Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2018 Audi S6 and S7, 2012-2018 A7 and A6 Sedan, and 2014-2018 RS7 vehicles equipped with basic seats (with or without heating). Stress or wear of the body-sensing mat within the front passenger seat may cause the Passenger Occupant Detection System (PODS) control module to malfunction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D5
Recall Date: Jun 4, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2017 Audi A7 vehicles. The affected vehicles have head curtain air bags that may not deploy properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69R2
Recall Date: May 1, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
3 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Corrective Action:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Additional Notes:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Mfg Campaign: 11014169
Recall Date: Aug 10, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Corrective Action:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Additional Notes:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Mfg Campaign: 11014169
Recall Date: Aug 10, 2017
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Corrective Action:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Additional Notes:
THE AUTOMATIC START/STOP FUEL-SAVING ENGINE FEATURE ENGAGES PREMATURELY, BEFORE THE VEHICLE HAS COME TO A COMPLETE STOP. AS A RESULT, THE VEHICLE FEELS LIKE THE BRAKES HAVE BEEN ARTIFICIALLY AND AGGRESSIVELY APPLIED TO BRING THE CAR TO A COMPLETE STOP BEFORE THE START/STOP ENGINE FEATURE OTHERWISE SHOULD HAVE ENGAGED. AS A RESULT, FOR VEHICLES FOLLOWING CLOSE BEHIND, THE EFFECT WILL BE THAT THE AUDI VEHICLE IN FRONT OF THEM WILL APPEAR TO LURCH TO A STOP, THUS CREATING A RISK OF A REAR-END COLLISION. THIS ISSUE HAPPENS EACH AND EVERY TIME THE START/STOP FEATURE IS ACTIVE, AND TYPICALLY INVOLVES ARTIFICIAL AND PREMATURE BRAKING/STOPPING AT LOW SPEEDS AS THE VEHICLE IS APPROACHING WHAT WOULD OTHERWISE BE ITS NATURAL STOPPING POINT BASED ON THE DRIVER-APPLIED PRESSURE TO THE BRAKE PEDAL.
Mfg Campaign: 11014169
Recall Date: Aug 10, 2017
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