Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 Audi S7, S6 Sedan, A6 Allroad, 2021-2022 RS7, RS6 Avant, 2019-2022 A7, and A6 Sedan vehicles. Liquid spilled in the rear seat may penetrate and cause the gateway control module to shut down.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90V2
Recall Date: Nov 21, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 RS6 Avant and RS7, 2020-2022 A6 Allroad, S6 Sedan, and S7, and 2019-2022 A6 Sedan and A7 vehicles. The fuel level sender may stick, causing an inaccurate fuel level reading to be displayed on the instrument cluster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20DN
Recall Date: Mar 14, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42L1
Recall Date: Apr 26, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS6 Avant, RS7, 2020-2021 A6 Allroad, S6 Sedan, S7, 2019-2021 A6 Sedan, and A7 vehicles. The score line on the passenger air bag may not have been manufactured correctly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70i2
Recall Date: Mar 10, 2021
Consumer Complaints
5 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Corrective Action:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Additional Notes:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Mfg Campaign: 11663980
Recall Date: May 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Corrective Action:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Additional Notes:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Mfg Campaign: 11663980
Recall Date: May 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Corrective Action:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Additional Notes:
While driving my 2020 Audi S6, the vehicle suddenly lost power and completely shut off in the middle of the road without warning. There were no warning lights or messages beforehand. I was unable to accelerate or steer out of the way, which created a major crash risk for myself and other drivers. I had to have the vehicle towed to Audi of Riverside for diagnosis and repair. The dealership confirmed the issue was related to Recall 22V861 (Gateway Control Module). I was never notified by Audi of this open safety recall prior to the incident. The problem was immediately confirmed by the dealership, and the vehicle has been in the shop since September 2024 — now over eight months — with no ETA on parts from Audi and no resolution. During this time, Audi has not provided a loaner vehicle or rental support. I’ve continued to pay my monthly car note for a car I cannot use and have spent hundreds of dollars per month on Uber and alternate transportation to get to work. Audi issued a $3,000 goodwill check, but that does not begin to cover my actual out-of-pocket costs. I also previously requested a vehicle buyback, which was denied. This is a serious safety defect that caused a dangerous on-road failure, and the manufacturer has failed to provide a timely or adequate remedy. The issue has been confirmed by the dealership, and the vehicle is still not repaired or returned to me. I’m requesting immediate investigation and enforcement regarding this unresolved recall and the unreasonable delay in resolution.
Mfg Campaign: 11663980
Recall Date: May 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2020 Audi S6 has been undriveable since September 27, 2024 due to a backordered recall part (Gateway Control Module). Audi has failed to provide a repair timeframe, making my car unusable for over five months. Audi has refused to provide a loaner vehicle despite the long delay. As of March 2025, there is no estimated time of arrival for the part, and Audi has not provided any alternative resolution. This recall renders the car inoperable, posing a serious financial and safety concern.
Corrective Action:
My 2020 Audi S6 has been undriveable since September 27, 2024 due to a backordered recall part (Gateway Control Module). Audi has failed to provide a repair timeframe, making my car unusable for over five months. Audi has refused to provide a loaner vehicle despite the long delay. As of March 2025, there is no estimated time of arrival for the part, and Audi has not provided any alternative resolution. This recall renders the car inoperable, posing a serious financial and safety concern.
Additional Notes:
My 2020 Audi S6 has been undriveable since September 27, 2024 due to a backordered recall part (Gateway Control Module). Audi has failed to provide a repair timeframe, making my car unusable for over five months. Audi has refused to provide a loaner vehicle despite the long delay. As of March 2025, there is no estimated time of arrival for the part, and Audi has not provided any alternative resolution. This recall renders the car inoperable, posing a serious financial and safety concern.
Mfg Campaign: 11645874
Recall Date: Mar 2, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2020 Audi S6 has been undriveable since September 27, 2024 due to a backordered recall part (Gateway Control Module). Audi has failed to provide a repair timeframe, making my car unusable for over five months. Audi has refused to provide a loaner vehicle despite the long delay. As of March 2025, there is no estimated time of arrival for the part, and Audi has not provided any alternative resolution. This recall renders the car inoperable, posing a serious financial and safety concern.
Corrective Action:
My 2020 Audi S6 has been undriveable since September 27, 2024 due to a backordered recall part (Gateway Control Module). Audi has failed to provide a repair timeframe, making my car unusable for over five months. Audi has refused to provide a loaner vehicle despite the long delay. As of March 2025, there is no estimated time of arrival for the part, and Audi has not provided any alternative resolution. This recall renders the car inoperable, posing a serious financial and safety concern.
Additional Notes:
My 2020 Audi S6 has been undriveable since September 27, 2024 due to a backordered recall part (Gateway Control Module). Audi has failed to provide a repair timeframe, making my car unusable for over five months. Audi has refused to provide a loaner vehicle despite the long delay. As of March 2025, there is no estimated time of arrival for the part, and Audi has not provided any alternative resolution. This recall renders the car inoperable, posing a serious financial and safety concern.
Mfg Campaign: 11645874
Recall Date: Mar 2, 2025
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