Complaints & Recalls
Consumer Complaints
13 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 BMW M850I. The contact stated that gear shifter became stuck in gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2019 BMW M850I. The contact stated that gear shifter became stuck in gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2019 BMW M850I. The contact stated that gear shifter became stuck in gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 40,000.
Mfg Campaign: 11647304
Recall Date: Mar 10, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with several owners who have had this issue happen to them. It would be worth investigating to see if a safety recall is needed. Preventative measures should be taken. Thanks.
Corrective Action:
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with several owners who have had this issue happen to them. It would be worth investigating to see if a safety recall is needed. Preventative measures should be taken. Thanks.
Additional Notes:
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with several owners who have had this issue happen to them. It would be worth investigating to see if a safety recall is needed. Preventative measures should be taken. Thanks.
Mfg Campaign: 11574481
Recall Date: Feb 28, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with several owners who have had this issue happen to them. It would be worth investigating to see if a safety recall is needed. Preventative measures should be taken. Thanks.
Corrective Action:
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with several owners who have had this issue happen to them. It would be worth investigating to see if a safety recall is needed. Preventative measures should be taken. Thanks.
Additional Notes:
The Coolant tank is known to have and cause leakage by possible high temperatures and over-expansion. When this happens the coolant leaks all over critical engine components such as fuel injectors causing a short and risk of fire. Leaking coolant can also cause many other safety problems such as slippery brakes and/or tires. Fortunately, this hasn't happened to my vehicle yet. I have spoken with several owners who have had this issue happen to them. It would be worth investigating to see if a safety recall is needed. Preventative measures should be taken. Thanks.
Mfg Campaign: 11574481
Recall Date: Feb 28, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The software update was transferred from phone to the car. But would not install on the car. The issue has been raised by multiple people on various BMW forums. The clutch appears to be from BMW servers and service locations instead of dealing with root cause are trying to charge customers 350 -450 dollar to manually load gbs software. As a purchaser of the vehicle with automated software updates it is unreasonable to charge for manual update where a over the air software should work Please contact me at [XXX] to discuss my issue and others with BMW software updates that do not install. Thank you. I may also be reached at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The software update was transferred from phone to the car. But would not install on the car. The issue has been raised by multiple people on various BMW forums. The clutch appears to be from BMW servers and service locations instead of dealing with root cause are trying to charge customers 350 -450 dollar to manually load gbs software. As a purchaser of the vehicle with automated software updates it is unreasonable to charge for manual update where a over the air software should work Please contact me at [XXX] to discuss my issue and others with BMW software updates that do not install. Thank you. I may also be reached at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The software update was transferred from phone to the car. But would not install on the car. The issue has been raised by multiple people on various BMW forums. The clutch appears to be from BMW servers and service locations instead of dealing with root cause are trying to charge customers 350 -450 dollar to manually load gbs software. As a purchaser of the vehicle with automated software updates it is unreasonable to charge for manual update where a over the air software should work Please contact me at [XXX] to discuss my issue and others with BMW software updates that do not install. Thank you. I may also be reached at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11526356
Recall Date: Jun 10, 2023
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Corrective Action:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Additional Notes:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Mfg Campaign: 11435507
Recall Date: Oct 5, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Corrective Action:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Additional Notes:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Mfg Campaign: 11435507
Recall Date: Oct 5, 2021
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Corrective Action:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Additional Notes:
Behind the cupholder the shifting unit is unsealed and liquids spill are causing shifting issues to the shifting control module. Also the Airbag sensor is under the same gap which can cause airbag malfunction. There are numerous reports on forums with all model types 2019+, not limited to the 8 series. This is a design flaw on the new center console shifting seal. This is is a life threatening defect, already a open recall for the wire routing under the shifter for the 8 series, same area.
Mfg Campaign: 11435507
Recall Date: Oct 5, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
2019 M850i XDrive. Consumer writes regarding unintended acceleration of vehicle. THE CONSUMER STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED OVER A RETAINING WALL INTO THE SECOND FLOOR OF A BUILDING. SMOKE EMITTED FROM THE VEHICLE. THE CONSUMER STATED THE AIRBAG DID NOT DEPLOY.
Corrective Action:
2019 M850i XDrive. Consumer writes regarding unintended acceleration of vehicle. THE CONSUMER STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED OVER A RETAINING WALL INTO THE SECOND FLOOR OF A BUILDING. SMOKE EMITTED FROM THE VEHICLE. THE CONSUMER STATED THE AIRBAG DID NOT DEPLOY.
Additional Notes:
2019 M850i XDrive. Consumer writes regarding unintended acceleration of vehicle. THE CONSUMER STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED OVER A RETAINING WALL INTO THE SECOND FLOOR OF A BUILDING. SMOKE EMITTED FROM THE VEHICLE. THE CONSUMER STATED THE AIRBAG DID NOT DEPLOY.
Mfg Campaign: 11417452
Recall Date: May 17, 2021
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
2019 M850i XDrive. Consumer writes regarding unintended acceleration of vehicle. THE CONSUMER STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED OVER A RETAINING WALL INTO THE SECOND FLOOR OF A BUILDING. SMOKE EMITTED FROM THE VEHICLE. THE CONSUMER STATED THE AIRBAG DID NOT DEPLOY.
Corrective Action:
2019 M850i XDrive. Consumer writes regarding unintended acceleration of vehicle. THE CONSUMER STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED OVER A RETAINING WALL INTO THE SECOND FLOOR OF A BUILDING. SMOKE EMITTED FROM THE VEHICLE. THE CONSUMER STATED THE AIRBAG DID NOT DEPLOY.
Additional Notes:
2019 M850i XDrive. Consumer writes regarding unintended acceleration of vehicle. THE CONSUMER STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED OVER A RETAINING WALL INTO THE SECOND FLOOR OF A BUILDING. SMOKE EMITTED FROM THE VEHICLE. THE CONSUMER STATED THE AIRBAG DID NOT DEPLOY.
Mfg Campaign: 11417452
Recall Date: May 17, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY INSUFFICIENT CHARGE TO INITIATE REMOTE START. THE CAR AND BATTERY ARE NEW. ON THE DATE OF AUTO PURCHASE THEY NOTED THAT THE BATTERY HAD TO BE REPLACED WHICH THEY DID AT NO COST BUT NOW IT IS NOT RETAINING CHARGE IN COLD WEATHER IN MINNESOTA.
Corrective Action:
BATTERY INSUFFICIENT CHARGE TO INITIATE REMOTE START. THE CAR AND BATTERY ARE NEW. ON THE DATE OF AUTO PURCHASE THEY NOTED THAT THE BATTERY HAD TO BE REPLACED WHICH THEY DID AT NO COST BUT NOW IT IS NOT RETAINING CHARGE IN COLD WEATHER IN MINNESOTA.
Additional Notes:
BATTERY INSUFFICIENT CHARGE TO INITIATE REMOTE START. THE CAR AND BATTERY ARE NEW. ON THE DATE OF AUTO PURCHASE THEY NOTED THAT THE BATTERY HAD TO BE REPLACED WHICH THEY DID AT NO COST BUT NOW IT IS NOT RETAINING CHARGE IN COLD WEATHER IN MINNESOTA.
Mfg Campaign: 11396045
Recall Date: Feb 13, 2021
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Corrective Action:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Additional Notes:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Mfg Campaign: 11394846
Recall Date: Feb 5, 2021
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Corrective Action:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Additional Notes:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Mfg Campaign: 11394846
Recall Date: Feb 5, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Corrective Action:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Additional Notes:
ON OR ABOUT DEC. 3, WHILE DRIVING THROUGH JAMESTOWN, NC , NO VEHICLES IN CLOSE PROXIMITY AND WITH MY WIFE'S FOOT ON THE ACCELERATOR THE CAR SUDDENLY STOPPED. ONLY TIME IT HAPPENED. ON JAN. 14, 2021, WHILE PARKING THE AUTO AND WITH MY WIFE'S FOOT COVERING THE BRAKE PEDDLE, THE CAR SUDDENDLY ACCERATED INTO A BUILDING. AIR BAGS NEVER DEPLOYED AND WITH HER FEET ON THE BRAKE PEDAL THE CAR NEVER SHUT OFF. IT JUST KEPT ACCELERATING INTO BUILDING. IT LOOKED LIKE IT WAS ON FIRE. BMW SENT A CORPORATE TECH TO EVALUATE. WITH NO LETTERS OR E-MAIL, WE RECEIVED A CALL STATING IT WAS MY WIFE'S FAULT. THREE SAFETY PROBLEMS IS NOT MY WIFE'S FAULT.
Mfg Campaign: 11394846
Recall Date: Feb 5, 2021
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