Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, xDrive40i, X5 M50i, X5M, X7 xDrive40i, X7 M50i, X6 xDrive40i, X6 M50i and X6M vehicles and 2021 X5 xDrive45e vehicles. The weld between the front axle support and the right front control arm bearing bracket may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 4, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 X5 sDrive40i, xDrive40i, xDrive50i, X5 M50i, X5M, X6 sDrive40i, xDrive40i, X6 M50i, X6M, X7 M50i and 2021 X5 xDrive45e vehicles. The headlamps may allow a blue light to illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 1, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive 40i, X5 xDrive 40i and one X7 xDrive 40i vehicle. The starter motor may have an extra bolt that could potentially fall into the transmission housing and cause an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 7, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, X5 xDrive40i, X5 M50i, X7 xDrive40i and X7 M50i vehicles. The steering rack pinion teeth may break under load, resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2019
Consumer Complaints
91 ComplaintsBmw Of North America, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership the next day with rope securing the door to the pillar and the rear passenger door.
Corrective Action:
The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership the next day with rope securing the door to the pillar and the rear passenger door.
Additional Notes:
The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership the next day with rope securing the door to the pillar and the rear passenger door.
Mfg Campaign: 11588598
Recall Date: May 14, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587909
Recall Date: May 9, 2024
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587909
Recall Date: May 9, 2024
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was parking the car in a parking lot. I had my foot completely off of the gas pedal while allowing the car to roll forward into a parking spot. The car suddenly accelerates and I could not slam on the brakes fast enough to prevent damage. This was the 3rd time this type of incident occurred in this car.
Corrective Action:
I was parking the car in a parking lot. I had my foot completely off of the gas pedal while allowing the car to roll forward into a parking spot. The car suddenly accelerates and I could not slam on the brakes fast enough to prevent damage. This was the 3rd time this type of incident occurred in this car.
Additional Notes:
I was parking the car in a parking lot. I had my foot completely off of the gas pedal while allowing the car to roll forward into a parking spot. The car suddenly accelerates and I could not slam on the brakes fast enough to prevent damage. This was the 3rd time this type of incident occurred in this car.
Mfg Campaign: 11584943
Recall Date: Apr 24, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
cHECK ENGINE LIGHT IS ON AND BASED ON THE CODE THERE IS A PROBLEM WITH THE ACTIVE GRILL SHUTTERS. i DID SOME RESEARCH AND SEEMS THIS IS A COMMON PROBLEM WHERE THE ACTUATOR MOTOR MAY BE THE PROBLEM
Corrective Action:
cHECK ENGINE LIGHT IS ON AND BASED ON THE CODE THERE IS A PROBLEM WITH THE ACTIVE GRILL SHUTTERS. i DID SOME RESEARCH AND SEEMS THIS IS A COMMON PROBLEM WHERE THE ACTUATOR MOTOR MAY BE THE PROBLEM
Additional Notes:
cHECK ENGINE LIGHT IS ON AND BASED ON THE CODE THERE IS A PROBLEM WITH THE ACTIVE GRILL SHUTTERS. i DID SOME RESEARCH AND SEEMS THIS IS A COMMON PROBLEM WHERE THE ACTUATOR MOTOR MAY BE THE PROBLEM
Mfg Campaign: 11571168
Recall Date: Feb 10, 2024
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The front headlight enclosure repeatedly fogs because moisture gets inside. It has just happened again to us. This has been widely reported by BMW owners and is a significant safety issue that BMW has not addressed. In the interest of public safety BMW should recall and replace whatever defective parts cause the problem.
Corrective Action:
The front headlight enclosure repeatedly fogs because moisture gets inside. It has just happened again to us. This has been widely reported by BMW owners and is a significant safety issue that BMW has not addressed. In the interest of public safety BMW should recall and replace whatever defective parts cause the problem.
Additional Notes:
The front headlight enclosure repeatedly fogs because moisture gets inside. It has just happened again to us. This has been widely reported by BMW owners and is a significant safety issue that BMW has not addressed. In the interest of public safety BMW should recall and replace whatever defective parts cause the problem.
Mfg Campaign: 11565451
Recall Date: Jan 14, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 BMW X5. The contact stated that upon starting the vehicle, the check engine warning illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active air flap controller. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Corrective Action:
The contact owns a 2020 BMW X5. The contact stated that upon starting the vehicle, the check engine warning illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active air flap controller. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Additional Notes:
The contact owns a 2020 BMW X5. The contact stated that upon starting the vehicle, the check engine warning illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active air flap controller. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Mfg Campaign: 11556127
Recall Date: Nov 20, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Rear restraint system malfunction. BMW states it’s a faulty airbag that is not under warranty. Car has never been in an accident and only 4 years old so there should not have been any issues. It is a safety issue for passengers.
Corrective Action:
Rear restraint system malfunction. BMW states it’s a faulty airbag that is not under warranty. Car has never been in an accident and only 4 years old so there should not have been any issues. It is a safety issue for passengers.
Additional Notes:
Rear restraint system malfunction. BMW states it’s a faulty airbag that is not under warranty. Car has never been in an accident and only 4 years old so there should not have been any issues. It is a safety issue for passengers.
Mfg Campaign: 11551427
Recall Date: Oct 23, 2023
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I was driving in the rain and I experienced an issue with a vehicle’s automatic safety systems that are designed to aid you from crashing and it would have been the proximate cause of my fatal accident had I not realized what was happening and stopped the system’s actions. The system kicked in when I touched the rumble strip with my front left tire but I brought it back before the system could because it detected the event and created a countering event to correct my mistake, hence begins the issue. When the car veered right it didn’t need to so I had to counter that movement to keep from hitting the car next to me. The car then detected this and created another event that I again corrected before the system could. This created a situation now where the systems working together were creating events to correct events it didn’t need to do because the systems when working together now had a response time to real world events slower than mine and it couldn’t stop itself from doing this solely due to a lack of processing power. In less than 2 seconds I went from driving straight to fighting a car that put me into a horizontal “death wobble” that would have caused my car to spin either clockwise or counterclockwise at some point had I panicked and slammed on the brakes, which is what most people would have done in this situation, but I knew better. I realized what was happening immediately and I stopped it by simply keeping the steering wheel centered straight ahead forcefully until the safety systems caught up and cleared all the events. I am giving you the short version because the system in the first 1-2 seconds made, created, and stacked at least 5 of these events as I fought to correct them until the vehicle’s body roll and “death wobble” stopped and I was able to drive straight again. The wet roadways and rain only made it worse. This is a huge problem and may cause so many fatal accidents that I can’t even imagine, as I a retired policer this
Corrective Action:
I was driving in the rain and I experienced an issue with a vehicle’s automatic safety systems that are designed to aid you from crashing and it would have been the proximate cause of my fatal accident had I not realized what was happening and stopped the system’s actions. The system kicked in when I touched the rumble strip with my front left tire but I brought it back before the system could because it detected the event and created a countering event to correct my mistake, hence begins the issue. When the car veered right it didn’t need to so I had to counter that movement to keep from hitting the car next to me. The car then detected this and created another event that I again corrected before the system could. This created a situation now where the systems working together were creating events to correct events it didn’t need to do because the systems when working together now had a response time to real world events slower than mine and it couldn’t stop itself from doing this solely due to a lack of processing power. In less than 2 seconds I went from driving straight to fighting a car that put me into a horizontal “death wobble” that would have caused my car to spin either clockwise or counterclockwise at some point had I panicked and slammed on the brakes, which is what most people would have done in this situation, but I knew better. I realized what was happening immediately and I stopped it by simply keeping the steering wheel centered straight ahead forcefully until the safety systems caught up and cleared all the events. I am giving you the short version because the system in the first 1-2 seconds made, created, and stacked at least 5 of these events as I fought to correct them until the vehicle’s body roll and “death wobble” stopped and I was able to drive straight again. The wet roadways and rain only made it worse. This is a huge problem and may cause so many fatal accidents that I can’t even imagine, as I a retired policer this
Additional Notes:
I was driving in the rain and I experienced an issue with a vehicle’s automatic safety systems that are designed to aid you from crashing and it would have been the proximate cause of my fatal accident had I not realized what was happening and stopped the system’s actions. The system kicked in when I touched the rumble strip with my front left tire but I brought it back before the system could because it detected the event and created a countering event to correct my mistake, hence begins the issue. When the car veered right it didn’t need to so I had to counter that movement to keep from hitting the car next to me. The car then detected this and created another event that I again corrected before the system could. This created a situation now where the systems working together were creating events to correct events it didn’t need to do because the systems when working together now had a response time to real world events slower than mine and it couldn’t stop itself from doing this solely due to a lack of processing power. In less than 2 seconds I went from driving straight to fighting a car that put me into a horizontal “death wobble” that would have caused my car to spin either clockwise or counterclockwise at some point had I panicked and slammed on the brakes, which is what most people would have done in this situation, but I knew better. I realized what was happening immediately and I stopped it by simply keeping the steering wheel centered straight ahead forcefully until the safety systems caught up and cleared all the events. I am giving you the short version because the system in the first 1-2 seconds made, created, and stacked at least 5 of these events as I fought to correct them until the vehicle’s body roll and “death wobble” stopped and I was able to drive straight again. The wet roadways and rain only made it worse. This is a huge problem and may cause so many fatal accidents that I can’t even imagine, as I a retired policer this
Mfg Campaign: 11550208
Recall Date: Oct 16, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 BMW X5. The contact stated that the PUSH to START button was inoperable. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the control sensor for the start button to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,800.
Corrective Action:
The contact owns a 2020 BMW X5. The contact stated that the PUSH to START button was inoperable. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the control sensor for the start button to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,800.
Additional Notes:
The contact owns a 2020 BMW X5. The contact stated that the PUSH to START button was inoperable. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the control sensor for the start button to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,800.
Mfg Campaign: 11506199
Recall Date: Feb 8, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I have received two malfunction alerts two months apart for both driver and passenger airbags. The first dealership reset the fault codes and the second different dealership found 4 faults and reset it as well. I learned from the second dealership that the airbag sensors sit below the cup holders, secured by a screw in each cup on the bottom base of the housing. They removed the rubber bottom portion of the cup holder and noticed there was liquid reside and the screw appeared rusted. They believe the water may have leaked through the screw and ruined the airbag sensors. If this was true, they mentioned the airbags would not work properly and I would be responsible to pay for the work performed to correct the issue since they consider this a outside influence and not covered by my warranty. I mentioned that this a a huge safety concern, a terrible design flaw, and no where in the owners manual does it warn owners of the potential safety concerns of using cup holders that seat above the airbag sensors. I contacted BMW public relations, filed a complaint, and they have heard of this complaint before and advised different safety teams would see my compliant and wait for a callback.
Corrective Action:
I have received two malfunction alerts two months apart for both driver and passenger airbags. The first dealership reset the fault codes and the second different dealership found 4 faults and reset it as well. I learned from the second dealership that the airbag sensors sit below the cup holders, secured by a screw in each cup on the bottom base of the housing. They removed the rubber bottom portion of the cup holder and noticed there was liquid reside and the screw appeared rusted. They believe the water may have leaked through the screw and ruined the airbag sensors. If this was true, they mentioned the airbags would not work properly and I would be responsible to pay for the work performed to correct the issue since they consider this a outside influence and not covered by my warranty. I mentioned that this a a huge safety concern, a terrible design flaw, and no where in the owners manual does it warn owners of the potential safety concerns of using cup holders that seat above the airbag sensors. I contacted BMW public relations, filed a complaint, and they have heard of this complaint before and advised different safety teams would see my compliant and wait for a callback.
Additional Notes:
I have received two malfunction alerts two months apart for both driver and passenger airbags. The first dealership reset the fault codes and the second different dealership found 4 faults and reset it as well. I learned from the second dealership that the airbag sensors sit below the cup holders, secured by a screw in each cup on the bottom base of the housing. They removed the rubber bottom portion of the cup holder and noticed there was liquid reside and the screw appeared rusted. They believe the water may have leaked through the screw and ruined the airbag sensors. If this was true, they mentioned the airbags would not work properly and I would be responsible to pay for the work performed to correct the issue since they consider this a outside influence and not covered by my warranty. I mentioned that this a a huge safety concern, a terrible design flaw, and no where in the owners manual does it warn owners of the potential safety concerns of using cup holders that seat above the airbag sensors. I contacted BMW public relations, filed a complaint, and they have heard of this complaint before and advised different safety teams would see my compliant and wait for a callback.
Mfg Campaign: 11502059
Recall Date: Jan 16, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
BMW front cup holders have hole in bottom and it allows condensation/liquid to migrate through bottom to air bag sensor located directly underneath cup holders. Consumers are at risk of air bags going off unintentionally and/or not going off at all. Sensor should not be directly under a cup holder and/or the cup holder should not have a hole directly above safety sensor. BMW design defect. Consumers are having to pay out of pocket for sensor to be replaced as it is not covered under warranty. Additionally, there is a pending class action lawsuit that has been filed and documentation of this being a problem over several BMW models is well documented in forums, etc. on the internet.
Corrective Action:
BMW front cup holders have hole in bottom and it allows condensation/liquid to migrate through bottom to air bag sensor located directly underneath cup holders. Consumers are at risk of air bags going off unintentionally and/or not going off at all. Sensor should not be directly under a cup holder and/or the cup holder should not have a hole directly above safety sensor. BMW design defect. Consumers are having to pay out of pocket for sensor to be replaced as it is not covered under warranty. Additionally, there is a pending class action lawsuit that has been filed and documentation of this being a problem over several BMW models is well documented in forums, etc. on the internet.
Additional Notes:
BMW front cup holders have hole in bottom and it allows condensation/liquid to migrate through bottom to air bag sensor located directly underneath cup holders. Consumers are at risk of air bags going off unintentionally and/or not going off at all. Sensor should not be directly under a cup holder and/or the cup holder should not have a hole directly above safety sensor. BMW design defect. Consumers are having to pay out of pocket for sensor to be replaced as it is not covered under warranty. Additionally, there is a pending class action lawsuit that has been filed and documentation of this being a problem over several BMW models is well documented in forums, etc. on the internet.
Mfg Campaign: 11496539
Recall Date: Dec 8, 2022
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Corrective Action:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Additional Notes:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Mfg Campaign: 11492772
Recall Date: Nov 8, 2022
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Corrective Action:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Additional Notes:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Mfg Campaign: 11492772
Recall Date: Nov 8, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Corrective Action:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Additional Notes:
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.
Mfg Campaign: 11492772
Recall Date: Nov 8, 2022
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Corrective Action:
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Additional Notes:
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Mfg Campaign: 11482223
Recall Date: Aug 31, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Corrective Action:
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Additional Notes:
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Mfg Campaign: 11482223
Recall Date: Aug 31, 2022
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)
Corrective Action:
BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)
Additional Notes:
BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)
Mfg Campaign: 11463571
Recall Date: May 6, 2022
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.
Corrective Action:
Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.
Additional Notes:
Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.
Mfg Campaign: 11456527
Recall Date: Mar 13, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.
Corrective Action:
Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.
Additional Notes:
Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.
Mfg Campaign: 11456527
Recall Date: Mar 13, 2022
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