Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain Accessory Windscreens, sold for installation on various motorcycles. Specifically being recalled is Windscreen model number 8531917, sold for use on model year 2012-2018 F700GS motorcycles, Windscreen model number 8544629, sold for use on model year 2015-2018 R1200R motorcycles, Windscreen model number 8546224, sold for use on model year 2014-2018 S1000R motorcycles, Windscreen model number 8551929, sold for use on model year 2015-2018 S1000XR motorcycles, Windscreen model number 8554726, sold for use on model year 2013-2018 R1200GS motorcycles, Windscreen model number 8554727 sold for use on model year 2014-2018 R1200GS Adventure motorcycles, Windscreen model number 8556927, sold for use on model year 2015-2018 R1200RS motorcycles, Windscreen model number 8559548, sold for use on model year 2017-2018 R1200GS motorcycles and Windscreen model number 8561755, sold for use on model year 2012-2018 F800GS motorcycles. These windscreens have extra tinting on them that may reduce the rider's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 21, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain accessory turn signals manufactured for 2006-2017 R1200GS, 2007-2008 and 2010-2017 R1200GS Adventure, 2017 F700GS and F800GS, 2013-2017 F800GT, 2015-2016 F800R, 2014-2017 F800GS Adventure, 2014-2016 S1000R, 2015-2017 R1200R, 2016-2017 R1200RS, and 2010-2017 S1000RR motorcycles. As designed, these accessory turn signals may be insufficiently visible to other drivers, and, as such, fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 21, 2017
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2017 F800R and F800GT motorcycles, 2014-2018 R1200GS and R1200GS Adventure motorcycles, 2016-2017 S1000XR motorcycles and 2015-2017 R1200R and R1200RS, 2008-2012 F650GS, 2008-2018 F800GS, and 2014-2017 F800GS Adventure motorcycles. When equipped with the optional aluminum luggage cases, the rear reflex reflectors may be partially blocked. The aluminum case mounts for the R1200GS and R1200GS Adventure may also partially block the reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2017
Consumer Complaints
9 ComplaintsBmw Of North America, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V481000 (Equipment). The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 23,000.
Corrective Action:
The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V481000 (Equipment). The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 23,000.
Additional Notes:
The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V481000 (Equipment). The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 23,000.
Mfg Campaign: 11634647
Recall Date: Jan 7, 2025
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V481000 (Equipment). The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 23,000.
Corrective Action:
The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V481000 (Equipment). The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 23,000.
Additional Notes:
The contact owns a 2016 BMW R1200 RS Motorcycle. The contact stated while driving at an undisclosed speed, the contact noticed that the rear reflex reflectors were inoperable. The contact was informed by another motorist that the reflector lights were not illuminating as needed. The motorcycle was taken to the dealer where it was diagnosed that the rear reflex reflectors had failed and needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 17V481000 (Equipment). The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 23,000.
Mfg Campaign: 11634647
Recall Date: Jan 7, 2025
Bmw Of North America, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
MC 120 / 70R 17W While riding, i noticed a shake in the front of my motorcycle. Upon stopping I noticed a bulge in the center of the tread that was approximately 1.5" higher than the rest of the tread in an area that was about 1/3 the circumference of the tire. I attempted to ride the four miles to my house, but the tire started losing air at a fast rate.
Corrective Action:
MC 120 / 70R 17W While riding, i noticed a shake in the front of my motorcycle. Upon stopping I noticed a bulge in the center of the tread that was approximately 1.5" higher than the rest of the tread in an area that was about 1/3 the circumference of the tire. I attempted to ride the four miles to my house, but the tire started losing air at a fast rate.
Additional Notes:
MC 120 / 70R 17W While riding, i noticed a shake in the front of my motorcycle. Upon stopping I noticed a bulge in the center of the tread that was approximately 1.5" higher than the rest of the tread in an area that was about 1/3 the circumference of the tire. I attempted to ride the four miles to my house, but the tire started losing air at a fast rate.
Mfg Campaign: 11433993
Recall Date: Sep 23, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Corrective Action:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Additional Notes:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Mfg Campaign: 11432413
Recall Date: Sep 10, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Corrective Action:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Additional Notes:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Mfg Campaign: 11432413
Recall Date: Sep 10, 2021
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Corrective Action:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Additional Notes:
Motorcycle Engine Control Unit (ECU) is experiencing control logic faults and forces the engine into low power "Limp Mode" operation. In my case, several of these events occurred at ~18,000-miles (May 2020) and the servicing could find no mechanical or electrical problem. The manufacturer recommended re-programming of ECU. At 27,000 (July 2021) the same control logic faults (21F961 & 21F971) occurred again. Additional fault events and limp mode operation have occurred since. The transition to Limp Mode may protect the engine, but the rapid loss of engine power when traveling on multi-lane highways places the motorcyclist at extreme risk of being rear-ended by following traffic. In addition, in many areas, there is minimal berm.
Mfg Campaign: 11432413
Recall Date: Sep 10, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Corrective Action:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Additional Notes:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Mfg Campaign: 11431802
Recall Date: Sep 5, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Corrective Action:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Additional Notes:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Mfg Campaign: 11431802
Recall Date: Sep 5, 2021
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Corrective Action:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Additional Notes:
The engine control unit is activating "Limp Mode" operation (reduced power/low rpm) forcing the operator to navigate traffic with minimal power. First events (4~5 times) occurred in May 2020 at odometer reading of 18000~18200. The engine control unit (ECU) had stored fault codes, 21F961 & 21F971 "Throttle Valve #1 Out of Range". The Dealership consulted with BMW and was directed to update the ECU. The Dealership noted several other occurrences of this problem and reported that hardware changes had not been very successful. The Dealership suggested trying the software upgrade. In 2021, "Limp Mode" operation was activated in August 2021 at ~27500 miles and twice in September 2021 at ~28500. The stored ECU fault codes are the same as in 2020, 21F961 & 21F971, indicating the same problem. As owners of similar BMW models (R1200 RT, R1200 GS & R1200 R) have noted in their reports, the sudden shift to "Limp Mode" in Interstate or multi-lane highway traffic is going to kill some unfortunate rider in the future.
Mfg Campaign: 11431802
Recall Date: Sep 5, 2021
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