Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 540d xDrive vehicles. The crankshaft sensor may be equipped with incorrect firmware, preventing the sensor from properly processing input from the crankshaft reluctor ring, possibly resulting in a vehicle stall. On September 12, 2018, BMW expanded the recall to a total of 5,309 vehicles including certain 2018-2019 BMW 540d xDrive, 230i M240i, M240i xDrive, X2 sDrive28i, X2 xDrive28i, X1 sDrive28i, X1 xDrive28i, 330i, 330i xDrive, 340i, 340i xDrive, 330i xDrive Gran Turismo, 530i, 530i xDrive, 540i, 540i xDrive, 530e, 530e xDrive, 640i xDrive Gran Turismo, 330e, 2019 430i Gran Coupe, 430i xDrive Gran Coupe, 440i Gran Coupe, 440i xDrive Gran Coupe, 430i, 430i xDrive, 440i, 440i xDrive, 740i, 740i xDrive, MINI Cooper, Cooper S, JCW, MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), and MINI Clubman (Cooper, Cooper S, Cooper All4, Cooper S All4, JCW All4) vehicles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 11, 2018
Consumer Complaints
18 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EMERGENCY SOS MALFUNCTION LIGHT ON
Corrective Action:
EMERGENCY SOS MALFUNCTION LIGHT ON
Additional Notes:
EMERGENCY SOS MALFUNCTION LIGHT ON
Mfg Campaign: 11651920
Recall Date: Mar 31, 2025
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Corrective Action:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Additional Notes:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Mfg Campaign: 11648786
Recall Date: Mar 17, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Corrective Action:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Additional Notes:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Mfg Campaign: 11648786
Recall Date: Mar 17, 2025
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Corrective Action:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Additional Notes:
Rear brake light bulb housing assemblies melted plastic around metal bulbs contacts. Both tail light assemblies has failed three times each. This issue has occurred on multiple BMW X2s.
Mfg Campaign: 11648786
Recall Date: Mar 17, 2025
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING:BACK UP LIGHTS:BULBS
Potential Consequences:
The contact owns a 2018 BMW X2. The contact stated that while driving, a "Driver’s side rear turn signal malfunction" message was displayed. Upon investigation, the contact was able to find information online and replaced the rear turn signal bulb herself. The contact stated that several days later, the failure returned, and the contact decided to take the vehicle to an independent mechanic. The mechanic informed the contact that the defect was a known issue caused by the casing around the taillight which caused the bulb to melt. The mechanic replaced the lightbulb; however, the failure returned several days later. The contact replaced the bulb independently however, the failure recurred. The manufacturer was notified of the failure and claimed to not know about the failure. The contact was referred to the NHTSA Hotline to report the failure. The vehicle had not been repaired. The failure mileage was approximately 10,140.
Corrective Action:
The contact owns a 2018 BMW X2. The contact stated that while driving, a "Driver’s side rear turn signal malfunction" message was displayed. Upon investigation, the contact was able to find information online and replaced the rear turn signal bulb herself. The contact stated that several days later, the failure returned, and the contact decided to take the vehicle to an independent mechanic. The mechanic informed the contact that the defect was a known issue caused by the casing around the taillight which caused the bulb to melt. The mechanic replaced the lightbulb; however, the failure returned several days later. The contact replaced the bulb independently however, the failure recurred. The manufacturer was notified of the failure and claimed to not know about the failure. The contact was referred to the NHTSA Hotline to report the failure. The vehicle had not been repaired. The failure mileage was approximately 10,140.
Additional Notes:
The contact owns a 2018 BMW X2. The contact stated that while driving, a "Driver’s side rear turn signal malfunction" message was displayed. Upon investigation, the contact was able to find information online and replaced the rear turn signal bulb herself. The contact stated that several days later, the failure returned, and the contact decided to take the vehicle to an independent mechanic. The mechanic informed the contact that the defect was a known issue caused by the casing around the taillight which caused the bulb to melt. The mechanic replaced the lightbulb; however, the failure returned several days later. The contact replaced the bulb independently however, the failure recurred. The manufacturer was notified of the failure and claimed to not know about the failure. The contact was referred to the NHTSA Hotline to report the failure. The vehicle had not been repaired. The failure mileage was approximately 10,140.
Mfg Campaign: 11639179
Recall Date: Jan 28, 2025
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Experiencing an issue with rear turn signal not functioning properly. Replaced bulb but problem not resolved. Checked internet to find others are experiencing issue with part melting causing bulb socket to loose connectivity causing the problem. Serious safety concern by my standards. Wife’s vehicle and she is constantly getting the finger and angry drivers behind honking and screaming at her.
Corrective Action:
Experiencing an issue with rear turn signal not functioning properly. Replaced bulb but problem not resolved. Checked internet to find others are experiencing issue with part melting causing bulb socket to loose connectivity causing the problem. Serious safety concern by my standards. Wife’s vehicle and she is constantly getting the finger and angry drivers behind honking and screaming at her.
Additional Notes:
Experiencing an issue with rear turn signal not functioning properly. Replaced bulb but problem not resolved. Checked internet to find others are experiencing issue with part melting causing bulb socket to loose connectivity causing the problem. Serious safety concern by my standards. Wife’s vehicle and she is constantly getting the finger and angry drivers behind honking and screaming at her.
Mfg Campaign: 11615866
Recall Date: Sep 22, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car started fire by itself. It was parked in front of my house. I drove 90 miles from my work in the same evening. I came home at 7:00pm, and since then my car was untouched. At 1:30am of the night, I heard something "pop" outside and it started making noise like something is on fire. And then I opened the window to find out my car is on fire. It was parked right in front of my house, the fire would move to my house anytime, but my neighbor called the police and fire station for me, and told me to get out of the house ASAP because it might explode. I was so panicked to grab my cats as I try to leave my house, and the police came right away, they started to water the rim of my house. The fire truck arrived in 15min or so, and it took about 30min to put the fire off. Thankfully, as it was right after that we noticed the fire, and the gas tank was almost empty, neither my house, myself, my family, my cats, and my neighbor were unharmed. Hawaii Police Department was there : Report #24-021263. My insurance company (GEICO) came and take a look, and they are taking care of it now. It is confirmed as "total loss". It has been showing the alert to check engine oil for about a week or so, but on the "vehicle status" screen, it was saying nothing was in immediate trouble. I even had made an oil-change appointment at the dealer on Mar 18th. I will upload some photos, but I have some videos of when the fire started also.
Corrective Action:
My car started fire by itself. It was parked in front of my house. I drove 90 miles from my work in the same evening. I came home at 7:00pm, and since then my car was untouched. At 1:30am of the night, I heard something "pop" outside and it started making noise like something is on fire. And then I opened the window to find out my car is on fire. It was parked right in front of my house, the fire would move to my house anytime, but my neighbor called the police and fire station for me, and told me to get out of the house ASAP because it might explode. I was so panicked to grab my cats as I try to leave my house, and the police came right away, they started to water the rim of my house. The fire truck arrived in 15min or so, and it took about 30min to put the fire off. Thankfully, as it was right after that we noticed the fire, and the gas tank was almost empty, neither my house, myself, my family, my cats, and my neighbor were unharmed. Hawaii Police Department was there : Report #24-021263. My insurance company (GEICO) came and take a look, and they are taking care of it now. It is confirmed as "total loss". It has been showing the alert to check engine oil for about a week or so, but on the "vehicle status" screen, it was saying nothing was in immediate trouble. I even had made an oil-change appointment at the dealer on Mar 18th. I will upload some photos, but I have some videos of when the fire started also.
Additional Notes:
My car started fire by itself. It was parked in front of my house. I drove 90 miles from my work in the same evening. I came home at 7:00pm, and since then my car was untouched. At 1:30am of the night, I heard something "pop" outside and it started making noise like something is on fire. And then I opened the window to find out my car is on fire. It was parked right in front of my house, the fire would move to my house anytime, but my neighbor called the police and fire station for me, and told me to get out of the house ASAP because it might explode. I was so panicked to grab my cats as I try to leave my house, and the police came right away, they started to water the rim of my house. The fire truck arrived in 15min or so, and it took about 30min to put the fire off. Thankfully, as it was right after that we noticed the fire, and the gas tank was almost empty, neither my house, myself, my family, my cats, and my neighbor were unharmed. Hawaii Police Department was there : Report #24-021263. My insurance company (GEICO) came and take a look, and they are taking care of it now. It is confirmed as "total loss". It has been showing the alert to check engine oil for about a week or so, but on the "vehicle status" screen, it was saying nothing was in immediate trouble. I even had made an oil-change appointment at the dealer on Mar 18th. I will upload some photos, but I have some videos of when the fire started also.
Mfg Campaign: 11576127
Recall Date: Mar 8, 2024
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Faulty or weak torsion spring in gear shift selector assembly causing multiple codes of improper transmission shift position. Indication of warning to use parking brake due to potential rolling.
Corrective Action:
Faulty or weak torsion spring in gear shift selector assembly causing multiple codes of improper transmission shift position. Indication of warning to use parking brake due to potential rolling.
Additional Notes:
Faulty or weak torsion spring in gear shift selector assembly causing multiple codes of improper transmission shift position. Indication of warning to use parking brake due to potential rolling.
Mfg Campaign: 11559057
Recall Date: Dec 7, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Faulty or weak torsion spring in gear shift selector assembly causing multiple codes of improper transmission shift position. Indication of warning to use parking brake due to potential rolling.
Corrective Action:
Faulty or weak torsion spring in gear shift selector assembly causing multiple codes of improper transmission shift position. Indication of warning to use parking brake due to potential rolling.
Additional Notes:
Faulty or weak torsion spring in gear shift selector assembly causing multiple codes of improper transmission shift position. Indication of warning to use parking brake due to potential rolling.
Mfg Campaign: 11559057
Recall Date: Dec 7, 2023
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have had trouble with both my right and left taillight blinkers failing at various times. In the first instance, I took the car into BMW of Seattle to get a new bulb, but this did not fix the problem. After talking with the parts department, the man informed me that it might be an issue with the bulb socket. We tried replacing this but it still didn't work. The technician ended up scraping corrosion off of the contacts in the taillight assembly, which makes it work for a time, but then work either intermittently or not at all. I was told that the problem is due to metal connecting to plastic parts, which can become corroded and cause the electrical connection to fail. The parts person said that he had heard of this problem with the X2 models. BMW quoted me $1000 to replace each of the taillight units. I'm assuming if I spend $2000 to do both, this will just happen again. Please add this component to a recall list. Note: Both times the taillight warnings went off for each side, it was when the temperature had dropped in Seattle. They were cold days with a lot of moisture in the air. Possibly this problem is due to condensation leading to corrosion of the parts.
Corrective Action:
I have had trouble with both my right and left taillight blinkers failing at various times. In the first instance, I took the car into BMW of Seattle to get a new bulb, but this did not fix the problem. After talking with the parts department, the man informed me that it might be an issue with the bulb socket. We tried replacing this but it still didn't work. The technician ended up scraping corrosion off of the contacts in the taillight assembly, which makes it work for a time, but then work either intermittently or not at all. I was told that the problem is due to metal connecting to plastic parts, which can become corroded and cause the electrical connection to fail. The parts person said that he had heard of this problem with the X2 models. BMW quoted me $1000 to replace each of the taillight units. I'm assuming if I spend $2000 to do both, this will just happen again. Please add this component to a recall list. Note: Both times the taillight warnings went off for each side, it was when the temperature had dropped in Seattle. They were cold days with a lot of moisture in the air. Possibly this problem is due to condensation leading to corrosion of the parts.
Additional Notes:
I have had trouble with both my right and left taillight blinkers failing at various times. In the first instance, I took the car into BMW of Seattle to get a new bulb, but this did not fix the problem. After talking with the parts department, the man informed me that it might be an issue with the bulb socket. We tried replacing this but it still didn't work. The technician ended up scraping corrosion off of the contacts in the taillight assembly, which makes it work for a time, but then work either intermittently or not at all. I was told that the problem is due to metal connecting to plastic parts, which can become corroded and cause the electrical connection to fail. The parts person said that he had heard of this problem with the X2 models. BMW quoted me $1000 to replace each of the taillight units. I'm assuming if I spend $2000 to do both, this will just happen again. Please add this component to a recall list. Note: Both times the taillight warnings went off for each side, it was when the temperature had dropped in Seattle. They were cold days with a lot of moisture in the air. Possibly this problem is due to condensation leading to corrosion of the parts.
Mfg Campaign: 11549063
Recall Date: Oct 9, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2018 BMW X2. The contact stated that while driving at 20-25 MPH, another vehicle crashed into the front of the vehicle. The air bags failed to deploy. No warning lights were illuminated. As a result, the contact sustained an injury to the neck, back, chest, and left arm. Medical attention was required, and the ambulance was called to the scene. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer was notified of the failure and the contact was informed of a callback. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.
Corrective Action:
The contact owned a 2018 BMW X2. The contact stated that while driving at 20-25 MPH, another vehicle crashed into the front of the vehicle. The air bags failed to deploy. No warning lights were illuminated. As a result, the contact sustained an injury to the neck, back, chest, and left arm. Medical attention was required, and the ambulance was called to the scene. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer was notified of the failure and the contact was informed of a callback. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.
Additional Notes:
The contact owned a 2018 BMW X2. The contact stated that while driving at 20-25 MPH, another vehicle crashed into the front of the vehicle. The air bags failed to deploy. No warning lights were illuminated. As a result, the contact sustained an injury to the neck, back, chest, and left arm. Medical attention was required, and the ambulance was called to the scene. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer was notified of the failure and the contact was informed of a callback. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.
Mfg Campaign: 11508883
Recall Date: Feb 24, 2023
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AIR CONDITIONER BLOWING NO AIR FELT LIKE WHEN IT NEEDS FREON, GAS METER WENT FROM HALF TANK TO A QUARTER WITHIN A 30 MILE DRIVE VERY UNUSUAL FOR THIS CAR. MY ENTERTAINMENT SYSTEM WAS HACKED A PERSON CAME THROUGH THE SPEAKER AND VERBAL THREATENED MY LIFE THIS IS REPORTED TO FBI. THIS WAS NOT THE RADIO, THEY SAID MY NAME.
Corrective Action:
AIR CONDITIONER BLOWING NO AIR FELT LIKE WHEN IT NEEDS FREON, GAS METER WENT FROM HALF TANK TO A QUARTER WITHIN A 30 MILE DRIVE VERY UNUSUAL FOR THIS CAR. MY ENTERTAINMENT SYSTEM WAS HACKED A PERSON CAME THROUGH THE SPEAKER AND VERBAL THREATENED MY LIFE THIS IS REPORTED TO FBI. THIS WAS NOT THE RADIO, THEY SAID MY NAME.
Additional Notes:
AIR CONDITIONER BLOWING NO AIR FELT LIKE WHEN IT NEEDS FREON, GAS METER WENT FROM HALF TANK TO A QUARTER WITHIN A 30 MILE DRIVE VERY UNUSUAL FOR THIS CAR. MY ENTERTAINMENT SYSTEM WAS HACKED A PERSON CAME THROUGH THE SPEAKER AND VERBAL THREATENED MY LIFE THIS IS REPORTED TO FBI. THIS WAS NOT THE RADIO, THEY SAID MY NAME.
Mfg Campaign: 11362331
Recall Date: Oct 2, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AIR CONDITIONER BLOWING NO AIR FELT LIKE WHEN IT NEEDS FREON, GAS METER WENT FROM HALF TANK TO A QUARTER WITHIN A 30 MILE DRIVE VERY UNUSUAL FOR THIS CAR. MY ENTERTAINMENT SYSTEM WAS HACKED A PERSON CAME THROUGH THE SPEAKER AND VERBAL THREATENED MY LIFE THIS IS REPORTED TO FBI. THIS WAS NOT THE RADIO, THEY SAID MY NAME.
Corrective Action:
AIR CONDITIONER BLOWING NO AIR FELT LIKE WHEN IT NEEDS FREON, GAS METER WENT FROM HALF TANK TO A QUARTER WITHIN A 30 MILE DRIVE VERY UNUSUAL FOR THIS CAR. MY ENTERTAINMENT SYSTEM WAS HACKED A PERSON CAME THROUGH THE SPEAKER AND VERBAL THREATENED MY LIFE THIS IS REPORTED TO FBI. THIS WAS NOT THE RADIO, THEY SAID MY NAME.
Additional Notes:
AIR CONDITIONER BLOWING NO AIR FELT LIKE WHEN IT NEEDS FREON, GAS METER WENT FROM HALF TANK TO A QUARTER WITHIN A 30 MILE DRIVE VERY UNUSUAL FOR THIS CAR. MY ENTERTAINMENT SYSTEM WAS HACKED A PERSON CAME THROUGH THE SPEAKER AND VERBAL THREATENED MY LIFE THIS IS REPORTED TO FBI. THIS WAS NOT THE RADIO, THEY SAID MY NAME.
Mfg Campaign: 11362331
Recall Date: Oct 2, 2020
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW X2. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE STRAIGHT AGAIN. THE VEHICLE WAS TAKEN TO BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A TIRE SHOP, BUT THE CONTACT WAS UNAWARE IF THE FAILURE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW X2. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE STRAIGHT AGAIN. THE VEHICLE WAS TAKEN TO BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A TIRE SHOP, BUT THE CONTACT WAS UNAWARE IF THE FAILURE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW X2. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE STRAIGHT AGAIN. THE VEHICLE WAS TAKEN TO BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A TIRE SHOP, BUT THE CONTACT WAS UNAWARE IF THE FAILURE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *DT *TR
Mfg Campaign: 11265849
Recall Date: Oct 3, 2019
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW X2. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE STRAIGHT AGAIN. THE VEHICLE WAS TAKEN TO BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A TIRE SHOP, BUT THE CONTACT WAS UNAWARE IF THE FAILURE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW X2. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE STRAIGHT AGAIN. THE VEHICLE WAS TAKEN TO BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A TIRE SHOP, BUT THE CONTACT WAS UNAWARE IF THE FAILURE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW X2. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT WITHOUT WARNING. THE CONTACT MANAGED TO STEER THE VEHICLE STRAIGHT AGAIN. THE VEHICLE WAS TAKEN TO BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A TIRE SHOP, BUT THE CONTACT WAS UNAWARE IF THE FAILURE WAS INSPECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *DT *TR
Mfg Campaign: 11265849
Recall Date: Oct 3, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS
Potential Consequences:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Corrective Action:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Additional Notes:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Mfg Campaign: 11191064
Recall Date: Mar 23, 2019
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Corrective Action:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Additional Notes:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Mfg Campaign: 11191064
Recall Date: Mar 23, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Corrective Action:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Additional Notes:
2018 BMW X2. THE CAR HAS THE PARKING ASSIST FUNCTION, WHICH IS SUPPOSED TO PARALLEL PARK THE CAR. AT DELIVERY, I WAS TOLD HOW TO USE THE SYSTEM, THE SYSTEM FINDS A SPACE, STEERS AND BRAKES. THE VIDEO ON THE DEALERSHIP WEBSITE SAYS IT BRAKES FOR YOU. HTTPS://WWW.PASSPORTBMW.COM/BLOGS/846/MARLOW-HEIGHTS-BMW-DEALER/WATCH-HOW-TO-ACTIVATE-THE-PARKING-ASSISTANT-FEATURED-ON-YOUR-BMW/. THE VIDEO MAKES NO DISTINCTION BETWEEN MODELS AND IS UP AS OF 3/23/19. THE VEHICLE MANUAL SAYS NOTHING ABOUT THE DRIVER BRAKING DURING THE PROCESS. SEE ATTACHED PICTURES OF MANUAL. PARKING ASSIST FUNCTION BACKED INTO A CAR THE FIRST TIME I TRIED IT, DAMAGING THE BUMPER. THE SCREEN IN THE CAR DOES SAY TO USE BRAKES, BUT THAT IS INCONSISTENT WITH THE SALES PEOPLE, THE MANUAL, AND THE VIDEO. MOREOVER, IT IS A FLAW IN THE SYSTEM IF IT REQUIRES YOU TO BRAKE BUT WILL OPERATE WITHOUT USING THE BRAKES. IMPOSSIBLE TO READ SCREEN AND BACK UP AT SAME TIME. SYSTEM SERVICED, THE DEALERSHIP WAS CONFUSED ABOUT HOW IT FUNCTIONED ON DIFFERENT MODELS - THE "BMW GENIUS" AT THE DEALERSHIP THOUGHT IT SHOULD BRAKE FOR YOU, THE MECHANICS DID NOT. WHEN THE "BMW GENIUS" TESTED IT BY TRYING TO PARK 3 TIMES, HE THEN AGREED DRIVER SHOULD BRAKE - SOMETHING HE WAS PREVIOUSLY UNFAMILIAR WITH - BUT FOUND THAT THE SYSTEM WAS STEERING INTO OTHER CARS AS IT PARKED - ATTEMPTING TO SIDE SWIPE THE CARS IT WAS PARKING NEXT TO. HE SAID HE THOUGH THE SYSTEM WAS MISALIGNED, AND IN HIS WORDS "WOULD NOT BE COMFORTABLE USING IT." THIS SYSTEM IS GOING TO INJURE SOMEONE OR SOMETHING. THE INSTRUCTIONS ARE CONFUSING AND INCONSISTENT. CLEARLY THE SALESMAN, "GENIUSES," AND SERVICE PEOPLE DO NOT UNDERSTAND THE DIFFERENCES BETWEEN THE MODELS. THE MANUAL OMITS ANY REFERENCE TO USING THE BRAKES DURING THE PROCESS WHICH IS COMPLETELY INCONSISTENT WITH OTHER MODELS AND THE BMW VIDEO ON HOW TO OPERATE THE SYSTEM.
Mfg Campaign: 11191064
Recall Date: Mar 23, 2019
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