Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2023 R1250GS, R1250GS Adventure, and R1250RTP motorcycles. In certain engine operating and riding conditions, the gearbox input shaft may become damaged or break, possibly resulting in a blocked rear wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jan 18, 2023
Consumer Complaints
6 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BMW is not providing any owners with service and repair manuals in order to perform service or make any repairs. This is a safety issue, among other things,as these are adventure motorcycles meant to be ridden in very remote areas in difficult terrain where roadside repairs are often required. In addition, they are trying to force owner’s to purchase their services by not providing the required information. They are effectively restricting their use and creating a monopoly of who can service these bikes. These are causing safety and consumer rights issues.
Corrective Action:
BMW is not providing any owners with service and repair manuals in order to perform service or make any repairs. This is a safety issue, among other things,as these are adventure motorcycles meant to be ridden in very remote areas in difficult terrain where roadside repairs are often required. In addition, they are trying to force owner’s to purchase their services by not providing the required information. They are effectively restricting their use and creating a monopoly of who can service these bikes. These are causing safety and consumer rights issues.
Additional Notes:
BMW is not providing any owners with service and repair manuals in order to perform service or make any repairs. This is a safety issue, among other things,as these are adventure motorcycles meant to be ridden in very remote areas in difficult terrain where roadside repairs are often required. In addition, they are trying to force owner’s to purchase their services by not providing the required information. They are effectively restricting their use and creating a monopoly of who can service these bikes. These are causing safety and consumer rights issues.
Mfg Campaign: 11480369
Recall Date: Aug 20, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Corrective Action:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Additional Notes:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Mfg Campaign: 11458701
Recall Date: Mar 28, 2022
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Corrective Action:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Additional Notes:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Mfg Campaign: 11458701
Recall Date: Mar 28, 2022
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Corrective Action:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Additional Notes:
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.
Mfg Campaign: 11458701
Recall Date: Mar 28, 2022
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.
Corrective Action:
Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.
Additional Notes:
Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.
Mfg Campaign: 11456912
Recall Date: Mar 16, 2022
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.
Corrective Action:
Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.
Additional Notes:
Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.
Mfg Campaign: 11456912
Recall Date: Mar 16, 2022
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