Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2023 R1250GS, R1250GS Adventure, and R1250RTP motorcycles. In certain engine operating and riding conditions, the gearbox input shaft may become damaged or break, possibly resulting in a blocked rear wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jan 18, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2021 R 1250 RT, R 1250 R, R 1250 RS, R 1250 GS and R 1250 GS Adventure motorcycles. The tire pressure labels may not remain affixed to the motorcycle frame. As a result, these motorcycles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 20, 2020
Consumer Complaints
1 ComplaintBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
"BMW Motorrad no longer offers repair manuals for our motorcycles" BMW Motorrad has stopped offering Motorcycle service Data to consumers/end users. This lack of service data creates a significant safety hazard to those that perform their own repairs & maintenance! From: Customer Service BMW Motorcycles Sent: Thursday, December 30, 2021 9:15 AM To: ME Subject: Your Motorrad Correspondence Dear X, Thanks for your reply. After further researching your request, BMW Motorrad no longer offers repair manuals for our motorcycles. However, you can be assured I’ve forwarded your concerns to the appropriate individuals for internal review. We're sorry for any disappointment this may cause. Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, BMW Motorrad USA Representative Original Message From: [ME] Sent: 12/27/2021 3:24 PM To: customerservice@bmwmotorcycles.com Subject: Re: Your Motorrad Correspondence I have visited with my dealer regarding Factory Service Manual availability. That is how I learned that they are not available and hence my question to you. How/When service data be made available to consumers who need or wish to perform their own maintenance and repairs? Thank you. On Mon, Dec 27, 2021, 13:18 Customer Service BMW Motorcycles <customerservice@bmwmotorcycles.com> wrote: Dear ME, Thanks for writing to BMW Motorrad USA regarding the service manual for your new 2021 BMW R 1200 GS Adventure and congratulations on your recent purchase! I appreciate your loyalty with us. I’d suggest speaking with the parts team at your local BMW Motorrad dealer, as they’d be in the best position to assist you with the service manual. For your reference, a list of our authorized dealers can be found on our website: www.bmwmotorcycles.com under the "Find a Dealer" link. BMW Motorrad USA Representative
Corrective Action:
"BMW Motorrad no longer offers repair manuals for our motorcycles" BMW Motorrad has stopped offering Motorcycle service Data to consumers/end users. This lack of service data creates a significant safety hazard to those that perform their own repairs & maintenance! From: Customer Service BMW Motorcycles Sent: Thursday, December 30, 2021 9:15 AM To: ME Subject: Your Motorrad Correspondence Dear X, Thanks for your reply. After further researching your request, BMW Motorrad no longer offers repair manuals for our motorcycles. However, you can be assured I’ve forwarded your concerns to the appropriate individuals for internal review. We're sorry for any disappointment this may cause. Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, BMW Motorrad USA Representative Original Message From: [ME] Sent: 12/27/2021 3:24 PM To: customerservice@bmwmotorcycles.com Subject: Re: Your Motorrad Correspondence I have visited with my dealer regarding Factory Service Manual availability. That is how I learned that they are not available and hence my question to you. How/When service data be made available to consumers who need or wish to perform their own maintenance and repairs? Thank you. On Mon, Dec 27, 2021, 13:18 Customer Service BMW Motorcycles <customerservice@bmwmotorcycles.com> wrote: Dear ME, Thanks for writing to BMW Motorrad USA regarding the service manual for your new 2021 BMW R 1200 GS Adventure and congratulations on your recent purchase! I appreciate your loyalty with us. I’d suggest speaking with the parts team at your local BMW Motorrad dealer, as they’d be in the best position to assist you with the service manual. For your reference, a list of our authorized dealers can be found on our website: www.bmwmotorcycles.com under the "Find a Dealer" link. BMW Motorrad USA Representative
Additional Notes:
"BMW Motorrad no longer offers repair manuals for our motorcycles" BMW Motorrad has stopped offering Motorcycle service Data to consumers/end users. This lack of service data creates a significant safety hazard to those that perform their own repairs & maintenance! From: Customer Service BMW Motorcycles Sent: Thursday, December 30, 2021 9:15 AM To: ME Subject: Your Motorrad Correspondence Dear X, Thanks for your reply. After further researching your request, BMW Motorrad no longer offers repair manuals for our motorcycles. However, you can be assured I’ve forwarded your concerns to the appropriate individuals for internal review. We're sorry for any disappointment this may cause. Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, BMW Motorrad USA Representative Original Message From: [ME] Sent: 12/27/2021 3:24 PM To: customerservice@bmwmotorcycles.com Subject: Re: Your Motorrad Correspondence I have visited with my dealer regarding Factory Service Manual availability. That is how I learned that they are not available and hence my question to you. How/When service data be made available to consumers who need or wish to perform their own maintenance and repairs? Thank you. On Mon, Dec 27, 2021, 13:18 Customer Service BMW Motorcycles <customerservice@bmwmotorcycles.com> wrote: Dear ME, Thanks for writing to BMW Motorrad USA regarding the service manual for your new 2021 BMW R 1200 GS Adventure and congratulations on your recent purchase! I appreciate your loyalty with us. I’d suggest speaking with the parts team at your local BMW Motorrad dealer, as they’d be in the best position to assist you with the service manual. For your reference, a list of our authorized dealers can be found on our website: www.bmwmotorcycles.com under the "Find a Dealer" link. BMW Motorrad USA Representative
Mfg Campaign: 11445601
Recall Date: Dec 30, 2021
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