Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive50, iX M60, i4 eDrive40, i4 M50, and 2023 i760 xDrive hybrid electric vehicles. The high voltage battery combined charging unit (CCU) may not have been manufactured correctly, resulting in improperly connected and/or assembled components inside the CCU.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 28, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and iX M60 vehicles. The driver may unintentionally reactivate the cruise control system while turning the steering wheel at low speeds, resulting in a sudden increase of vehicle speed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 7, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and 2023 i4 eDrive35, i4 eDrive40, and i4 M50 Hybrid Electric vehicles. The high voltage battery cell monitoring circuit may have improperly secured electrical connections which can result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 26, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX xDrive50, iX M60 and 2022-2023 X1 xDrive28i vehicles. The front driver's air bag may have been manufactured incorrectly and may not deploy as intended during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 14, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 i4 eDrive40 and iX xDrive50 electric vehicles. During vehicle start-up, the artificial sound generator control unit may experience a fault and fail to generate the external pedestrian warning sound. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jan 25, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX xDrive50, iX M60, i4 eDrive35, i4 eDrive40, i4 M50, and 2023 i7 xDrive60 vehicles. The high voltage battery electronic control unit (ECU) software may cause an interruption of electrical power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive50, iX M60, 2022 i4 eDrive40, and i4 M50 vehicles. The high voltage battery may have internal damage, resulting in an electrical short-circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 27, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX xDrive50, iX M60, 2022 i4 eDrive40, and i4 M50 vehicles equipped with hybrid electric powertrains. While in Valet Parking Mode, the Central Information Display (CID) may not display critical safety information, such as warning messages and/or warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 7, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX XDrive50, and iX M60 vehicles. The air bag malfunction indicator light and display message may not illuminate in the event of a problem with the air bag control or pedestrian protection systems, due to incorrect software.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 13, 2022
Consumer Complaints
44 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drivetrain malfunction , vehicle would not accelerate properly
Corrective Action:
Drivetrain malfunction , vehicle would not accelerate properly
Additional Notes:
Drivetrain malfunction , vehicle would not accelerate properly
Mfg Campaign: 11662503
Recall Date: May 22, 2025
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Drivetrain malfunction , vehicle would not accelerate properly
Corrective Action:
Drivetrain malfunction , vehicle would not accelerate properly
Additional Notes:
Drivetrain malfunction , vehicle would not accelerate properly
Mfg Campaign: 11662503
Recall Date: May 22, 2025
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
Error message: Changed Steering Effort, with message stating to bring to dealer. Is occurring regularly but not always.
Corrective Action:
Error message: Changed Steering Effort, with message stating to bring to dealer. Is occurring regularly but not always.
Additional Notes:
Error message: Changed Steering Effort, with message stating to bring to dealer. Is occurring regularly but not always.
Mfg Campaign: 11645816
Recall Date: Mar 2, 2025
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
The car reports this message: Drive carefully. Changed steering effort. Have the problem checked by the service center.
Corrective Action:
The car reports this message: Drive carefully. Changed steering effort. Have the problem checked by the service center.
Additional Notes:
The car reports this message: Drive carefully. Changed steering effort. Have the problem checked by the service center.
Mfg Campaign: 11637300
Recall Date: Jan 21, 2025
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
Intermittent and sudden "Changed Steering Effort" warning on dash every 2-3 vehicle starts. Steering effort is very noticeably increased. This is a known issue among all BMW iX owners, easily inspected, and BMW has swept this problem under the rug for too long and quietly replaced all the steering racks when the warning pops up. Fortunately for many, they're under the factory warranty. Unfortunately for me, I have had my car less than 2 years, and barely over the factory warranty on mileage. However, it is VERY concerning as many owners are getting their steering racks changed out at even under 10k miles. Yes, this can happen suddenly on the freeway at speed and I do believe is a safety issue. The problem can easily be reproduced and is a very typical problem on BMW iX's all over the US and globally as many owners on forums have been asking for help on this issue. The vehicle has been inspected by the dealer and their fix is to replace the entire steering rack. Yes, intermittent warnings. I hope NHTSA can get to the root of this and have BMW issue a recall for this steering rack issue, as our cars are very heavy and fast and if there are any sudden failures, it can be dangerous and fatal at highway speeds.
Corrective Action:
Intermittent and sudden "Changed Steering Effort" warning on dash every 2-3 vehicle starts. Steering effort is very noticeably increased. This is a known issue among all BMW iX owners, easily inspected, and BMW has swept this problem under the rug for too long and quietly replaced all the steering racks when the warning pops up. Fortunately for many, they're under the factory warranty. Unfortunately for me, I have had my car less than 2 years, and barely over the factory warranty on mileage. However, it is VERY concerning as many owners are getting their steering racks changed out at even under 10k miles. Yes, this can happen suddenly on the freeway at speed and I do believe is a safety issue. The problem can easily be reproduced and is a very typical problem on BMW iX's all over the US and globally as many owners on forums have been asking for help on this issue. The vehicle has been inspected by the dealer and their fix is to replace the entire steering rack. Yes, intermittent warnings. I hope NHTSA can get to the root of this and have BMW issue a recall for this steering rack issue, as our cars are very heavy and fast and if there are any sudden failures, it can be dangerous and fatal at highway speeds.
Additional Notes:
Intermittent and sudden "Changed Steering Effort" warning on dash every 2-3 vehicle starts. Steering effort is very noticeably increased. This is a known issue among all BMW iX owners, easily inspected, and BMW has swept this problem under the rug for too long and quietly replaced all the steering racks when the warning pops up. Fortunately for many, they're under the factory warranty. Unfortunately for me, I have had my car less than 2 years, and barely over the factory warranty on mileage. However, it is VERY concerning as many owners are getting their steering racks changed out at even under 10k miles. Yes, this can happen suddenly on the freeway at speed and I do believe is a safety issue. The problem can easily be reproduced and is a very typical problem on BMW iX's all over the US and globally as many owners on forums have been asking for help on this issue. The vehicle has been inspected by the dealer and their fix is to replace the entire steering rack. Yes, intermittent warnings. I hope NHTSA can get to the root of this and have BMW issue a recall for this steering rack issue, as our cars are very heavy and fast and if there are any sudden failures, it can be dangerous and fatal at highway speeds.
Mfg Campaign: 11601602
Recall Date: Jul 12, 2024
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
The steering rack on my under 2 year old BMW iX with ~21k miles needed to be replaced. The vehicle displayed an intermittent warning about increased steering effort and to contact my service center. Upon taking it in they diagnosed it as a steering rack issue. Before taking it in, internet searches suggest many other owners of 2022 BMW iXs are having similar failures for the last several months. Steering failure could easily cause a crash and significant injury or death if it happened at the wrong time. Having the rack fail on a car this new is worrisome.
Corrective Action:
The steering rack on my under 2 year old BMW iX with ~21k miles needed to be replaced. The vehicle displayed an intermittent warning about increased steering effort and to contact my service center. Upon taking it in they diagnosed it as a steering rack issue. Before taking it in, internet searches suggest many other owners of 2022 BMW iXs are having similar failures for the last several months. Steering failure could easily cause a crash and significant injury or death if it happened at the wrong time. Having the rack fail on a car this new is worrisome.
Additional Notes:
The steering rack on my under 2 year old BMW iX with ~21k miles needed to be replaced. The vehicle displayed an intermittent warning about increased steering effort and to contact my service center. Upon taking it in they diagnosed it as a steering rack issue. Before taking it in, internet searches suggest many other owners of 2022 BMW iXs are having similar failures for the last several months. Steering failure could easily cause a crash and significant injury or death if it happened at the wrong time. Having the rack fail on a car this new is worrisome.
Mfg Campaign: 11587303
Recall Date: May 6, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Corrective Action:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Additional Notes:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Mfg Campaign: 11573819
Recall Date: Feb 24, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Corrective Action:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Additional Notes:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Mfg Campaign: 11573819
Recall Date: Feb 24, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Corrective Action:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Additional Notes:
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Mfg Campaign: 11573819
Recall Date: Feb 24, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I a not certain how to report this incident but I received a text alert from a local car dealership that there was a vehicle recall of my front grill due to failure of a device that is supposed to unfreeze ice from that part which is experiencing a failure. Since this is a major BMW Dealership, I did not question the validity, I merely scheduled the repair. When I arrived there was no promised loaner car and I was angered that I had cleared my busy morning and there was no way I could also clear my afternoon to wait for my car so I ordered a Lyft to take me home. Then, I became suspicious when I was informed that they did an inspection of my 2022 vehicle and presented a list of repairs, I did no sign any authorizations allowing them to do anything to my vehicle. I told them to do only the recall repair and then I looked up my vin and became aware that there was no safety recall outstanding on my vehicle and never anything concerning icing of the grill. Now I need to pick my vehicle up and I am i fear of what they may have done to my vehicle.
Corrective Action:
I a not certain how to report this incident but I received a text alert from a local car dealership that there was a vehicle recall of my front grill due to failure of a device that is supposed to unfreeze ice from that part which is experiencing a failure. Since this is a major BMW Dealership, I did not question the validity, I merely scheduled the repair. When I arrived there was no promised loaner car and I was angered that I had cleared my busy morning and there was no way I could also clear my afternoon to wait for my car so I ordered a Lyft to take me home. Then, I became suspicious when I was informed that they did an inspection of my 2022 vehicle and presented a list of repairs, I did no sign any authorizations allowing them to do anything to my vehicle. I told them to do only the recall repair and then I looked up my vin and became aware that there was no safety recall outstanding on my vehicle and never anything concerning icing of the grill. Now I need to pick my vehicle up and I am i fear of what they may have done to my vehicle.
Additional Notes:
I a not certain how to report this incident but I received a text alert from a local car dealership that there was a vehicle recall of my front grill due to failure of a device that is supposed to unfreeze ice from that part which is experiencing a failure. Since this is a major BMW Dealership, I did not question the validity, I merely scheduled the repair. When I arrived there was no promised loaner car and I was angered that I had cleared my busy morning and there was no way I could also clear my afternoon to wait for my car so I ordered a Lyft to take me home. Then, I became suspicious when I was informed that they did an inspection of my 2022 vehicle and presented a list of repairs, I did no sign any authorizations allowing them to do anything to my vehicle. I told them to do only the recall repair and then I looked up my vin and became aware that there was no safety recall outstanding on my vehicle and never anything concerning icing of the grill. Now I need to pick my vehicle up and I am i fear of what they may have done to my vehicle.
Mfg Campaign: 11567410
Recall Date: Jan 24, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Corrective Action:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Additional Notes:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Mfg Campaign: 11558995
Recall Date: Dec 7, 2023
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Corrective Action:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Additional Notes:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Mfg Campaign: 11558995
Recall Date: Dec 7, 2023
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Corrective Action:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Additional Notes:
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Mfg Campaign: 11558995
Recall Date: Dec 7, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2022 BMW IX. The contact stated that the wife started the vehicle while parked in the garage. The wife exited the vehicle to retrieve an item and left the front driver's door open. Moments later the vehicle drove in reverse out of the garage and across the street and crashed into the neighbor's parked vehicle. The contact indicated that during the failure the collision avoidance system did not activate. No injuries were reported. The vehicle was later taken to the local dealer who was unable to determine the cause of the failures. The manufacturer was contacted regarding the failure. The failure mileage was 16,000.
Corrective Action:
The contact owns a 2022 BMW IX. The contact stated that the wife started the vehicle while parked in the garage. The wife exited the vehicle to retrieve an item and left the front driver's door open. Moments later the vehicle drove in reverse out of the garage and across the street and crashed into the neighbor's parked vehicle. The contact indicated that during the failure the collision avoidance system did not activate. No injuries were reported. The vehicle was later taken to the local dealer who was unable to determine the cause of the failures. The manufacturer was contacted regarding the failure. The failure mileage was 16,000.
Additional Notes:
The contact owns a 2022 BMW IX. The contact stated that the wife started the vehicle while parked in the garage. The wife exited the vehicle to retrieve an item and left the front driver's door open. Moments later the vehicle drove in reverse out of the garage and across the street and crashed into the neighbor's parked vehicle. The contact indicated that during the failure the collision avoidance system did not activate. No injuries were reported. The vehicle was later taken to the local dealer who was unable to determine the cause of the failures. The manufacturer was contacted regarding the failure. The failure mileage was 16,000.
Mfg Campaign: 11557082
Recall Date: Nov 27, 2023
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I just had the software update for this recall and it did not fix the problem.
Corrective Action:
I just had the software update for this recall and it did not fix the problem.
Additional Notes:
I just had the software update for this recall and it did not fix the problem.
Mfg Campaign: 11529213
Recall Date: Jun 27, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I just had the software update for this recall and it did not fix the problem.
Corrective Action:
I just had the software update for this recall and it did not fix the problem.
Additional Notes:
I just had the software update for this recall and it did not fix the problem.
Mfg Campaign: 11529213
Recall Date: Jun 27, 2023
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Corrective Action:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Additional Notes:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Mfg Campaign: 11529008
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Corrective Action:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Additional Notes:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Mfg Campaign: 11529008
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Corrective Action:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Additional Notes:
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Mfg Campaign: 11529008
Recall Date: Jun 26, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11518877
Recall Date: Apr 25, 2023
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