Complaints & Recalls
Consumer Complaints
28 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INCE DECEMBER OF 2019 I HAVE HAD CONTINUOUS PROBLEMS WITH MY CAR AND MY IPHONE. I HAVE RESPONSIBLY GONE TO DEALERSHIP FAR TOO MANY TIMES TO HAVE THIS REPAIRED. CALLS HAVE DROPPED WHILE I'M ON THE PHONE WITH CLIENTS WHO ARE EMOTIONALLY FRAGILE. (I AM A THERAPIST ). THE CALLS CONTINUALLY DROPPED AND AFTER LOOKING AT THE ISSUE THE SERVICE DEPT DEALERSHIP TOLD ME IT WAS MY PHONE. I WENT TO APPLE AND GOT A BRAND NEW TELEPHONE AND THE ISSUE HAPPENED AGAIN. SO CLEARLY IT WASN'T MY PHONE. THEY REPLACED SOME PARTS BUT I HAVEN'T DRIVEN MY CAR DUE TO COVID. I GOT IN THE CAR TO FIND MY MUSIC FROM MY TELEPHONE NO LONGER PLAYS THROUGH THE STEREO AS IT DID PRIOR. BMW HAS ADMITTED TO ME THEY HAVE AN ELECTRICAL ISSUES WITH THE 2018 BMW AND COMPARABILITY OF THE IPHONE. THE DEALERSHIP HAD A RESPONSIBILITY TO DISCLOSE THIS WHEN I LEASED THE CAR THE OMITTED THIS IMPORTANT INFORMATION THAT WOULD CAUSE ME TO PAUSE IN LEASING IT AS ITS IMPERATIVE TO MY JOB AND BUSINESS TO BE ABLE TO TALK AND RECUR VERY CALLS FROM CLIENTS. I TRIED TO RESOLVE THIS WITH BMW CORP AND THEY OFFERED NO MONITORY OR ANY RESOLUTION FOR MY UNREASONABLE NUMBER OF TRIPS TO THE DEALERSHIP, FOR INCONVENIENCING MENTALLY FRAGILE PEOPLE AND MY TIME. THEY ALSO DID NOT DISCLOSE THIS INFORMATION THEY CLEARLY ARE AWARE OF WHEN I LEASED THE VEHICLE.
Corrective Action:
INCE DECEMBER OF 2019 I HAVE HAD CONTINUOUS PROBLEMS WITH MY CAR AND MY IPHONE. I HAVE RESPONSIBLY GONE TO DEALERSHIP FAR TOO MANY TIMES TO HAVE THIS REPAIRED. CALLS HAVE DROPPED WHILE I'M ON THE PHONE WITH CLIENTS WHO ARE EMOTIONALLY FRAGILE. (I AM A THERAPIST ). THE CALLS CONTINUALLY DROPPED AND AFTER LOOKING AT THE ISSUE THE SERVICE DEPT DEALERSHIP TOLD ME IT WAS MY PHONE. I WENT TO APPLE AND GOT A BRAND NEW TELEPHONE AND THE ISSUE HAPPENED AGAIN. SO CLEARLY IT WASN'T MY PHONE. THEY REPLACED SOME PARTS BUT I HAVEN'T DRIVEN MY CAR DUE TO COVID. I GOT IN THE CAR TO FIND MY MUSIC FROM MY TELEPHONE NO LONGER PLAYS THROUGH THE STEREO AS IT DID PRIOR. BMW HAS ADMITTED TO ME THEY HAVE AN ELECTRICAL ISSUES WITH THE 2018 BMW AND COMPARABILITY OF THE IPHONE. THE DEALERSHIP HAD A RESPONSIBILITY TO DISCLOSE THIS WHEN I LEASED THE CAR THE OMITTED THIS IMPORTANT INFORMATION THAT WOULD CAUSE ME TO PAUSE IN LEASING IT AS ITS IMPERATIVE TO MY JOB AND BUSINESS TO BE ABLE TO TALK AND RECUR VERY CALLS FROM CLIENTS. I TRIED TO RESOLVE THIS WITH BMW CORP AND THEY OFFERED NO MONITORY OR ANY RESOLUTION FOR MY UNREASONABLE NUMBER OF TRIPS TO THE DEALERSHIP, FOR INCONVENIENCING MENTALLY FRAGILE PEOPLE AND MY TIME. THEY ALSO DID NOT DISCLOSE THIS INFORMATION THEY CLEARLY ARE AWARE OF WHEN I LEASED THE VEHICLE.
Additional Notes:
INCE DECEMBER OF 2019 I HAVE HAD CONTINUOUS PROBLEMS WITH MY CAR AND MY IPHONE. I HAVE RESPONSIBLY GONE TO DEALERSHIP FAR TOO MANY TIMES TO HAVE THIS REPAIRED. CALLS HAVE DROPPED WHILE I'M ON THE PHONE WITH CLIENTS WHO ARE EMOTIONALLY FRAGILE. (I AM A THERAPIST ). THE CALLS CONTINUALLY DROPPED AND AFTER LOOKING AT THE ISSUE THE SERVICE DEPT DEALERSHIP TOLD ME IT WAS MY PHONE. I WENT TO APPLE AND GOT A BRAND NEW TELEPHONE AND THE ISSUE HAPPENED AGAIN. SO CLEARLY IT WASN'T MY PHONE. THEY REPLACED SOME PARTS BUT I HAVEN'T DRIVEN MY CAR DUE TO COVID. I GOT IN THE CAR TO FIND MY MUSIC FROM MY TELEPHONE NO LONGER PLAYS THROUGH THE STEREO AS IT DID PRIOR. BMW HAS ADMITTED TO ME THEY HAVE AN ELECTRICAL ISSUES WITH THE 2018 BMW AND COMPARABILITY OF THE IPHONE. THE DEALERSHIP HAD A RESPONSIBILITY TO DISCLOSE THIS WHEN I LEASED THE CAR THE OMITTED THIS IMPORTANT INFORMATION THAT WOULD CAUSE ME TO PAUSE IN LEASING IT AS ITS IMPERATIVE TO MY JOB AND BUSINESS TO BE ABLE TO TALK AND RECUR VERY CALLS FROM CLIENTS. I TRIED TO RESOLVE THIS WITH BMW CORP AND THEY OFFERED NO MONITORY OR ANY RESOLUTION FOR MY UNREASONABLE NUMBER OF TRIPS TO THE DEALERSHIP, FOR INCONVENIENCING MENTALLY FRAGILE PEOPLE AND MY TIME. THEY ALSO DID NOT DISCLOSE THIS INFORMATION THEY CLEARLY ARE AWARE OF WHEN I LEASED THE VEHICLE.
Mfg Campaign: 11352572
Recall Date: Sep 1, 2020
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS STOPPED AT A STOP LIGHT WITH MY FOOT ON THE BRAKE FOR ABOUT A MINUTE WHEN THE CAR SUDDENLY ACCELERATED AND LUNGED FORWARD.I APPLIED MORE PRESSURE TO THE BRAKE,ALL THE WAY TO THE FLOOR , BUT THE CAR WOULD NOT STOP. THE CAR IN FRONT OF ME IS THE ONLY THING THAT STOPPED THE CAR ,AS HE WAS STOPPED TOO. THE CAR THEN BOUNCED BACKWARD AND TURNED OFF BY ITSELF. I WAS ON A MAIN STREET AT A LIGHT. IT WAS FORTUNATE THAT ANOTHER CAR WAS STOPPED IN FRONT OF ME BECAUSE IT STOPPED THE CAR AND PREVENTED MY CAR FROM HITTING PEDESTRIANS.
Corrective Action:
I WAS STOPPED AT A STOP LIGHT WITH MY FOOT ON THE BRAKE FOR ABOUT A MINUTE WHEN THE CAR SUDDENLY ACCELERATED AND LUNGED FORWARD.I APPLIED MORE PRESSURE TO THE BRAKE,ALL THE WAY TO THE FLOOR , BUT THE CAR WOULD NOT STOP. THE CAR IN FRONT OF ME IS THE ONLY THING THAT STOPPED THE CAR ,AS HE WAS STOPPED TOO. THE CAR THEN BOUNCED BACKWARD AND TURNED OFF BY ITSELF. I WAS ON A MAIN STREET AT A LIGHT. IT WAS FORTUNATE THAT ANOTHER CAR WAS STOPPED IN FRONT OF ME BECAUSE IT STOPPED THE CAR AND PREVENTED MY CAR FROM HITTING PEDESTRIANS.
Additional Notes:
I WAS STOPPED AT A STOP LIGHT WITH MY FOOT ON THE BRAKE FOR ABOUT A MINUTE WHEN THE CAR SUDDENLY ACCELERATED AND LUNGED FORWARD.I APPLIED MORE PRESSURE TO THE BRAKE,ALL THE WAY TO THE FLOOR , BUT THE CAR WOULD NOT STOP. THE CAR IN FRONT OF ME IS THE ONLY THING THAT STOPPED THE CAR ,AS HE WAS STOPPED TOO. THE CAR THEN BOUNCED BACKWARD AND TURNED OFF BY ITSELF. I WAS ON A MAIN STREET AT A LIGHT. IT WAS FORTUNATE THAT ANOTHER CAR WAS STOPPED IN FRONT OF ME BECAUSE IT STOPPED THE CAR AND PREVENTED MY CAR FROM HITTING PEDESTRIANS.
Mfg Campaign: 11337852
Recall Date: Jul 7, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED AT A STOP LIGHT WITH MY FOOT ON THE BRAKE FOR ABOUT A MINUTE WHEN THE CAR SUDDENLY ACCELERATED AND LUNGED FORWARD.I APPLIED MORE PRESSURE TO THE BRAKE,ALL THE WAY TO THE FLOOR , BUT THE CAR WOULD NOT STOP. THE CAR IN FRONT OF ME IS THE ONLY THING THAT STOPPED THE CAR ,AS HE WAS STOPPED TOO. THE CAR THEN BOUNCED BACKWARD AND TURNED OFF BY ITSELF. I WAS ON A MAIN STREET AT A LIGHT. IT WAS FORTUNATE THAT ANOTHER CAR WAS STOPPED IN FRONT OF ME BECAUSE IT STOPPED THE CAR AND PREVENTED MY CAR FROM HITTING PEDESTRIANS.
Corrective Action:
I WAS STOPPED AT A STOP LIGHT WITH MY FOOT ON THE BRAKE FOR ABOUT A MINUTE WHEN THE CAR SUDDENLY ACCELERATED AND LUNGED FORWARD.I APPLIED MORE PRESSURE TO THE BRAKE,ALL THE WAY TO THE FLOOR , BUT THE CAR WOULD NOT STOP. THE CAR IN FRONT OF ME IS THE ONLY THING THAT STOPPED THE CAR ,AS HE WAS STOPPED TOO. THE CAR THEN BOUNCED BACKWARD AND TURNED OFF BY ITSELF. I WAS ON A MAIN STREET AT A LIGHT. IT WAS FORTUNATE THAT ANOTHER CAR WAS STOPPED IN FRONT OF ME BECAUSE IT STOPPED THE CAR AND PREVENTED MY CAR FROM HITTING PEDESTRIANS.
Additional Notes:
I WAS STOPPED AT A STOP LIGHT WITH MY FOOT ON THE BRAKE FOR ABOUT A MINUTE WHEN THE CAR SUDDENLY ACCELERATED AND LUNGED FORWARD.I APPLIED MORE PRESSURE TO THE BRAKE,ALL THE WAY TO THE FLOOR , BUT THE CAR WOULD NOT STOP. THE CAR IN FRONT OF ME IS THE ONLY THING THAT STOPPED THE CAR ,AS HE WAS STOPPED TOO. THE CAR THEN BOUNCED BACKWARD AND TURNED OFF BY ITSELF. I WAS ON A MAIN STREET AT A LIGHT. IT WAS FORTUNATE THAT ANOTHER CAR WAS STOPPED IN FRONT OF ME BECAUSE IT STOPPED THE CAR AND PREVENTED MY CAR FROM HITTING PEDESTRIANS.
Mfg Campaign: 11337852
Recall Date: Jul 7, 2020
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ACCELERATION ISSUES. I COMPLAINED TO BMW ABOUT THE ISSUE NOVEMBER 2018 FOR MY 2018 BMW. HOWEVER, BMW SAID THERE WASN'T A PROBLEM. ON SUNDAY AT AROUND 6:28 PM I WAS PULLING INTO A PARKING SPACE AT MY CHASE BANK AND THE CAR SUDDENLY STARTS ACCELERATING CAUSING ME TO HAVE A HEAD ON COLLISION WITH A PARKED CAR. MY 2015 BMW HAD THE SAME PROBLEM. I WAS IN RALPH'S PARKING LOT IN BEVERLY HILLS ABOUT TO PULL OUT WHEN SUDDENLY MY BMW ACCELERATED, AND I NEARLY KILLED TWO PEOPLE. WHEN I BOUGHT IT IN FOR SERVICE BMW REPAIRED THE PROBLEM. SOMETHING WAS CALIBRATED TO HIGH.
Corrective Action:
ACCELERATION ISSUES. I COMPLAINED TO BMW ABOUT THE ISSUE NOVEMBER 2018 FOR MY 2018 BMW. HOWEVER, BMW SAID THERE WASN'T A PROBLEM. ON SUNDAY AT AROUND 6:28 PM I WAS PULLING INTO A PARKING SPACE AT MY CHASE BANK AND THE CAR SUDDENLY STARTS ACCELERATING CAUSING ME TO HAVE A HEAD ON COLLISION WITH A PARKED CAR. MY 2015 BMW HAD THE SAME PROBLEM. I WAS IN RALPH'S PARKING LOT IN BEVERLY HILLS ABOUT TO PULL OUT WHEN SUDDENLY MY BMW ACCELERATED, AND I NEARLY KILLED TWO PEOPLE. WHEN I BOUGHT IT IN FOR SERVICE BMW REPAIRED THE PROBLEM. SOMETHING WAS CALIBRATED TO HIGH.
Additional Notes:
ACCELERATION ISSUES. I COMPLAINED TO BMW ABOUT THE ISSUE NOVEMBER 2018 FOR MY 2018 BMW. HOWEVER, BMW SAID THERE WASN'T A PROBLEM. ON SUNDAY AT AROUND 6:28 PM I WAS PULLING INTO A PARKING SPACE AT MY CHASE BANK AND THE CAR SUDDENLY STARTS ACCELERATING CAUSING ME TO HAVE A HEAD ON COLLISION WITH A PARKED CAR. MY 2015 BMW HAD THE SAME PROBLEM. I WAS IN RALPH'S PARKING LOT IN BEVERLY HILLS ABOUT TO PULL OUT WHEN SUDDENLY MY BMW ACCELERATED, AND I NEARLY KILLED TWO PEOPLE. WHEN I BOUGHT IT IN FOR SERVICE BMW REPAIRED THE PROBLEM. SOMETHING WAS CALIBRATED TO HIGH.
Mfg Campaign: 11300113
Recall Date: Jan 17, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Corrective Action:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Additional Notes:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11233062
Recall Date: Jul 18, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Corrective Action:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Additional Notes:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11233062
Recall Date: Jul 18, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Corrective Action:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Additional Notes:
THIS CAR DOESN'T HAVE A WAY FOR DRIVERS TO PUT THE GEAR IN NEUTRAL IF THE ELECTRICAL PANEL AND THE ENGINE IS DEAD. I WAS IN THE FLOODED AREA IN THE MIDDLE OF THE ROAD AND FELT SCARED WHEN BIG TRUCKS PASSED ME SIDE BY SIDE. EVEN THE SHERIFF WHO HELPED ME COULDN'T FIND IT IN THE OWNERS MANUAL. I HAVE A 12 MONTHS OLD GRANDSON AND I DON'T FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11233062
Recall Date: Jul 18, 2019
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAGS FAILED TO DEPLOY IN SERIOUS ACCIDENT CAUSING INJURY. VEHICLE WAS TRAVELING WHEN STUCK IN FRONT LEFT BUMPER BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 45-50 MPH
Corrective Action:
AIRBAGS FAILED TO DEPLOY IN SERIOUS ACCIDENT CAUSING INJURY. VEHICLE WAS TRAVELING WHEN STUCK IN FRONT LEFT BUMPER BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 45-50 MPH
Additional Notes:
AIRBAGS FAILED TO DEPLOY IN SERIOUS ACCIDENT CAUSING INJURY. VEHICLE WAS TRAVELING WHEN STUCK IN FRONT LEFT BUMPER BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 45-50 MPH
Mfg Campaign: 11079929
Recall Date: Mar 17, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025