Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2023 R1250GS, R1250GS Adventure, and R1250RTP motorcycles. In certain engine operating and riding conditions, the gearbox input shaft may become damaged or break, possibly resulting in a blocked rear wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jan 18, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 R 1250 GS, GS Adventure and R 1250 RT, 2020 S 1000 RR and S 1000 XR motorcycles. The front brake calipers may leak brake fluid when parked. As such, these motorcycles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 122, "Motorcycle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 13, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2020 RnineT Scrambler and RnineT, 2020 R1250R and R1250RS, 2019-2020 Rnine T Pure, R1250GS,R1250GS Adventure and R1250RT and 2018 RnineT Racer motorcycles. The brake fluid reservoir cap may not clearly state the required type of brake fluid and the process for filling the reservoir, possibly leading to an improper maintenance procedure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 122, "Motorcycle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 19, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain Motorcycle Accessory Brake Fluid Reservoir Covers, part numbers 8405-752, 8405-753, 8405-754 and 9829547 designed to fit certain 2019-2020 BMW R 1250 motorcycles, and part numbers 8404-098, 8405-100, 8405-102, and 1542056 designed to fit certain 2018-2020 BMW Rnine T motorcycles. The brake fluid reservoir cap may not clearly state the required type of brake fluid and the process for filling the reservoir, possibly leading to an improper maintenance procedure. As such, these caps fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 122, "Motorcycle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 19, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 R1250GS and R1250RT motorcycles. The pivot pin that connects the final drive to the swing arm may be damaged, causing the connection between the final drive and swing arm to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 19, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 F900R, F900XR, S1000RR, F750GS, F850GS, F850GS Adventure, R1250GS, R1250GS Adventure, R1250RS, R1250R, RnineT, RnineT Pure and RnineT Scrambler and 2019-2020 S1000R motorcycles. The brake light may flash instead of remain steady during emergency braking. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 12, 2020
Consumer Complaints
8 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear brake on motorcycle does not stop the motorcycle. After three BMW dealer visits and rear brakes having been bled, the rear brake pedal becomes soft and does not stop the motorcycle. The same problem occurred each time within 2-3 months of the repair. The only way to stop the motorcycle is to use the front brake. The BMW service department cannot explain the reason this keeps happening.
Corrective Action:
Rear brake on motorcycle does not stop the motorcycle. After three BMW dealer visits and rear brakes having been bled, the rear brake pedal becomes soft and does not stop the motorcycle. The same problem occurred each time within 2-3 months of the repair. The only way to stop the motorcycle is to use the front brake. The BMW service department cannot explain the reason this keeps happening.
Additional Notes:
Rear brake on motorcycle does not stop the motorcycle. After three BMW dealer visits and rear brakes having been bled, the rear brake pedal becomes soft and does not stop the motorcycle. The same problem occurred each time within 2-3 months of the repair. The only way to stop the motorcycle is to use the front brake. The BMW service department cannot explain the reason this keeps happening.
Mfg Campaign: 11524570
Recall Date: May 31, 2023
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear brake becomes soft and non operational after a period of 9 months. Once the brake has become "soft" the rear brake fails to apply caliper pressure and will not slow or stop the rear wheel. Additionally, at this point the automatic or manual hill hold also become non operational. Note... wide spread problem on the majority of BMW GS 2009-2021 as seen on the fourms such as "Adventure Rider" and "R1200GS info" search for "bmw gs soft rear brakes." Brake bleeds are a temporary fix. Replacing the rear brake master cylinder is a temporary fix. Computer bleeding the Bosch ABS module is also a temporary fix. Problem always returns. I am a federal Airframe and Powerplant technician and avionics installer i know brake systems. I already know BMW motorrad will bleed, bleed, then replace the master cylinder then will send a ticket to BMW Germany and not come up with an answer just like all the poor owners on the fourms. I personally service "bleed" my brakes every 6,000 miles to ensure "acceptable" operation.
Corrective Action:
Rear brake becomes soft and non operational after a period of 9 months. Once the brake has become "soft" the rear brake fails to apply caliper pressure and will not slow or stop the rear wheel. Additionally, at this point the automatic or manual hill hold also become non operational. Note... wide spread problem on the majority of BMW GS 2009-2021 as seen on the fourms such as "Adventure Rider" and "R1200GS info" search for "bmw gs soft rear brakes." Brake bleeds are a temporary fix. Replacing the rear brake master cylinder is a temporary fix. Computer bleeding the Bosch ABS module is also a temporary fix. Problem always returns. I am a federal Airframe and Powerplant technician and avionics installer i know brake systems. I already know BMW motorrad will bleed, bleed, then replace the master cylinder then will send a ticket to BMW Germany and not come up with an answer just like all the poor owners on the fourms. I personally service "bleed" my brakes every 6,000 miles to ensure "acceptable" operation.
Additional Notes:
Rear brake becomes soft and non operational after a period of 9 months. Once the brake has become "soft" the rear brake fails to apply caliper pressure and will not slow or stop the rear wheel. Additionally, at this point the automatic or manual hill hold also become non operational. Note... wide spread problem on the majority of BMW GS 2009-2021 as seen on the fourms such as "Adventure Rider" and "R1200GS info" search for "bmw gs soft rear brakes." Brake bleeds are a temporary fix. Replacing the rear brake master cylinder is a temporary fix. Computer bleeding the Bosch ABS module is also a temporary fix. Problem always returns. I am a federal Airframe and Powerplant technician and avionics installer i know brake systems. I already know BMW motorrad will bleed, bleed, then replace the master cylinder then will send a ticket to BMW Germany and not come up with an answer just like all the poor owners on the fourms. I personally service "bleed" my brakes every 6,000 miles to ensure "acceptable" operation.
Mfg Campaign: 11464599
Recall Date: May 14, 2022
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FLUID
Potential Consequences:
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of the issue. The contact stated that brake fluid was leaking from the caliper. The failure mileage was 3,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of the issue. The contact stated that brake fluid was leaking from the caliper. The failure mileage was 3,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of the issue. The contact stated that brake fluid was leaking from the caliper. The failure mileage was 3,000. Parts distribution disconnect.
Mfg Campaign: 11425194
Recall Date: Jul 16, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of the issue. The contact stated that brake fluid was leaking from the caliper. The failure mileage was 3,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of the issue. The contact stated that brake fluid was leaking from the caliper. The failure mileage was 3,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of the issue. The contact stated that brake fluid was leaking from the caliper. The failure mileage was 3,000. Parts distribution disconnect.
Mfg Campaign: 11425194
Recall Date: Jul 16, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
EXCESSIVE WEAR ON REAR BRAKING COMPONENTS (PADS). AFTER 3000 MILES, PADS ONLY HAD 3MM OF MATERIAL. THE IS A HIGH DEGREE OF DISCOLORATION ON THE BRAKE COMPONENTS. ISSUE IS NOT ATTRIBUTED TO USER ERROR (I.E., RIDING THE BRAKES). BMW SERVICE HAS REFUSED TO ADDRESS, STATING BRAKE COMPONENTS ARE NOT COVERED UNDER WARRANTY. I'M REPORTING THIS ISSUE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AS PART OF 'DUE DILIGENCE' TO COLLECT SAFETY RELATED INFORMATION WITH THE 2020 BMW R1250GSA BRAKE SYSTEM. THERE MIGHT BE A SYSTEMIC ISSUE WITH THE CALIPERS AND POSSIBLY THE ABS PRESSURE MODULATOR. NON-USER ATTRIBUTED EXCESSIVE WEAR OF THE BRAKE PADS IS INDICATIVE OF SOME SORT OF MECHANICAL ISSUE THAT COULD IMPACT THE OVERALL SAFETY OF THE VEHICLE, SUCH AS LOSS OF BRAKING ABILITY, TOTAL FAILURE OF THE BRAKING SYSTEM WITH THE POTENTIALLY OF WHEEL LOCK UP SHOULD THE SYSTEM APPLY FULL BRAKING TO THE REAR WHEEL.
Corrective Action:
EXCESSIVE WEAR ON REAR BRAKING COMPONENTS (PADS). AFTER 3000 MILES, PADS ONLY HAD 3MM OF MATERIAL. THE IS A HIGH DEGREE OF DISCOLORATION ON THE BRAKE COMPONENTS. ISSUE IS NOT ATTRIBUTED TO USER ERROR (I.E., RIDING THE BRAKES). BMW SERVICE HAS REFUSED TO ADDRESS, STATING BRAKE COMPONENTS ARE NOT COVERED UNDER WARRANTY. I'M REPORTING THIS ISSUE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AS PART OF 'DUE DILIGENCE' TO COLLECT SAFETY RELATED INFORMATION WITH THE 2020 BMW R1250GSA BRAKE SYSTEM. THERE MIGHT BE A SYSTEMIC ISSUE WITH THE CALIPERS AND POSSIBLY THE ABS PRESSURE MODULATOR. NON-USER ATTRIBUTED EXCESSIVE WEAR OF THE BRAKE PADS IS INDICATIVE OF SOME SORT OF MECHANICAL ISSUE THAT COULD IMPACT THE OVERALL SAFETY OF THE VEHICLE, SUCH AS LOSS OF BRAKING ABILITY, TOTAL FAILURE OF THE BRAKING SYSTEM WITH THE POTENTIALLY OF WHEEL LOCK UP SHOULD THE SYSTEM APPLY FULL BRAKING TO THE REAR WHEEL.
Additional Notes:
EXCESSIVE WEAR ON REAR BRAKING COMPONENTS (PADS). AFTER 3000 MILES, PADS ONLY HAD 3MM OF MATERIAL. THE IS A HIGH DEGREE OF DISCOLORATION ON THE BRAKE COMPONENTS. ISSUE IS NOT ATTRIBUTED TO USER ERROR (I.E., RIDING THE BRAKES). BMW SERVICE HAS REFUSED TO ADDRESS, STATING BRAKE COMPONENTS ARE NOT COVERED UNDER WARRANTY. I'M REPORTING THIS ISSUE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AS PART OF 'DUE DILIGENCE' TO COLLECT SAFETY RELATED INFORMATION WITH THE 2020 BMW R1250GSA BRAKE SYSTEM. THERE MIGHT BE A SYSTEMIC ISSUE WITH THE CALIPERS AND POSSIBLY THE ABS PRESSURE MODULATOR. NON-USER ATTRIBUTED EXCESSIVE WEAR OF THE BRAKE PADS IS INDICATIVE OF SOME SORT OF MECHANICAL ISSUE THAT COULD IMPACT THE OVERALL SAFETY OF THE VEHICLE, SUCH AS LOSS OF BRAKING ABILITY, TOTAL FAILURE OF THE BRAKING SYSTEM WITH THE POTENTIALLY OF WHEEL LOCK UP SHOULD THE SYSTEM APPLY FULL BRAKING TO THE REAR WHEEL.
Mfg Campaign: 11397766
Recall Date: Feb 24, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT BRAKE CALIPERS ARE LEAKING BRAKE FLUID. NOTICEABLE DROPS ON WHEEL RIM WHEN PARKED.
Corrective Action:
FRONT BRAKE CALIPERS ARE LEAKING BRAKE FLUID. NOTICEABLE DROPS ON WHEEL RIM WHEN PARKED.
Additional Notes:
FRONT BRAKE CALIPERS ARE LEAKING BRAKE FLUID. NOTICEABLE DROPS ON WHEEL RIM WHEN PARKED.
Mfg Campaign: 11319970
Recall Date: Apr 1, 2020
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BOTH FRONT BRAKE CALIPERS ARE LEAKING BRAKE FLUID. OBSERVED WHEN STATIONARY, DRIPPING FROM THE BOTTOM. ALSO SWEATS OF BRAKE FLUID OBSERVED AT THE SEAM (IT IS A TWO PIECE BRAKE CALIPER, MANUFACTURED BY HAYES). DEALER CANNOT RESOLVE THE ISSUE (CAN'T GET REPLACEMENT PARTS) AND BMW CUSTOMER SERVICE OFFERED NO OTHER REMEDY. ESSENTIALLY I CANNOT RIDE A NEW BIKE FOR 3 MONTHS NOW WITHOUT BEING AFRAID FOR MY SAFETY.
Corrective Action:
BOTH FRONT BRAKE CALIPERS ARE LEAKING BRAKE FLUID. OBSERVED WHEN STATIONARY, DRIPPING FROM THE BOTTOM. ALSO SWEATS OF BRAKE FLUID OBSERVED AT THE SEAM (IT IS A TWO PIECE BRAKE CALIPER, MANUFACTURED BY HAYES). DEALER CANNOT RESOLVE THE ISSUE (CAN'T GET REPLACEMENT PARTS) AND BMW CUSTOMER SERVICE OFFERED NO OTHER REMEDY. ESSENTIALLY I CANNOT RIDE A NEW BIKE FOR 3 MONTHS NOW WITHOUT BEING AFRAID FOR MY SAFETY.
Additional Notes:
BOTH FRONT BRAKE CALIPERS ARE LEAKING BRAKE FLUID. OBSERVED WHEN STATIONARY, DRIPPING FROM THE BOTTOM. ALSO SWEATS OF BRAKE FLUID OBSERVED AT THE SEAM (IT IS A TWO PIECE BRAKE CALIPER, MANUFACTURED BY HAYES). DEALER CANNOT RESOLVE THE ISSUE (CAN'T GET REPLACEMENT PARTS) AND BMW CUSTOMER SERVICE OFFERED NO OTHER REMEDY. ESSENTIALLY I CANNOT RIDE A NEW BIKE FOR 3 MONTHS NOW WITHOUT BEING AFRAID FOR MY SAFETY.
Mfg Campaign: 11311520
Recall Date: Feb 25, 2020
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BOTH FRONT CALIPERS ARE LEAKING FLUID. I TOOK IT TO THE DEALER FOR VERIFICATION AND REPAIR ON NOV 27 2019. I HAVE BEEN INQUIRING WITH THEM EVERY TWO WEEKS SINCE AS TO WHEN THEY MAY BE REPLACED WITH NOT EVEN AND ESTIMATED DATE. BMW MOTORRAD CUSTOMER SERVICE HAS ADVISED THERE IS NOTHING THEY CAN DO TO ESCALATE THE CASE TO ANY OTHER DEPARTMENT TO GET THIS ISSUE RESOLVED AND THAT IT MUST BE DONE THROUGH THE DEALER. FLUID HAS ALSO LEAKED ON THE FRONT WHEEL AND TIRE. AT THIS POINT, THE BIKE CANNOT BE TRUSTED TO STOP.
Corrective Action:
BOTH FRONT CALIPERS ARE LEAKING FLUID. I TOOK IT TO THE DEALER FOR VERIFICATION AND REPAIR ON NOV 27 2019. I HAVE BEEN INQUIRING WITH THEM EVERY TWO WEEKS SINCE AS TO WHEN THEY MAY BE REPLACED WITH NOT EVEN AND ESTIMATED DATE. BMW MOTORRAD CUSTOMER SERVICE HAS ADVISED THERE IS NOTHING THEY CAN DO TO ESCALATE THE CASE TO ANY OTHER DEPARTMENT TO GET THIS ISSUE RESOLVED AND THAT IT MUST BE DONE THROUGH THE DEALER. FLUID HAS ALSO LEAKED ON THE FRONT WHEEL AND TIRE. AT THIS POINT, THE BIKE CANNOT BE TRUSTED TO STOP.
Additional Notes:
BOTH FRONT CALIPERS ARE LEAKING FLUID. I TOOK IT TO THE DEALER FOR VERIFICATION AND REPAIR ON NOV 27 2019. I HAVE BEEN INQUIRING WITH THEM EVERY TWO WEEKS SINCE AS TO WHEN THEY MAY BE REPLACED WITH NOT EVEN AND ESTIMATED DATE. BMW MOTORRAD CUSTOMER SERVICE HAS ADVISED THERE IS NOTHING THEY CAN DO TO ESCALATE THE CASE TO ANY OTHER DEPARTMENT TO GET THIS ISSUE RESOLVED AND THAT IT MUST BE DONE THROUGH THE DEALER. FLUID HAS ALSO LEAKED ON THE FRONT WHEEL AND TIRE. AT THIS POINT, THE BIKE CANNOT BE TRUSTED TO STOP.
Mfg Campaign: 11308994
Recall Date: Feb 13, 2020
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