Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Alliance Rv, Llc
Safety Issue:
Alliance RV, LLC is recalling certain 2021-2023 Paradigm and Valor fifth wheel trailers. A wire connector from the solar panel ports to the solar charge lines may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Oct 19, 2023
Alliance Rv, Llc
Safety Issue:
Alliance RV, LLC (Alliance) is recalling certain 2022-2023 Paradigm and Valor travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N/a, will use yours.
Recall Date: Jul 20, 2022
Alliance Rv, Llc
Safety Issue:
Alliance RV, LLC (Alliance) is recalling certain 2022 Valor (36V11, 37V13, 40V13, 41V15, 42V13, 43V13); Avenue (30RLS, 31BHS, 32RLS, 33RKS, 36BRM) and Paradigm (295MK, 310RL, 340RL, 370FB, 372RK, 382RK, 385FL, 390MP, 365RD) recreational trailers. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22V270
Recall Date: Apr 22, 2022
Alliance Rv, Llc
Safety Issue:
Alliance RV, LLC (Alliance RV) is recalling certain 2022 Paradigm, Valor, and Avenue travel trailers, equipped with a 50-amp shore power inlet. The power inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: n/a - will use yours
Recall Date: Mar 23, 2022
Consumer Complaints
1 ComplaintAlliance Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Sunday, May 21st, my daughter and I were napping when they woke up to toxic smell, smelt like something electrical burning, we exited the trailer immediately. Waited for the trailer to air out some and searched down the area (the under compartment assessable from the outside of the trailer, under the master bedroom area. We saw smoke coming from a box/plate. It said transfer switch on the metal box plate. We took the plate lid off and saw melted plastic, wires arcing, and missing screws. It also had torque rating and other information regarding what it was. We found 1 screw on the floor of the under compartment. After evaluating this transfer switch, we noticed there were more missing screws then the one we found on the floor. It was obvious that it was not installed properly or finished. I spoke with one of the warranty managers at the dealer we purchased it from, said he would talk to his boss as they would be in contact with Alliance RV as they work closes with them on warranty. Since we had no power (solar, generator, or shore power) our family had no choice but to pack up belongings and find somewhere else to stay for the time being. Since this was our home while we were in transition with selling our house. The dealer worked with the manufacturer and replaced necessary parts. After this it was hard to feel safe in the trailer, knowing the trailer was not manufactured properly or didn't have quality control before leaving the manufacturer. someone didn't do their job and it could have taken our lives.
Corrective Action:
On Sunday, May 21st, my daughter and I were napping when they woke up to toxic smell, smelt like something electrical burning, we exited the trailer immediately. Waited for the trailer to air out some and searched down the area (the under compartment assessable from the outside of the trailer, under the master bedroom area. We saw smoke coming from a box/plate. It said transfer switch on the metal box plate. We took the plate lid off and saw melted plastic, wires arcing, and missing screws. It also had torque rating and other information regarding what it was. We found 1 screw on the floor of the under compartment. After evaluating this transfer switch, we noticed there were more missing screws then the one we found on the floor. It was obvious that it was not installed properly or finished. I spoke with one of the warranty managers at the dealer we purchased it from, said he would talk to his boss as they would be in contact with Alliance RV as they work closes with them on warranty. Since we had no power (solar, generator, or shore power) our family had no choice but to pack up belongings and find somewhere else to stay for the time being. Since this was our home while we were in transition with selling our house. The dealer worked with the manufacturer and replaced necessary parts. After this it was hard to feel safe in the trailer, knowing the trailer was not manufactured properly or didn't have quality control before leaving the manufacturer. someone didn't do their job and it could have taken our lives.
Additional Notes:
On Sunday, May 21st, my daughter and I were napping when they woke up to toxic smell, smelt like something electrical burning, we exited the trailer immediately. Waited for the trailer to air out some and searched down the area (the under compartment assessable from the outside of the trailer, under the master bedroom area. We saw smoke coming from a box/plate. It said transfer switch on the metal box plate. We took the plate lid off and saw melted plastic, wires arcing, and missing screws. It also had torque rating and other information regarding what it was. We found 1 screw on the floor of the under compartment. After evaluating this transfer switch, we noticed there were more missing screws then the one we found on the floor. It was obvious that it was not installed properly or finished. I spoke with one of the warranty managers at the dealer we purchased it from, said he would talk to his boss as they would be in contact with Alliance RV as they work closes with them on warranty. Since we had no power (solar, generator, or shore power) our family had no choice but to pack up belongings and find somewhere else to stay for the time being. Since this was our home while we were in transition with selling our house. The dealer worked with the manufacturer and replaced necessary parts. After this it was hard to feel safe in the trailer, knowing the trailer was not manufactured properly or didn't have quality control before leaving the manufacturer. someone didn't do their job and it could have taken our lives.
Mfg Campaign: 11574093
Recall Date: Feb 26, 2024
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