Complaints & Recalls
Consumer Complaints
5 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering malfunction indicator light illuminated and I experienced a total loss of power steering. Brought car to Dealer Service Center. Was informed that the problem is related to a known software issue and that an update to the software is expected sometime toward the end of Q4 2024. In the interim, DTC's have been set to passive and the steering malfunction indicator light has been deactivated.
Corrective Action:
Steering malfunction indicator light illuminated and I experienced a total loss of power steering. Brought car to Dealer Service Center. Was informed that the problem is related to a known software issue and that an update to the software is expected sometime toward the end of Q4 2024. In the interim, DTC's have been set to passive and the steering malfunction indicator light has been deactivated.
Additional Notes:
Steering malfunction indicator light illuminated and I experienced a total loss of power steering. Brought car to Dealer Service Center. Was informed that the problem is related to a known software issue and that an update to the software is expected sometime toward the end of Q4 2024. In the interim, DTC's have been set to passive and the steering malfunction indicator light has been deactivated.
Mfg Campaign: 11618547
Recall Date: Oct 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving up a clear road, heard and exploding sound and witnessed my drivers side window shatter. The glass that was not protected by tint, I could hear crumbling into the frame. I could not see out of my window and thankfully did not swerve due to scare of the explosion sound.Upon looking online, others have experienced this with Audis. There were no warnings present. Vehicle has not been inspected or repaired yet. Nothing was noted in the road, no marks on vehicles.
Corrective Action:
I was driving up a clear road, heard and exploding sound and witnessed my drivers side window shatter. The glass that was not protected by tint, I could hear crumbling into the frame. I could not see out of my window and thankfully did not swerve due to scare of the explosion sound.Upon looking online, others have experienced this with Audis. There were no warnings present. Vehicle has not been inspected or repaired yet. Nothing was noted in the road, no marks on vehicles.
Additional Notes:
I was driving up a clear road, heard and exploding sound and witnessed my drivers side window shatter. The glass that was not protected by tint, I could hear crumbling into the frame. I could not see out of my window and thankfully did not swerve due to scare of the explosion sound.Upon looking online, others have experienced this with Audis. There were no warnings present. Vehicle has not been inspected or repaired yet. Nothing was noted in the road, no marks on vehicles.
Mfg Campaign: 11596209
Recall Date: Jun 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Corrective Action:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Additional Notes:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Mfg Campaign: 11578180
Recall Date: Mar 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Corrective Action:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Additional Notes:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Mfg Campaign: 11578180
Recall Date: Mar 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Corrective Action:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Additional Notes:
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Mfg Campaign: 11578180
Recall Date: Mar 19, 2024
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