Complaints & Recalls
Consumer Complaints
12 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Corrective Action:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Additional Notes:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Mfg Campaign: 11673447
Recall Date: Jul 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Corrective Action:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Additional Notes:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Mfg Campaign: 11673447
Recall Date: Jul 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Corrective Action:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Additional Notes:
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on the road and am taking in the car for repeat service tomorrow.
Mfg Campaign: 11673447
Recall Date: Jul 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Corrective Action:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Additional Notes:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Mfg Campaign: 11658097
Recall Date: May 1, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Corrective Action:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Additional Notes:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Mfg Campaign: 11658097
Recall Date: May 1, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Corrective Action:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Additional Notes:
The vehicle erroneously applies sudden emergency braking (Audi Pre Sense) without conditions warranting system activation. This malfunction occurs at the most dangerous of times, mostly while making left turns. Vehicles behind do not expect the vehicle ahead to suddenly stop which is going to cause an rear-end collision, and the timing for turning across lanes of traffic is leading to the potential front-end collision with opposing traffic. The sudden activation is unbelievably jarring and has caused shoulder and neck pain. This matter has been brought to the attention of the dealer on multiple occasions but codes are not produced for activation and I was told there is no "black box" to look at data history. This issue has been brought to the dealer's attention on 6/1/24, 12/21/24, & 1/2/25. The most recent incident occurred on 4/30/25 at approximately 2:00 P.M. during the same condition of making a left turn.
Mfg Campaign: 11658097
Recall Date: May 1, 2025
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
There currently exists a recall (24T-009) on the Continental ProContact GX AO 255/35R19 96H XL tire which was the OEM tire on some MY21+ Audi A4/A5s. The recall was the result of the compound used on the inner and outer edges improperly dissipating heat, resulting in premature wear, and belt breakage. I have a 2023 Audi A4, [XXX] which has the OE Continental ProContact GX AO 245/40R18 97H XL on it, and at 26,500 miles on the vehicle, all 4 of the tires require replacement due to significant wear on the inner and outer edges. All maintenance and service intervals were completed early or on time by the certified Audi Dealer. All 4 tires show normal and safe tread wear with the exception of the inner and outer edges. There are no known mechanical defects or issues with the vehicle, and the ADAS system functions properly and without issue, so there is certainly no alignment issue significant enough for a system fault. I am concerned that the Continental ProContact GX AO 245/40R18 97H XL tires suffer from the same defect as those in NHTSA recall 24T-009 and that if not replaced due to premature wear, will create a risk of injury and death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
There currently exists a recall (24T-009) on the Continental ProContact GX AO 255/35R19 96H XL tire which was the OEM tire on some MY21+ Audi A4/A5s. The recall was the result of the compound used on the inner and outer edges improperly dissipating heat, resulting in premature wear, and belt breakage. I have a 2023 Audi A4, [XXX] which has the OE Continental ProContact GX AO 245/40R18 97H XL on it, and at 26,500 miles on the vehicle, all 4 of the tires require replacement due to significant wear on the inner and outer edges. All maintenance and service intervals were completed early or on time by the certified Audi Dealer. All 4 tires show normal and safe tread wear with the exception of the inner and outer edges. There are no known mechanical defects or issues with the vehicle, and the ADAS system functions properly and without issue, so there is certainly no alignment issue significant enough for a system fault. I am concerned that the Continental ProContact GX AO 245/40R18 97H XL tires suffer from the same defect as those in NHTSA recall 24T-009 and that if not replaced due to premature wear, will create a risk of injury and death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
There currently exists a recall (24T-009) on the Continental ProContact GX AO 255/35R19 96H XL tire which was the OEM tire on some MY21+ Audi A4/A5s. The recall was the result of the compound used on the inner and outer edges improperly dissipating heat, resulting in premature wear, and belt breakage. I have a 2023 Audi A4, [XXX] which has the OE Continental ProContact GX AO 245/40R18 97H XL on it, and at 26,500 miles on the vehicle, all 4 of the tires require replacement due to significant wear on the inner and outer edges. All maintenance and service intervals were completed early or on time by the certified Audi Dealer. All 4 tires show normal and safe tread wear with the exception of the inner and outer edges. There are no known mechanical defects or issues with the vehicle, and the ADAS system functions properly and without issue, so there is certainly no alignment issue significant enough for a system fault. I am concerned that the Continental ProContact GX AO 245/40R18 97H XL tires suffer from the same defect as those in NHTSA recall 24T-009 and that if not replaced due to premature wear, will create a risk of injury and death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639141
Recall Date: Jan 28, 2025
Volkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
Driving on the highway and the middle of the tire flew off. The edges of the tire still remained 245/40 R 18 97 H MS
Corrective Action:
Driving on the highway and the middle of the tire flew off. The edges of the tire still remained 245/40 R 18 97 H MS
Additional Notes:
Driving on the highway and the middle of the tire flew off. The edges of the tire still remained 245/40 R 18 97 H MS
Mfg Campaign: 11611889
Recall Date: Aug 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since I bought this car in June 2023, I’ve had two instances where the presence feature malfunctioned when there was no danger of any accident. I’ve had one instance when all of the safety sensors illuminated at the same time while driving. Finally, this past Saturday, my car malfunctioned and died/ turned off while I was driving. It took a minute or so to get the car started. A malfunction notice illuminated. The area traffic is congested, so people honking at me but nobody hit me. Luckily, I was not on the freeway.
Corrective Action:
Since I bought this car in June 2023, I’ve had two instances where the presence feature malfunctioned when there was no danger of any accident. I’ve had one instance when all of the safety sensors illuminated at the same time while driving. Finally, this past Saturday, my car malfunctioned and died/ turned off while I was driving. It took a minute or so to get the car started. A malfunction notice illuminated. The area traffic is congested, so people honking at me but nobody hit me. Luckily, I was not on the freeway.
Additional Notes:
Since I bought this car in June 2023, I’ve had two instances where the presence feature malfunctioned when there was no danger of any accident. I’ve had one instance when all of the safety sensors illuminated at the same time while driving. Finally, this past Saturday, my car malfunctioned and died/ turned off while I was driving. It took a minute or so to get the car started. A malfunction notice illuminated. The area traffic is congested, so people honking at me but nobody hit me. Luckily, I was not on the freeway.
Mfg Campaign: 11564315
Recall Date: Jan 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Since I bought this car in June 2023, I’ve had two instances where the presence feature malfunctioned when there was no danger of any accident. I’ve had one instance when all of the safety sensors illuminated at the same time while driving. Finally, this past Saturday, my car malfunctioned and died/ turned off while I was driving. It took a minute or so to get the car started. A malfunction notice illuminated. The area traffic is congested, so people honking at me but nobody hit me. Luckily, I was not on the freeway.
Corrective Action:
Since I bought this car in June 2023, I’ve had two instances where the presence feature malfunctioned when there was no danger of any accident. I’ve had one instance when all of the safety sensors illuminated at the same time while driving. Finally, this past Saturday, my car malfunctioned and died/ turned off while I was driving. It took a minute or so to get the car started. A malfunction notice illuminated. The area traffic is congested, so people honking at me but nobody hit me. Luckily, I was not on the freeway.
Additional Notes:
Since I bought this car in June 2023, I’ve had two instances where the presence feature malfunctioned when there was no danger of any accident. I’ve had one instance when all of the safety sensors illuminated at the same time while driving. Finally, this past Saturday, my car malfunctioned and died/ turned off while I was driving. It took a minute or so to get the car started. A malfunction notice illuminated. The area traffic is congested, so people honking at me but nobody hit me. Luckily, I was not on the freeway.
Mfg Campaign: 11564315
Recall Date: Jan 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My brand new car stalled in the middle of traffic; as I proceeded to step on the gas peddle after yielding -- the car completely stoped as is I hit a wall, it jerk roughly and completely stopped. At first I thought someone rear-ended me, but that wasn't the case, the car just stalled, and the "Audi Pressure Sensor" warning flashed across the screen in Bright Big Letters for a few seconds, and once the waring went away, the car turned back on. This event happened twice, about 40 days apart. My life was at risk because if I was on the expressway, the complete stop of vehicle could have cause an accident. The car completely stoped, it doesn't slow down, it just stoped roughly, very dangerous situation. I called the dealer and I have an appointment in 2 days, meanwhile I won't take the car on the expressway, or drive it if I don't have to. I'm frighted the 3rd time I won't be so lucky and someone may hit me from behind.
Corrective Action:
My brand new car stalled in the middle of traffic; as I proceeded to step on the gas peddle after yielding -- the car completely stoped as is I hit a wall, it jerk roughly and completely stopped. At first I thought someone rear-ended me, but that wasn't the case, the car just stalled, and the "Audi Pressure Sensor" warning flashed across the screen in Bright Big Letters for a few seconds, and once the waring went away, the car turned back on. This event happened twice, about 40 days apart. My life was at risk because if I was on the expressway, the complete stop of vehicle could have cause an accident. The car completely stoped, it doesn't slow down, it just stoped roughly, very dangerous situation. I called the dealer and I have an appointment in 2 days, meanwhile I won't take the car on the expressway, or drive it if I don't have to. I'm frighted the 3rd time I won't be so lucky and someone may hit me from behind.
Additional Notes:
My brand new car stalled in the middle of traffic; as I proceeded to step on the gas peddle after yielding -- the car completely stoped as is I hit a wall, it jerk roughly and completely stopped. At first I thought someone rear-ended me, but that wasn't the case, the car just stalled, and the "Audi Pressure Sensor" warning flashed across the screen in Bright Big Letters for a few seconds, and once the waring went away, the car turned back on. This event happened twice, about 40 days apart. My life was at risk because if I was on the expressway, the complete stop of vehicle could have cause an accident. The car completely stoped, it doesn't slow down, it just stoped roughly, very dangerous situation. I called the dealer and I have an appointment in 2 days, meanwhile I won't take the car on the expressway, or drive it if I don't have to. I'm frighted the 3rd time I won't be so lucky and someone may hit me from behind.
Mfg Campaign: 11512914
Recall Date: Mar 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"Locked doors make it more difficult for emergency workers to enter the vehicle, which puts lives at risk." This quote is from the warning on page 40 of the Audi owners manual. I do not wish to drive wth the doors locked for this reason, yet the Audi computer automatically locks the doors every time the car exceeds about 10 MPH. The local dealer was unable to reprogram the vehicle to turn off auto lock. After consulting with tech support, they said it is not possible to turn off auto lock. I strongly believe there needs to be a software upgrade to correct this vehicle deficiency. Owners must be permitted to drive with the doors unlocked so if we are involved in a collision bystanders and/or emergency personnel may assist us.
Corrective Action:
"Locked doors make it more difficult for emergency workers to enter the vehicle, which puts lives at risk." This quote is from the warning on page 40 of the Audi owners manual. I do not wish to drive wth the doors locked for this reason, yet the Audi computer automatically locks the doors every time the car exceeds about 10 MPH. The local dealer was unable to reprogram the vehicle to turn off auto lock. After consulting with tech support, they said it is not possible to turn off auto lock. I strongly believe there needs to be a software upgrade to correct this vehicle deficiency. Owners must be permitted to drive with the doors unlocked so if we are involved in a collision bystanders and/or emergency personnel may assist us.
Additional Notes:
"Locked doors make it more difficult for emergency workers to enter the vehicle, which puts lives at risk." This quote is from the warning on page 40 of the Audi owners manual. I do not wish to drive wth the doors locked for this reason, yet the Audi computer automatically locks the doors every time the car exceeds about 10 MPH. The local dealer was unable to reprogram the vehicle to turn off auto lock. After consulting with tech support, they said it is not possible to turn off auto lock. I strongly believe there needs to be a software upgrade to correct this vehicle deficiency. Owners must be permitted to drive with the doors unlocked so if we are involved in a collision bystanders and/or emergency personnel may assist us.
Mfg Campaign: 11499619
Recall Date: Dec 31, 2022
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