Complaints & Recalls
Official Safety Recalls - Important!
52 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.
Mfg Campaign: 93AA
Recall Date: Feb 12, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 93U6/93U8
Recall Date: Dec 13, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 13i4, Audi: 13i5
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DZ
Recall Date: Oct 5, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69CR, 69CS
Recall Date: Aug 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42L1
Recall Date: Apr 26, 2021
Consumer Complaints
74 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The small buttons that are part of climate control on the dashboard pop out and fall off. The pieces aren’t supposed to do that. They are actually designed to work as buttons that stay in place but whatever mechanism that is designed to keep them is place comes off. I have tried just putting the buttons back in but they will eventually pop off again. My car is relatively new and should not have buttons popping off. No car of any age should have buttons just falling off. These are small buttons that pop off at any moment if there is a defect and I think could be a potential choking hazard for children and pets. If one falls off and I don’t notice and is just rolling around on the ground, it could be an issue with pets especially. My buttons fell off in the middle of the night and I had to search the vehicle for it. This is also the control system for the fan in the car. In extreme climate, if this falls off, there are no means for controlling the climate of the vehicle. Yes, the problem has been reviewed and confirmed by an Audi Dealership. The only solution seems to be to order a brand new dashboard and climate control system but it’s the same system and can’t guarantee that the buttons won’t pop off on the new ones. There are no warning lamps, messages, or other symptoms prior to failure. The buttons will randomly pop off sometimes with no one in the vehicle or in the middle of just driving somewhere. They will just pop out. Several people are having this issue but Audi refuses to address the problem and instead forces everyone to by a brand new climate control system with the same faulty button system.
Corrective Action:
The small buttons that are part of climate control on the dashboard pop out and fall off. The pieces aren’t supposed to do that. They are actually designed to work as buttons that stay in place but whatever mechanism that is designed to keep them is place comes off. I have tried just putting the buttons back in but they will eventually pop off again. My car is relatively new and should not have buttons popping off. No car of any age should have buttons just falling off. These are small buttons that pop off at any moment if there is a defect and I think could be a potential choking hazard for children and pets. If one falls off and I don’t notice and is just rolling around on the ground, it could be an issue with pets especially. My buttons fell off in the middle of the night and I had to search the vehicle for it. This is also the control system for the fan in the car. In extreme climate, if this falls off, there are no means for controlling the climate of the vehicle. Yes, the problem has been reviewed and confirmed by an Audi Dealership. The only solution seems to be to order a brand new dashboard and climate control system but it’s the same system and can’t guarantee that the buttons won’t pop off on the new ones. There are no warning lamps, messages, or other symptoms prior to failure. The buttons will randomly pop off sometimes with no one in the vehicle or in the middle of just driving somewhere. They will just pop out. Several people are having this issue but Audi refuses to address the problem and instead forces everyone to by a brand new climate control system with the same faulty button system.
Additional Notes:
The small buttons that are part of climate control on the dashboard pop out and fall off. The pieces aren’t supposed to do that. They are actually designed to work as buttons that stay in place but whatever mechanism that is designed to keep them is place comes off. I have tried just putting the buttons back in but they will eventually pop off again. My car is relatively new and should not have buttons popping off. No car of any age should have buttons just falling off. These are small buttons that pop off at any moment if there is a defect and I think could be a potential choking hazard for children and pets. If one falls off and I don’t notice and is just rolling around on the ground, it could be an issue with pets especially. My buttons fell off in the middle of the night and I had to search the vehicle for it. This is also the control system for the fan in the car. In extreme climate, if this falls off, there are no means for controlling the climate of the vehicle. Yes, the problem has been reviewed and confirmed by an Audi Dealership. The only solution seems to be to order a brand new dashboard and climate control system but it’s the same system and can’t guarantee that the buttons won’t pop off on the new ones. There are no warning lamps, messages, or other symptoms prior to failure. The buttons will randomly pop off sometimes with no one in the vehicle or in the middle of just driving somewhere. They will just pop out. Several people are having this issue but Audi refuses to address the problem and instead forces everyone to by a brand new climate control system with the same faulty button system.
Mfg Campaign: 11675916
Recall Date: Jul 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Virtual dashboard where speedometer and safety warning are displayed has stopped working. Display has completely shut down. I cannot see any critical information to drive vehicle. I contacted the dealership to address a serious safety concern that mirrors an issue already under active recall for other models by the manufacturer. Despite this, the dealership has refused to perform any inspection or repairs, stating that my specific model is not currently included in the recall—even though the symptoms and risks are identical. This refusal raises significant concerns, as it leaves a known safety issue unaddressed solely due to recall limitations that may not yet reflect the full scope of the problem. In order to receive any resolution, the dealership is asking to cover diagnostic and service costs for the safety issue.
Corrective Action:
Virtual dashboard where speedometer and safety warning are displayed has stopped working. Display has completely shut down. I cannot see any critical information to drive vehicle. I contacted the dealership to address a serious safety concern that mirrors an issue already under active recall for other models by the manufacturer. Despite this, the dealership has refused to perform any inspection or repairs, stating that my specific model is not currently included in the recall—even though the symptoms and risks are identical. This refusal raises significant concerns, as it leaves a known safety issue unaddressed solely due to recall limitations that may not yet reflect the full scope of the problem. In order to receive any resolution, the dealership is asking to cover diagnostic and service costs for the safety issue.
Additional Notes:
Virtual dashboard where speedometer and safety warning are displayed has stopped working. Display has completely shut down. I cannot see any critical information to drive vehicle. I contacted the dealership to address a serious safety concern that mirrors an issue already under active recall for other models by the manufacturer. Despite this, the dealership has refused to perform any inspection or repairs, stating that my specific model is not currently included in the recall—even though the symptoms and risks are identical. This refusal raises significant concerns, as it leaves a known safety issue unaddressed solely due to recall limitations that may not yet reflect the full scope of the problem. In order to receive any resolution, the dealership is asking to cover diagnostic and service costs for the safety issue.
Mfg Campaign: 11661004
Recall Date: May 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When turning at low speed the vehicle bucks and jitters affecting steering and control of the vehicle. Audi issued a technical service bulletin to address this issue so it's clearly a widespread problem.
Corrective Action:
When turning at low speed the vehicle bucks and jitters affecting steering and control of the vehicle. Audi issued a technical service bulletin to address this issue so it's clearly a widespread problem.
Additional Notes:
When turning at low speed the vehicle bucks and jitters affecting steering and control of the vehicle. Audi issued a technical service bulletin to address this issue so it's clearly a widespread problem.
Mfg Campaign: 11654812
Recall Date: Apr 15, 2025
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Driver reading light flickers on and off while driving creating a night driving distraction hazard
Corrective Action:
Driver reading light flickers on and off while driving creating a night driving distraction hazard
Additional Notes:
Driver reading light flickers on and off while driving creating a night driving distraction hazard
Mfg Campaign: 11654294
Recall Date: Apr 12, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Corrective Action:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Additional Notes:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Mfg Campaign: 11654027
Recall Date: Apr 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Corrective Action:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Additional Notes:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Mfg Campaign: 11654027
Recall Date: Apr 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Corrective Action:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Additional Notes:
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Mfg Campaign: 11654027
Recall Date: Apr 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Gateway control module shutdown. After a rain storm vehicle had electrical issues such as rear light turning off, and engine start malfunction alarm on dashboard. To vehicle automatically stoping with no vehicle nearby, seat belt tightening and to engine seized while driving to the dealer for the “engine start malfunction alarm”. The Audi dealer is quoting us $17,000 to repair for damages. Multiple people on this post have also had this issue with one going on 4 months waiting for parts to repair this issue.
Corrective Action:
Gateway control module shutdown. After a rain storm vehicle had electrical issues such as rear light turning off, and engine start malfunction alarm on dashboard. To vehicle automatically stoping with no vehicle nearby, seat belt tightening and to engine seized while driving to the dealer for the “engine start malfunction alarm”. The Audi dealer is quoting us $17,000 to repair for damages. Multiple people on this post have also had this issue with one going on 4 months waiting for parts to repair this issue.
Additional Notes:
Gateway control module shutdown. After a rain storm vehicle had electrical issues such as rear light turning off, and engine start malfunction alarm on dashboard. To vehicle automatically stoping with no vehicle nearby, seat belt tightening and to engine seized while driving to the dealer for the “engine start malfunction alarm”. The Audi dealer is quoting us $17,000 to repair for damages. Multiple people on this post have also had this issue with one going on 4 months waiting for parts to repair this issue.
Mfg Campaign: 11628102
Recall Date: Nov 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Corrective Action:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Additional Notes:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Mfg Campaign: 11627279
Recall Date: Nov 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Corrective Action:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Additional Notes:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Mfg Campaign: 11627279
Recall Date: Nov 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Corrective Action:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Additional Notes:
The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.
Mfg Campaign: 11627279
Recall Date: Nov 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Mfg Campaign: 11598584
Recall Date: Jul 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Potential Consequences:
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2021 Audi Q5. The contact stated while driving approximately 5 MPH and coming to a stop or making a turn, the vehicle shuddered. In addition, the contact stated that the vehicle shuddered at slower speeds. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the 4-WD clutch and rear differential needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
Mfg Campaign: 11598584
Recall Date: Jul 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Corrective Action:
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Additional Notes:
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Mfg Campaign: 11592350
Recall Date: Jun 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Corrective Action:
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Additional Notes:
Reverse car went full throttle, brakes did not work, car stopped in reverse when it hit a tree. Seat belt did not tighten,
Mfg Campaign: 11592350
Recall Date: Jun 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Warning lights came on and car completely stopped. Towed to dealer where we were told that Gateway control module part no 80C907468F has failed due to water damage. Dealer informed us that this is not covered by warranty for this reason. We do not believe we spilt any water there as it is located under the back passenger seat. We asked dealer to proceed with repair when we were informed that the part is on back order. We assumed this would be a matter of days or perhaps few weeks. It has been 3 and half month and no ETA yet. I found on Audi World user group that this is a common problem with this model and others have suffered similarly. I believe the OEM is responsible for making parts available within a reasonable time. In dealing with Audi America and the dealer they offered no remedy for this problem. And I am with out a car now going into 4 months. Surely they must be responsible to consumers for providing the services to maintaining the purchased vehicle operating!
Corrective Action:
Warning lights came on and car completely stopped. Towed to dealer where we were told that Gateway control module part no 80C907468F has failed due to water damage. Dealer informed us that this is not covered by warranty for this reason. We do not believe we spilt any water there as it is located under the back passenger seat. We asked dealer to proceed with repair when we were informed that the part is on back order. We assumed this would be a matter of days or perhaps few weeks. It has been 3 and half month and no ETA yet. I found on Audi World user group that this is a common problem with this model and others have suffered similarly. I believe the OEM is responsible for making parts available within a reasonable time. In dealing with Audi America and the dealer they offered no remedy for this problem. And I am with out a car now going into 4 months. Surely they must be responsible to consumers for providing the services to maintaining the purchased vehicle operating!
Additional Notes:
Warning lights came on and car completely stopped. Towed to dealer where we were told that Gateway control module part no 80C907468F has failed due to water damage. Dealer informed us that this is not covered by warranty for this reason. We do not believe we spilt any water there as it is located under the back passenger seat. We asked dealer to proceed with repair when we were informed that the part is on back order. We assumed this would be a matter of days or perhaps few weeks. It has been 3 and half month and no ETA yet. I found on Audi World user group that this is a common problem with this model and others have suffered similarly. I believe the OEM is responsible for making parts available within a reasonable time. In dealing with Audi America and the dealer they offered no remedy for this problem. And I am with out a car now going into 4 months. Surely they must be responsible to consumers for providing the services to maintaining the purchased vehicle operating!
Mfg Campaign: 11591936
Recall Date: Jun 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Audi "Pre Sense" automatic braking system engaged without warning and without reason bringing the vehicle to a sudden and complete stop in the middle of an intersection and slamming my body backwards and causing my head to go forward nearly hitting the steering wheel. A school bus was directly behind me and was able to stop in time before it ran into the back of my vehicle, but it could have caused serious injury or death to multiple people. It caused a considerable amount of pain in my neck the day after and soreness in my ribs. The vehicle gave no prior warning. It did display a message simultaneously when it applied the brakes and locked the seatbelts that the "pre sense" had been engaged. It has happened three times prior to this incident. The vehicle dealer has told me that they see record of the system engaging but it does not appear to be faulty by the manufacturers standards despite numerous complaints and frequent occurrences.
Corrective Action:
The Audi "Pre Sense" automatic braking system engaged without warning and without reason bringing the vehicle to a sudden and complete stop in the middle of an intersection and slamming my body backwards and causing my head to go forward nearly hitting the steering wheel. A school bus was directly behind me and was able to stop in time before it ran into the back of my vehicle, but it could have caused serious injury or death to multiple people. It caused a considerable amount of pain in my neck the day after and soreness in my ribs. The vehicle gave no prior warning. It did display a message simultaneously when it applied the brakes and locked the seatbelts that the "pre sense" had been engaged. It has happened three times prior to this incident. The vehicle dealer has told me that they see record of the system engaging but it does not appear to be faulty by the manufacturers standards despite numerous complaints and frequent occurrences.
Additional Notes:
The Audi "Pre Sense" automatic braking system engaged without warning and without reason bringing the vehicle to a sudden and complete stop in the middle of an intersection and slamming my body backwards and causing my head to go forward nearly hitting the steering wheel. A school bus was directly behind me and was able to stop in time before it ran into the back of my vehicle, but it could have caused serious injury or death to multiple people. It caused a considerable amount of pain in my neck the day after and soreness in my ribs. The vehicle gave no prior warning. It did display a message simultaneously when it applied the brakes and locked the seatbelts that the "pre sense" had been engaged. It has happened three times prior to this incident. The vehicle dealer has told me that they see record of the system engaging but it does not appear to be faulty by the manufacturers standards despite numerous complaints and frequent occurrences.
Mfg Campaign: 11581957
Recall Date: Apr 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine coolant was empty. No indicators about it.
Corrective Action:
Engine coolant was empty. No indicators about it.
Additional Notes:
Engine coolant was empty. No indicators about it.
Mfg Campaign: 11577308
Recall Date: Mar 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Engine coolant was empty. No indicators about it.
Corrective Action:
Engine coolant was empty. No indicators about it.
Additional Notes:
Engine coolant was empty. No indicators about it.
Mfg Campaign: 11577308
Recall Date: Mar 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue although they’ve had my vehicle twice now, both for months at a time- and the dealership is 400 miles away from me. They also refuse to authorize the Audi-certified shop in my hometown to perform any type of diagnostics or maintenance work on this vehicle, which would significantly decrease my stress and the inconvenience of shipping my vehicle back and forth. This first occurred within just a few months of purchase of this vehicle, and I am the first owner. I am listing the first time this happened, although it is an ongoing issue.
Corrective Action:
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue although they’ve had my vehicle twice now, both for months at a time- and the dealership is 400 miles away from me. They also refuse to authorize the Audi-certified shop in my hometown to perform any type of diagnostics or maintenance work on this vehicle, which would significantly decrease my stress and the inconvenience of shipping my vehicle back and forth. This first occurred within just a few months of purchase of this vehicle, and I am the first owner. I am listing the first time this happened, although it is an ongoing issue.
Additional Notes:
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue although they’ve had my vehicle twice now, both for months at a time- and the dealership is 400 miles away from me. They also refuse to authorize the Audi-certified shop in my hometown to perform any type of diagnostics or maintenance work on this vehicle, which would significantly decrease my stress and the inconvenience of shipping my vehicle back and forth. This first occurred within just a few months of purchase of this vehicle, and I am the first owner. I am listing the first time this happened, although it is an ongoing issue.
Mfg Campaign: 11549978
Recall Date: Oct 14, 2023
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