Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 BMW X1 sDrive28i, X1 xDrive28i, 2019 X2 xDrive28i, MINI Cooper S Convertible, Countryman, and John Cooper Works Countryman vehicles. The steering gear tie rod may have been assembled incorrectly, which may result in excessive wear of the tie rod end, eventually causing it to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 14, 2019
Consumer Complaints
3 ComplaintsBmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My battery died. After a AAA jump, the car started fine but the right-rear-taillight-signal malfunctioned. It was working fine prior to the battery dying. I purchased a new battery and the mechanic said my right-rear-taillight was getting an electrical signal and the bulb work, but I needed a completely new taillight component ($300!) because it still was not working. While researching parts, I came across a YouTube 'fix' that showed that within the lightbulb compartment, there was a little piece of plastic that was MELTED preventing a mental piece on the lightbulb casing from touching the metal on the compartment preventing the light from coming on. My mechanic sanded down the melted plastic so the two metal parts could touch, and low and behold, the right-rear-taillight-signal worked just fine. Now I don't know if a battery failure could cause an electrical shock to this little piece of plastic but in the comments on this Youtube "fix", this same scenario happed to someone else with an X2 and their battery died and the right-rear-taillight-signal immediately failed. Is there a connection? What caused that little piece to melt??
Corrective Action:
My battery died. After a AAA jump, the car started fine but the right-rear-taillight-signal malfunctioned. It was working fine prior to the battery dying. I purchased a new battery and the mechanic said my right-rear-taillight was getting an electrical signal and the bulb work, but I needed a completely new taillight component ($300!) because it still was not working. While researching parts, I came across a YouTube 'fix' that showed that within the lightbulb compartment, there was a little piece of plastic that was MELTED preventing a mental piece on the lightbulb casing from touching the metal on the compartment preventing the light from coming on. My mechanic sanded down the melted plastic so the two metal parts could touch, and low and behold, the right-rear-taillight-signal worked just fine. Now I don't know if a battery failure could cause an electrical shock to this little piece of plastic but in the comments on this Youtube "fix", this same scenario happed to someone else with an X2 and their battery died and the right-rear-taillight-signal immediately failed. Is there a connection? What caused that little piece to melt??
Additional Notes:
My battery died. After a AAA jump, the car started fine but the right-rear-taillight-signal malfunctioned. It was working fine prior to the battery dying. I purchased a new battery and the mechanic said my right-rear-taillight was getting an electrical signal and the bulb work, but I needed a completely new taillight component ($300!) because it still was not working. While researching parts, I came across a YouTube 'fix' that showed that within the lightbulb compartment, there was a little piece of plastic that was MELTED preventing a mental piece on the lightbulb casing from touching the metal on the compartment preventing the light from coming on. My mechanic sanded down the melted plastic so the two metal parts could touch, and low and behold, the right-rear-taillight-signal worked just fine. Now I don't know if a battery failure could cause an electrical shock to this little piece of plastic but in the comments on this Youtube "fix", this same scenario happed to someone else with an X2 and their battery died and the right-rear-taillight-signal immediately failed. Is there a connection? What caused that little piece to melt??
Mfg Campaign: 11564891
Recall Date: Jan 11, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
THE M35I TURBO MALFUNCTIONS AND RESULTS IN A 1-3 SECOND LAG THAT PRODUCES A VERY DANGEROUS DRIVING SITUATION. YOU PRESS THE ACCELERATOR AND THE CAR DOESN'T MOVE FOR A FEW SECONDS THEN ALL OF A SUDDEN IT BURSTS AHEAD EXPLOSIVELY.
Corrective Action:
THE M35I TURBO MALFUNCTIONS AND RESULTS IN A 1-3 SECOND LAG THAT PRODUCES A VERY DANGEROUS DRIVING SITUATION. YOU PRESS THE ACCELERATOR AND THE CAR DOESN'T MOVE FOR A FEW SECONDS THEN ALL OF A SUDDEN IT BURSTS AHEAD EXPLOSIVELY.
Additional Notes:
THE M35I TURBO MALFUNCTIONS AND RESULTS IN A 1-3 SECOND LAG THAT PRODUCES A VERY DANGEROUS DRIVING SITUATION. YOU PRESS THE ACCELERATOR AND THE CAR DOESN'T MOVE FOR A FEW SECONDS THEN ALL OF A SUDDEN IT BURSTS AHEAD EXPLOSIVELY.
Mfg Campaign: 11268091
Recall Date: Oct 12, 2019
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE M35I TURBO MALFUNCTIONS AND RESULTS IN A 1-3 SECOND LAG THAT PRODUCES A VERY DANGEROUS DRIVING SITUATION. YOU PRESS THE ACCELERATOR AND THE CAR DOESN'T MOVE FOR A FEW SECONDS THEN ALL OF A SUDDEN IT BURSTS AHEAD EXPLOSIVELY.
Corrective Action:
THE M35I TURBO MALFUNCTIONS AND RESULTS IN A 1-3 SECOND LAG THAT PRODUCES A VERY DANGEROUS DRIVING SITUATION. YOU PRESS THE ACCELERATOR AND THE CAR DOESN'T MOVE FOR A FEW SECONDS THEN ALL OF A SUDDEN IT BURSTS AHEAD EXPLOSIVELY.
Additional Notes:
THE M35I TURBO MALFUNCTIONS AND RESULTS IN A 1-3 SECOND LAG THAT PRODUCES A VERY DANGEROUS DRIVING SITUATION. YOU PRESS THE ACCELERATOR AND THE CAR DOESN'T MOVE FOR A FEW SECONDS THEN ALL OF A SUDDEN IT BURSTS AHEAD EXPLOSIVELY.
Mfg Campaign: 11268091
Recall Date: Oct 12, 2019
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