Complaints & Recalls
Consumer Complaints
3 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11484911
Recall Date: Sep 16, 2022
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11484911
Recall Date: Sep 16, 2022
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11484911
Recall Date: Sep 16, 2022
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