Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Consumer Complaints
11 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
there is nothing wrong
Corrective Action:
there is nothing wrong
Additional Notes:
there is nothing wrong
Mfg Campaign: 11669015
Recall Date: Jun 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My SOS alert system is malfunctioning. Safety concerns
Corrective Action:
My SOS alert system is malfunctioning. Safety concerns
Additional Notes:
My SOS alert system is malfunctioning. Safety concerns
Mfg Campaign: 11609404
Recall Date: Aug 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Owner of 2019 A4 recently purchased from dealership after lease expired in Feb.2023. Currently with only 36,800 miles, took vehicle to inspect on Nov.24th and nothing but a front light replacement and suggestion of new tires in inspection video. The factory warranty due to expire the following week, Dec. 2nd 2023, and I was inquiring as to cost of extending warranty, but di not purchase, was waiting until after holidays. The following weekend, Tank Malfunction light turns on, from nowhere and displays zero gas on the dashboard. The previous night we filled tank with superior gas from the same gas station we use, nothing odd.. Call dealership next business day, they state the factory warranty expired and cannot cover anything. I call AUDI USA and they suggest that Audi dealership service inspect and they do and after inspecting the car conclude that I need a new fuel tank! A brand new car needs a gas tank! Service advisor states I have a faulty tank and it is because of ibad gas? What is bad gas? I mean really? I put the same gas as always, superior. I received no warning lights. The dealership's inspection from the previous week did not detect anything either. It is a safety concern to drive not knowing how much gas one has. I suspect the gas gauge has an issue. The sensor is in the fuel tank hence the suggestion to replace the whole tank at a cost of $3880! The dealership should assume responsibility for not detecting during inspection. Even though factory warranty expired within a week of incident, they should provide a grace period. AUDI USA must investigate. I AM REGRETTING MY AUDI PURCHASE!!! This sensor is faulty and is dangerous and I am not the only owner who has this problem occur. It is unacceptable that this car not perform as expected and gas tanks usually have a 20 year life span! I believe that 46,000 cars were recalled with gas gauge issues and although this car is not in that recall does not mean it can be defective.
Corrective Action:
Owner of 2019 A4 recently purchased from dealership after lease expired in Feb.2023. Currently with only 36,800 miles, took vehicle to inspect on Nov.24th and nothing but a front light replacement and suggestion of new tires in inspection video. The factory warranty due to expire the following week, Dec. 2nd 2023, and I was inquiring as to cost of extending warranty, but di not purchase, was waiting until after holidays. The following weekend, Tank Malfunction light turns on, from nowhere and displays zero gas on the dashboard. The previous night we filled tank with superior gas from the same gas station we use, nothing odd.. Call dealership next business day, they state the factory warranty expired and cannot cover anything. I call AUDI USA and they suggest that Audi dealership service inspect and they do and after inspecting the car conclude that I need a new fuel tank! A brand new car needs a gas tank! Service advisor states I have a faulty tank and it is because of ibad gas? What is bad gas? I mean really? I put the same gas as always, superior. I received no warning lights. The dealership's inspection from the previous week did not detect anything either. It is a safety concern to drive not knowing how much gas one has. I suspect the gas gauge has an issue. The sensor is in the fuel tank hence the suggestion to replace the whole tank at a cost of $3880! The dealership should assume responsibility for not detecting during inspection. Even though factory warranty expired within a week of incident, they should provide a grace period. AUDI USA must investigate. I AM REGRETTING MY AUDI PURCHASE!!! This sensor is faulty and is dangerous and I am not the only owner who has this problem occur. It is unacceptable that this car not perform as expected and gas tanks usually have a 20 year life span! I believe that 46,000 cars were recalled with gas gauge issues and although this car is not in that recall does not mean it can be defective.
Additional Notes:
Owner of 2019 A4 recently purchased from dealership after lease expired in Feb.2023. Currently with only 36,800 miles, took vehicle to inspect on Nov.24th and nothing but a front light replacement and suggestion of new tires in inspection video. The factory warranty due to expire the following week, Dec. 2nd 2023, and I was inquiring as to cost of extending warranty, but di not purchase, was waiting until after holidays. The following weekend, Tank Malfunction light turns on, from nowhere and displays zero gas on the dashboard. The previous night we filled tank with superior gas from the same gas station we use, nothing odd.. Call dealership next business day, they state the factory warranty expired and cannot cover anything. I call AUDI USA and they suggest that Audi dealership service inspect and they do and after inspecting the car conclude that I need a new fuel tank! A brand new car needs a gas tank! Service advisor states I have a faulty tank and it is because of ibad gas? What is bad gas? I mean really? I put the same gas as always, superior. I received no warning lights. The dealership's inspection from the previous week did not detect anything either. It is a safety concern to drive not knowing how much gas one has. I suspect the gas gauge has an issue. The sensor is in the fuel tank hence the suggestion to replace the whole tank at a cost of $3880! The dealership should assume responsibility for not detecting during inspection. Even though factory warranty expired within a week of incident, they should provide a grace period. AUDI USA must investigate. I AM REGRETTING MY AUDI PURCHASE!!! This sensor is faulty and is dangerous and I am not the only owner who has this problem occur. It is unacceptable that this car not perform as expected and gas tanks usually have a 20 year life span! I believe that 46,000 cars were recalled with gas gauge issues and although this car is not in that recall does not mean it can be defective.
Mfg Campaign: 11560137
Recall Date: Dec 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Owner of 2019 A4 recently purchased from dealership after lease expired in Feb.2023. Currently with only 36,800 miles, took vehicle to inspect on Nov.24th and nothing but a front light replacement and suggestion of new tires in inspection video. The factory warranty due to expire the following week, Dec. 2nd 2023, and I was inquiring as to cost of extending warranty, but di not purchase, was waiting until after holidays. The following weekend, Tank Malfunction light turns on, from nowhere and displays zero gas on the dashboard. The previous night we filled tank with superior gas from the same gas station we use, nothing odd.. Call dealership next business day, they state the factory warranty expired and cannot cover anything. I call AUDI USA and they suggest that Audi dealership service inspect and they do and after inspecting the car conclude that I need a new fuel tank! A brand new car needs a gas tank! Service advisor states I have a faulty tank and it is because of ibad gas? What is bad gas? I mean really? I put the same gas as always, superior. I received no warning lights. The dealership's inspection from the previous week did not detect anything either. It is a safety concern to drive not knowing how much gas one has. I suspect the gas gauge has an issue. The sensor is in the fuel tank hence the suggestion to replace the whole tank at a cost of $3880! The dealership should assume responsibility for not detecting during inspection. Even though factory warranty expired within a week of incident, they should provide a grace period. AUDI USA must investigate. I AM REGRETTING MY AUDI PURCHASE!!! This sensor is faulty and is dangerous and I am not the only owner who has this problem occur. It is unacceptable that this car not perform as expected and gas tanks usually have a 20 year life span! I believe that 46,000 cars were recalled with gas gauge issues and although this car is not in that recall does not mean it can be defective.
Corrective Action:
Owner of 2019 A4 recently purchased from dealership after lease expired in Feb.2023. Currently with only 36,800 miles, took vehicle to inspect on Nov.24th and nothing but a front light replacement and suggestion of new tires in inspection video. The factory warranty due to expire the following week, Dec. 2nd 2023, and I was inquiring as to cost of extending warranty, but di not purchase, was waiting until after holidays. The following weekend, Tank Malfunction light turns on, from nowhere and displays zero gas on the dashboard. The previous night we filled tank with superior gas from the same gas station we use, nothing odd.. Call dealership next business day, they state the factory warranty expired and cannot cover anything. I call AUDI USA and they suggest that Audi dealership service inspect and they do and after inspecting the car conclude that I need a new fuel tank! A brand new car needs a gas tank! Service advisor states I have a faulty tank and it is because of ibad gas? What is bad gas? I mean really? I put the same gas as always, superior. I received no warning lights. The dealership's inspection from the previous week did not detect anything either. It is a safety concern to drive not knowing how much gas one has. I suspect the gas gauge has an issue. The sensor is in the fuel tank hence the suggestion to replace the whole tank at a cost of $3880! The dealership should assume responsibility for not detecting during inspection. Even though factory warranty expired within a week of incident, they should provide a grace period. AUDI USA must investigate. I AM REGRETTING MY AUDI PURCHASE!!! This sensor is faulty and is dangerous and I am not the only owner who has this problem occur. It is unacceptable that this car not perform as expected and gas tanks usually have a 20 year life span! I believe that 46,000 cars were recalled with gas gauge issues and although this car is not in that recall does not mean it can be defective.
Additional Notes:
Owner of 2019 A4 recently purchased from dealership after lease expired in Feb.2023. Currently with only 36,800 miles, took vehicle to inspect on Nov.24th and nothing but a front light replacement and suggestion of new tires in inspection video. The factory warranty due to expire the following week, Dec. 2nd 2023, and I was inquiring as to cost of extending warranty, but di not purchase, was waiting until after holidays. The following weekend, Tank Malfunction light turns on, from nowhere and displays zero gas on the dashboard. The previous night we filled tank with superior gas from the same gas station we use, nothing odd.. Call dealership next business day, they state the factory warranty expired and cannot cover anything. I call AUDI USA and they suggest that Audi dealership service inspect and they do and after inspecting the car conclude that I need a new fuel tank! A brand new car needs a gas tank! Service advisor states I have a faulty tank and it is because of ibad gas? What is bad gas? I mean really? I put the same gas as always, superior. I received no warning lights. The dealership's inspection from the previous week did not detect anything either. It is a safety concern to drive not knowing how much gas one has. I suspect the gas gauge has an issue. The sensor is in the fuel tank hence the suggestion to replace the whole tank at a cost of $3880! The dealership should assume responsibility for not detecting during inspection. Even though factory warranty expired within a week of incident, they should provide a grace period. AUDI USA must investigate. I AM REGRETTING MY AUDI PURCHASE!!! This sensor is faulty and is dangerous and I am not the only owner who has this problem occur. It is unacceptable that this car not perform as expected and gas tanks usually have a 20 year life span! I believe that 46,000 cars were recalled with gas gauge issues and although this car is not in that recall does not mean it can be defective.
Mfg Campaign: 11560137
Recall Date: Dec 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle was inspected at 50,000 miles by the dealer and report says that passenger side motor mount was leaking. They also said that the motor mount will deteriorate rapidly and will affect the safety of the vehicle.
Corrective Action:
Vehicle was inspected at 50,000 miles by the dealer and report says that passenger side motor mount was leaking. They also said that the motor mount will deteriorate rapidly and will affect the safety of the vehicle.
Additional Notes:
Vehicle was inspected at 50,000 miles by the dealer and report says that passenger side motor mount was leaking. They also said that the motor mount will deteriorate rapidly and will affect the safety of the vehicle.
Mfg Campaign: 11560161
Recall Date: Dec 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle was inspected at 50,000 miles by the dealer and report says that passenger side motor mount was leaking. They also said that the motor mount will deteriorate rapidly and will affect the safety of the vehicle.
Corrective Action:
Vehicle was inspected at 50,000 miles by the dealer and report says that passenger side motor mount was leaking. They also said that the motor mount will deteriorate rapidly and will affect the safety of the vehicle.
Additional Notes:
Vehicle was inspected at 50,000 miles by the dealer and report says that passenger side motor mount was leaking. They also said that the motor mount will deteriorate rapidly and will affect the safety of the vehicle.
Mfg Campaign: 11560161
Recall Date: Dec 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Audi Presense kicked in so violently on the 280E freeway towards NYC from Northern NJ, that my 15 y/o son now has a significant cervical spine injury, necessitating medical evaluation and treatment. The brakes were so abruptly applied by Presense that we thought we had been hit by a car, but had not been in an accident. This is very dangerous, and now my son is injured, despite no accident occurring.
Corrective Action:
Audi Presense kicked in so violently on the 280E freeway towards NYC from Northern NJ, that my 15 y/o son now has a significant cervical spine injury, necessitating medical evaluation and treatment. The brakes were so abruptly applied by Presense that we thought we had been hit by a car, but had not been in an accident. This is very dangerous, and now my son is injured, despite no accident occurring.
Additional Notes:
Audi Presense kicked in so violently on the 280E freeway towards NYC from Northern NJ, that my 15 y/o son now has a significant cervical spine injury, necessitating medical evaluation and treatment. The brakes were so abruptly applied by Presense that we thought we had been hit by a car, but had not been in an accident. This is very dangerous, and now my son is injured, despite no accident occurring.
Mfg Campaign: 11495253
Recall Date: Nov 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The front passenger airbag light goes on and off randomly whenever if there is someone sits at the front passenger seat. The problem is exactly same as described in Recall 21V874000. Audi A4 2019 is on the list of recall, but my car wasn't been recalled for no reason.
Corrective Action:
The front passenger airbag light goes on and off randomly whenever if there is someone sits at the front passenger seat. The problem is exactly same as described in Recall 21V874000. Audi A4 2019 is on the list of recall, but my car wasn't been recalled for no reason.
Additional Notes:
The front passenger airbag light goes on and off randomly whenever if there is someone sits at the front passenger seat. The problem is exactly same as described in Recall 21V874000. Audi A4 2019 is on the list of recall, but my car wasn't been recalled for no reason.
Mfg Campaign: 11466480
Recall Date: May 27, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Corrective Action:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Additional Notes:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Mfg Campaign: 11418824
Recall Date: May 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Corrective Action:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Additional Notes:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Mfg Campaign: 11418824
Recall Date: May 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Corrective Action:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Additional Notes:
I am filing a complaint concerning my recent experience with the Audi service department located in San Rafael, California. On May 24, 2021 I brought my 2019 Audi A4 in for service due to an error message stating, "Front parking aid: malfunction! Obstacles cannot be detected". I purchased the car in December 2019 from the dealership in Burlingame, California. It was previously used as a loaner car, and to my knowledge the car was in original condition with no prior bodywork done on the vehicle. When my car was inspected by the dealership in San Rafael, they discovered the error message was the result of a faulty left center front parking aid where pinched wires were found from a previous bumper repair/ removal. I was told that this work required immediate attention, wasn't covered under warranty, and the total cost of repair was $784.29. I explained to the service advisor, Gene Frank, that the car had never been in a collision since I owned it, and Gene stated that this is a common problem with Audi cars and if he filed a claim with the company, it would be rejected. Gene argued that my car may have been hit in the front by another car on the street, and when I asked why the front of the car doesn't show damage, he explained it was due to the plastic coating on the outside of the surface. Based on the pictures taken by the service inspector and the reasoning for this damage, I argue that this damage was due to a faulty wire. The car is garage kept, has low mileage, has never been in a collision, and has never had body work performed on it. For all these reasons, I dispute the cause of this wire damage. I want Audi to take responsibility for this repair, recall this type of wiring, and refund me the total amount paid for repair.
Mfg Campaign: 11418824
Recall Date: May 27, 2021
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