Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91Ei
Recall Date: Oct 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022 Audi A6 Sedan, A4 Sedan, Q5, and Q5 Sportback vehicles. The semiconductor inside the engine control unit may short-circuit and cause an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24iH
Recall Date: May 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi A8 and S8, 2022 Audi A5 Sportback, A4 Sedan, E-Tron GT, Q3, Q5, RS6 Avant, A3 Sedan, S5 Sportback, Q5 Sportback, Q7, Q8, RSQ8, SQ7, SQ8, and S3 Sedan vehicles. A software error may prevent the rear-view image from initially displaying when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91CR
Recall Date: Oct 20, 2021
Consumer Complaints
5 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2022 Audi A4. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera failed and no longer showed an image. The manufacturer was not made aware of the issue. The failure mileage was 12,962. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Audi A4. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera failed and no longer showed an image. The manufacturer was not made aware of the issue. The failure mileage was 12,962. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Audi A4. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera failed and no longer showed an image. The manufacturer was not made aware of the issue. The failure mileage was 12,962. VIN tool confirms parts not available.
Mfg Campaign: 11501115
Recall Date: Jan 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Audi A4. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera failed and no longer showed an image. The manufacturer was not made aware of the issue. The failure mileage was 12,962. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Audi A4. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera failed and no longer showed an image. The manufacturer was not made aware of the issue. The failure mileage was 12,962. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Audi A4. The contact received notification of NHTSA Campaign Number: 22V806000 (Equipment, Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera failed and no longer showed an image. The manufacturer was not made aware of the issue. The failure mileage was 12,962. VIN tool confirms parts not available.
Mfg Campaign: 11501115
Recall Date: Jan 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear driver side window completely shattered with no warning while driving on the highway at 65 mph.
Corrective Action:
Rear driver side window completely shattered with no warning while driving on the highway at 65 mph.
Additional Notes:
Rear driver side window completely shattered with no warning while driving on the highway at 65 mph.
Mfg Campaign: 11475836
Recall Date: Jul 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine auto start / stop engages before vehicle comes to complete stop and when on a road with an incline the engine shuts off and all forward momentum is lost causing the vehicle to roll backwards. The closest description I can think of is that it feels like the automatic transmission is slipping which should not happen on a car with 2,000 miles on it. I previously drove a 2019 A4 and the older model did not have this issue. Safety issue is that engine shuts off prematurely and when on an incline the car can roll backwards. Component is available for inspection and there is warning light/indication. Has not been taken to dealer yet but plan to next week. Reporting it now due to: 1) how jarring it is 2) it has happened multiple times since taking possession of the car in December 3) I have not experienced this with older Audi’s I have owned or driven as service loaners 4) there is no way to permanently disable auto start/stop offered by Audi USA and requires after market software changes
Corrective Action:
Engine auto start / stop engages before vehicle comes to complete stop and when on a road with an incline the engine shuts off and all forward momentum is lost causing the vehicle to roll backwards. The closest description I can think of is that it feels like the automatic transmission is slipping which should not happen on a car with 2,000 miles on it. I previously drove a 2019 A4 and the older model did not have this issue. Safety issue is that engine shuts off prematurely and when on an incline the car can roll backwards. Component is available for inspection and there is warning light/indication. Has not been taken to dealer yet but plan to next week. Reporting it now due to: 1) how jarring it is 2) it has happened multiple times since taking possession of the car in December 3) I have not experienced this with older Audi’s I have owned or driven as service loaners 4) there is no way to permanently disable auto start/stop offered by Audi USA and requires after market software changes
Additional Notes:
Engine auto start / stop engages before vehicle comes to complete stop and when on a road with an incline the engine shuts off and all forward momentum is lost causing the vehicle to roll backwards. The closest description I can think of is that it feels like the automatic transmission is slipping which should not happen on a car with 2,000 miles on it. I previously drove a 2019 A4 and the older model did not have this issue. Safety issue is that engine shuts off prematurely and when on an incline the car can roll backwards. Component is available for inspection and there is warning light/indication. Has not been taken to dealer yet but plan to next week. Reporting it now due to: 1) how jarring it is 2) it has happened multiple times since taking possession of the car in December 3) I have not experienced this with older Audi’s I have owned or driven as service loaners 4) there is no way to permanently disable auto start/stop offered by Audi USA and requires after market software changes
Mfg Campaign: 11452188
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine auto start / stop engages before vehicle comes to complete stop and when on a road with an incline the engine shuts off and all forward momentum is lost causing the vehicle to roll backwards. The closest description I can think of is that it feels like the automatic transmission is slipping which should not happen on a car with 2,000 miles on it. I previously drove a 2019 A4 and the older model did not have this issue. Safety issue is that engine shuts off prematurely and when on an incline the car can roll backwards. Component is available for inspection and there is warning light/indication. Has not been taken to dealer yet but plan to next week. Reporting it now due to: 1) how jarring it is 2) it has happened multiple times since taking possession of the car in December 3) I have not experienced this with older Audi’s I have owned or driven as service loaners 4) there is no way to permanently disable auto start/stop offered by Audi USA and requires after market software changes
Corrective Action:
Engine auto start / stop engages before vehicle comes to complete stop and when on a road with an incline the engine shuts off and all forward momentum is lost causing the vehicle to roll backwards. The closest description I can think of is that it feels like the automatic transmission is slipping which should not happen on a car with 2,000 miles on it. I previously drove a 2019 A4 and the older model did not have this issue. Safety issue is that engine shuts off prematurely and when on an incline the car can roll backwards. Component is available for inspection and there is warning light/indication. Has not been taken to dealer yet but plan to next week. Reporting it now due to: 1) how jarring it is 2) it has happened multiple times since taking possession of the car in December 3) I have not experienced this with older Audi’s I have owned or driven as service loaners 4) there is no way to permanently disable auto start/stop offered by Audi USA and requires after market software changes
Additional Notes:
Engine auto start / stop engages before vehicle comes to complete stop and when on a road with an incline the engine shuts off and all forward momentum is lost causing the vehicle to roll backwards. The closest description I can think of is that it feels like the automatic transmission is slipping which should not happen on a car with 2,000 miles on it. I previously drove a 2019 A4 and the older model did not have this issue. Safety issue is that engine shuts off prematurely and when on an incline the car can roll backwards. Component is available for inspection and there is warning light/indication. Has not been taken to dealer yet but plan to next week. Reporting it now due to: 1) how jarring it is 2) it has happened multiple times since taking possession of the car in December 3) I have not experienced this with older Audi’s I have owned or driven as service loaners 4) there is no way to permanently disable auto start/stop offered by Audi USA and requires after market software changes
Mfg Campaign: 11452188
Recall Date: Feb 16, 2022
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