Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 540d xDrive vehicles. The crankshaft sensor may be equipped with incorrect firmware, preventing the sensor from properly processing input from the crankshaft reluctor ring, possibly resulting in a vehicle stall. On September 12, 2018, BMW expanded the recall to a total of 5,309 vehicles including certain 2018-2019 BMW 540d xDrive, 230i M240i, M240i xDrive, X2 sDrive28i, X2 xDrive28i, X1 sDrive28i, X1 xDrive28i, 330i, 330i xDrive, 340i, 340i xDrive, 330i xDrive Gran Turismo, 530i, 530i xDrive, 540i, 540i xDrive, 530e, 530e xDrive, 640i xDrive Gran Turismo, 330e, 2019 430i Gran Coupe, 430i xDrive Gran Coupe, 440i Gran Coupe, 440i xDrive Gran Coupe, 430i, 430i xDrive, 440i, 440i xDrive, 740i, 740i xDrive, MINI Cooper, Cooper S, JCW, MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), and MINI Clubman (Cooper, Cooper S, Cooper All4, Cooper S All4, JCW All4) vehicles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 11, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 230i, 230i xDrive, M240i, M240i xDrive, M2, and X3 xDrive 30i SAV vehicles. These vehicles may have an error in the software for the instrument panel, causing the display to not properly illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 15, 2017
Consumer Complaints
4 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The coolant pipe from the engine cylinder head to the coolant reservoir broke unexpectedly which left us stranded on a narrow shoulder on the side of a busy highway with cars streaming by at high speed. A warning lamp directed us not to drive. Our safety was absolutely put at risk obviously. We had it towed to the closest shop doing BMWs. We had it fixed at significant expense. 5 months later, received a letter from BMW (see attached) wrote us admitting they had found this defect and were offering to replace the defective equipment at their cost if we brought it to the dealer. I called their customer service line who directed me to visit their nearest dealership an hour away and if the work we paid for was done correctly they would reimburse us. We drove and had the Dealer's mechanics verified that the work was done correctly. They referred to it as a RECALL on the verification paperwork.(see attached) I submitted the paperwork to BMW verifying the work was done and the invoice we paid. They responded a few days later, rejecting our request for reimbursement. They wouldn't even give us the amount it would have cost them to fix it. They called it a "SERVICE ACTION" not a "RECALL" and therefore not eligible for reimbursement. SO MY FAMILY IS PUT AT SIGNIFICANT RISK DUE TO A DEFECTIVE PART, AND THEY GET OFF WITHOUT SPENDING A DIME.
Corrective Action:
The coolant pipe from the engine cylinder head to the coolant reservoir broke unexpectedly which left us stranded on a narrow shoulder on the side of a busy highway with cars streaming by at high speed. A warning lamp directed us not to drive. Our safety was absolutely put at risk obviously. We had it towed to the closest shop doing BMWs. We had it fixed at significant expense. 5 months later, received a letter from BMW (see attached) wrote us admitting they had found this defect and were offering to replace the defective equipment at their cost if we brought it to the dealer. I called their customer service line who directed me to visit their nearest dealership an hour away and if the work we paid for was done correctly they would reimburse us. We drove and had the Dealer's mechanics verified that the work was done correctly. They referred to it as a RECALL on the verification paperwork.(see attached) I submitted the paperwork to BMW verifying the work was done and the invoice we paid. They responded a few days later, rejecting our request for reimbursement. They wouldn't even give us the amount it would have cost them to fix it. They called it a "SERVICE ACTION" not a "RECALL" and therefore not eligible for reimbursement. SO MY FAMILY IS PUT AT SIGNIFICANT RISK DUE TO A DEFECTIVE PART, AND THEY GET OFF WITHOUT SPENDING A DIME.
Additional Notes:
The coolant pipe from the engine cylinder head to the coolant reservoir broke unexpectedly which left us stranded on a narrow shoulder on the side of a busy highway with cars streaming by at high speed. A warning lamp directed us not to drive. Our safety was absolutely put at risk obviously. We had it towed to the closest shop doing BMWs. We had it fixed at significant expense. 5 months later, received a letter from BMW (see attached) wrote us admitting they had found this defect and were offering to replace the defective equipment at their cost if we brought it to the dealer. I called their customer service line who directed me to visit their nearest dealership an hour away and if the work we paid for was done correctly they would reimburse us. We drove and had the Dealer's mechanics verified that the work was done correctly. They referred to it as a RECALL on the verification paperwork.(see attached) I submitted the paperwork to BMW verifying the work was done and the invoice we paid. They responded a few days later, rejecting our request for reimbursement. They wouldn't even give us the amount it would have cost them to fix it. They called it a "SERVICE ACTION" not a "RECALL" and therefore not eligible for reimbursement. SO MY FAMILY IS PUT AT SIGNIFICANT RISK DUE TO A DEFECTIVE PART, AND THEY GET OFF WITHOUT SPENDING A DIME.
Mfg Campaign: 11519883
Recall Date: May 1, 2023
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
I HAVE A 2018 2 SERIES XDRIVE CONVERTIBLE WITH 18' PIRELLI RUN FLAT TIRES. THIS IS MY SECOND 2 SERIES. I HAVE HAD 6 OF THESE TIRES BLOW DUE TO POTHOLES OVER THE TWO CARS I HAVE HAD OVER 4 YEARS. THE LAST ONE THAT BLEW WAS ON FRIDAY ON I65 JUST SOUTH OF LOUISVILLE. I HAD TO WAIT 4 HOURS FOR TOW TRUCK TO TAKE IT TO BMW OF LOUISVILLE. I PROCEEDED ONTO NASHVILLE. I PICKED THE CAR UP ON THE FOLLOWING MONDAY. THE TIRES ARE 18' PIRELLI CINTURATO P7 A S RFT RUN FLAT. THIS IS A CHRONIC PROBLEM WITH THIS CAR. MY BMW SERVICE PERSON SAYS THIS HAPPENS SO OFTEN WITH THESE CARS. THIS BLOWOUT PATTERN IS NOT ACCEPTABLE. I NEED NOT TO BE TO BE WORRIED ALL THE TIME THAT A TIRE IS GOING TO BLOW WHEN A POTHOLE IS HIT. ESPECIALLY ON THE HIGHWAY. I MUST GET THEM CHANGED. I THINK THIS COULD BE A DEADLY PROBLEM. IT SHOULD BE LOOKED INTO BY NHTSA.
Corrective Action:
I HAVE A 2018 2 SERIES XDRIVE CONVERTIBLE WITH 18' PIRELLI RUN FLAT TIRES. THIS IS MY SECOND 2 SERIES. I HAVE HAD 6 OF THESE TIRES BLOW DUE TO POTHOLES OVER THE TWO CARS I HAVE HAD OVER 4 YEARS. THE LAST ONE THAT BLEW WAS ON FRIDAY ON I65 JUST SOUTH OF LOUISVILLE. I HAD TO WAIT 4 HOURS FOR TOW TRUCK TO TAKE IT TO BMW OF LOUISVILLE. I PROCEEDED ONTO NASHVILLE. I PICKED THE CAR UP ON THE FOLLOWING MONDAY. THE TIRES ARE 18' PIRELLI CINTURATO P7 A S RFT RUN FLAT. THIS IS A CHRONIC PROBLEM WITH THIS CAR. MY BMW SERVICE PERSON SAYS THIS HAPPENS SO OFTEN WITH THESE CARS. THIS BLOWOUT PATTERN IS NOT ACCEPTABLE. I NEED NOT TO BE TO BE WORRIED ALL THE TIME THAT A TIRE IS GOING TO BLOW WHEN A POTHOLE IS HIT. ESPECIALLY ON THE HIGHWAY. I MUST GET THEM CHANGED. I THINK THIS COULD BE A DEADLY PROBLEM. IT SHOULD BE LOOKED INTO BY NHTSA.
Additional Notes:
I HAVE A 2018 2 SERIES XDRIVE CONVERTIBLE WITH 18' PIRELLI RUN FLAT TIRES. THIS IS MY SECOND 2 SERIES. I HAVE HAD 6 OF THESE TIRES BLOW DUE TO POTHOLES OVER THE TWO CARS I HAVE HAD OVER 4 YEARS. THE LAST ONE THAT BLEW WAS ON FRIDAY ON I65 JUST SOUTH OF LOUISVILLE. I HAD TO WAIT 4 HOURS FOR TOW TRUCK TO TAKE IT TO BMW OF LOUISVILLE. I PROCEEDED ONTO NASHVILLE. I PICKED THE CAR UP ON THE FOLLOWING MONDAY. THE TIRES ARE 18' PIRELLI CINTURATO P7 A S RFT RUN FLAT. THIS IS A CHRONIC PROBLEM WITH THIS CAR. MY BMW SERVICE PERSON SAYS THIS HAPPENS SO OFTEN WITH THESE CARS. THIS BLOWOUT PATTERN IS NOT ACCEPTABLE. I NEED NOT TO BE TO BE WORRIED ALL THE TIME THAT A TIRE IS GOING TO BLOW WHEN A POTHOLE IS HIT. ESPECIALLY ON THE HIGHWAY. I MUST GET THEM CHANGED. I THINK THIS COULD BE A DEADLY PROBLEM. IT SHOULD BE LOOKED INTO BY NHTSA.
Mfg Campaign: 11383876
Recall Date: Dec 17, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
DRIVING DOWN THE FREEWAY AT 65MPH, CAR ENGINE JUST SHUTS DOWN. NO POWER STEERING, NO WAY TO GET OVER. CAR DISPLAY SAYS DRIVE TRAIN ERROR. CAR GOT TOWED TO THE DEALER FOR SERVICE, DEALER "FIXES" ISSUE. 2 DAYS LATER, EXACT SAME THING HAPPENS AGAIN ON THE FREEWAY AT 65MPH. ENGINE JUST SHUTS DOWN. TOWED BACK TO THE DEALER. STILL THERE, NO FIX YET. HOWEVER, HOW IS MY WIFE SUPPOSED TO FEEL SAFE IN THIS CAR NOW. IT CAN DIE ON THE FREEWAY AT ANYTIME AND YOU HAVE NO POWER AND TRAFFIC IS ZOOMING BY.
Corrective Action:
DRIVING DOWN THE FREEWAY AT 65MPH, CAR ENGINE JUST SHUTS DOWN. NO POWER STEERING, NO WAY TO GET OVER. CAR DISPLAY SAYS DRIVE TRAIN ERROR. CAR GOT TOWED TO THE DEALER FOR SERVICE, DEALER "FIXES" ISSUE. 2 DAYS LATER, EXACT SAME THING HAPPENS AGAIN ON THE FREEWAY AT 65MPH. ENGINE JUST SHUTS DOWN. TOWED BACK TO THE DEALER. STILL THERE, NO FIX YET. HOWEVER, HOW IS MY WIFE SUPPOSED TO FEEL SAFE IN THIS CAR NOW. IT CAN DIE ON THE FREEWAY AT ANYTIME AND YOU HAVE NO POWER AND TRAFFIC IS ZOOMING BY.
Additional Notes:
DRIVING DOWN THE FREEWAY AT 65MPH, CAR ENGINE JUST SHUTS DOWN. NO POWER STEERING, NO WAY TO GET OVER. CAR DISPLAY SAYS DRIVE TRAIN ERROR. CAR GOT TOWED TO THE DEALER FOR SERVICE, DEALER "FIXES" ISSUE. 2 DAYS LATER, EXACT SAME THING HAPPENS AGAIN ON THE FREEWAY AT 65MPH. ENGINE JUST SHUTS DOWN. TOWED BACK TO THE DEALER. STILL THERE, NO FIX YET. HOWEVER, HOW IS MY WIFE SUPPOSED TO FEEL SAFE IN THIS CAR NOW. IT CAN DIE ON THE FREEWAY AT ANYTIME AND YOU HAVE NO POWER AND TRAFFIC IS ZOOMING BY.
Mfg Campaign: 11103839
Recall Date: Jun 25, 2018
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DRIVING DOWN THE FREEWAY AT 65MPH, CAR ENGINE JUST SHUTS DOWN. NO POWER STEERING, NO WAY TO GET OVER. CAR DISPLAY SAYS DRIVE TRAIN ERROR. CAR GOT TOWED TO THE DEALER FOR SERVICE, DEALER "FIXES" ISSUE. 2 DAYS LATER, EXACT SAME THING HAPPENS AGAIN ON THE FREEWAY AT 65MPH. ENGINE JUST SHUTS DOWN. TOWED BACK TO THE DEALER. STILL THERE, NO FIX YET. HOWEVER, HOW IS MY WIFE SUPPOSED TO FEEL SAFE IN THIS CAR NOW. IT CAN DIE ON THE FREEWAY AT ANYTIME AND YOU HAVE NO POWER AND TRAFFIC IS ZOOMING BY.
Corrective Action:
DRIVING DOWN THE FREEWAY AT 65MPH, CAR ENGINE JUST SHUTS DOWN. NO POWER STEERING, NO WAY TO GET OVER. CAR DISPLAY SAYS DRIVE TRAIN ERROR. CAR GOT TOWED TO THE DEALER FOR SERVICE, DEALER "FIXES" ISSUE. 2 DAYS LATER, EXACT SAME THING HAPPENS AGAIN ON THE FREEWAY AT 65MPH. ENGINE JUST SHUTS DOWN. TOWED BACK TO THE DEALER. STILL THERE, NO FIX YET. HOWEVER, HOW IS MY WIFE SUPPOSED TO FEEL SAFE IN THIS CAR NOW. IT CAN DIE ON THE FREEWAY AT ANYTIME AND YOU HAVE NO POWER AND TRAFFIC IS ZOOMING BY.
Additional Notes:
DRIVING DOWN THE FREEWAY AT 65MPH, CAR ENGINE JUST SHUTS DOWN. NO POWER STEERING, NO WAY TO GET OVER. CAR DISPLAY SAYS DRIVE TRAIN ERROR. CAR GOT TOWED TO THE DEALER FOR SERVICE, DEALER "FIXES" ISSUE. 2 DAYS LATER, EXACT SAME THING HAPPENS AGAIN ON THE FREEWAY AT 65MPH. ENGINE JUST SHUTS DOWN. TOWED BACK TO THE DEALER. STILL THERE, NO FIX YET. HOWEVER, HOW IS MY WIFE SUPPOSED TO FEEL SAFE IN THIS CAR NOW. IT CAN DIE ON THE FREEWAY AT ANYTIME AND YOU HAVE NO POWER AND TRAFFIC IS ZOOMING BY.
Mfg Campaign: 11103839
Recall Date: Jun 25, 2018
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