Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 330e iPerformance, i3 Rex, i3 Sport Rex, X5 xDrive40e, i3 BEV, i3 Sport BEV and 2019 i8 and i8 Roadster vehicles and 2018-2019 530e iPerformance, 530e xDrive iPerformance and 740Le xDrive iPerformance vehicles. Capacitors within the TurboCord Portable Chargers may fail, possibly resulting in a shock hazard or a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 20, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW X5 xDrive35i, X5 xDrive50i, X5 xDrive35d, and X6 sDrive35i vehicles. The pivot bolt on the front lower-left control arm may not have been properly hardened, which may cause the control arm to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 28, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW X5 SAV, X5 M SAV, X6 SAV, and X6 M SAV vehicles. Bolts that secure the front suspension may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 17, 2017
Consumer Complaints
82 ComplaintsBmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Basing complaint on NHTSA ID 11439582 4/25/2023 Started vehicle on this morning and ride height was normal, while doing daily intown driving, noticed that ride became extremely bumpy. I drove to my neighborhood Midas shop for inspection. There was no code but there was a dash warning with my chassis, "Drive Moderately". Midas instructed me to contact my nearest BMW Dealership in the Woodlands (Texas). I then called and explained the chassis warning that displayed and the "drive moderately" Message. The Dealership told me that the soonest that they could even look at it would be on 5/4 even though that I explained that this is my work transportation. Seeing no other option to get me back on the road, I took the vehicle to my General European Repair shop located 1.8 miles from the Midas shop. During that move, I drove under 40 mph. At that point, the shop checked to find the rear suspension airbags were leaking. Having no other choice, the shop ordered and replaced the airbags with parts purchased at the BMW Dealership. My repair cost at this point is $1940.00. Upon completion of this, during the system check, It was also determined that the air suspension pump was defective and that it wasn't capable of lifting the vehicle. The part alone is an additional $1558.66, bringing my repair with labor to over $4000.00. After reading your summary of complaints on this issue, especially with my current mileage at 50,725, this seems to be a Manufacturer known issue. I am compiling a complete file on this issue and intend to submit it to BMW for review with the hope that they will do the right thing.
Corrective Action:
Basing complaint on NHTSA ID 11439582 4/25/2023 Started vehicle on this morning and ride height was normal, while doing daily intown driving, noticed that ride became extremely bumpy. I drove to my neighborhood Midas shop for inspection. There was no code but there was a dash warning with my chassis, "Drive Moderately". Midas instructed me to contact my nearest BMW Dealership in the Woodlands (Texas). I then called and explained the chassis warning that displayed and the "drive moderately" Message. The Dealership told me that the soonest that they could even look at it would be on 5/4 even though that I explained that this is my work transportation. Seeing no other option to get me back on the road, I took the vehicle to my General European Repair shop located 1.8 miles from the Midas shop. During that move, I drove under 40 mph. At that point, the shop checked to find the rear suspension airbags were leaking. Having no other choice, the shop ordered and replaced the airbags with parts purchased at the BMW Dealership. My repair cost at this point is $1940.00. Upon completion of this, during the system check, It was also determined that the air suspension pump was defective and that it wasn't capable of lifting the vehicle. The part alone is an additional $1558.66, bringing my repair with labor to over $4000.00. After reading your summary of complaints on this issue, especially with my current mileage at 50,725, this seems to be a Manufacturer known issue. I am compiling a complete file on this issue and intend to submit it to BMW for review with the hope that they will do the right thing.
Additional Notes:
Basing complaint on NHTSA ID 11439582 4/25/2023 Started vehicle on this morning and ride height was normal, while doing daily intown driving, noticed that ride became extremely bumpy. I drove to my neighborhood Midas shop for inspection. There was no code but there was a dash warning with my chassis, "Drive Moderately". Midas instructed me to contact my nearest BMW Dealership in the Woodlands (Texas). I then called and explained the chassis warning that displayed and the "drive moderately" Message. The Dealership told me that the soonest that they could even look at it would be on 5/4 even though that I explained that this is my work transportation. Seeing no other option to get me back on the road, I took the vehicle to my General European Repair shop located 1.8 miles from the Midas shop. During that move, I drove under 40 mph. At that point, the shop checked to find the rear suspension airbags were leaking. Having no other choice, the shop ordered and replaced the airbags with parts purchased at the BMW Dealership. My repair cost at this point is $1940.00. Upon completion of this, during the system check, It was also determined that the air suspension pump was defective and that it wasn't capable of lifting the vehicle. The part alone is an additional $1558.66, bringing my repair with labor to over $4000.00. After reading your summary of complaints on this issue, especially with my current mileage at 50,725, this seems to be a Manufacturer known issue. I am compiling a complete file on this issue and intend to submit it to BMW for review with the hope that they will do the right thing.
Mfg Campaign: 11521509
Recall Date: May 11, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The dealer performed the EGR Cooler recall in Feb 2023, a month later and the part failed again. BMW should be required to issue a lifetime warranty on these defective parts that have now been recalled twice.
Corrective Action:
The dealer performed the EGR Cooler recall in Feb 2023, a month later and the part failed again. BMW should be required to issue a lifetime warranty on these defective parts that have now been recalled twice.
Additional Notes:
The dealer performed the EGR Cooler recall in Feb 2023, a month later and the part failed again. BMW should be required to issue a lifetime warranty on these defective parts that have now been recalled twice.
Mfg Campaign: 11512444
Recall Date: Mar 17, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The dealer performed the EGR Cooler recall in Feb 2023, a month later and the part failed again. BMW should be required to issue a lifetime warranty on these defective parts that have now been recalled twice.
Corrective Action:
The dealer performed the EGR Cooler recall in Feb 2023, a month later and the part failed again. BMW should be required to issue a lifetime warranty on these defective parts that have now been recalled twice.
Additional Notes:
The dealer performed the EGR Cooler recall in Feb 2023, a month later and the part failed again. BMW should be required to issue a lifetime warranty on these defective parts that have now been recalled twice.
Mfg Campaign: 11512444
Recall Date: Mar 17, 2023
Bmw Of North America, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
Tread completely delaminated from the tire at highway speed causing major damage to the left rear of the car.
Corrective Action:
Tread completely delaminated from the tire at highway speed causing major damage to the left rear of the car.
Additional Notes:
Tread completely delaminated from the tire at highway speed causing major damage to the left rear of the car.
Mfg Campaign: 11508100
Recall Date: Feb 19, 2023
Bmw Of North America, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
Tire tread separated from the tire causing complete failure.
Corrective Action:
Tire tread separated from the tire causing complete failure.
Additional Notes:
Tire tread separated from the tire causing complete failure.
Mfg Campaign: 11508102
Recall Date: Feb 19, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In the last week my BMW's wires are chewed by the rodents twice. After doing some research, I found that BMW uses soy/oil based wire coatings or coverings that attract rodents and cause damage to the vehicle. I found many forums where this incident is reported or discussed, but no action has been taken by the BMW to replace the material of wires. With the wires chewed up the communication of different parts of the system becomes incommunicable. It is not able to communicate the pedestrian warning, collision warning, power steering wheel becomes hard and not easy to navigate, chassis stabilization error and many more errors pop up. BMW Dealership as well as BMW north America's response is that this is external forces that they do not have control and not covered in any warranty. My question is if all the systems start to malfunction because BMW installs wires that attract rodents then its a product failure that can lead to a catastrophe to happen. What happen if my BMW stops giving me collision warning while driving and lands up having a collision? Is it not a fault of improper product placed in my car? Do I have to wait for the catastrophe to happen to make BMW aware of the faulty wires?
Corrective Action:
In the last week my BMW's wires are chewed by the rodents twice. After doing some research, I found that BMW uses soy/oil based wire coatings or coverings that attract rodents and cause damage to the vehicle. I found many forums where this incident is reported or discussed, but no action has been taken by the BMW to replace the material of wires. With the wires chewed up the communication of different parts of the system becomes incommunicable. It is not able to communicate the pedestrian warning, collision warning, power steering wheel becomes hard and not easy to navigate, chassis stabilization error and many more errors pop up. BMW Dealership as well as BMW north America's response is that this is external forces that they do not have control and not covered in any warranty. My question is if all the systems start to malfunction because BMW installs wires that attract rodents then its a product failure that can lead to a catastrophe to happen. What happen if my BMW stops giving me collision warning while driving and lands up having a collision? Is it not a fault of improper product placed in my car? Do I have to wait for the catastrophe to happen to make BMW aware of the faulty wires?
Additional Notes:
In the last week my BMW's wires are chewed by the rodents twice. After doing some research, I found that BMW uses soy/oil based wire coatings or coverings that attract rodents and cause damage to the vehicle. I found many forums where this incident is reported or discussed, but no action has been taken by the BMW to replace the material of wires. With the wires chewed up the communication of different parts of the system becomes incommunicable. It is not able to communicate the pedestrian warning, collision warning, power steering wheel becomes hard and not easy to navigate, chassis stabilization error and many more errors pop up. BMW Dealership as well as BMW north America's response is that this is external forces that they do not have control and not covered in any warranty. My question is if all the systems start to malfunction because BMW installs wires that attract rodents then its a product failure that can lead to a catastrophe to happen. What happen if my BMW stops giving me collision warning while driving and lands up having a collision? Is it not a fault of improper product placed in my car? Do I have to wait for the catastrophe to happen to make BMW aware of the faulty wires?
Mfg Campaign: 11501064
Recall Date: Jan 10, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m consulting this to an attorney. I NO longer want vehicle back I am requesting a buy it back so I can move on to my next vehicle and it won’t be a BMW plz contact me asap @ [XXX] Who will I need to contact to request lost of use coverage to be issued to me I been paying insurance to a vehicle that’s it’s only sitting at the nearest dealer I’ve also paid a huge amount for a tow truck to pick up my pregnant wife from the highway. Hope to heard from you guys soon . Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m consulting this to an attorney. I NO longer want vehicle back I am requesting a buy it back so I can move on to my next vehicle and it won’t be a BMW plz contact me asap @ [XXX] Who will I need to contact to request lost of use coverage to be issued to me I been paying insurance to a vehicle that’s it’s only sitting at the nearest dealer I’ve also paid a huge amount for a tow truck to pick up my pregnant wife from the highway. Hope to heard from you guys soon . Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m consulting this to an attorney. I NO longer want vehicle back I am requesting a buy it back so I can move on to my next vehicle and it won’t be a BMW plz contact me asap @ [XXX] Who will I need to contact to request lost of use coverage to be issued to me I been paying insurance to a vehicle that’s it’s only sitting at the nearest dealer I’ve also paid a huge amount for a tow truck to pick up my pregnant wife from the highway. Hope to heard from you guys soon . Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11475622
Recall Date: Jul 25, 2022
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m consulting this to an attorney. I NO longer want vehicle back I am requesting a buy it back so I can move on to my next vehicle and it won’t be a BMW plz contact me asap @ [XXX] Who will I need to contact to request lost of use coverage to be issued to me I been paying insurance to a vehicle that’s it’s only sitting at the nearest dealer I’ve also paid a huge amount for a tow truck to pick up my pregnant wife from the highway. Hope to heard from you guys soon . Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m consulting this to an attorney. I NO longer want vehicle back I am requesting a buy it back so I can move on to my next vehicle and it won’t be a BMW plz contact me asap @ [XXX] Who will I need to contact to request lost of use coverage to be issued to me I been paying insurance to a vehicle that’s it’s only sitting at the nearest dealer I’ve also paid a huge amount for a tow truck to pick up my pregnant wife from the highway. Hope to heard from you guys soon . Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m consulting this to an attorney. I NO longer want vehicle back I am requesting a buy it back so I can move on to my next vehicle and it won’t be a BMW plz contact me asap @ [XXX] Who will I need to contact to request lost of use coverage to be issued to me I been paying insurance to a vehicle that’s it’s only sitting at the nearest dealer I’ve also paid a huge amount for a tow truck to pick up my pregnant wife from the highway. Hope to heard from you guys soon . Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11475622
Recall Date: Jul 25, 2022
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I own a 2018 BMW X5 x35d and received a notification from BMW about recall under recall number 21V907 last November 2021. It has been 8 months and I've been following up with BMW every 3 to 4 weeks and up to now, they still cannot give me an ETA on when the recall will be fixed. This is totally unacceptable.
Corrective Action:
I own a 2018 BMW X5 x35d and received a notification from BMW about recall under recall number 21V907 last November 2021. It has been 8 months and I've been following up with BMW every 3 to 4 weeks and up to now, they still cannot give me an ETA on when the recall will be fixed. This is totally unacceptable.
Additional Notes:
I own a 2018 BMW X5 x35d and received a notification from BMW about recall under recall number 21V907 last November 2021. It has been 8 months and I've been following up with BMW every 3 to 4 weeks and up to now, they still cannot give me an ETA on when the recall will be fixed. This is totally unacceptable.
Mfg Campaign: 11470559
Recall Date: Jun 22, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NHTSA Recall Number21V907 has been in recall incomplete status since November. Holding up my vehicle for months.
Corrective Action:
NHTSA Recall Number21V907 has been in recall incomplete status since November. Holding up my vehicle for months.
Additional Notes:
NHTSA Recall Number21V907 has been in recall incomplete status since November. Holding up my vehicle for months.
Mfg Campaign: 11454332
Recall Date: Feb 27, 2022
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the BMW X540I on the highway, went to change lanes for an obstacle/debris on the vehicle shut the power of the engine for some seconds and I almost got on a crash due to the vehicle not accelerating. Then the vehicle display a message on the screen “drivetrain malfunction- possible to drive moderately” I pull over on the next exit and shut the vehicle off at the gas station. Once I turn on the vehicle the message was gone but I’m planning yo have the vehicle check by the dealer. This is not safe for anyone, vehicles with this problem could cause a tragic accident. Please investigate if there are other vehicles with this problem.
Corrective Action:
While driving the BMW X540I on the highway, went to change lanes for an obstacle/debris on the vehicle shut the power of the engine for some seconds and I almost got on a crash due to the vehicle not accelerating. Then the vehicle display a message on the screen “drivetrain malfunction- possible to drive moderately” I pull over on the next exit and shut the vehicle off at the gas station. Once I turn on the vehicle the message was gone but I’m planning yo have the vehicle check by the dealer. This is not safe for anyone, vehicles with this problem could cause a tragic accident. Please investigate if there are other vehicles with this problem.
Additional Notes:
While driving the BMW X540I on the highway, went to change lanes for an obstacle/debris on the vehicle shut the power of the engine for some seconds and I almost got on a crash due to the vehicle not accelerating. Then the vehicle display a message on the screen “drivetrain malfunction- possible to drive moderately” I pull over on the next exit and shut the vehicle off at the gas station. Once I turn on the vehicle the message was gone but I’m planning yo have the vehicle check by the dealer. This is not safe for anyone, vehicles with this problem could cause a tragic accident. Please investigate if there are other vehicles with this problem.
Mfg Campaign: 11453952
Recall Date: Feb 24, 2022
Bmw Of North America, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000. Parts distribution disconnect.
Mfg Campaign: 11450849
Recall Date: Feb 7, 2022
Bmw Of North America, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2018 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11448710
Recall Date: Jan 24, 2022
Bmw Of North America, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11444202
Recall Date: Dec 17, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On 11/10/2021 while driving on US Rte 29 in Silver Spring, MD, the car stalled during stop & go rush hour traffic. The car would not move forward in drive but I had enough momentum to move partially in the shoulder lane. Next the car began to drift backwards so I kept my foot on the brakes until the tow truck arrived. I had the car towed to the BMW dealer and the next day I was informed that it needed a new transmission for a cost of $26,000.00. My car has under 72,000 miles and I maintained all recommended preventative maintenance. I bought it brand new for $84,000.00 with 2 miles. Please investigate this obvious manufacturer defect as I believe the dealer and/or BMW should handle all costs. I was lucky since innocent commuters could have been severely injured and killed; including myself. The experience was terrifying and presents a safety Hazzard to the public. These tech heavy vehicles are good for the environment and societal progress but they must perform according to the expectations and requirements of the US Government. The BMW Service Dept. has decided upon merit to my complaint and lowered my contribution to $8,000.00 after I just paid $84,000.00 for the new vehicle. Again, I believe they should handle all costs. US consumers expect safety, reliability and dependability on all vehicles and when that fails, we only have your Agency to supersede and demand justice. Thank you for this opportunity. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer's 2018 BMW 40e plug-in hybrid cut off again while driving. Also, had to have it towed on January 18, 2022.
Corrective Action:
On 11/10/2021 while driving on US Rte 29 in Silver Spring, MD, the car stalled during stop & go rush hour traffic. The car would not move forward in drive but I had enough momentum to move partially in the shoulder lane. Next the car began to drift backwards so I kept my foot on the brakes until the tow truck arrived. I had the car towed to the BMW dealer and the next day I was informed that it needed a new transmission for a cost of $26,000.00. My car has under 72,000 miles and I maintained all recommended preventative maintenance. I bought it brand new for $84,000.00 with 2 miles. Please investigate this obvious manufacturer defect as I believe the dealer and/or BMW should handle all costs. I was lucky since innocent commuters could have been severely injured and killed; including myself. The experience was terrifying and presents a safety Hazzard to the public. These tech heavy vehicles are good for the environment and societal progress but they must perform according to the expectations and requirements of the US Government. The BMW Service Dept. has decided upon merit to my complaint and lowered my contribution to $8,000.00 after I just paid $84,000.00 for the new vehicle. Again, I believe they should handle all costs. US consumers expect safety, reliability and dependability on all vehicles and when that fails, we only have your Agency to supersede and demand justice. Thank you for this opportunity. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer's 2018 BMW 40e plug-in hybrid cut off again while driving. Also, had to have it towed on January 18, 2022.
Additional Notes:
On 11/10/2021 while driving on US Rte 29 in Silver Spring, MD, the car stalled during stop & go rush hour traffic. The car would not move forward in drive but I had enough momentum to move partially in the shoulder lane. Next the car began to drift backwards so I kept my foot on the brakes until the tow truck arrived. I had the car towed to the BMW dealer and the next day I was informed that it needed a new transmission for a cost of $26,000.00. My car has under 72,000 miles and I maintained all recommended preventative maintenance. I bought it brand new for $84,000.00 with 2 miles. Please investigate this obvious manufacturer defect as I believe the dealer and/or BMW should handle all costs. I was lucky since innocent commuters could have been severely injured and killed; including myself. The experience was terrifying and presents a safety Hazzard to the public. These tech heavy vehicles are good for the environment and societal progress but they must perform according to the expectations and requirements of the US Government. The BMW Service Dept. has decided upon merit to my complaint and lowered my contribution to $8,000.00 after I just paid $84,000.00 for the new vehicle. Again, I believe they should handle all costs. US consumers expect safety, reliability and dependability on all vehicles and when that fails, we only have your Agency to supersede and demand justice. Thank you for this opportunity. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer's 2018 BMW 40e plug-in hybrid cut off again while driving. Also, had to have it towed on January 18, 2022.
Mfg Campaign: 11441011
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Battery charger trigger a fire. It's BMW genuine DELPHI which comes with car. after charging my car, I unplug it from my car and put on top of plastic ice box before left my garage. Once i'm back to home there was a fire inside of garage. Fire started from battery charger head and it melt plastic ice box and spread to upside of drywall & shelve of garage. there was no damage power cable & plug part of charger.
Corrective Action:
Battery charger trigger a fire. It's BMW genuine DELPHI which comes with car. after charging my car, I unplug it from my car and put on top of plastic ice box before left my garage. Once i'm back to home there was a fire inside of garage. Fire started from battery charger head and it melt plastic ice box and spread to upside of drywall & shelve of garage. there was no damage power cable & plug part of charger.
Additional Notes:
Battery charger trigger a fire. It's BMW genuine DELPHI which comes with car. after charging my car, I unplug it from my car and put on top of plastic ice box before left my garage. Once i'm back to home there was a fire inside of garage. Fire started from battery charger head and it melt plastic ice box and spread to upside of drywall & shelve of garage. there was no damage power cable & plug part of charger.
Mfg Campaign: 11440885
Recall Date: Nov 18, 2021
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Battery charger trigger a fire. It's BMW genuine DELPHI which comes with car. after charging my car, I unplug it from my car and put on top of plastic ice box before left my garage. Once i'm back to home there was a fire inside of garage. Fire started from battery charger head and it melt plastic ice box and spread to upside of drywall & shelve of garage. there was no damage power cable & plug part of charger.
Corrective Action:
Battery charger trigger a fire. It's BMW genuine DELPHI which comes with car. after charging my car, I unplug it from my car and put on top of plastic ice box before left my garage. Once i'm back to home there was a fire inside of garage. Fire started from battery charger head and it melt plastic ice box and spread to upside of drywall & shelve of garage. there was no damage power cable & plug part of charger.
Additional Notes:
Battery charger trigger a fire. It's BMW genuine DELPHI which comes with car. after charging my car, I unplug it from my car and put on top of plastic ice box before left my garage. Once i'm back to home there was a fire inside of garage. Fire started from battery charger head and it melt plastic ice box and spread to upside of drywall & shelve of garage. there was no damage power cable & plug part of charger.
Mfg Campaign: 11440885
Recall Date: Nov 18, 2021
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
My 2018 x5 had the rear driver side air bag suspension give out where makes the ride very bouncy and hard pound on the uneven roads where makes you lose control of the vehicle and possibly have an incident. Came across a few more X5 owners with the same issue and hasn’t been a recall for these years 14-18. Suspension air seems to just give out under 60,000 miles on many people I have talk to along with the dealership confirming this has been an issue with the X5 air suspension system, but no recall or fix of the issue. Please fix and change this part.I’m sure BMW is aware, but need to address before they are more accidents due to this.
Corrective Action:
My 2018 x5 had the rear driver side air bag suspension give out where makes the ride very bouncy and hard pound on the uneven roads where makes you lose control of the vehicle and possibly have an incident. Came across a few more X5 owners with the same issue and hasn’t been a recall for these years 14-18. Suspension air seems to just give out under 60,000 miles on many people I have talk to along with the dealership confirming this has been an issue with the X5 air suspension system, but no recall or fix of the issue. Please fix and change this part.I’m sure BMW is aware, but need to address before they are more accidents due to this.
Additional Notes:
My 2018 x5 had the rear driver side air bag suspension give out where makes the ride very bouncy and hard pound on the uneven roads where makes you lose control of the vehicle and possibly have an incident. Came across a few more X5 owners with the same issue and hasn’t been a recall for these years 14-18. Suspension air seems to just give out under 60,000 miles on many people I have talk to along with the dealership confirming this has been an issue with the X5 air suspension system, but no recall or fix of the issue. Please fix and change this part.I’m sure BMW is aware, but need to address before they are more accidents due to this.
Mfg Campaign: 11439582
Recall Date: Nov 6, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BMW X5 with Sunroof starts leaking water inside. BMW does not cover and when I called them the response was it is an outside factor that clogs the drainage pipe and it happens on all type of cars, so no action needed. BMW knows about something and they have not taken any action to prevent it, rather the answer is "it happens with all the cars, so it is okay to happen with BMW model too". I feel it is hazardous for 2 reasons: 1. While driving in rain it suddenly starts leaking which deters an immediate attention from the road. It was by the grace of god, no one was next to me on the road, otherwise an impulse movement would have resulted in the accident. 2. Now, since the carpet soaked the water, although after drying with vacuum, it has started smelling. May be mold is forming which can be hazardous too. BMW knows the issue but does nothing to prevent it from happening and then they gave me an estimate of about $1000 to fix the drainage issue and dry the carpet out. BMW sold me this car as a certified pre-owned and 10 months later I am having the issue of water leaking in the car for which I need to pay to get it fixed.
Corrective Action:
BMW X5 with Sunroof starts leaking water inside. BMW does not cover and when I called them the response was it is an outside factor that clogs the drainage pipe and it happens on all type of cars, so no action needed. BMW knows about something and they have not taken any action to prevent it, rather the answer is "it happens with all the cars, so it is okay to happen with BMW model too". I feel it is hazardous for 2 reasons: 1. While driving in rain it suddenly starts leaking which deters an immediate attention from the road. It was by the grace of god, no one was next to me on the road, otherwise an impulse movement would have resulted in the accident. 2. Now, since the carpet soaked the water, although after drying with vacuum, it has started smelling. May be mold is forming which can be hazardous too. BMW knows the issue but does nothing to prevent it from happening and then they gave me an estimate of about $1000 to fix the drainage issue and dry the carpet out. BMW sold me this car as a certified pre-owned and 10 months later I am having the issue of water leaking in the car for which I need to pay to get it fixed.
Additional Notes:
BMW X5 with Sunroof starts leaking water inside. BMW does not cover and when I called them the response was it is an outside factor that clogs the drainage pipe and it happens on all type of cars, so no action needed. BMW knows about something and they have not taken any action to prevent it, rather the answer is "it happens with all the cars, so it is okay to happen with BMW model too". I feel it is hazardous for 2 reasons: 1. While driving in rain it suddenly starts leaking which deters an immediate attention from the road. It was by the grace of god, no one was next to me on the road, otherwise an impulse movement would have resulted in the accident. 2. Now, since the carpet soaked the water, although after drying with vacuum, it has started smelling. May be mold is forming which can be hazardous too. BMW knows the issue but does nothing to prevent it from happening and then they gave me an estimate of about $1000 to fix the drainage issue and dry the carpet out. BMW sold me this car as a certified pre-owned and 10 months later I am having the issue of water leaking in the car for which I need to pay to get it fixed.
Mfg Campaign: 11438052
Recall Date: Oct 25, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving in the number 1 lane (leftmost lane) when the dashboard display indicated there was a transmission fault and warned that I should pull over to a safe spot immediately. With the vehicle rapidly slowing, I had to maneuver through traffic to the right side of the road with great difficulty. It was very dangerous to make that maneuver with freeway traffic traveling at approximately 65 to 75 MPH. The vehicle is at the BMW dealer in Norwalk California and has not yet been examined for the problem. The dealer has confirmed that the engine will crank but will not start. There was no warning prior to the engine/drivetrain failure. The vehicle currently has approximately 57,000 miles on the odometer. This vehicle previously experienced a high pressure fuel pump failure at approximately 21,000 miles on the odometer. The previous failure occurred at a traffic light in town and the hazard to my safety was less severe.
Corrective Action:
I was driving in the number 1 lane (leftmost lane) when the dashboard display indicated there was a transmission fault and warned that I should pull over to a safe spot immediately. With the vehicle rapidly slowing, I had to maneuver through traffic to the right side of the road with great difficulty. It was very dangerous to make that maneuver with freeway traffic traveling at approximately 65 to 75 MPH. The vehicle is at the BMW dealer in Norwalk California and has not yet been examined for the problem. The dealer has confirmed that the engine will crank but will not start. There was no warning prior to the engine/drivetrain failure. The vehicle currently has approximately 57,000 miles on the odometer. This vehicle previously experienced a high pressure fuel pump failure at approximately 21,000 miles on the odometer. The previous failure occurred at a traffic light in town and the hazard to my safety was less severe.
Additional Notes:
I was driving in the number 1 lane (leftmost lane) when the dashboard display indicated there was a transmission fault and warned that I should pull over to a safe spot immediately. With the vehicle rapidly slowing, I had to maneuver through traffic to the right side of the road with great difficulty. It was very dangerous to make that maneuver with freeway traffic traveling at approximately 65 to 75 MPH. The vehicle is at the BMW dealer in Norwalk California and has not yet been examined for the problem. The dealer has confirmed that the engine will crank but will not start. There was no warning prior to the engine/drivetrain failure. The vehicle currently has approximately 57,000 miles on the odometer. This vehicle previously experienced a high pressure fuel pump failure at approximately 21,000 miles on the odometer. The previous failure occurred at a traffic light in town and the hazard to my safety was less severe.
Mfg Campaign: 11436591
Recall Date: Oct 13, 2021
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