Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2016 328d xDrive sedans and 2013-2015 328d xDrive station wagon vehicles. The constant-velocity joint which transfers power between the transfer case and the rear drive shaft, may become damaged, possibly resulting in loss of power to the rear wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 26, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Consumer Complaints
12 ComplaintsBmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
(1) Failed component: High Pressure Fuel Pump (2) The vehicle complete shut down without warning leaving the driver stranded on the road. (3) The problem has been assessed and confirmed. (4) The vehicle has been inspected by a certified BMW mechanic. (5) There was no warning prior to failure. Description: While driving at approximately 30 mph, the vehicle shut down. I was told by a certified BMW mechanic that the high pressure fuel pump imploded, sending metal chards through the fuel injection line thereby disabling the vehicle entirely. I inquired as to whether or not a recall had been issued and BMW told me it had not been issued for my vehicle. I have since learned that a recall was issued due to this exact problem but my VIN was not included in the recall, even though it is the year make and model associated with this very problem. The breakdown/disintegration of the equipment sending metal chard throughout the fuel line disabled and ruined the entire fuel system and its components with repairs costs estimated at $15,285. My car is within the ten year warranty but outside of the 120,000 miles. This is for the 328D xdrive wagon.
Corrective Action:
(1) Failed component: High Pressure Fuel Pump (2) The vehicle complete shut down without warning leaving the driver stranded on the road. (3) The problem has been assessed and confirmed. (4) The vehicle has been inspected by a certified BMW mechanic. (5) There was no warning prior to failure. Description: While driving at approximately 30 mph, the vehicle shut down. I was told by a certified BMW mechanic that the high pressure fuel pump imploded, sending metal chards through the fuel injection line thereby disabling the vehicle entirely. I inquired as to whether or not a recall had been issued and BMW told me it had not been issued for my vehicle. I have since learned that a recall was issued due to this exact problem but my VIN was not included in the recall, even though it is the year make and model associated with this very problem. The breakdown/disintegration of the equipment sending metal chard throughout the fuel line disabled and ruined the entire fuel system and its components with repairs costs estimated at $15,285. My car is within the ten year warranty but outside of the 120,000 miles. This is for the 328D xdrive wagon.
Additional Notes:
(1) Failed component: High Pressure Fuel Pump (2) The vehicle complete shut down without warning leaving the driver stranded on the road. (3) The problem has been assessed and confirmed. (4) The vehicle has been inspected by a certified BMW mechanic. (5) There was no warning prior to failure. Description: While driving at approximately 30 mph, the vehicle shut down. I was told by a certified BMW mechanic that the high pressure fuel pump imploded, sending metal chards through the fuel injection line thereby disabling the vehicle entirely. I inquired as to whether or not a recall had been issued and BMW told me it had not been issued for my vehicle. I have since learned that a recall was issued due to this exact problem but my VIN was not included in the recall, even though it is the year make and model associated with this very problem. The breakdown/disintegration of the equipment sending metal chard throughout the fuel line disabled and ruined the entire fuel system and its components with repairs costs estimated at $15,285. My car is within the ten year warranty but outside of the 120,000 miles. This is for the 328D xdrive wagon.
Mfg Campaign: 11584611
Recall Date: Apr 22, 2024
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The high-pressure fuel pump failed causing the engine to stop completely without any prior warning and the car put itself in park on the highway and would not get out of park to go into neutral or any other gear. This could have caused a very serious crash and highly increased my risk of injury or death. You are more than welcome to inspect it. It is currently sitting at the dealership waiting for a resolution. My safety and the safety of many others on the 65mph highway were put at risk when the car completely stopped in the middle of the road and would not move until the tow truck arrived to drag it on their truck (would not even go into neutral). The problem was confirmed by the BMW dealership of Cincinnati and inspected by them as well. There were absolutely no warning messages, signs, or anything informing me of an issue before this occurred. However, once the car was towed and we turned it back on once it arrived at the dealership and warning lamp appeared on the dashboard. Here is the link to the video the dealership sent me after it was inspected :: https://api.mykaarma.com/video-walkaround/details?inspection_uuid=633c93939e372707d24145f0&fileType=video
Corrective Action:
The high-pressure fuel pump failed causing the engine to stop completely without any prior warning and the car put itself in park on the highway and would not get out of park to go into neutral or any other gear. This could have caused a very serious crash and highly increased my risk of injury or death. You are more than welcome to inspect it. It is currently sitting at the dealership waiting for a resolution. My safety and the safety of many others on the 65mph highway were put at risk when the car completely stopped in the middle of the road and would not move until the tow truck arrived to drag it on their truck (would not even go into neutral). The problem was confirmed by the BMW dealership of Cincinnati and inspected by them as well. There were absolutely no warning messages, signs, or anything informing me of an issue before this occurred. However, once the car was towed and we turned it back on once it arrived at the dealership and warning lamp appeared on the dashboard. Here is the link to the video the dealership sent me after it was inspected :: https://api.mykaarma.com/video-walkaround/details?inspection_uuid=633c93939e372707d24145f0&fileType=video
Additional Notes:
The high-pressure fuel pump failed causing the engine to stop completely without any prior warning and the car put itself in park on the highway and would not get out of park to go into neutral or any other gear. This could have caused a very serious crash and highly increased my risk of injury or death. You are more than welcome to inspect it. It is currently sitting at the dealership waiting for a resolution. My safety and the safety of many others on the 65mph highway were put at risk when the car completely stopped in the middle of the road and would not move until the tow truck arrived to drag it on their truck (would not even go into neutral). The problem was confirmed by the BMW dealership of Cincinnati and inspected by them as well. There were absolutely no warning messages, signs, or anything informing me of an issue before this occurred. However, once the car was towed and we turned it back on once it arrived at the dealership and warning lamp appeared on the dashboard. Here is the link to the video the dealership sent me after it was inspected :: https://api.mykaarma.com/video-walkaround/details?inspection_uuid=633c93939e372707d24145f0&fileType=video
Mfg Campaign: 11489096
Recall Date: Oct 13, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Collision warning is often inaccurate. Signaling collision when no obstacles are present. Also, EGR Cooler recall still pending.
Corrective Action:
Collision warning is often inaccurate. Signaling collision when no obstacles are present. Also, EGR Cooler recall still pending.
Additional Notes:
Collision warning is often inaccurate. Signaling collision when no obstacles are present. Also, EGR Cooler recall still pending.
Mfg Campaign: 11474829
Recall Date: Jul 19, 2022
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Collision warning is often inaccurate. Signaling collision when no obstacles are present. Also, EGR Cooler recall still pending.
Corrective Action:
Collision warning is often inaccurate. Signaling collision when no obstacles are present. Also, EGR Cooler recall still pending.
Additional Notes:
Collision warning is often inaccurate. Signaling collision when no obstacles are present. Also, EGR Cooler recall still pending.
Mfg Campaign: 11474829
Recall Date: Jul 19, 2022
Bmw Of North America, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2016 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11471497
Recall Date: Jun 29, 2022
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Total brake failure
Corrective Action:
Total brake failure
Additional Notes:
Total brake failure
Mfg Campaign: 11440214
Recall Date: Nov 12, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT BMW OF BAKERSFIELD (LOCATED AT 5400 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 396-4040) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT BMW OF BAKERSFIELD (LOCATED AT 5400 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 396-4040) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT BMW OF BAKERSFIELD (LOCATED AT 5400 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 396-4040) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11218550
Recall Date: Jun 7, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
RECALL 18V-755.AFTER WAITING SINCE DEC 2018 THE PARTS ARRIVED AT MY DEALERSHIP FOR THIS RECALL. THE CARE WENT IN FOR SERVICE AND THE DEALER "INSPECTED" THE EGR COOLER AND PRONOUNCED IT "FINE". I WANT TO KNOW WHAT HAPPENS DOWN THE THE ROAD WHEN IT FAILS AND BURNS UP MY VEHICLE AND OR GARAGE? IF THE PART IS A DEFECTIVE DESIGN SHOULDN'T IT BE CHANGED? WHO IS LIABLE?
Corrective Action:
RECALL 18V-755.AFTER WAITING SINCE DEC 2018 THE PARTS ARRIVED AT MY DEALERSHIP FOR THIS RECALL. THE CARE WENT IN FOR SERVICE AND THE DEALER "INSPECTED" THE EGR COOLER AND PRONOUNCED IT "FINE". I WANT TO KNOW WHAT HAPPENS DOWN THE THE ROAD WHEN IT FAILS AND BURNS UP MY VEHICLE AND OR GARAGE? IF THE PART IS A DEFECTIVE DESIGN SHOULDN'T IT BE CHANGED? WHO IS LIABLE?
Additional Notes:
RECALL 18V-755.AFTER WAITING SINCE DEC 2018 THE PARTS ARRIVED AT MY DEALERSHIP FOR THIS RECALL. THE CARE WENT IN FOR SERVICE AND THE DEALER "INSPECTED" THE EGR COOLER AND PRONOUNCED IT "FINE". I WANT TO KNOW WHAT HAPPENS DOWN THE THE ROAD WHEN IT FAILS AND BURNS UP MY VEHICLE AND OR GARAGE? IF THE PART IS A DEFECTIVE DESIGN SHOULDN'T IT BE CHANGED? WHO IS LIABLE?
Mfg Campaign: 11209693
Recall Date: May 24, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW 328DX. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE AT BMW OF CHARLOTTESVILLE (LOCATED AT 1295 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 270-8664), THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW 328DX. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE AT BMW OF CHARLOTTESVILLE (LOCATED AT 1295 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 270-8664), THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW 328DX. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE AT BMW OF CHARLOTTESVILLE (LOCATED AT 1295 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 270-8664), THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11160744
Recall Date: Dec 11, 2018
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I WAS DRIVING APPX 45 MPH (SPEED LIMIT) ON A SUBURBAN STREET WHEN THE CAR RAN OUT OF POWER, SLOWED DOWN TO A CRAWL AND BECAME TOTALLY LIMP. MEANWHILE, THE IMAGE ON THE NAVI SCREEN STATED, "POWERTRAIN FAILURE, DRIVE MODERATE SPEED" OR SOMETHING LIKE IT. I MANAGED TO MAKE A VERY SLOW LEFT TURN ONTO A CROSS STREET B/C I WAS IN SHOCK. I WAS ALMOST KILLED BY AN ONCOMING CAR GOING 45-50 MPH. I HAD THE CAR TOWED TO RUSNAK BMW; AFTER INVESTIGATION, THEY STATED IT HAD A "BAD FUEL PUMP," AND THAT THEY HAVE "COUNTLESS FUEL PUMP PROBLEMS WITH BMW DIESEL CARS". THE CAR NOW HAS A NEW FUEL PUMP. I COULD HAVE DIED!
Corrective Action:
I WAS DRIVING APPX 45 MPH (SPEED LIMIT) ON A SUBURBAN STREET WHEN THE CAR RAN OUT OF POWER, SLOWED DOWN TO A CRAWL AND BECAME TOTALLY LIMP. MEANWHILE, THE IMAGE ON THE NAVI SCREEN STATED, "POWERTRAIN FAILURE, DRIVE MODERATE SPEED" OR SOMETHING LIKE IT. I MANAGED TO MAKE A VERY SLOW LEFT TURN ONTO A CROSS STREET B/C I WAS IN SHOCK. I WAS ALMOST KILLED BY AN ONCOMING CAR GOING 45-50 MPH. I HAD THE CAR TOWED TO RUSNAK BMW; AFTER INVESTIGATION, THEY STATED IT HAD A "BAD FUEL PUMP," AND THAT THEY HAVE "COUNTLESS FUEL PUMP PROBLEMS WITH BMW DIESEL CARS". THE CAR NOW HAS A NEW FUEL PUMP. I COULD HAVE DIED!
Additional Notes:
I WAS DRIVING APPX 45 MPH (SPEED LIMIT) ON A SUBURBAN STREET WHEN THE CAR RAN OUT OF POWER, SLOWED DOWN TO A CRAWL AND BECAME TOTALLY LIMP. MEANWHILE, THE IMAGE ON THE NAVI SCREEN STATED, "POWERTRAIN FAILURE, DRIVE MODERATE SPEED" OR SOMETHING LIKE IT. I MANAGED TO MAKE A VERY SLOW LEFT TURN ONTO A CROSS STREET B/C I WAS IN SHOCK. I WAS ALMOST KILLED BY AN ONCOMING CAR GOING 45-50 MPH. I HAD THE CAR TOWED TO RUSNAK BMW; AFTER INVESTIGATION, THEY STATED IT HAD A "BAD FUEL PUMP," AND THAT THEY HAVE "COUNTLESS FUEL PUMP PROBLEMS WITH BMW DIESEL CARS". THE CAR NOW HAS A NEW FUEL PUMP. I COULD HAVE DIED!
Mfg Campaign: 11051634
Recall Date: Nov 30, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS CAR WAS PURCHASED NEW WITH THE OPTIONAL "ACTIVE CRUISE CONTROL" (ACC). UNDER CERTAIN CONDITIONS THE CAR ACCELERATES UNEXPECTEDLY. WHEN THE BRAKES ARE APPLIED BY THE DRIVER, THE ACC ENGAGEMENT SHOULD ALWAYS BE TERMINATED. IN CERTAIN SITUATIONS THE ACC REMAINS ENGAGED DESPITE THE DRIVER'S USE OF THE BRAKES. WHEN THE ACC IS ENGAGED AND DETECTS AN OBJECT AHEAD, THE BRAKES MAY BE APPLIED AUTOMATICALLY BY THE ACC. IF, WHILE THE BRAKES ARE STILL BE APPLIED BY THE ACC AND THE DRIVER ALSO PRESSES THE BRAKE PEDAL, THE ACC SHOULD BE DISENGAGED AND REMAIN OFF. HOWEVER, IF THE OBJECT PREVIOUSLY DETECTED AHEAD HAS CLEARED AND THE DRIVER RELEASES THE BRAKES, THE ACC CONTROL IS RESTORED AND THE CAR ACCELERATES. THIS IS A DANGEROUS AND CONFUSING RESPONSE. DRIVERS INSTINCTIVELY EXPECT ANY CRUISE CONTROL TO DISENGAGE IMMEDIATELY AND REMAIN DISENGAGED UPON BRAKE APPLICATION.THE BMW ACTIVE CRUISE CONTROL DOES NOT PERFORM THIS WAY IN THE SITUATION DESCRIBED. THIS ACC RESPONSE IS A REPEATABLE DEFECT THAT HAS CAUSED ME TO EXPERIENCE A HAZARDOUS SITUATION WHILE DRIVING.
Corrective Action:
THIS CAR WAS PURCHASED NEW WITH THE OPTIONAL "ACTIVE CRUISE CONTROL" (ACC). UNDER CERTAIN CONDITIONS THE CAR ACCELERATES UNEXPECTEDLY. WHEN THE BRAKES ARE APPLIED BY THE DRIVER, THE ACC ENGAGEMENT SHOULD ALWAYS BE TERMINATED. IN CERTAIN SITUATIONS THE ACC REMAINS ENGAGED DESPITE THE DRIVER'S USE OF THE BRAKES. WHEN THE ACC IS ENGAGED AND DETECTS AN OBJECT AHEAD, THE BRAKES MAY BE APPLIED AUTOMATICALLY BY THE ACC. IF, WHILE THE BRAKES ARE STILL BE APPLIED BY THE ACC AND THE DRIVER ALSO PRESSES THE BRAKE PEDAL, THE ACC SHOULD BE DISENGAGED AND REMAIN OFF. HOWEVER, IF THE OBJECT PREVIOUSLY DETECTED AHEAD HAS CLEARED AND THE DRIVER RELEASES THE BRAKES, THE ACC CONTROL IS RESTORED AND THE CAR ACCELERATES. THIS IS A DANGEROUS AND CONFUSING RESPONSE. DRIVERS INSTINCTIVELY EXPECT ANY CRUISE CONTROL TO DISENGAGE IMMEDIATELY AND REMAIN DISENGAGED UPON BRAKE APPLICATION.THE BMW ACTIVE CRUISE CONTROL DOES NOT PERFORM THIS WAY IN THE SITUATION DESCRIBED. THIS ACC RESPONSE IS A REPEATABLE DEFECT THAT HAS CAUSED ME TO EXPERIENCE A HAZARDOUS SITUATION WHILE DRIVING.
Additional Notes:
THIS CAR WAS PURCHASED NEW WITH THE OPTIONAL "ACTIVE CRUISE CONTROL" (ACC). UNDER CERTAIN CONDITIONS THE CAR ACCELERATES UNEXPECTEDLY. WHEN THE BRAKES ARE APPLIED BY THE DRIVER, THE ACC ENGAGEMENT SHOULD ALWAYS BE TERMINATED. IN CERTAIN SITUATIONS THE ACC REMAINS ENGAGED DESPITE THE DRIVER'S USE OF THE BRAKES. WHEN THE ACC IS ENGAGED AND DETECTS AN OBJECT AHEAD, THE BRAKES MAY BE APPLIED AUTOMATICALLY BY THE ACC. IF, WHILE THE BRAKES ARE STILL BE APPLIED BY THE ACC AND THE DRIVER ALSO PRESSES THE BRAKE PEDAL, THE ACC SHOULD BE DISENGAGED AND REMAIN OFF. HOWEVER, IF THE OBJECT PREVIOUSLY DETECTED AHEAD HAS CLEARED AND THE DRIVER RELEASES THE BRAKES, THE ACC CONTROL IS RESTORED AND THE CAR ACCELERATES. THIS IS A DANGEROUS AND CONFUSING RESPONSE. DRIVERS INSTINCTIVELY EXPECT ANY CRUISE CONTROL TO DISENGAGE IMMEDIATELY AND REMAIN DISENGAGED UPON BRAKE APPLICATION.THE BMW ACTIVE CRUISE CONTROL DOES NOT PERFORM THIS WAY IN THE SITUATION DESCRIBED. THIS ACC RESPONSE IS A REPEATABLE DEFECT THAT HAS CAUSED ME TO EXPERIENCE A HAZARDOUS SITUATION WHILE DRIVING.
Mfg Campaign: 11048576
Recall Date: Nov 27, 2017
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THIS CAR WAS PURCHASED NEW WITH THE OPTIONAL "ACTIVE CRUISE CONTROL" (ACC). UNDER CERTAIN CONDITIONS THE CAR ACCELERATES UNEXPECTEDLY. WHEN THE BRAKES ARE APPLIED BY THE DRIVER, THE ACC ENGAGEMENT SHOULD ALWAYS BE TERMINATED. IN CERTAIN SITUATIONS THE ACC REMAINS ENGAGED DESPITE THE DRIVER'S USE OF THE BRAKES. WHEN THE ACC IS ENGAGED AND DETECTS AN OBJECT AHEAD, THE BRAKES MAY BE APPLIED AUTOMATICALLY BY THE ACC. IF, WHILE THE BRAKES ARE STILL BE APPLIED BY THE ACC AND THE DRIVER ALSO PRESSES THE BRAKE PEDAL, THE ACC SHOULD BE DISENGAGED AND REMAIN OFF. HOWEVER, IF THE OBJECT PREVIOUSLY DETECTED AHEAD HAS CLEARED AND THE DRIVER RELEASES THE BRAKES, THE ACC CONTROL IS RESTORED AND THE CAR ACCELERATES. THIS IS A DANGEROUS AND CONFUSING RESPONSE. DRIVERS INSTINCTIVELY EXPECT ANY CRUISE CONTROL TO DISENGAGE IMMEDIATELY AND REMAIN DISENGAGED UPON BRAKE APPLICATION.THE BMW ACTIVE CRUISE CONTROL DOES NOT PERFORM THIS WAY IN THE SITUATION DESCRIBED. THIS ACC RESPONSE IS A REPEATABLE DEFECT THAT HAS CAUSED ME TO EXPERIENCE A HAZARDOUS SITUATION WHILE DRIVING.
Corrective Action:
THIS CAR WAS PURCHASED NEW WITH THE OPTIONAL "ACTIVE CRUISE CONTROL" (ACC). UNDER CERTAIN CONDITIONS THE CAR ACCELERATES UNEXPECTEDLY. WHEN THE BRAKES ARE APPLIED BY THE DRIVER, THE ACC ENGAGEMENT SHOULD ALWAYS BE TERMINATED. IN CERTAIN SITUATIONS THE ACC REMAINS ENGAGED DESPITE THE DRIVER'S USE OF THE BRAKES. WHEN THE ACC IS ENGAGED AND DETECTS AN OBJECT AHEAD, THE BRAKES MAY BE APPLIED AUTOMATICALLY BY THE ACC. IF, WHILE THE BRAKES ARE STILL BE APPLIED BY THE ACC AND THE DRIVER ALSO PRESSES THE BRAKE PEDAL, THE ACC SHOULD BE DISENGAGED AND REMAIN OFF. HOWEVER, IF THE OBJECT PREVIOUSLY DETECTED AHEAD HAS CLEARED AND THE DRIVER RELEASES THE BRAKES, THE ACC CONTROL IS RESTORED AND THE CAR ACCELERATES. THIS IS A DANGEROUS AND CONFUSING RESPONSE. DRIVERS INSTINCTIVELY EXPECT ANY CRUISE CONTROL TO DISENGAGE IMMEDIATELY AND REMAIN DISENGAGED UPON BRAKE APPLICATION.THE BMW ACTIVE CRUISE CONTROL DOES NOT PERFORM THIS WAY IN THE SITUATION DESCRIBED. THIS ACC RESPONSE IS A REPEATABLE DEFECT THAT HAS CAUSED ME TO EXPERIENCE A HAZARDOUS SITUATION WHILE DRIVING.
Additional Notes:
THIS CAR WAS PURCHASED NEW WITH THE OPTIONAL "ACTIVE CRUISE CONTROL" (ACC). UNDER CERTAIN CONDITIONS THE CAR ACCELERATES UNEXPECTEDLY. WHEN THE BRAKES ARE APPLIED BY THE DRIVER, THE ACC ENGAGEMENT SHOULD ALWAYS BE TERMINATED. IN CERTAIN SITUATIONS THE ACC REMAINS ENGAGED DESPITE THE DRIVER'S USE OF THE BRAKES. WHEN THE ACC IS ENGAGED AND DETECTS AN OBJECT AHEAD, THE BRAKES MAY BE APPLIED AUTOMATICALLY BY THE ACC. IF, WHILE THE BRAKES ARE STILL BE APPLIED BY THE ACC AND THE DRIVER ALSO PRESSES THE BRAKE PEDAL, THE ACC SHOULD BE DISENGAGED AND REMAIN OFF. HOWEVER, IF THE OBJECT PREVIOUSLY DETECTED AHEAD HAS CLEARED AND THE DRIVER RELEASES THE BRAKES, THE ACC CONTROL IS RESTORED AND THE CAR ACCELERATES. THIS IS A DANGEROUS AND CONFUSING RESPONSE. DRIVERS INSTINCTIVELY EXPECT ANY CRUISE CONTROL TO DISENGAGE IMMEDIATELY AND REMAIN DISENGAGED UPON BRAKE APPLICATION.THE BMW ACTIVE CRUISE CONTROL DOES NOT PERFORM THIS WAY IN THE SITUATION DESCRIBED. THIS ACC RESPONSE IS A REPEATABLE DEFECT THAT HAS CAUSED ME TO EXPERIENCE A HAZARDOUS SITUATION WHILE DRIVING.
Mfg Campaign: 11048576
Recall Date: Nov 27, 2017
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