Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2013-2017 A8, S6 Sedan, S7, S8, and 2014-2017 RS7 vehicles. The turbocharger oil supply strainer can become blocked, causing wear to the bearings due to lack of lubrication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21H7
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2018 Audi S6 and S7, 2012-2018 A7 and A6 Sedan, and 2014-2018 RS7 vehicles equipped with basic seats (with or without heating). Stress or wear of the body-sensing mat within the front passenger seat may cause the Passenger Occupant Detection System (PODS) control module to malfunction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D5
Recall Date: Jun 4, 2018
Consumer Complaints
6 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took the vehicle to west Covina Audi to get the recall repaired. Inv # 793279. They claimed the recall was repaired. I request photos of the work performed and old parts. I was told that since it was a recall they have to ship the parts to Audi. When i was notified that my car was done. I asked for pictures. they send me pictures of another car. I checked all the hose clamps and markings from the factory. they are all untouched. Its a extensive repair and that was done in 15 minutes. Audi is commiting recall fraud.
Corrective Action:
I took the vehicle to west Covina Audi to get the recall repaired. Inv # 793279. They claimed the recall was repaired. I request photos of the work performed and old parts. I was told that since it was a recall they have to ship the parts to Audi. When i was notified that my car was done. I asked for pictures. they send me pictures of another car. I checked all the hose clamps and markings from the factory. they are all untouched. Its a extensive repair and that was done in 15 minutes. Audi is commiting recall fraud.
Additional Notes:
I took the vehicle to west Covina Audi to get the recall repaired. Inv # 793279. They claimed the recall was repaired. I request photos of the work performed and old parts. I was told that since it was a recall they have to ship the parts to Audi. When i was notified that my car was done. I asked for pictures. they send me pictures of another car. I checked all the hose clamps and markings from the factory. they are all untouched. Its a extensive repair and that was done in 15 minutes. Audi is commiting recall fraud.
Mfg Campaign: 11486079
Recall Date: Sep 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I'm NOT sure if this would have developed to an safety issue, I'll let your team decide. At my scheduled 50,000 mile dealer service (50,219 miles) I was informed that both motor mounts had failed and needed replacement. The service rep said that THEY found a fault code for one mount and a visual inspection confirmed that the other mount had also failed. Both mounts had sensors but I DID NOT receive a Check Engine Light of any kind. If the situation would have continued, COULD this have become a safety issue? Maybe? I was also concerned about the "No CEL" in that my car was just 2000 mile out of warrantee, could the mount mount have failed during the warranty period and the system was intentionally set up to NOT let me know there was a failure?
Corrective Action:
I'm NOT sure if this would have developed to an safety issue, I'll let your team decide. At my scheduled 50,000 mile dealer service (50,219 miles) I was informed that both motor mounts had failed and needed replacement. The service rep said that THEY found a fault code for one mount and a visual inspection confirmed that the other mount had also failed. Both mounts had sensors but I DID NOT receive a Check Engine Light of any kind. If the situation would have continued, COULD this have become a safety issue? Maybe? I was also concerned about the "No CEL" in that my car was just 2000 mile out of warrantee, could the mount mount have failed during the warranty period and the system was intentionally set up to NOT let me know there was a failure?
Additional Notes:
I'm NOT sure if this would have developed to an safety issue, I'll let your team decide. At my scheduled 50,000 mile dealer service (50,219 miles) I was informed that both motor mounts had failed and needed replacement. The service rep said that THEY found a fault code for one mount and a visual inspection confirmed that the other mount had also failed. Both mounts had sensors but I DID NOT receive a Check Engine Light of any kind. If the situation would have continued, COULD this have become a safety issue? Maybe? I was also concerned about the "No CEL" in that my car was just 2000 mile out of warrantee, could the mount mount have failed during the warranty period and the system was intentionally set up to NOT let me know there was a failure?
Mfg Campaign: 11458739
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TURBO POWER FEELS TO HAVE GRADUALLY DECLINED UPON APPROACHING 50K MILES. IT IS CAUSED BY CLOGGED TURBO OIL SCREENS. $3000+ REPAIR WITH NO HELP FROM AUDI BRAND AND DEALER FOR A WIDELY KNOWN ISSUE. ADDITIONALLY THE O2 SENSORS HAVE RANDOMLY THROW ERROR FOR RUNNING LEAN. REPLACED O2 SENSOR BUT ISSUE CAME BACK. HAVE ALREADY TESTED MAF SENSOR AND VETTED FOR VACUUM, EXHAUST LEAKS. ALSO A KNOWN ISSUE WITH NO HELP FROM AUDI BRAND/DEALER.
Corrective Action:
TURBO POWER FEELS TO HAVE GRADUALLY DECLINED UPON APPROACHING 50K MILES. IT IS CAUSED BY CLOGGED TURBO OIL SCREENS. $3000+ REPAIR WITH NO HELP FROM AUDI BRAND AND DEALER FOR A WIDELY KNOWN ISSUE. ADDITIONALLY THE O2 SENSORS HAVE RANDOMLY THROW ERROR FOR RUNNING LEAN. REPLACED O2 SENSOR BUT ISSUE CAME BACK. HAVE ALREADY TESTED MAF SENSOR AND VETTED FOR VACUUM, EXHAUST LEAKS. ALSO A KNOWN ISSUE WITH NO HELP FROM AUDI BRAND/DEALER.
Additional Notes:
TURBO POWER FEELS TO HAVE GRADUALLY DECLINED UPON APPROACHING 50K MILES. IT IS CAUSED BY CLOGGED TURBO OIL SCREENS. $3000+ REPAIR WITH NO HELP FROM AUDI BRAND AND DEALER FOR A WIDELY KNOWN ISSUE. ADDITIONALLY THE O2 SENSORS HAVE RANDOMLY THROW ERROR FOR RUNNING LEAN. REPLACED O2 SENSOR BUT ISSUE CAME BACK. HAVE ALREADY TESTED MAF SENSOR AND VETTED FOR VACUUM, EXHAUST LEAKS. ALSO A KNOWN ISSUE WITH NO HELP FROM AUDI BRAND/DEALER.
Mfg Campaign: 11413599
Recall Date: Apr 23, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TURBO POWER FEELS TO HAVE GRADUALLY DECLINED UPON APPROACHING 50K MILES. IT IS CAUSED BY CLOGGED TURBO OIL SCREENS. $3000+ REPAIR WITH NO HELP FROM AUDI BRAND AND DEALER FOR A WIDELY KNOWN ISSUE. ADDITIONALLY THE O2 SENSORS HAVE RANDOMLY THROW ERROR FOR RUNNING LEAN. REPLACED O2 SENSOR BUT ISSUE CAME BACK. HAVE ALREADY TESTED MAF SENSOR AND VETTED FOR VACUUM, EXHAUST LEAKS. ALSO A KNOWN ISSUE WITH NO HELP FROM AUDI BRAND/DEALER.
Corrective Action:
TURBO POWER FEELS TO HAVE GRADUALLY DECLINED UPON APPROACHING 50K MILES. IT IS CAUSED BY CLOGGED TURBO OIL SCREENS. $3000+ REPAIR WITH NO HELP FROM AUDI BRAND AND DEALER FOR A WIDELY KNOWN ISSUE. ADDITIONALLY THE O2 SENSORS HAVE RANDOMLY THROW ERROR FOR RUNNING LEAN. REPLACED O2 SENSOR BUT ISSUE CAME BACK. HAVE ALREADY TESTED MAF SENSOR AND VETTED FOR VACUUM, EXHAUST LEAKS. ALSO A KNOWN ISSUE WITH NO HELP FROM AUDI BRAND/DEALER.
Additional Notes:
TURBO POWER FEELS TO HAVE GRADUALLY DECLINED UPON APPROACHING 50K MILES. IT IS CAUSED BY CLOGGED TURBO OIL SCREENS. $3000+ REPAIR WITH NO HELP FROM AUDI BRAND AND DEALER FOR A WIDELY KNOWN ISSUE. ADDITIONALLY THE O2 SENSORS HAVE RANDOMLY THROW ERROR FOR RUNNING LEAN. REPLACED O2 SENSOR BUT ISSUE CAME BACK. HAVE ALREADY TESTED MAF SENSOR AND VETTED FOR VACUUM, EXHAUST LEAKS. ALSO A KNOWN ISSUE WITH NO HELP FROM AUDI BRAND/DEALER.
Mfg Campaign: 11413599
Recall Date: Apr 23, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AUDI S6 4.0 TT, THE CAR I OWN ARE NOTORIOUS IN OIL SCREEN PROBLEMS. THEY STARVE THE TURBOS WITH NO OIL AND CAUSE FAILURE TO THEM. I AM ONE OF THE PERSON THAT HAS TO DEAL WITH THE ISSUE.
Corrective Action:
AUDI S6 4.0 TT, THE CAR I OWN ARE NOTORIOUS IN OIL SCREEN PROBLEMS. THEY STARVE THE TURBOS WITH NO OIL AND CAUSE FAILURE TO THEM. I AM ONE OF THE PERSON THAT HAS TO DEAL WITH THE ISSUE.
Additional Notes:
AUDI S6 4.0 TT, THE CAR I OWN ARE NOTORIOUS IN OIL SCREEN PROBLEMS. THEY STARVE THE TURBOS WITH NO OIL AND CAUSE FAILURE TO THEM. I AM ONE OF THE PERSON THAT HAS TO DEAL WITH THE ISSUE.
Mfg Campaign: 11406186
Recall Date: Apr 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
OEM TURBOS FAIL ON AUDI 2013-2017 S6/S7/S8/RS6/RS7 DUE TO OIL STARVATION CAUSED BY CLOGGED OEM OIL STRAINER. THIS IS A SAFETY ISSUE AS THE FAILURE HAPPENS WITHOUT WARNING AND AS IT GENERALLY HAPPENS WHILE WHILE DRIVING THE SUDDEN LOSS OF POWER COULD LEAD TO A SERIOUS ACCIDENT. THIS ISSUE APPEARS TO BE WIDE-SPREAD BASED ON DISCUSSIONS AVAILABLE ON ONLINE FORUMS. AUDI IS AWARE OF THESE FAILURES AND HAS ISSUED TSB'S THAT IDENTIFY THE TURBO OIL STRAINER AS THE CULPRIT BUT THEY HAVE NOT ISSUED A RECALL. THERE HAVE ALSO BEEN VARIOUS REVISED VERSIONS OF THIS OIL STRAINER OVER TIME, EACH ONE BEING LESS RESTRICTIVE THAN THE PRIOR. $10K+ REPAIR EVERY 30-50K MILES IS UNREASONABLE DUE TO FACT THAT OIL STRAINER HAS BEEN IDENTIFIED TO BE DEFECTIVE AND UPDATED SEVERAL TIMES BY AUDI.
Corrective Action:
OEM TURBOS FAIL ON AUDI 2013-2017 S6/S7/S8/RS6/RS7 DUE TO OIL STARVATION CAUSED BY CLOGGED OEM OIL STRAINER. THIS IS A SAFETY ISSUE AS THE FAILURE HAPPENS WITHOUT WARNING AND AS IT GENERALLY HAPPENS WHILE WHILE DRIVING THE SUDDEN LOSS OF POWER COULD LEAD TO A SERIOUS ACCIDENT. THIS ISSUE APPEARS TO BE WIDE-SPREAD BASED ON DISCUSSIONS AVAILABLE ON ONLINE FORUMS. AUDI IS AWARE OF THESE FAILURES AND HAS ISSUED TSB'S THAT IDENTIFY THE TURBO OIL STRAINER AS THE CULPRIT BUT THEY HAVE NOT ISSUED A RECALL. THERE HAVE ALSO BEEN VARIOUS REVISED VERSIONS OF THIS OIL STRAINER OVER TIME, EACH ONE BEING LESS RESTRICTIVE THAN THE PRIOR. $10K+ REPAIR EVERY 30-50K MILES IS UNREASONABLE DUE TO FACT THAT OIL STRAINER HAS BEEN IDENTIFIED TO BE DEFECTIVE AND UPDATED SEVERAL TIMES BY AUDI.
Additional Notes:
OEM TURBOS FAIL ON AUDI 2013-2017 S6/S7/S8/RS6/RS7 DUE TO OIL STARVATION CAUSED BY CLOGGED OEM OIL STRAINER. THIS IS A SAFETY ISSUE AS THE FAILURE HAPPENS WITHOUT WARNING AND AS IT GENERALLY HAPPENS WHILE WHILE DRIVING THE SUDDEN LOSS OF POWER COULD LEAD TO A SERIOUS ACCIDENT. THIS ISSUE APPEARS TO BE WIDE-SPREAD BASED ON DISCUSSIONS AVAILABLE ON ONLINE FORUMS. AUDI IS AWARE OF THESE FAILURES AND HAS ISSUED TSB'S THAT IDENTIFY THE TURBO OIL STRAINER AS THE CULPRIT BUT THEY HAVE NOT ISSUED A RECALL. THERE HAVE ALSO BEEN VARIOUS REVISED VERSIONS OF THIS OIL STRAINER OVER TIME, EACH ONE BEING LESS RESTRICTIVE THAN THE PRIOR. $10K+ REPAIR EVERY 30-50K MILES IS UNREASONABLE DUE TO FACT THAT OIL STRAINER HAS BEEN IDENTIFIED TO BE DEFECTIVE AND UPDATED SEVERAL TIMES BY AUDI.
Mfg Campaign: 11218861
Recall Date: Jun 10, 2019
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