Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Consumer Complaints
26 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY THAT ALERT CAME UP SAYING YOUR CAR IS NOT WORKING AT ITS FULL CAPACITY YOUR POWER TRAIN IS DEFECTIVE. THAT MAY NOT BE THE EXACT WORDING HOWEVER, VERY CLOSE TO IT. AFTER THE WARNING CAME ON, MY CAR SLOWED DOWN AS THOUGH IT DID NOT WANT TO DRIVE AND I HAD A VERY DIFFICULT TIME TO GET OVER ON THE FREEWAY.. IT WOULD NOT ACCELERATE. IT WAS VERY TERRIFYING. IT HAPPENED ON MORE THAN ONE OCCASION APPROXIMATELY THREE TIMES AND WHEN I TOOK IT TO THE SHOP THE DEALER SAID THIS WAS RELATED TO THE FUEL SYSTEM . I GOT IT FIXED APPROXIMATELY THREE WEEKS AGO AND AS OF YET IT HAS NOT HAPPENED AGAIN. I WILL CONTINUE TO WATCH IT BECAUSE THIS WOULD NOT HAPPEN EVERY TIME I DROVE THE CAR, IT HAPPENED SPORADICALLY.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY THAT ALERT CAME UP SAYING YOUR CAR IS NOT WORKING AT ITS FULL CAPACITY YOUR POWER TRAIN IS DEFECTIVE. THAT MAY NOT BE THE EXACT WORDING HOWEVER, VERY CLOSE TO IT. AFTER THE WARNING CAME ON, MY CAR SLOWED DOWN AS THOUGH IT DID NOT WANT TO DRIVE AND I HAD A VERY DIFFICULT TIME TO GET OVER ON THE FREEWAY.. IT WOULD NOT ACCELERATE. IT WAS VERY TERRIFYING. IT HAPPENED ON MORE THAN ONE OCCASION APPROXIMATELY THREE TIMES AND WHEN I TOOK IT TO THE SHOP THE DEALER SAID THIS WAS RELATED TO THE FUEL SYSTEM . I GOT IT FIXED APPROXIMATELY THREE WEEKS AGO AND AS OF YET IT HAS NOT HAPPENED AGAIN. I WILL CONTINUE TO WATCH IT BECAUSE THIS WOULD NOT HAPPEN EVERY TIME I DROVE THE CAR, IT HAPPENED SPORADICALLY.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY THAT ALERT CAME UP SAYING YOUR CAR IS NOT WORKING AT ITS FULL CAPACITY YOUR POWER TRAIN IS DEFECTIVE. THAT MAY NOT BE THE EXACT WORDING HOWEVER, VERY CLOSE TO IT. AFTER THE WARNING CAME ON, MY CAR SLOWED DOWN AS THOUGH IT DID NOT WANT TO DRIVE AND I HAD A VERY DIFFICULT TIME TO GET OVER ON THE FREEWAY.. IT WOULD NOT ACCELERATE. IT WAS VERY TERRIFYING. IT HAPPENED ON MORE THAN ONE OCCASION APPROXIMATELY THREE TIMES AND WHEN I TOOK IT TO THE SHOP THE DEALER SAID THIS WAS RELATED TO THE FUEL SYSTEM . I GOT IT FIXED APPROXIMATELY THREE WEEKS AGO AND AS OF YET IT HAS NOT HAPPENED AGAIN. I WILL CONTINUE TO WATCH IT BECAUSE THIS WOULD NOT HAPPEN EVERY TIME I DROVE THE CAR, IT HAPPENED SPORADICALLY.
Mfg Campaign: 11374097
Recall Date: Nov 11, 2020
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
AFTER MULTIPLE ISSUES WITH THE DRIVER SEAT BELT GETTING TANGLED AND NOT WORKING PROPERLY, I WENT TO MY LOCAL BMW DEALERSHIP TO HAVE THE ISSUE FIXED. WHILE IT WAS FIXED FOR A PERIOD OF ABOUT THREE DAYS IT GOT TANGLED AGAIN, AND NOW IS COMPLETELY NONFUNCTIONAL DUE TO THE FACT THAT THE MECHANISM HOLDING THE SEATBELT IN PLACE APPEARS FAULTY. I CANNOT, MY LETTER OF THE LAW, DRIVE MY AUTOMOBILE WITH A SEAT BELT BUT THAT DOES NOT WORK.
Corrective Action:
AFTER MULTIPLE ISSUES WITH THE DRIVER SEAT BELT GETTING TANGLED AND NOT WORKING PROPERLY, I WENT TO MY LOCAL BMW DEALERSHIP TO HAVE THE ISSUE FIXED. WHILE IT WAS FIXED FOR A PERIOD OF ABOUT THREE DAYS IT GOT TANGLED AGAIN, AND NOW IS COMPLETELY NONFUNCTIONAL DUE TO THE FACT THAT THE MECHANISM HOLDING THE SEATBELT IN PLACE APPEARS FAULTY. I CANNOT, MY LETTER OF THE LAW, DRIVE MY AUTOMOBILE WITH A SEAT BELT BUT THAT DOES NOT WORK.
Additional Notes:
AFTER MULTIPLE ISSUES WITH THE DRIVER SEAT BELT GETTING TANGLED AND NOT WORKING PROPERLY, I WENT TO MY LOCAL BMW DEALERSHIP TO HAVE THE ISSUE FIXED. WHILE IT WAS FIXED FOR A PERIOD OF ABOUT THREE DAYS IT GOT TANGLED AGAIN, AND NOW IS COMPLETELY NONFUNCTIONAL DUE TO THE FACT THAT THE MECHANISM HOLDING THE SEATBELT IN PLACE APPEARS FAULTY. I CANNOT, MY LETTER OF THE LAW, DRIVE MY AUTOMOBILE WITH A SEAT BELT BUT THAT DOES NOT WORK.
Mfg Campaign: 11321837
Recall Date: Apr 21, 2020
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WAS DRIVING DOWN THE HIGHWAY AROUND 65MPH. THERE WERE NO CARS OR TRUCKS AROUND ME. AS I WAS DRIVING I SUDDENLY HEARD A LOUD EXPLOSION TYPE SOUND. I HEARD GLASS SHATTER AND WIND START TO ENTER MY CAR. I WAS ABSOLUTELY SHOCKED AND ALMOST LOST CONTROL OF MY VEHICLE. I TOOK THE NEXT EXIT OFF THE HIGHWAY AND PARKED MY CAR. UPON EXITING, I SAW A HUGE GAPING HOLE IN MY GLASS SUNROOF, ALONG WITH THE REMAINING GLASS COMPLETELY SHATTERED AND CRACKED. THERE IS CURRENTLY A LAWSUIT ON-GOING ABOUT MANUFACTURER DEFECTS ON BMW CAUSING SUNROOFS TO EXPLODE. I BELIEVE I WAS A VICTIM OF THIS. AS SEEN IN THE PICTURES, WHATEVER CAUSED THE GLASS TO "EXPLODE" PUSHED THE GLASS TO AN OUTWARD DIRECTION, WHERE AS A ROCK WOULD NOT CAUSE THIS TYPE OF PATTER.
Corrective Action:
WAS DRIVING DOWN THE HIGHWAY AROUND 65MPH. THERE WERE NO CARS OR TRUCKS AROUND ME. AS I WAS DRIVING I SUDDENLY HEARD A LOUD EXPLOSION TYPE SOUND. I HEARD GLASS SHATTER AND WIND START TO ENTER MY CAR. I WAS ABSOLUTELY SHOCKED AND ALMOST LOST CONTROL OF MY VEHICLE. I TOOK THE NEXT EXIT OFF THE HIGHWAY AND PARKED MY CAR. UPON EXITING, I SAW A HUGE GAPING HOLE IN MY GLASS SUNROOF, ALONG WITH THE REMAINING GLASS COMPLETELY SHATTERED AND CRACKED. THERE IS CURRENTLY A LAWSUIT ON-GOING ABOUT MANUFACTURER DEFECTS ON BMW CAUSING SUNROOFS TO EXPLODE. I BELIEVE I WAS A VICTIM OF THIS. AS SEEN IN THE PICTURES, WHATEVER CAUSED THE GLASS TO "EXPLODE" PUSHED THE GLASS TO AN OUTWARD DIRECTION, WHERE AS A ROCK WOULD NOT CAUSE THIS TYPE OF PATTER.
Additional Notes:
WAS DRIVING DOWN THE HIGHWAY AROUND 65MPH. THERE WERE NO CARS OR TRUCKS AROUND ME. AS I WAS DRIVING I SUDDENLY HEARD A LOUD EXPLOSION TYPE SOUND. I HEARD GLASS SHATTER AND WIND START TO ENTER MY CAR. I WAS ABSOLUTELY SHOCKED AND ALMOST LOST CONTROL OF MY VEHICLE. I TOOK THE NEXT EXIT OFF THE HIGHWAY AND PARKED MY CAR. UPON EXITING, I SAW A HUGE GAPING HOLE IN MY GLASS SUNROOF, ALONG WITH THE REMAINING GLASS COMPLETELY SHATTERED AND CRACKED. THERE IS CURRENTLY A LAWSUIT ON-GOING ABOUT MANUFACTURER DEFECTS ON BMW CAUSING SUNROOFS TO EXPLODE. I BELIEVE I WAS A VICTIM OF THIS. AS SEEN IN THE PICTURES, WHATEVER CAUSED THE GLASS TO "EXPLODE" PUSHED THE GLASS TO AN OUTWARD DIRECTION, WHERE AS A ROCK WOULD NOT CAUSE THIS TYPE OF PATTER.
Mfg Campaign: 11246307
Recall Date: Aug 26, 2019
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
REAR BRAKE PADS REPLACED AT 6,000 AND 20,000 MILES.
Corrective Action:
REAR BRAKE PADS REPLACED AT 6,000 AND 20,000 MILES.
Additional Notes:
REAR BRAKE PADS REPLACED AT 6,000 AND 20,000 MILES.
Mfg Campaign: 11034360
Recall Date: Oct 18, 2017
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
BOTH FRONT SEAT BELTS BECOME EASILY TANGLED/TWISTED AND WILL NOT RETRACT. THE ONLY WAY TO GET OUT OF THE BELT IS TO PULL IT ALL THE WAY OUT AND THEN IT GETS STUCK ALL THE WAY OUT AND WILL NOT RETRACT. THIS HAPPENS ON AVERAGE EVERY 50 TIMES OF USING THE BELT. I HAVE RETURNED IT TO DEALER 5 TIMES AND UNTWIST IT, BUT TOLD ME THERE IS NO WAY TO FIX IT. THIS HAPPENS TO BOTH SEAT BELTS (DRIVER AND PASSENGER SIDE FRONT BELTS). THIS HAS BEEN HAPPENING ON THIS VEHICLE SINCE I PURCHASED IT A YEAR AGO. I HAVE RETURNED IT TO THE DEALER FOR THIS SAME REPAIR 5 TIMES SO FAR. IT IS CURRENTLY STUCK AGAIN.
Corrective Action:
BOTH FRONT SEAT BELTS BECOME EASILY TANGLED/TWISTED AND WILL NOT RETRACT. THE ONLY WAY TO GET OUT OF THE BELT IS TO PULL IT ALL THE WAY OUT AND THEN IT GETS STUCK ALL THE WAY OUT AND WILL NOT RETRACT. THIS HAPPENS ON AVERAGE EVERY 50 TIMES OF USING THE BELT. I HAVE RETURNED IT TO DEALER 5 TIMES AND UNTWIST IT, BUT TOLD ME THERE IS NO WAY TO FIX IT. THIS HAPPENS TO BOTH SEAT BELTS (DRIVER AND PASSENGER SIDE FRONT BELTS). THIS HAS BEEN HAPPENING ON THIS VEHICLE SINCE I PURCHASED IT A YEAR AGO. I HAVE RETURNED IT TO THE DEALER FOR THIS SAME REPAIR 5 TIMES SO FAR. IT IS CURRENTLY STUCK AGAIN.
Additional Notes:
BOTH FRONT SEAT BELTS BECOME EASILY TANGLED/TWISTED AND WILL NOT RETRACT. THE ONLY WAY TO GET OUT OF THE BELT IS TO PULL IT ALL THE WAY OUT AND THEN IT GETS STUCK ALL THE WAY OUT AND WILL NOT RETRACT. THIS HAPPENS ON AVERAGE EVERY 50 TIMES OF USING THE BELT. I HAVE RETURNED IT TO DEALER 5 TIMES AND UNTWIST IT, BUT TOLD ME THERE IS NO WAY TO FIX IT. THIS HAPPENS TO BOTH SEAT BELTS (DRIVER AND PASSENGER SIDE FRONT BELTS). THIS HAS BEEN HAPPENING ON THIS VEHICLE SINCE I PURCHASED IT A YEAR AGO. I HAVE RETURNED IT TO THE DEALER FOR THIS SAME REPAIR 5 TIMES SO FAR. IT IS CURRENTLY STUCK AGAIN.
Mfg Campaign: 11034081
Recall Date: Oct 17, 2017
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
ON FEB 2, 2017 MY CAR (2016 BMW 228I) SPONTANEOUSLY COMBUSTED IN MY DRIVEWAY AFTER BEING PARKED FOR APPROXIMATELY 4-1/2 HOURS. THE VEHICLE HAD LESS THAT 13,000 MILES ON THE ODOMETER, AND WAS LAST SERVICED (WHICH WAS THE 1ST SCHEDULED SERVICE) THREE MONTHS PRIOR AT THE BMW DEALERSHIP. I PURCHASED (JAN 2016) THE VEHICLE NEW WHICH WAS SPECIAL ORDERED AND DELIVERED FROM GERMANY (MAR 2016). I HAD NO MECHANICAL OR ELECTRICAL PROBLEMS PRIOR TO THE INCIDENT. THE VEHICLE WAS TOTALLY ENGULFED IN FLAMES AND DESTROYED IN APPROXIMATELY 10-15 MINUTES FROM THE FIRE IGNITION TIME (MUFFLED EXPLOSION AND FLAMES OBSERVED FROM MY LIVING ROOM WINDOWS) AS A RESULT OF THE CAR FIRE, MY TOWNHOUSE HOME ALSO CAUGHT FIRE AND SUFFERED EXTENSIVE DAMAGE. IN ADDITION, MY WIFE'S CAR WHICH WAS PARKED ADJACENTLY WAS ALSO DAMAGED. I BELIEVE THAT 2016 WAS THE FIRST YEAR THAT THE 228I MODEL WAS IMPORTED INTO THE U.S., BUT I WOULD ALSO POINT OUT THAT THERE ARE NUMEROUS REPORTS ON THE INTERNET INDICATING SIMILAR FIRE INCIDENTS THROUGHOUT THE WORLD FOR PERHAPS THE LAST 6-7 YEARS WITH VARIOUS BMW MODEL CARS. I ONLY FOUND THIS INFORMATION (THROUGH A SEARCH) AFTER MY INCIDENT (SEE: HTTPS://BMWPROBLEMS.WORDPRESS.COM/BMWOWNERSBEWARE/). I WAS RECENTLY CONTACTED BY VOICEMAIL BY ABC NEWS INVESTIGATIVE OFFICE INDICATING THAT THEY WERE ALSO IN THE PROCESS OF RESEARCHING BMW FIRES. AS SUCH, THIS FAILURE APPEARS SYSTEMIC OF AN INHERENT DESIGN FLAW. THE MASSACHUSETTS STATE FIRE MARSHALL WAS AT THE SCENE AND HAD THE CAR TOWED AWAY FOR FURTHER INVESTIGATION. AT THE TIME, HE INDICATED TO ME THAT AN ELECTRICAL PROBLEM WAS A PROBABLE CAUSE. I HAVE NOT RECEIVED ANY FINAL REPORTING FROM THE STATE. MY INSURANCE COMPANY IS ALSO INVESTIGATING. IN ADDITION, BMW NA HAS ALSO RESPONDED TO MY REPORTING THE INCIDENT BY INDICATING THAT THEY WOULD ALSO BE SENDING AN INVESTIGATOR. *JS
Corrective Action:
ON FEB 2, 2017 MY CAR (2016 BMW 228I) SPONTANEOUSLY COMBUSTED IN MY DRIVEWAY AFTER BEING PARKED FOR APPROXIMATELY 4-1/2 HOURS. THE VEHICLE HAD LESS THAT 13,000 MILES ON THE ODOMETER, AND WAS LAST SERVICED (WHICH WAS THE 1ST SCHEDULED SERVICE) THREE MONTHS PRIOR AT THE BMW DEALERSHIP. I PURCHASED (JAN 2016) THE VEHICLE NEW WHICH WAS SPECIAL ORDERED AND DELIVERED FROM GERMANY (MAR 2016). I HAD NO MECHANICAL OR ELECTRICAL PROBLEMS PRIOR TO THE INCIDENT. THE VEHICLE WAS TOTALLY ENGULFED IN FLAMES AND DESTROYED IN APPROXIMATELY 10-15 MINUTES FROM THE FIRE IGNITION TIME (MUFFLED EXPLOSION AND FLAMES OBSERVED FROM MY LIVING ROOM WINDOWS) AS A RESULT OF THE CAR FIRE, MY TOWNHOUSE HOME ALSO CAUGHT FIRE AND SUFFERED EXTENSIVE DAMAGE. IN ADDITION, MY WIFE'S CAR WHICH WAS PARKED ADJACENTLY WAS ALSO DAMAGED. I BELIEVE THAT 2016 WAS THE FIRST YEAR THAT THE 228I MODEL WAS IMPORTED INTO THE U.S., BUT I WOULD ALSO POINT OUT THAT THERE ARE NUMEROUS REPORTS ON THE INTERNET INDICATING SIMILAR FIRE INCIDENTS THROUGHOUT THE WORLD FOR PERHAPS THE LAST 6-7 YEARS WITH VARIOUS BMW MODEL CARS. I ONLY FOUND THIS INFORMATION (THROUGH A SEARCH) AFTER MY INCIDENT (SEE: HTTPS://BMWPROBLEMS.WORDPRESS.COM/BMWOWNERSBEWARE/). I WAS RECENTLY CONTACTED BY VOICEMAIL BY ABC NEWS INVESTIGATIVE OFFICE INDICATING THAT THEY WERE ALSO IN THE PROCESS OF RESEARCHING BMW FIRES. AS SUCH, THIS FAILURE APPEARS SYSTEMIC OF AN INHERENT DESIGN FLAW. THE MASSACHUSETTS STATE FIRE MARSHALL WAS AT THE SCENE AND HAD THE CAR TOWED AWAY FOR FURTHER INVESTIGATION. AT THE TIME, HE INDICATED TO ME THAT AN ELECTRICAL PROBLEM WAS A PROBABLE CAUSE. I HAVE NOT RECEIVED ANY FINAL REPORTING FROM THE STATE. MY INSURANCE COMPANY IS ALSO INVESTIGATING. IN ADDITION, BMW NA HAS ALSO RESPONDED TO MY REPORTING THE INCIDENT BY INDICATING THAT THEY WOULD ALSO BE SENDING AN INVESTIGATOR. *JS
Additional Notes:
ON FEB 2, 2017 MY CAR (2016 BMW 228I) SPONTANEOUSLY COMBUSTED IN MY DRIVEWAY AFTER BEING PARKED FOR APPROXIMATELY 4-1/2 HOURS. THE VEHICLE HAD LESS THAT 13,000 MILES ON THE ODOMETER, AND WAS LAST SERVICED (WHICH WAS THE 1ST SCHEDULED SERVICE) THREE MONTHS PRIOR AT THE BMW DEALERSHIP. I PURCHASED (JAN 2016) THE VEHICLE NEW WHICH WAS SPECIAL ORDERED AND DELIVERED FROM GERMANY (MAR 2016). I HAD NO MECHANICAL OR ELECTRICAL PROBLEMS PRIOR TO THE INCIDENT. THE VEHICLE WAS TOTALLY ENGULFED IN FLAMES AND DESTROYED IN APPROXIMATELY 10-15 MINUTES FROM THE FIRE IGNITION TIME (MUFFLED EXPLOSION AND FLAMES OBSERVED FROM MY LIVING ROOM WINDOWS) AS A RESULT OF THE CAR FIRE, MY TOWNHOUSE HOME ALSO CAUGHT FIRE AND SUFFERED EXTENSIVE DAMAGE. IN ADDITION, MY WIFE'S CAR WHICH WAS PARKED ADJACENTLY WAS ALSO DAMAGED. I BELIEVE THAT 2016 WAS THE FIRST YEAR THAT THE 228I MODEL WAS IMPORTED INTO THE U.S., BUT I WOULD ALSO POINT OUT THAT THERE ARE NUMEROUS REPORTS ON THE INTERNET INDICATING SIMILAR FIRE INCIDENTS THROUGHOUT THE WORLD FOR PERHAPS THE LAST 6-7 YEARS WITH VARIOUS BMW MODEL CARS. I ONLY FOUND THIS INFORMATION (THROUGH A SEARCH) AFTER MY INCIDENT (SEE: HTTPS://BMWPROBLEMS.WORDPRESS.COM/BMWOWNERSBEWARE/). I WAS RECENTLY CONTACTED BY VOICEMAIL BY ABC NEWS INVESTIGATIVE OFFICE INDICATING THAT THEY WERE ALSO IN THE PROCESS OF RESEARCHING BMW FIRES. AS SUCH, THIS FAILURE APPEARS SYSTEMIC OF AN INHERENT DESIGN FLAW. THE MASSACHUSETTS STATE FIRE MARSHALL WAS AT THE SCENE AND HAD THE CAR TOWED AWAY FOR FURTHER INVESTIGATION. AT THE TIME, HE INDICATED TO ME THAT AN ELECTRICAL PROBLEM WAS A PROBABLE CAUSE. I HAVE NOT RECEIVED ANY FINAL REPORTING FROM THE STATE. MY INSURANCE COMPANY IS ALSO INVESTIGATING. IN ADDITION, BMW NA HAS ALSO RESPONDED TO MY REPORTING THE INCIDENT BY INDICATING THAT THEY WOULD ALSO BE SENDING AN INVESTIGATOR. *JS
Mfg Campaign: 10953688
Recall Date: Feb 9, 2017
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