Complaints & Recalls
Consumer Complaints
18 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car has 69,700 miles. All Audi suggested maintenance has been done. Synthetic oil changed every 5,000 miles (more frequently than Audi 10,000 mile recommendation). At 60,000 mile oil change, engine used 1 qt of oil. At 65,000 miles engine used 2 qts oil. At 69,500 mile oil change engine used 3.5 qts of oil. Audi is not sure this is excessive oil use. Must perform oil consumption test at our expense. Really?!?! Audi solution is for us to pay $8,500 for new pistons and rings. From what I see online, this is a common problem, a manufacturer defect that Audi is unwilling to stand behind. Please share my complaint with Audi USA. Registered a complaint with them also.
Corrective Action:
Car has 69,700 miles. All Audi suggested maintenance has been done. Synthetic oil changed every 5,000 miles (more frequently than Audi 10,000 mile recommendation). At 60,000 mile oil change, engine used 1 qt of oil. At 65,000 miles engine used 2 qts oil. At 69,500 mile oil change engine used 3.5 qts of oil. Audi is not sure this is excessive oil use. Must perform oil consumption test at our expense. Really?!?! Audi solution is for us to pay $8,500 for new pistons and rings. From what I see online, this is a common problem, a manufacturer defect that Audi is unwilling to stand behind. Please share my complaint with Audi USA. Registered a complaint with them also.
Additional Notes:
Car has 69,700 miles. All Audi suggested maintenance has been done. Synthetic oil changed every 5,000 miles (more frequently than Audi 10,000 mile recommendation). At 60,000 mile oil change, engine used 1 qt of oil. At 65,000 miles engine used 2 qts oil. At 69,500 mile oil change engine used 3.5 qts of oil. Audi is not sure this is excessive oil use. Must perform oil consumption test at our expense. Really?!?! Audi solution is for us to pay $8,500 for new pistons and rings. From what I see online, this is a common problem, a manufacturer defect that Audi is unwilling to stand behind. Please share my complaint with Audi USA. Registered a complaint with them also.
Mfg Campaign: 11550868
Recall Date: Oct 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
We live in Montana where it gets very cold on a regular basis while driving our Audi the steering wheel ceased to function and would not allow us to control the vehicle this occurred three times. A warning on the dash came up that said steering malfunction stopped vehicle but it was very scary and intimidating to know that your steering wheel could quit at any time we got stranded and took it to a dealer and they said that the steering rack computer had failed and could not get the part for at least a month since they had so many of these vehicles having the exact same issue in the United States the dealership stated that the other three dealers locally to them all were waiting on the same exact part for the same problem they charge us $6,000 to repair it I would think that if so many of the same vehicles are having the same problems that there's no parts available in the country that it should be a recall and the manufacturer should be responsible for the issue what can we do?
Corrective Action:
We live in Montana where it gets very cold on a regular basis while driving our Audi the steering wheel ceased to function and would not allow us to control the vehicle this occurred three times. A warning on the dash came up that said steering malfunction stopped vehicle but it was very scary and intimidating to know that your steering wheel could quit at any time we got stranded and took it to a dealer and they said that the steering rack computer had failed and could not get the part for at least a month since they had so many of these vehicles having the exact same issue in the United States the dealership stated that the other three dealers locally to them all were waiting on the same exact part for the same problem they charge us $6,000 to repair it I would think that if so many of the same vehicles are having the same problems that there's no parts available in the country that it should be a recall and the manufacturer should be responsible for the issue what can we do?
Additional Notes:
We live in Montana where it gets very cold on a regular basis while driving our Audi the steering wheel ceased to function and would not allow us to control the vehicle this occurred three times. A warning on the dash came up that said steering malfunction stopped vehicle but it was very scary and intimidating to know that your steering wheel could quit at any time we got stranded and took it to a dealer and they said that the steering rack computer had failed and could not get the part for at least a month since they had so many of these vehicles having the exact same issue in the United States the dealership stated that the other three dealers locally to them all were waiting on the same exact part for the same problem they charge us $6,000 to repair it I would think that if so many of the same vehicles are having the same problems that there's no parts available in the country that it should be a recall and the manufacturer should be responsible for the issue what can we do?
Mfg Campaign: 11506847
Recall Date: Feb 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Corrective Action:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Additional Notes:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Mfg Campaign: 11457543
Recall Date: Mar 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Corrective Action:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Additional Notes:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Mfg Campaign: 11457543
Recall Date: Mar 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Corrective Action:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Additional Notes:
The car is completely not safe it seems to have a mind of its own and that’s saying that I’ve maintained everything up to par and it’s still a safety hazard
Mfg Campaign: 11457543
Recall Date: Mar 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Corrective Action:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Additional Notes:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Mfg Campaign: 11457549
Recall Date: Mar 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Corrective Action:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Additional Notes:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Mfg Campaign: 11457549
Recall Date: Mar 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Corrective Action:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Additional Notes:
Ok before my previous incident it must’ve been 2 weeks ago that my car just sped up and broke on it’s on on a 65 mile road it’s to the point that I’m very hesitant to drive the car but it’s my only means of commute it’s just a total safety problem and I don’t feel safe one bit
Mfg Campaign: 11457549
Recall Date: Mar 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Corrective Action:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Additional Notes:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Mfg Campaign: 11454933
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Corrective Action:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Additional Notes:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Mfg Campaign: 11454933
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Corrective Action:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Additional Notes:
Brucken motors, I purchased an Audi a4 that was advertised on your Facebook as safe, reliable, and dependent. I came to you with a down payment in hand, stating that I needed a car that drove without issues. I can afford minor repairs, but I wanted something with a clean HISTORY and service RECORD. Zachary Laney, the salesman, claimed that there was nothing wrong with this car. I asked about the headlight and was told, "Oh no, it's just a bulb! I will buy it so you can replace it." Asked about any issues and was told the car was absolutely clean. Sure enough, less than a week after I bought it, it started acting up. I took it to the mechanic to remedy the issue, paid out of pocket even though I was sold a warranty (mistake number two on your part) that I was told would cover most issues. My mechanic is experienced and has taken care of many cars, and sure enough, the issue was not fixed. It was only covered up with makeup per say. I gave it another chance and the vehicle broke down again. This vehicle, which mind you, I put a 4000 dollar down payment on, pay a 17!!!! percent interest rate even though I was told 7 and lied to on paper, is costing me over 470 a month for just the payment. Let alone the repairs. I haven't driven the car a month. Literally. I've paid on it for four months, and it's been in the shop. I let you guys know this and was ignored constantly. I was told that the check engine codes were cleared at one point which means that you KNEW this vehicle was bad. ONTOP of it all, this car was STOLEN and had title ISSUES. THERE WAS ALSO MINOR DAMAGE and a LONG service history
Mfg Campaign: 11454933
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
According to TSB 401548, car dealership/manufacture will not provide extended warranty to repair premature wheel bearing due to vehicle VIN not in their system as an affected vehicle. The 2016 A4 has premature wheel bearing as described in the TSB 401548. Covered vehicles are 2016 Audi A4. Faulty wheel bearing may result in loss of control of vehicle and will not pass Pennsylvania State Inspection. This is a safety defect and a wheel bearing should not fail with only 63,000 miles on the vehicle. Please assist. Thank you.
Corrective Action:
According to TSB 401548, car dealership/manufacture will not provide extended warranty to repair premature wheel bearing due to vehicle VIN not in their system as an affected vehicle. The 2016 A4 has premature wheel bearing as described in the TSB 401548. Covered vehicles are 2016 Audi A4. Faulty wheel bearing may result in loss of control of vehicle and will not pass Pennsylvania State Inspection. This is a safety defect and a wheel bearing should not fail with only 63,000 miles on the vehicle. Please assist. Thank you.
Additional Notes:
According to TSB 401548, car dealership/manufacture will not provide extended warranty to repair premature wheel bearing due to vehicle VIN not in their system as an affected vehicle. The 2016 A4 has premature wheel bearing as described in the TSB 401548. Covered vehicles are 2016 Audi A4. Faulty wheel bearing may result in loss of control of vehicle and will not pass Pennsylvania State Inspection. This is a safety defect and a wheel bearing should not fail with only 63,000 miles on the vehicle. Please assist. Thank you.
Mfg Campaign: 11448765
Recall Date: Jan 25, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
According to TSB 401548, car dealership/manufacture will not provide extended warranty to repair premature wheel bearing due to vehicle VIN not in their system as an affected vehicle. The 2016 A4 has premature wheel bearing as described in the TSB 401548. Covered vehicles are 2016 Audi A4. Faulty wheel bearing may result in loss of control of vehicle and will not pass Pennsylvania State Inspection. This is a safety defect and a wheel bearing should not fail with only 63,000 miles on the vehicle. Please assist. Thank you.
Corrective Action:
According to TSB 401548, car dealership/manufacture will not provide extended warranty to repair premature wheel bearing due to vehicle VIN not in their system as an affected vehicle. The 2016 A4 has premature wheel bearing as described in the TSB 401548. Covered vehicles are 2016 Audi A4. Faulty wheel bearing may result in loss of control of vehicle and will not pass Pennsylvania State Inspection. This is a safety defect and a wheel bearing should not fail with only 63,000 miles on the vehicle. Please assist. Thank you.
Additional Notes:
According to TSB 401548, car dealership/manufacture will not provide extended warranty to repair premature wheel bearing due to vehicle VIN not in their system as an affected vehicle. The 2016 A4 has premature wheel bearing as described in the TSB 401548. Covered vehicles are 2016 Audi A4. Faulty wheel bearing may result in loss of control of vehicle and will not pass Pennsylvania State Inspection. This is a safety defect and a wheel bearing should not fail with only 63,000 miles on the vehicle. Please assist. Thank you.
Mfg Campaign: 11448765
Recall Date: Jan 25, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Rubber boot around the electronic steering rack wore out after only 30k miles. This has caused no warning lights, and very dangerous behaviour from the steering mechanisms. To include the steering wheel locking up mid turn, and the steering wheel "stuttering" due to the electronic motor failing.
Corrective Action:
Rubber boot around the electronic steering rack wore out after only 30k miles. This has caused no warning lights, and very dangerous behaviour from the steering mechanisms. To include the steering wheel locking up mid turn, and the steering wheel "stuttering" due to the electronic motor failing.
Additional Notes:
Rubber boot around the electronic steering rack wore out after only 30k miles. This has caused no warning lights, and very dangerous behaviour from the steering mechanisms. To include the steering wheel locking up mid turn, and the steering wheel "stuttering" due to the electronic motor failing.
Mfg Campaign: 11423011
Recall Date: Jun 30, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 AUDI A4. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE DETECTED A BURNING ODOR. THE DASHBOARD GAUGES AND EPC WARNING LIGHTS ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO A GAS STATION TO REFUEL THEN BACK TO HIS COMMERCIAL PROPERTY WHEN HE NOTICED THERE WAS FIRE COMING FROM UNDERNEATH THE HOOD. THE CONTACT EXITED THE VEHICLE AND THE FIRE WENT OUT ON IT'S OWN. NO POLICE REPORT WAS FILED. THE CONTACT NOTIFIED HIS INSURANCE COMPANY AND WAS INFORMED THAT HIS VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) AND THE FAILURE WAS RELATED TO THE RECALL. THE INSURANCE COMPANY ALSO INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA AND TO HAVE THE VEHICLE TOWED TO AN AUDI DEALER FOR DIAGNOSIS. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 AUDI A4. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE DETECTED A BURNING ODOR. THE DASHBOARD GAUGES AND EPC WARNING LIGHTS ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO A GAS STATION TO REFUEL THEN BACK TO HIS COMMERCIAL PROPERTY WHEN HE NOTICED THERE WAS FIRE COMING FROM UNDERNEATH THE HOOD. THE CONTACT EXITED THE VEHICLE AND THE FIRE WENT OUT ON IT'S OWN. NO POLICE REPORT WAS FILED. THE CONTACT NOTIFIED HIS INSURANCE COMPANY AND WAS INFORMED THAT HIS VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) AND THE FAILURE WAS RELATED TO THE RECALL. THE INSURANCE COMPANY ALSO INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA AND TO HAVE THE VEHICLE TOWED TO AN AUDI DEALER FOR DIAGNOSIS. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 AUDI A4. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE DETECTED A BURNING ODOR. THE DASHBOARD GAUGES AND EPC WARNING LIGHTS ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO A GAS STATION TO REFUEL THEN BACK TO HIS COMMERCIAL PROPERTY WHEN HE NOTICED THERE WAS FIRE COMING FROM UNDERNEATH THE HOOD. THE CONTACT EXITED THE VEHICLE AND THE FIRE WENT OUT ON IT'S OWN. NO POLICE REPORT WAS FILED. THE CONTACT NOTIFIED HIS INSURANCE COMPANY AND WAS INFORMED THAT HIS VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) AND THE FAILURE WAS RELATED TO THE RECALL. THE INSURANCE COMPANY ALSO INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA AND TO HAVE THE VEHICLE TOWED TO AN AUDI DEALER FOR DIAGNOSIS. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Mfg Campaign: 11405958
Recall Date: Apr 1, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GEAR SHIFTER PIN BROKE VIN # DOESN'T MATCH MY NAME NOR DMV
Corrective Action:
GEAR SHIFTER PIN BROKE VIN # DOESN'T MATCH MY NAME NOR DMV
Additional Notes:
GEAR SHIFTER PIN BROKE VIN # DOESN'T MATCH MY NAME NOR DMV
Mfg Campaign: 11363354
Recall Date: Oct 8, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ONLY 500 MILES FOLLOWING AN AUDI OIL CHANGE, THE OIL SENSOR LIGHT WENT OFF NOTIFYING US TO ADD ONE QUART OF OIL. WE ADDED ONE QUART OF OIL AND CONTINUED DRIVING AND THEN THE LIGHT WENT OFF AGAIN. WE CALLED AUDI SERVICE AND THEY TOLD US TO FOLLOW THE INSTRUCTIONS AND ADD ANOTHER QUART OF OIL. WE DID AND REPEATED ONE MORE TIME AFTER ANOTHER HOUR (75 MILES). AFTER FILLING THE THIRD TIME AND DRIVING, WHITE SMOKE STARTED BILLOWING FROM THE VEHICLE AND WE HAD THE CAR TOWED TO THE AUDI DEALERSHIP 233 MILES FROM WHERE WE WERE. THEY SAID THAT THE OIL GAUGE WAS FAULTY WHICH SENT FALSE READINGS TO THE COMPUTER. THEY SAID THAT THIS THEN CAUSED OIL TO GO DIRECTLY INTO THE CATALYTIC CONVERTER THUS CAUSING THE SMOKE AND FIRE HAZARD. CAR ONLY HAS 42,000 MILES ON IT WHEN THIS HAPPENED.
Corrective Action:
ONLY 500 MILES FOLLOWING AN AUDI OIL CHANGE, THE OIL SENSOR LIGHT WENT OFF NOTIFYING US TO ADD ONE QUART OF OIL. WE ADDED ONE QUART OF OIL AND CONTINUED DRIVING AND THEN THE LIGHT WENT OFF AGAIN. WE CALLED AUDI SERVICE AND THEY TOLD US TO FOLLOW THE INSTRUCTIONS AND ADD ANOTHER QUART OF OIL. WE DID AND REPEATED ONE MORE TIME AFTER ANOTHER HOUR (75 MILES). AFTER FILLING THE THIRD TIME AND DRIVING, WHITE SMOKE STARTED BILLOWING FROM THE VEHICLE AND WE HAD THE CAR TOWED TO THE AUDI DEALERSHIP 233 MILES FROM WHERE WE WERE. THEY SAID THAT THE OIL GAUGE WAS FAULTY WHICH SENT FALSE READINGS TO THE COMPUTER. THEY SAID THAT THIS THEN CAUSED OIL TO GO DIRECTLY INTO THE CATALYTIC CONVERTER THUS CAUSING THE SMOKE AND FIRE HAZARD. CAR ONLY HAS 42,000 MILES ON IT WHEN THIS HAPPENED.
Additional Notes:
ONLY 500 MILES FOLLOWING AN AUDI OIL CHANGE, THE OIL SENSOR LIGHT WENT OFF NOTIFYING US TO ADD ONE QUART OF OIL. WE ADDED ONE QUART OF OIL AND CONTINUED DRIVING AND THEN THE LIGHT WENT OFF AGAIN. WE CALLED AUDI SERVICE AND THEY TOLD US TO FOLLOW THE INSTRUCTIONS AND ADD ANOTHER QUART OF OIL. WE DID AND REPEATED ONE MORE TIME AFTER ANOTHER HOUR (75 MILES). AFTER FILLING THE THIRD TIME AND DRIVING, WHITE SMOKE STARTED BILLOWING FROM THE VEHICLE AND WE HAD THE CAR TOWED TO THE AUDI DEALERSHIP 233 MILES FROM WHERE WE WERE. THEY SAID THAT THE OIL GAUGE WAS FAULTY WHICH SENT FALSE READINGS TO THE COMPUTER. THEY SAID THAT THIS THEN CAUSED OIL TO GO DIRECTLY INTO THE CATALYTIC CONVERTER THUS CAUSING THE SMOKE AND FIRE HAZARD. CAR ONLY HAS 42,000 MILES ON IT WHEN THIS HAPPENED.
Mfg Campaign: 11337731
Recall Date: Jul 6, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WATER PUMP FAILURE - LEAKING AFTER 47,000 MILES. COOLANT LEVEL DOWN TO MINIMUM LEVEL IN ENGINE
Corrective Action:
WATER PUMP FAILURE - LEAKING AFTER 47,000 MILES. COOLANT LEVEL DOWN TO MINIMUM LEVEL IN ENGINE
Additional Notes:
WATER PUMP FAILURE - LEAKING AFTER 47,000 MILES. COOLANT LEVEL DOWN TO MINIMUM LEVEL IN ENGINE
Mfg Campaign: 11312164
Recall Date: Feb 28, 2020
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