AUDI A8 2017

Complete listing of complaints and recalls for this vehicle

10
Complaints
3
Recalls

Complaints & Recalls

10 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volkswagen Group Of America, Inc.
NHTSA Campaign: 22V178000 SAFETY RECALL
26.1K Vehicles Affected
Recall Date: Mar 23, 2022
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2013-2017 A8, S6 Sedan, S7, S8, and 2014-2017 RS7 vehicles. The turbocharger oil supply strainer can become blocked, causing wear to the bearings due to lack of lubrication.

Potential Risk:
Worn bearings can cause the turbine wheel to contact the turbocharger housing or cause the shaft to break, causing an engine stall and increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the oil strainer and perform an oil change, free of charge. Owner notification letters were mailed August 4, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 21H7.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 21H7
Notice Date: Aug 4, 2022
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
NHTSA Campaign: 20V397000 SAFETY RECALL
13K Vehicles Affected
Recall Date: Jul 7, 2020
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2018 Audi S8 and A8 vehicles. The seal around the engine compartment may come loose and contact hot engine components.

Potential Risk:
If the seal contacts hot engine components, there could be an increased risk of a fire.
FREE Recall Solution:
Audi will notify owners, and dealers will install a retaining plate to prevent the engine compartment seal from loosening. The recall began September 4, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 51G6.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 51G6
Notice Date: Sep 4, 2020
Recall Date: Jul 7, 2020
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V035000 SAFETY RECALL
74.9K Vehicles Affected
Recall Date: Jan 16, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.

Potential Risk:
A fuel leak in the presence of an ignition source can increase risk of a fire.
FREE Recall Solution:
Audi has notified owners, and dealers will replace the left and right fuel rail, free of charge. The recall began February 28, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 24DP.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 24DP
Notice Date: Feb 28, 2019
Recall Date: Jan 16, 2019

Consumer Complaints

10 Complaints
Volkswagen Group Of America, Inc.
Campaign: 11589589 Other
May 20, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

Corrective Action:

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

Additional Notes:

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

Manufacturer: AUDI
Mfg Campaign: 11589589
Notice Date: May 20, 2024
Recall Date: May 20, 2024
Volkswagen Group Of America, Inc.
Campaign: 11589589 Other
May 20, 2024
Defect Description:

VEHICLE SPEED CONTROL:CRUISE CONTROL

Potential Consequences:

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

Corrective Action:

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

Additional Notes:

The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.

Manufacturer: AUDI
Mfg Campaign: 11589589
Notice Date: May 20, 2024
Recall Date: May 20, 2024
Volkswagen Group Of America, Inc.
Campaign: 11589469 Other
May 18, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Corrective Action:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Additional Notes:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Manufacturer: AUDI
Mfg Campaign: 11589469
Notice Date: May 18, 2024
Recall Date: May 18, 2024
Volkswagen Group Of America, Inc.
Campaign: 11589469 Other
May 18, 2024
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Corrective Action:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Additional Notes:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Manufacturer: AUDI
Mfg Campaign: 11589469
Notice Date: May 18, 2024
Recall Date: May 18, 2024
Volkswagen Group Of America, Inc.
Campaign: 11589469 Other
May 18, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Corrective Action:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Additional Notes:

Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed

Manufacturer: AUDI
Mfg Campaign: 11589469
Notice Date: May 18, 2024
Recall Date: May 18, 2024
Volkswagen Group Of America, Inc.
Campaign: 11563797 Other
Jan 5, 2024
Defect Description:

TIRES:SIDEWALL

Potential Consequences:

My wife and I were traveling [XXX] west on Atchafalaya Basin from New Orleans to Lafayette, a light came on saying inferior tire check air [pressure. Next thing we were on a flat tire on side of busy unsafe area of the interstate. Call 911 to request police for safety with traffic while changing the tire. Officer assist with removal of tire, and said he's never seen a tire with that kind of damage. Inside wall of the tire was completely gone. I purchased a new tire $312. I'm concerned about it happening with the other tires. My wife doesn't feel safe riding in her car since. I read some of the other concerns from people who had similar problems with Pirelli tires. I would appreciate it if someone could research these tires and reimburse me It was a scary situation because of the location. Thank you for your cooperation in this matter! Looking forward to hearing back from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

My wife and I were traveling [XXX] west on Atchafalaya Basin from New Orleans to Lafayette, a light came on saying inferior tire check air [pressure. Next thing we were on a flat tire on side of busy unsafe area of the interstate. Call 911 to request police for safety with traffic while changing the tire. Officer assist with removal of tire, and said he's never seen a tire with that kind of damage. Inside wall of the tire was completely gone. I purchased a new tire $312. I'm concerned about it happening with the other tires. My wife doesn't feel safe riding in her car since. I read some of the other concerns from people who had similar problems with Pirelli tires. I would appreciate it if someone could research these tires and reimburse me It was a scary situation because of the location. Thank you for your cooperation in this matter! Looking forward to hearing back from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

My wife and I were traveling [XXX] west on Atchafalaya Basin from New Orleans to Lafayette, a light came on saying inferior tire check air [pressure. Next thing we were on a flat tire on side of busy unsafe area of the interstate. Call 911 to request police for safety with traffic while changing the tire. Officer assist with removal of tire, and said he's never seen a tire with that kind of damage. Inside wall of the tire was completely gone. I purchased a new tire $312. I'm concerned about it happening with the other tires. My wife doesn't feel safe riding in her car since. I read some of the other concerns from people who had similar problems with Pirelli tires. I would appreciate it if someone could research these tires and reimburse me It was a scary situation because of the location. Thank you for your cooperation in this matter! Looking forward to hearing back from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: AUDI
Mfg Campaign: 11563797
Notice Date: Jan 5, 2024
Recall Date: Jan 5, 2024
Volkswagen Group Of America, Inc.
Campaign: 11542822 Other
Sep 6, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Gas leaks smells from engine bay previous years have this problem and have recalls...

Corrective Action:

Gas leaks smells from engine bay previous years have this problem and have recalls...

Additional Notes:

Gas leaks smells from engine bay previous years have this problem and have recalls...

Manufacturer: AUDI
Mfg Campaign: 11542822
Notice Date: Sep 6, 2023
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Campaign: 11479275 Other
Aug 15, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

A plastic guide piece which holds the passenger side of the panoramic sunroof (rear, above backseat) retractable sunshade continuously breaks on its own with limited infrequent use by control switch. I had it replaced by the dealer, which is expensive. Its my opinion this is a design flaw, or cheap plastic oem issue.

Corrective Action:

A plastic guide piece which holds the passenger side of the panoramic sunroof (rear, above backseat) retractable sunshade continuously breaks on its own with limited infrequent use by control switch. I had it replaced by the dealer, which is expensive. Its my opinion this is a design flaw, or cheap plastic oem issue.

Additional Notes:

A plastic guide piece which holds the passenger side of the panoramic sunroof (rear, above backseat) retractable sunshade continuously breaks on its own with limited infrequent use by control switch. I had it replaced by the dealer, which is expensive. Its my opinion this is a design flaw, or cheap plastic oem issue.

Manufacturer: AUDI
Mfg Campaign: 11479275
Notice Date: Aug 15, 2022
Recall Date: Aug 15, 2022
Volkswagen Group Of America, Inc.
Campaign: 11451619 Other
Feb 11, 2022
Defect Description:

ENGINE

Potential Consequences:

The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.

Corrective Action:

The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.

Additional Notes:

The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.

Manufacturer: AUDI
Mfg Campaign: 11451619
Notice Date: Feb 11, 2022
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Campaign: 11451619 Other
Feb 11, 2022
Defect Description:

POWER TRAIN

Potential Consequences:

The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.

Corrective Action:

The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.

Additional Notes:

The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.

Manufacturer: AUDI
Mfg Campaign: 11451619
Notice Date: Feb 11, 2022
Recall Date: Feb 11, 2022

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