019 Bolt EV. Seems like such a common problem it probably should have been a recall.
Mfg Campaign: 11566237
Recall Date: Jan 18, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering no longer returns to center after a turn, and manual correcting force is needed. This creates a safety risk in the event the driver is unable to correct the steering wheel. This problem was confirmed by a dealer, but the cause was not diagnosed. Multiple Bolt drivers have reported failed steering gear with the same symptoms, which is likely the cause. No warning lights appear when experiencing this issue.
Corrective Action:
The steering no longer returns to center after a turn, and manual correcting force is needed. This creates a safety risk in the event the driver is unable to correct the steering wheel. This problem was confirmed by a dealer, but the cause was not diagnosed. Multiple Bolt drivers have reported failed steering gear with the same symptoms, which is likely the cause. No warning lights appear when experiencing this issue.
Additional Notes:
The steering no longer returns to center after a turn, and manual correcting force is needed. This creates a safety risk in the event the driver is unable to correct the steering wheel. This problem was confirmed by a dealer, but the cause was not diagnosed. Multiple Bolt drivers have reported failed steering gear with the same symptoms, which is likely the cause. No warning lights appear when experiencing this issue.
Mfg Campaign: 11562710
Recall Date: Dec 30, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Steering does not return to center on its own after a turn. Have to apply a lot of force to steering wheel to bring it back to center.
Corrective Action:
Steering does not return to center on its own after a turn. Have to apply a lot of force to steering wheel to bring it back to center.
Additional Notes:
Steering does not return to center on its own after a turn. Have to apply a lot of force to steering wheel to bring it back to center.
Mfg Campaign: 11560203
Recall Date: Dec 14, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Steering doesn't want to return the center. This is a safety issue. Had steering rack replaced at 24k miles and now at 49k miles it's having the same issue. These parts are defective.
Corrective Action:
Steering doesn't want to return the center. This is a safety issue. Had steering rack replaced at 24k miles and now at 49k miles it's having the same issue. These parts are defective.
Additional Notes:
Steering doesn't want to return the center. This is a safety issue. Had steering rack replaced at 24k miles and now at 49k miles it's having the same issue. These parts are defective.
Mfg Campaign: 11559625
Recall Date: Dec 11, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
steering wheel bind when returning to center. This vehicle has less than 40,000 miles and just out of warranty. This could cause an accident if someone is taken by surprise when turning and the steering wheel is hard to turn back or stays in the turning position.
Corrective Action:
steering wheel bind when returning to center. This vehicle has less than 40,000 miles and just out of warranty. This could cause an accident if someone is taken by surprise when turning and the steering wheel is hard to turn back or stays in the turning position.
Additional Notes:
steering wheel bind when returning to center. This vehicle has less than 40,000 miles and just out of warranty. This could cause an accident if someone is taken by surprise when turning and the steering wheel is hard to turn back or stays in the turning position.
Mfg Campaign: 11557372
Recall Date: Nov 29, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Within an hour of taking delivery of this used car, I noticed the steering system had an issue. When making a turn, the steering wheel would not return to center. It felt very unsafe to drive, having to force the steering back to center when turning. If I had not reacted fast enough I could have very easily ran into another car, or over the curb and into a pedestrian. I called and texted the Mazda dealership that sold the car to me, and they told me to bring it back to be repaired. They had the car taken to a Chevrolet dealership who confirmed that the steering gear / steering rack needs replaced. They are currently waiting on the parts to make the repairs. The service department of the Chevrolet dealership inspected the car and confirmed it needs repaired. There were no warning lamps or messages of the problem. The only indication of the issue was the steering not performing as it should.
Corrective Action:
Within an hour of taking delivery of this used car, I noticed the steering system had an issue. When making a turn, the steering wheel would not return to center. It felt very unsafe to drive, having to force the steering back to center when turning. If I had not reacted fast enough I could have very easily ran into another car, or over the curb and into a pedestrian. I called and texted the Mazda dealership that sold the car to me, and they told me to bring it back to be repaired. They had the car taken to a Chevrolet dealership who confirmed that the steering gear / steering rack needs replaced. They are currently waiting on the parts to make the repairs. The service department of the Chevrolet dealership inspected the car and confirmed it needs repaired. There were no warning lamps or messages of the problem. The only indication of the issue was the steering not performing as it should.
Additional Notes:
Within an hour of taking delivery of this used car, I noticed the steering system had an issue. When making a turn, the steering wheel would not return to center. It felt very unsafe to drive, having to force the steering back to center when turning. If I had not reacted fast enough I could have very easily ran into another car, or over the curb and into a pedestrian. I called and texted the Mazda dealership that sold the car to me, and they told me to bring it back to be repaired. They had the car taken to a Chevrolet dealership who confirmed that the steering gear / steering rack needs replaced. They are currently waiting on the parts to make the repairs. The service department of the Chevrolet dealership inspected the car and confirmed it needs repaired. There were no warning lamps or messages of the problem. The only indication of the issue was the steering not performing as it should.
Mfg Campaign: 11556101
Recall Date: Nov 20, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
When driving sometimes the AIRBAG indicator light on the dash will turn on. Turning the car off and on will clear the light and it may not return for multiple drives. It's hard to replicate, but seems to happen while driving for a while. The car does not offer any other indication about the airbag's safety so I don't know if it is a faulty airbag system or a faulty indicator.
Corrective Action:
When driving sometimes the AIRBAG indicator light on the dash will turn on. Turning the car off and on will clear the light and it may not return for multiple drives. It's hard to replicate, but seems to happen while driving for a while. The car does not offer any other indication about the airbag's safety so I don't know if it is a faulty airbag system or a faulty indicator.
Additional Notes:
When driving sometimes the AIRBAG indicator light on the dash will turn on. Turning the car off and on will clear the light and it may not return for multiple drives. It's hard to replicate, but seems to happen while driving for a while. The car does not offer any other indication about the airbag's safety so I don't know if it is a faulty airbag system or a faulty indicator.
Mfg Campaign: 11553882
Recall Date: Nov 6, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
During turns the steering rack will sometimes fail to return to center like normal and the power steering assist will fail to provide assistance mid turn. When this occurs the first symptom is the steering will pull into the direction of the turn at the beginning of the turn. This feels like an oversteer condition, but it happens at any speed and is a result of the steering moving into the turn on its own. After the turn is complete the steering wheel will not return to the center position on its own at all. This requires the driver to correct the steering wheel's position. Since this occurs seemingly unpredictably it feels like a safety risk since it requires me to be alert and ready to make quick manual corrections at any point while driving. I am reluctant to allow others to drive the vehicle since they are not away of this unexpected steering behavior. This is most easy to perceive during sweeping turns where there is plenty of time to notice the fault, however it occurs during tight turns as well. This is particularly scary during left turns at intersections when there is oncoming traffic. This issue has been occurring for approximately the last 10k miles at least and seems to increase in frequency but still not easy to predict or anticipate.
Corrective Action:
During turns the steering rack will sometimes fail to return to center like normal and the power steering assist will fail to provide assistance mid turn. When this occurs the first symptom is the steering will pull into the direction of the turn at the beginning of the turn. This feels like an oversteer condition, but it happens at any speed and is a result of the steering moving into the turn on its own. After the turn is complete the steering wheel will not return to the center position on its own at all. This requires the driver to correct the steering wheel's position. Since this occurs seemingly unpredictably it feels like a safety risk since it requires me to be alert and ready to make quick manual corrections at any point while driving. I am reluctant to allow others to drive the vehicle since they are not away of this unexpected steering behavior. This is most easy to perceive during sweeping turns where there is plenty of time to notice the fault, however it occurs during tight turns as well. This is particularly scary during left turns at intersections when there is oncoming traffic. This issue has been occurring for approximately the last 10k miles at least and seems to increase in frequency but still not easy to predict or anticipate.
Additional Notes:
During turns the steering rack will sometimes fail to return to center like normal and the power steering assist will fail to provide assistance mid turn. When this occurs the first symptom is the steering will pull into the direction of the turn at the beginning of the turn. This feels like an oversteer condition, but it happens at any speed and is a result of the steering moving into the turn on its own. After the turn is complete the steering wheel will not return to the center position on its own at all. This requires the driver to correct the steering wheel's position. Since this occurs seemingly unpredictably it feels like a safety risk since it requires me to be alert and ready to make quick manual corrections at any point while driving. I am reluctant to allow others to drive the vehicle since they are not away of this unexpected steering behavior. This is most easy to perceive during sweeping turns where there is plenty of time to notice the fault, however it occurs during tight turns as well. This is particularly scary during left turns at intersections when there is oncoming traffic. This issue has been occurring for approximately the last 10k miles at least and seems to increase in frequency but still not easy to predict or anticipate.
Mfg Campaign: 11553887
Recall Date: Nov 6, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
1. Steering, the steering gear does not return wheels to straight position when exiting a turn, I need to forcefully move steering wheel from a turn back to a straight position. 2. Brakes, after hitting brake a knocking sound is heard. Also does this when car is off and opening and closing doors, was told this is a brake actuator problem.
Corrective Action:
1. Steering, the steering gear does not return wheels to straight position when exiting a turn, I need to forcefully move steering wheel from a turn back to a straight position. 2. Brakes, after hitting brake a knocking sound is heard. Also does this when car is off and opening and closing doors, was told this is a brake actuator problem.
Additional Notes:
1. Steering, the steering gear does not return wheels to straight position when exiting a turn, I need to forcefully move steering wheel from a turn back to a straight position. 2. Brakes, after hitting brake a knocking sound is heard. Also does this when car is off and opening and closing doors, was told this is a brake actuator problem.
Mfg Campaign: 11552099
Recall Date: Oct 26, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. Steering, the steering gear does not return wheels to straight position when exiting a turn, I need to forcefully move steering wheel from a turn back to a straight position. 2. Brakes, after hitting brake a knocking sound is heard. Also does this when car is off and opening and closing doors, was told this is a brake actuator problem.
Corrective Action:
1. Steering, the steering gear does not return wheels to straight position when exiting a turn, I need to forcefully move steering wheel from a turn back to a straight position. 2. Brakes, after hitting brake a knocking sound is heard. Also does this when car is off and opening and closing doors, was told this is a brake actuator problem.
Additional Notes:
1. Steering, the steering gear does not return wheels to straight position when exiting a turn, I need to forcefully move steering wheel from a turn back to a straight position. 2. Brakes, after hitting brake a knocking sound is heard. Also does this when car is off and opening and closing doors, was told this is a brake actuator problem.
Mfg Campaign: 11552099
Recall Date: Oct 26, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.
Corrective Action:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.
Additional Notes:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.
Mfg Campaign: 11551564
Recall Date: Oct 24, 2023
General Motors, Llc
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.
Corrective Action:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.
Additional Notes:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.
Mfg Campaign: 11551564
Recall Date: Oct 24, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced
Corrective Action:
Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced
Additional Notes:
Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced
Mfg Campaign: 11551273
Recall Date: Oct 22, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced
Corrective Action:
Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced
Additional Notes:
Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced
Mfg Campaign: 11551273
Recall Date: Oct 22, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering has begun binding and after turning, the steering wheel does not smoothly return to center like it used to. Steering randomly sticks. I worry the steering rack will fail completely, potentially causing loss of control of the vehicle.
Corrective Action:
The steering has begun binding and after turning, the steering wheel does not smoothly return to center like it used to. Steering randomly sticks. I worry the steering rack will fail completely, potentially causing loss of control of the vehicle.
Additional Notes:
The steering has begun binding and after turning, the steering wheel does not smoothly return to center like it used to. Steering randomly sticks. I worry the steering rack will fail completely, potentially causing loss of control of the vehicle.
Mfg Campaign: 11548701
Recall Date: Oct 6, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
When I turn at slower speeds the steering does not return to center when I release pressure on the steering wheel. It will maintain the turn or increase the turn. This is when I turn the wheel 1/4 to 1/2 revolution or more. The car could remain in a turn when that is not desired. I have not taken it to the dealer. It has not been inspected by the manufacturer, police or others. There are no indications of failure on the panel. This is a new car to me. It is used with 93,000 miles.
Corrective Action:
When I turn at slower speeds the steering does not return to center when I release pressure on the steering wheel. It will maintain the turn or increase the turn. This is when I turn the wheel 1/4 to 1/2 revolution or more. The car could remain in a turn when that is not desired. I have not taken it to the dealer. It has not been inspected by the manufacturer, police or others. There are no indications of failure on the panel. This is a new car to me. It is used with 93,000 miles.
Additional Notes:
When I turn at slower speeds the steering does not return to center when I release pressure on the steering wheel. It will maintain the turn or increase the turn. This is when I turn the wheel 1/4 to 1/2 revolution or more. The car could remain in a turn when that is not desired. I have not taken it to the dealer. It has not been inspected by the manufacturer, police or others. There are no indications of failure on the panel. This is a new car to me. It is used with 93,000 miles.
Mfg Campaign: 11547419
Recall Date: Sep 29, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
My steering was difficult to turn and would not automatically return to center. It was difficult to keep the vehicle pointed in the right direction without a lot of effort. I brought the vehicle to the dealer and they first reprogrammed the power steering module, but that did not resolve the problem. They then did diagnosis with GM and found that the steering rack (steering gear) was binding and required replacement. There were no warning lamps or codes that appeared to be raised as part of the failure.
Corrective Action:
My steering was difficult to turn and would not automatically return to center. It was difficult to keep the vehicle pointed in the right direction without a lot of effort. I brought the vehicle to the dealer and they first reprogrammed the power steering module, but that did not resolve the problem. They then did diagnosis with GM and found that the steering rack (steering gear) was binding and required replacement. There were no warning lamps or codes that appeared to be raised as part of the failure.
Additional Notes:
My steering was difficult to turn and would not automatically return to center. It was difficult to keep the vehicle pointed in the right direction without a lot of effort. I brought the vehicle to the dealer and they first reprogrammed the power steering module, but that did not resolve the problem. They then did diagnosis with GM and found that the steering rack (steering gear) was binding and required replacement. There were no warning lamps or codes that appeared to be raised as part of the failure.
Mfg Campaign: 11544653
Recall Date: Sep 15, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that while turning the vehicle to the left or right the steering wheel failed to return to center as expected. The contact had to use excessive force to maneuver the steering wheel back to the center while driving. There were no warning lights illuminated. The contact researched the failure and linked the failure to the steering rack. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000.
Corrective Action:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that while turning the vehicle to the left or right the steering wheel failed to return to center as expected. The contact had to use excessive force to maneuver the steering wheel back to the center while driving. There were no warning lights illuminated. The contact researched the failure and linked the failure to the steering rack. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000.
Additional Notes:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated that while turning the vehicle to the left or right the steering wheel failed to return to center as expected. The contact had to use excessive force to maneuver the steering wheel back to the center while driving. There were no warning lights illuminated. The contact researched the failure and linked the failure to the steering rack. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000.
Mfg Campaign: 11544667
Recall Date: Sep 15, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Popping noise during turning at low speed and steering wheel does not return to center coming out of a turn.
Corrective Action:
Popping noise during turning at low speed and steering wheel does not return to center coming out of a turn.
Additional Notes:
Popping noise during turning at low speed and steering wheel does not return to center coming out of a turn.
Mfg Campaign: 11544400
Recall Date: Sep 13, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Popping noise during turning at low speed and steering wheel does not return to center coming out of a turn.
Corrective Action:
Popping noise during turning at low speed and steering wheel does not return to center coming out of a turn.
Additional Notes:
Popping noise during turning at low speed and steering wheel does not return to center coming out of a turn.
Mfg Campaign: 11544400
Recall Date: Sep 13, 2023
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