Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2013-2017 A8, S6 Sedan, S7, S8, and 2014-2017 RS7 vehicles. The turbocharger oil supply strainer can become blocked, causing wear to the bearings due to lack of lubrication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21H7
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2018 Audi S8 and A8 vehicles. The seal around the engine compartment may come loose and contact hot engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 51G6
Recall Date: Jul 7, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Consumer Complaints
10 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Mfg Campaign: 11589589
Recall Date: May 20, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the dealer had since denied providing the repair free of charge. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Mfg Campaign: 11589589
Recall Date: May 20, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Corrective Action:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Additional Notes:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Mfg Campaign: 11589469
Recall Date: May 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Corrective Action:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Additional Notes:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Mfg Campaign: 11589469
Recall Date: May 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Corrective Action:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Additional Notes:
Bought a 2017 audi A8l with 51700 miles, from Mike erdman Nissan in coco beach florida, it had front grill damage and when you try to use the cruise control message comes on dash ACC and brake guard disabled, i told dealership they first said theyd fix it but i had to talk to the lender first then theyd fix i talked to the lender now they are refusing to fix it, i never signed anything saying no warranty, nothing was never said about warranty, but was told but eric the salesman that he was going yo have it fixed
Mfg Campaign: 11589469
Recall Date: May 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
My wife and I were traveling [XXX] west on Atchafalaya Basin from New Orleans to Lafayette, a light came on saying inferior tire check air [pressure. Next thing we were on a flat tire on side of busy unsafe area of the interstate. Call 911 to request police for safety with traffic while changing the tire. Officer assist with removal of tire, and said he's never seen a tire with that kind of damage. Inside wall of the tire was completely gone. I purchased a new tire $312. I'm concerned about it happening with the other tires. My wife doesn't feel safe riding in her car since. I read some of the other concerns from people who had similar problems with Pirelli tires. I would appreciate it if someone could research these tires and reimburse me It was a scary situation because of the location. Thank you for your cooperation in this matter! Looking forward to hearing back from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My wife and I were traveling [XXX] west on Atchafalaya Basin from New Orleans to Lafayette, a light came on saying inferior tire check air [pressure. Next thing we were on a flat tire on side of busy unsafe area of the interstate. Call 911 to request police for safety with traffic while changing the tire. Officer assist with removal of tire, and said he's never seen a tire with that kind of damage. Inside wall of the tire was completely gone. I purchased a new tire $312. I'm concerned about it happening with the other tires. My wife doesn't feel safe riding in her car since. I read some of the other concerns from people who had similar problems with Pirelli tires. I would appreciate it if someone could research these tires and reimburse me It was a scary situation because of the location. Thank you for your cooperation in this matter! Looking forward to hearing back from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My wife and I were traveling [XXX] west on Atchafalaya Basin from New Orleans to Lafayette, a light came on saying inferior tire check air [pressure. Next thing we were on a flat tire on side of busy unsafe area of the interstate. Call 911 to request police for safety with traffic while changing the tire. Officer assist with removal of tire, and said he's never seen a tire with that kind of damage. Inside wall of the tire was completely gone. I purchased a new tire $312. I'm concerned about it happening with the other tires. My wife doesn't feel safe riding in her car since. I read some of the other concerns from people who had similar problems with Pirelli tires. I would appreciate it if someone could research these tires and reimburse me It was a scary situation because of the location. Thank you for your cooperation in this matter! Looking forward to hearing back from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563797
Recall Date: Jan 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Gas leaks smells from engine bay previous years have this problem and have recalls...
Corrective Action:
Gas leaks smells from engine bay previous years have this problem and have recalls...
Additional Notes:
Gas leaks smells from engine bay previous years have this problem and have recalls...
Mfg Campaign: 11542822
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A plastic guide piece which holds the passenger side of the panoramic sunroof (rear, above backseat) retractable sunshade continuously breaks on its own with limited infrequent use by control switch. I had it replaced by the dealer, which is expensive. Its my opinion this is a design flaw, or cheap plastic oem issue.
Corrective Action:
A plastic guide piece which holds the passenger side of the panoramic sunroof (rear, above backseat) retractable sunshade continuously breaks on its own with limited infrequent use by control switch. I had it replaced by the dealer, which is expensive. Its my opinion this is a design flaw, or cheap plastic oem issue.
Additional Notes:
A plastic guide piece which holds the passenger side of the panoramic sunroof (rear, above backseat) retractable sunshade continuously breaks on its own with limited infrequent use by control switch. I had it replaced by the dealer, which is expensive. Its my opinion this is a design flaw, or cheap plastic oem issue.
Mfg Campaign: 11479275
Recall Date: Aug 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.
Corrective Action:
The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.
Additional Notes:
The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.
Mfg Campaign: 11451619
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.
Corrective Action:
The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.
Additional Notes:
The 2017 A8L 4.0T is equipped with a engine Start-Stop system that switches off the engine when the car is motionless, to save fuel. The system is supposed to restart the engine immediately when the brake is released. This system malfunctions routinely and refuses to restart, leaving me with an immobile car at stoplights and intersections, putting me and my family at risk. This safety hazard has caused two accidents. In the first incident, I parked in my spot and got out of the car. The Audi rolled backward and collided with the car parked behind (insurance claim filed). In the other incident, I was stopped at an intersection, at an incline. The car failed to restart when I took my foot off the brake and rolled back, colliding with the truck behind me. My rear bumper was damaged, truck was not damaged. The car was inspected multiple times, and problem was reproduced by the Audi dealer. They attempted fixes, but failed to solve the problem. No warning lights or message appeared to alert me to this start-stop system failure.
Mfg Campaign: 11451619
Recall Date: Feb 11, 2022
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