Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19N3/19N4
Recall Date: Apr 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad and Q5 vehicles. Contact corrosion within the electrical connector for the auxiliary heater may cause the heater wires to overheat or melt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 80C5/80C6
Recall Date: Oct 5, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20Z8
Recall Date: May 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69P1
Recall Date: Jan 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19M1
Recall Date: Jan 3, 2017
Consumer Complaints
94 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle: 2016 Audi Q5 2.0 Premium Plus Date of Incident: March 31, 2025 I was in a front-end collision at approximately 20–25 mph when I struck a concrete pole. The impact was hard enough to severely damage the vehicle—the pole intruded deep into the engine bay, fluids leaked, and the front end was totaled. Despite this, none of the airbags deployed. As a result, I sustained multiple injuries: Severe bruising across my chest and stomach from the seatbelt A head injury and forehead swelling from hitting the steering wheel Persistent pain in my neck, chest, and abdominal area since the accident I have photo evidence of the injuries and damage, and family members who witnessed my condition via FaceTime shortly after the crash. I have checked both the NHTSA and Audi recall databases using my VIN, and there are no open recalls listed for this vehicle. I was never notified of any safety concerns or service requirements regarding the airbags. This is extremely concerning and I believe the airbag system may have failed in a situation where it was clearly needed. Please investigate this issue, as it poses a serious risk to driver safety.
Corrective Action:
Vehicle: 2016 Audi Q5 2.0 Premium Plus Date of Incident: March 31, 2025 I was in a front-end collision at approximately 20–25 mph when I struck a concrete pole. The impact was hard enough to severely damage the vehicle—the pole intruded deep into the engine bay, fluids leaked, and the front end was totaled. Despite this, none of the airbags deployed. As a result, I sustained multiple injuries: Severe bruising across my chest and stomach from the seatbelt A head injury and forehead swelling from hitting the steering wheel Persistent pain in my neck, chest, and abdominal area since the accident I have photo evidence of the injuries and damage, and family members who witnessed my condition via FaceTime shortly after the crash. I have checked both the NHTSA and Audi recall databases using my VIN, and there are no open recalls listed for this vehicle. I was never notified of any safety concerns or service requirements regarding the airbags. This is extremely concerning and I believe the airbag system may have failed in a situation where it was clearly needed. Please investigate this issue, as it poses a serious risk to driver safety.
Additional Notes:
Vehicle: 2016 Audi Q5 2.0 Premium Plus Date of Incident: March 31, 2025 I was in a front-end collision at approximately 20–25 mph when I struck a concrete pole. The impact was hard enough to severely damage the vehicle—the pole intruded deep into the engine bay, fluids leaked, and the front end was totaled. Despite this, none of the airbags deployed. As a result, I sustained multiple injuries: Severe bruising across my chest and stomach from the seatbelt A head injury and forehead swelling from hitting the steering wheel Persistent pain in my neck, chest, and abdominal area since the accident I have photo evidence of the injuries and damage, and family members who witnessed my condition via FaceTime shortly after the crash. I have checked both the NHTSA and Audi recall databases using my VIN, and there are no open recalls listed for this vehicle. I was never notified of any safety concerns or service requirements regarding the airbags. This is extremely concerning and I believe the airbag system may have failed in a situation where it was clearly needed. Please investigate this issue, as it poses a serious risk to driver safety.
Mfg Campaign: 11655859
Recall Date: Apr 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Paid for fuel pump when should b covered on recall
Corrective Action:
Paid for fuel pump when should b covered on recall
Additional Notes:
Paid for fuel pump when should b covered on recall
Mfg Campaign: 11652037
Recall Date: Apr 1, 2025
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Paid for fuel pump when should b covered on recall
Corrective Action:
Paid for fuel pump when should b covered on recall
Additional Notes:
Paid for fuel pump when should b covered on recall
Mfg Campaign: 11652037
Recall Date: Apr 1, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle had a oil leak that began in 2022 right after I bought the vehicle used. The light continued to come on indicating low oil. Eventually, they found a leak in the pistons. They were replaced. Again in 2023 a leak was found near and around the upper timing gasket and vacuum pump. Now 2025, a new leak is found transmission line and the dipstick.!
Corrective Action:
The vehicle had a oil leak that began in 2022 right after I bought the vehicle used. The light continued to come on indicating low oil. Eventually, they found a leak in the pistons. They were replaced. Again in 2023 a leak was found near and around the upper timing gasket and vacuum pump. Now 2025, a new leak is found transmission line and the dipstick.!
Additional Notes:
The vehicle had a oil leak that began in 2022 right after I bought the vehicle used. The light continued to come on indicating low oil. Eventually, they found a leak in the pistons. They were replaced. Again in 2023 a leak was found near and around the upper timing gasket and vacuum pump. Now 2025, a new leak is found transmission line and the dipstick.!
Mfg Campaign: 11647069
Recall Date: Mar 7, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I just purchased car and was told of no recalls
Corrective Action:
I just purchased car and was told of no recalls
Additional Notes:
I just purchased car and was told of no recalls
Mfg Campaign: 11646382
Recall Date: Mar 4, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Back in 2017 there was a recall on my 2016 Audi Q5 regarding the fuel pump. Audi's solution to this recall was to replace the fuel pump if it had any cracks, but if there weren't any cracks their protocal was to just put a protective shield on the fuel pump. Since my car was only a year old, all that Audi did was the protective shield. A few weeks ago, my car started smelling like leaking fuel. After a couple days I took it to Audi since there had been a recall. My car has less than 63,000 miles on it and according to service persons that have looked at my car, it is in excellent condition. However, Audi service told me that because the protocol for the recall was performed on my car back in 2017, there was nothing they could do except replace my fuel pump and charge me for the work done. The noxious fumes were so bad that I could not drive my car without having all the windows down. I found out that when the intake fuel pump goes bad, so does the high pressure fuel pump and both have to be replaced along with the pressuer sensor. This cost me $2,700. After getting my car back and driving it less than 25 miles, I was stranded on the road and had to have my car towed back to the shop with a broken steering rack and a dead battery. Come to find out, the steering rack is another issue going on with Audi vehicles. These are very serious and life threatening situations, especially with noxious fumes from gasoline which is highly flammable. Audi needs to reimburse me the $2,700 for the fuel pump replacement cost that I would not have incurred if my fuel pump had actually been replaced in 2017, instead of a band-aid being put on it, which was negligence on Audi's part. By not replacing the fuel pump, I ended up with a gas leak in my car, my car dangerously breaking down in the middle of the road and having to be towed and ultimately a very costly repair for me of which Audi doesn't want to own any responsibility in.
Corrective Action:
Back in 2017 there was a recall on my 2016 Audi Q5 regarding the fuel pump. Audi's solution to this recall was to replace the fuel pump if it had any cracks, but if there weren't any cracks their protocal was to just put a protective shield on the fuel pump. Since my car was only a year old, all that Audi did was the protective shield. A few weeks ago, my car started smelling like leaking fuel. After a couple days I took it to Audi since there had been a recall. My car has less than 63,000 miles on it and according to service persons that have looked at my car, it is in excellent condition. However, Audi service told me that because the protocol for the recall was performed on my car back in 2017, there was nothing they could do except replace my fuel pump and charge me for the work done. The noxious fumes were so bad that I could not drive my car without having all the windows down. I found out that when the intake fuel pump goes bad, so does the high pressure fuel pump and both have to be replaced along with the pressuer sensor. This cost me $2,700. After getting my car back and driving it less than 25 miles, I was stranded on the road and had to have my car towed back to the shop with a broken steering rack and a dead battery. Come to find out, the steering rack is another issue going on with Audi vehicles. These are very serious and life threatening situations, especially with noxious fumes from gasoline which is highly flammable. Audi needs to reimburse me the $2,700 for the fuel pump replacement cost that I would not have incurred if my fuel pump had actually been replaced in 2017, instead of a band-aid being put on it, which was negligence on Audi's part. By not replacing the fuel pump, I ended up with a gas leak in my car, my car dangerously breaking down in the middle of the road and having to be towed and ultimately a very costly repair for me of which Audi doesn't want to own any responsibility in.
Additional Notes:
Back in 2017 there was a recall on my 2016 Audi Q5 regarding the fuel pump. Audi's solution to this recall was to replace the fuel pump if it had any cracks, but if there weren't any cracks their protocal was to just put a protective shield on the fuel pump. Since my car was only a year old, all that Audi did was the protective shield. A few weeks ago, my car started smelling like leaking fuel. After a couple days I took it to Audi since there had been a recall. My car has less than 63,000 miles on it and according to service persons that have looked at my car, it is in excellent condition. However, Audi service told me that because the protocol for the recall was performed on my car back in 2017, there was nothing they could do except replace my fuel pump and charge me for the work done. The noxious fumes were so bad that I could not drive my car without having all the windows down. I found out that when the intake fuel pump goes bad, so does the high pressure fuel pump and both have to be replaced along with the pressuer sensor. This cost me $2,700. After getting my car back and driving it less than 25 miles, I was stranded on the road and had to have my car towed back to the shop with a broken steering rack and a dead battery. Come to find out, the steering rack is another issue going on with Audi vehicles. These are very serious and life threatening situations, especially with noxious fumes from gasoline which is highly flammable. Audi needs to reimburse me the $2,700 for the fuel pump replacement cost that I would not have incurred if my fuel pump had actually been replaced in 2017, instead of a band-aid being put on it, which was negligence on Audi's part. By not replacing the fuel pump, I ended up with a gas leak in my car, my car dangerously breaking down in the middle of the road and having to be towed and ultimately a very costly repair for me of which Audi doesn't want to own any responsibility in.
Mfg Campaign: 11645256
Recall Date: Feb 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Back in 2017 there was a recall on my 2016 Audi Q5 regarding the fuel pump. Audi's solution to this recall was to replace the fuel pump if it had any cracks, but if there weren't any cracks their protocal was to just put a protective shield on the fuel pump. Since my car was only a year old, all that Audi did was the protective shield. A few weeks ago, my car started smelling like leaking fuel. After a couple days I took it to Audi since there had been a recall. My car has less than 63,000 miles on it and according to service persons that have looked at my car, it is in excellent condition. However, Audi service told me that because the protocol for the recall was performed on my car back in 2017, there was nothing they could do except replace my fuel pump and charge me for the work done. The noxious fumes were so bad that I could not drive my car without having all the windows down. I found out that when the intake fuel pump goes bad, so does the high pressure fuel pump and both have to be replaced along with the pressuer sensor. This cost me $2,700. After getting my car back and driving it less than 25 miles, I was stranded on the road and had to have my car towed back to the shop with a broken steering rack and a dead battery. Come to find out, the steering rack is another issue going on with Audi vehicles. These are very serious and life threatening situations, especially with noxious fumes from gasoline which is highly flammable. Audi needs to reimburse me the $2,700 for the fuel pump replacement cost that I would not have incurred if my fuel pump had actually been replaced in 2017, instead of a band-aid being put on it, which was negligence on Audi's part. By not replacing the fuel pump, I ended up with a gas leak in my car, my car dangerously breaking down in the middle of the road and having to be towed and ultimately a very costly repair for me of which Audi doesn't want to own any responsibility in.
Corrective Action:
Back in 2017 there was a recall on my 2016 Audi Q5 regarding the fuel pump. Audi's solution to this recall was to replace the fuel pump if it had any cracks, but if there weren't any cracks their protocal was to just put a protective shield on the fuel pump. Since my car was only a year old, all that Audi did was the protective shield. A few weeks ago, my car started smelling like leaking fuel. After a couple days I took it to Audi since there had been a recall. My car has less than 63,000 miles on it and according to service persons that have looked at my car, it is in excellent condition. However, Audi service told me that because the protocol for the recall was performed on my car back in 2017, there was nothing they could do except replace my fuel pump and charge me for the work done. The noxious fumes were so bad that I could not drive my car without having all the windows down. I found out that when the intake fuel pump goes bad, so does the high pressure fuel pump and both have to be replaced along with the pressuer sensor. This cost me $2,700. After getting my car back and driving it less than 25 miles, I was stranded on the road and had to have my car towed back to the shop with a broken steering rack and a dead battery. Come to find out, the steering rack is another issue going on with Audi vehicles. These are very serious and life threatening situations, especially with noxious fumes from gasoline which is highly flammable. Audi needs to reimburse me the $2,700 for the fuel pump replacement cost that I would not have incurred if my fuel pump had actually been replaced in 2017, instead of a band-aid being put on it, which was negligence on Audi's part. By not replacing the fuel pump, I ended up with a gas leak in my car, my car dangerously breaking down in the middle of the road and having to be towed and ultimately a very costly repair for me of which Audi doesn't want to own any responsibility in.
Additional Notes:
Back in 2017 there was a recall on my 2016 Audi Q5 regarding the fuel pump. Audi's solution to this recall was to replace the fuel pump if it had any cracks, but if there weren't any cracks their protocal was to just put a protective shield on the fuel pump. Since my car was only a year old, all that Audi did was the protective shield. A few weeks ago, my car started smelling like leaking fuel. After a couple days I took it to Audi since there had been a recall. My car has less than 63,000 miles on it and according to service persons that have looked at my car, it is in excellent condition. However, Audi service told me that because the protocol for the recall was performed on my car back in 2017, there was nothing they could do except replace my fuel pump and charge me for the work done. The noxious fumes were so bad that I could not drive my car without having all the windows down. I found out that when the intake fuel pump goes bad, so does the high pressure fuel pump and both have to be replaced along with the pressuer sensor. This cost me $2,700. After getting my car back and driving it less than 25 miles, I was stranded on the road and had to have my car towed back to the shop with a broken steering rack and a dead battery. Come to find out, the steering rack is another issue going on with Audi vehicles. These are very serious and life threatening situations, especially with noxious fumes from gasoline which is highly flammable. Audi needs to reimburse me the $2,700 for the fuel pump replacement cost that I would not have incurred if my fuel pump had actually been replaced in 2017, instead of a band-aid being put on it, which was negligence on Audi's part. By not replacing the fuel pump, I ended up with a gas leak in my car, my car dangerously breaking down in the middle of the road and having to be towed and ultimately a very costly repair for me of which Audi doesn't want to own any responsibility in.
Mfg Campaign: 11645256
Recall Date: Feb 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Audi had Valves and pistons fail on the highway at 75mph on Nov 28,2024 at 117000 miles Had the vehicle since 2021 and 17000 miles. Complained to the dealerships at the last 3 oil changes about excessive oil consumption. They told us not to worry about it, full aware that they had lost a lawsuit over this very issue. We were never informed about this lawsuit, and now Audi refuses to fix THEIR problem. We are very lucky when the engine blew up that there was no one behind us, otherwise it would have been a major highway accident. Now Audi wants $18,000 to replace the engine.
Corrective Action:
Audi had Valves and pistons fail on the highway at 75mph on Nov 28,2024 at 117000 miles Had the vehicle since 2021 and 17000 miles. Complained to the dealerships at the last 3 oil changes about excessive oil consumption. They told us not to worry about it, full aware that they had lost a lawsuit over this very issue. We were never informed about this lawsuit, and now Audi refuses to fix THEIR problem. We are very lucky when the engine blew up that there was no one behind us, otherwise it would have been a major highway accident. Now Audi wants $18,000 to replace the engine.
Additional Notes:
Audi had Valves and pistons fail on the highway at 75mph on Nov 28,2024 at 117000 miles Had the vehicle since 2021 and 17000 miles. Complained to the dealerships at the last 3 oil changes about excessive oil consumption. They told us not to worry about it, full aware that they had lost a lawsuit over this very issue. We were never informed about this lawsuit, and now Audi refuses to fix THEIR problem. We are very lucky when the engine blew up that there was no one behind us, otherwise it would have been a major highway accident. Now Audi wants $18,000 to replace the engine.
Mfg Campaign: 11635505
Recall Date: Jan 12, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Power steering failure. While driving warning light came on and power steering immediately went out. No prior warnings. Safety was put at risk because steering was basically inoperative, had to muscle to turn, unable to stop at intersections due to difficulty turning when coming to stop. Had vehicle towed to dealership because unable to drive. Had to replace power steering rack with adaptions. The j500 electromechanical power steering control module integrated into the steering rack was was electrically faulty.
Corrective Action:
Power steering failure. While driving warning light came on and power steering immediately went out. No prior warnings. Safety was put at risk because steering was basically inoperative, had to muscle to turn, unable to stop at intersections due to difficulty turning when coming to stop. Had vehicle towed to dealership because unable to drive. Had to replace power steering rack with adaptions. The j500 electromechanical power steering control module integrated into the steering rack was was electrically faulty.
Additional Notes:
Power steering failure. While driving warning light came on and power steering immediately went out. No prior warnings. Safety was put at risk because steering was basically inoperative, had to muscle to turn, unable to stop at intersections due to difficulty turning when coming to stop. Had vehicle towed to dealership because unable to drive. Had to replace power steering rack with adaptions. The j500 electromechanical power steering control module integrated into the steering rack was was electrically faulty.
Mfg Campaign: 11628068
Recall Date: Nov 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle engine no longer works. The coolant line broke without warning, and the whole engine needs to be replaced. The vehicle no longer works
Corrective Action:
The vehicle engine no longer works. The coolant line broke without warning, and the whole engine needs to be replaced. The vehicle no longer works
Additional Notes:
The vehicle engine no longer works. The coolant line broke without warning, and the whole engine needs to be replaced. The vehicle no longer works
Mfg Campaign: 11610166
Recall Date: Aug 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11600664
Recall Date: Jul 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] at around 8:55-8:59 I finalized the paperwork for a purchase of a car, received the keys, drove out of the dealership and by 9:02 the check engine light came on and the car shook. On [XXX] at around 2:22 pm, as I was driving, the car shook, pulled up to red light and the car would not move. It shook, rattled and died. The EPC light came on. I owed the car back to the dealership. I noticed that parts of the car next to the muffler and the tailpipe were belong held together with making tape. I received a call from the dealership from Tony. He said the car was fixed by the owner. No clear verification that the dealership owner is as trained or licensed mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11600664
Recall Date: Jul 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Q5 requires an additional quart of oil approximately every 500-1000 miles since purchased in early August . Services included two oil changes, replacement of pan gasket and fill tube O-ring. No drips on the ground, just a minimum level reading every 30 days. That definitely should not be happening without some plausible explanation other than "That's what German cars do. I have a BMW and the same issue." It was not disclosed that I would have to purchase a monthly supply oil motor oil in addition to the cost of the vehicle.
Corrective Action:
My Q5 requires an additional quart of oil approximately every 500-1000 miles since purchased in early August . Services included two oil changes, replacement of pan gasket and fill tube O-ring. No drips on the ground, just a minimum level reading every 30 days. That definitely should not be happening without some plausible explanation other than "That's what German cars do. I have a BMW and the same issue." It was not disclosed that I would have to purchase a monthly supply oil motor oil in addition to the cost of the vehicle.
Additional Notes:
My Q5 requires an additional quart of oil approximately every 500-1000 miles since purchased in early August . Services included two oil changes, replacement of pan gasket and fill tube O-ring. No drips on the ground, just a minimum level reading every 30 days. That definitely should not be happening without some plausible explanation other than "That's what German cars do. I have a BMW and the same issue." It was not disclosed that I would have to purchase a monthly supply oil motor oil in addition to the cost of the vehicle.
Mfg Campaign: 11597585
Recall Date: Jun 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Corrective Action:
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Additional Notes:
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Mfg Campaign: 11573564
Recall Date: Feb 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Corrective Action:
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Additional Notes:
The side assist went out and I had it replaced at the dealership. I paid out of pocket for this cost. The engine had been burning oil then started causing problems while driving prompting me to take into the dealership. I was informed that the engine is in backorder and it’s been a year since I’ve been waiting. I purchased the car used with around 79,000 miles on it around February 2023.
Mfg Campaign: 11573564
Recall Date: Feb 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Corrective Action:
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Additional Notes:
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Mfg Campaign: 11571840
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Corrective Action:
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Additional Notes:
1) The Electromechanical Steering Unit is producing an error light on my instrument panel, and yes, it is available for inspection upon request. 2) If the steering unit fails, the results could be catastrophic for myself and others. 3) Yes, in multiple cases/places. There is a recall for this part in Canada. Also, an extended warranty was granted by Audi of America for this part for numerous 2011-2016 Audis, including the Q5, so long as they are under 10 years / 125,000 miles, which mine is. However, when I have gone into my local Audi and also called Audi of America, they said my vehicle is not included in this extended warranty and there is no recall on the part. 4) Yes, my car has been inspected by my local Audi. 5) Yes, the warning lamp continues to be displayed. No other symptoms have occurred.
Mfg Campaign: 11571840
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON OCTOBER 15 2023 AT AROUND 5.30 PM ME AND MY WIFE ARE COMING BACK FROM MY DAUGHTER"S HOUSE IN BASKING RIDGE NJ ,TO MY HOUSE IN WARREN NJ WHICH IS ONLY about 7 MILES. ITS LOCAL AREA WITH SPEED LIMIT AROUND 35 MILES/HR Z0NE .I WAS DRIVING ON MOUNT AIRY ROAD , SAW A RED LIGHT AT A DISTANCE, AND ALSO SAW A COUPLE OF CARS STOPPED AT LIGHT, AND SLOWLY APPLIED BRAKES TO STOP THE VEHICLE. TO MY SURPRISE THE VEHICLE DID NOT DECELERATE, INSTEAD ACCELERATED VERY FAST, AND AT THAT MOMENT I STEERED THE CAR TO THE LEFT,TO AVOID HITTING ANY CARS IN FRONT OF ME,WHICH CAUSED ME TO CRASH INTO THE SIDE BARRIER. WITHIN A FEW MINUTES THE AMBULANCES CAME, AND RUSHED ME AND MY WIFE WITH MULTIPLE INJURIES AND FRACTURES TO ICU MORRIST0WN MEMORIAL HOSPITAL. THE CAR HAS ONLY ABOUT 35,000 MILES. WE SLOWLY ARE RECOVERING WITH PHYSICAL THERAPY . THIS INCIDENT DEFINITELY CHANGED OUR LIVES, I STRONGLY BELIEVE THAT VEHICLE"S UNINTENDED ACCELERATION CAUSED ME TO CRASH.
Corrective Action:
ON OCTOBER 15 2023 AT AROUND 5.30 PM ME AND MY WIFE ARE COMING BACK FROM MY DAUGHTER"S HOUSE IN BASKING RIDGE NJ ,TO MY HOUSE IN WARREN NJ WHICH IS ONLY about 7 MILES. ITS LOCAL AREA WITH SPEED LIMIT AROUND 35 MILES/HR Z0NE .I WAS DRIVING ON MOUNT AIRY ROAD , SAW A RED LIGHT AT A DISTANCE, AND ALSO SAW A COUPLE OF CARS STOPPED AT LIGHT, AND SLOWLY APPLIED BRAKES TO STOP THE VEHICLE. TO MY SURPRISE THE VEHICLE DID NOT DECELERATE, INSTEAD ACCELERATED VERY FAST, AND AT THAT MOMENT I STEERED THE CAR TO THE LEFT,TO AVOID HITTING ANY CARS IN FRONT OF ME,WHICH CAUSED ME TO CRASH INTO THE SIDE BARRIER. WITHIN A FEW MINUTES THE AMBULANCES CAME, AND RUSHED ME AND MY WIFE WITH MULTIPLE INJURIES AND FRACTURES TO ICU MORRIST0WN MEMORIAL HOSPITAL. THE CAR HAS ONLY ABOUT 35,000 MILES. WE SLOWLY ARE RECOVERING WITH PHYSICAL THERAPY . THIS INCIDENT DEFINITELY CHANGED OUR LIVES, I STRONGLY BELIEVE THAT VEHICLE"S UNINTENDED ACCELERATION CAUSED ME TO CRASH.
Additional Notes:
ON OCTOBER 15 2023 AT AROUND 5.30 PM ME AND MY WIFE ARE COMING BACK FROM MY DAUGHTER"S HOUSE IN BASKING RIDGE NJ ,TO MY HOUSE IN WARREN NJ WHICH IS ONLY about 7 MILES. ITS LOCAL AREA WITH SPEED LIMIT AROUND 35 MILES/HR Z0NE .I WAS DRIVING ON MOUNT AIRY ROAD , SAW A RED LIGHT AT A DISTANCE, AND ALSO SAW A COUPLE OF CARS STOPPED AT LIGHT, AND SLOWLY APPLIED BRAKES TO STOP THE VEHICLE. TO MY SURPRISE THE VEHICLE DID NOT DECELERATE, INSTEAD ACCELERATED VERY FAST, AND AT THAT MOMENT I STEERED THE CAR TO THE LEFT,TO AVOID HITTING ANY CARS IN FRONT OF ME,WHICH CAUSED ME TO CRASH INTO THE SIDE BARRIER. WITHIN A FEW MINUTES THE AMBULANCES CAME, AND RUSHED ME AND MY WIFE WITH MULTIPLE INJURIES AND FRACTURES TO ICU MORRIST0WN MEMORIAL HOSPITAL. THE CAR HAS ONLY ABOUT 35,000 MILES. WE SLOWLY ARE RECOVERING WITH PHYSICAL THERAPY . THIS INCIDENT DEFINITELY CHANGED OUR LIVES, I STRONGLY BELIEVE THAT VEHICLE"S UNINTENDED ACCELERATION CAUSED ME TO CRASH.
Mfg Campaign: 11554085
Recall Date: Nov 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Corrective Action:
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Additional Notes:
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Mfg Campaign: 11552472
Recall Date: Oct 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Corrective Action:
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Additional Notes:
I was pulling into a parking space at approximately 5 mph and the car unintentionally accelerated causing me to jump the curb, go over a grass median and land perpendicularly onto a one-way active road. There were trees and other items on the median I could've hit had I'd been pulling into a different parking space. I also could've hit cars on the road. I quickly got off the road and parked the car.
Mfg Campaign: 11552472
Recall Date: Oct 29, 2023
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