Complaints & Recalls
Official Safety Recalls - Important!
37 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016-2018 Acura MDX, 2015-2019 Acura TLX and 2015-2017 Honda Accord vehicles, equipped with a 3.5L V6 engine. Particulates in fuel may adhere to the internal components of the fuel pump, reducing its performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N3X, P3W
Recall Date: Jan 29, 2019
Consumer Complaints
87 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11597289
Recall Date: Jun 27, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There was a recall issued on Nov 2023. The manufacturer has informed me about this in Jan 2024. After that there is no update. In other words, its been 6 months and mfg still haven't fixed this. Based on what I read on the description of recall, this issue can be serious (Stall of engine) which is not safe and also can get expensive if it happens. So, I am raising this complaint hoping you will look in to this and make manufacturer act on this sooner.
Corrective Action:
There was a recall issued on Nov 2023. The manufacturer has informed me about this in Jan 2024. After that there is no update. In other words, its been 6 months and mfg still haven't fixed this. Based on what I read on the description of recall, this issue can be serious (Stall of engine) which is not safe and also can get expensive if it happens. So, I am raising this complaint hoping you will look in to this and make manufacturer act on this sooner.
Additional Notes:
There was a recall issued on Nov 2023. The manufacturer has informed me about this in Jan 2024. After that there is no update. In other words, its been 6 months and mfg still haven't fixed this. Based on what I read on the description of recall, this issue can be serious (Stall of engine) which is not safe and also can get expensive if it happens. So, I am raising this complaint hoping you will look in to this and make manufacturer act on this sooner.
Mfg Campaign: 11591908
Recall Date: Jun 1, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Acura TLX. The contact stated that while operating the vehicle with the A/C activated, the braking system, Lane Departure, Forward Collision Avoidance, and transmission messages were displayed. Additionally, the brakes engaged without the brake pedal being depressed. The contact stated that the failure also occurred while driving in a rainstorm, and on a humid weather day. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 52,000.
Corrective Action:
The contact owns a 2017 Acura TLX. The contact stated that while operating the vehicle with the A/C activated, the braking system, Lane Departure, Forward Collision Avoidance, and transmission messages were displayed. Additionally, the brakes engaged without the brake pedal being depressed. The contact stated that the failure also occurred while driving in a rainstorm, and on a humid weather day. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 52,000.
Additional Notes:
The contact owns a 2017 Acura TLX. The contact stated that while operating the vehicle with the A/C activated, the braking system, Lane Departure, Forward Collision Avoidance, and transmission messages were displayed. Additionally, the brakes engaged without the brake pedal being depressed. The contact stated that the failure also occurred while driving in a rainstorm, and on a humid weather day. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 52,000.
Mfg Campaign: 11582199
Recall Date: Apr 10, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Acura TLX. The contact stated while driving at 65 MPH, there was a loud clanking noise coming from the engine. In addition, the check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle immediately. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired however the contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 210,034. The VIN was not available.
Corrective Action:
The contact owns a 2017 Acura TLX. The contact stated while driving at 65 MPH, there was a loud clanking noise coming from the engine. In addition, the check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle immediately. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired however the contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 210,034. The VIN was not available.
Additional Notes:
The contact owns a 2017 Acura TLX. The contact stated while driving at 65 MPH, there was a loud clanking noise coming from the engine. In addition, the check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle immediately. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired however the contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 210,034. The VIN was not available.
Mfg Campaign: 11581301
Recall Date: Apr 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Corrective Action:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Additional Notes:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Mfg Campaign: 11575772
Recall Date: Mar 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Corrective Action:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Additional Notes:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Mfg Campaign: 11575772
Recall Date: Mar 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Corrective Action:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Additional Notes:
My car’s lights were on. I went to Acura to get a diagnostic and they said to replace the fuel pump. I replaced it, and the lights came back on. I got another diagnostic and I was told the fuel pump has a leak. I have an 2017 Acura TLX that was not apart of the recent recall which I believe it should have been because my car is slow to steer which may cause an accident.
Mfg Campaign: 11575772
Recall Date: Mar 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Mfg Campaign: 11570127
Recall Date: Feb 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION:FRONT:WHEEL BEARING
Potential Consequences:
The contact owns a 2017 Acura TLX. The contact stated that while driving at various speeds, there was a loud revving sound was coming from the engine compartment. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the front wheel bearings and wheel sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000.
Corrective Action:
The contact owns a 2017 Acura TLX. The contact stated that while driving at various speeds, there was a loud revving sound was coming from the engine compartment. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the front wheel bearings and wheel sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000.
Additional Notes:
The contact owns a 2017 Acura TLX. The contact stated that while driving at various speeds, there was a loud revving sound was coming from the engine compartment. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the front wheel bearings and wheel sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000.
Mfg Campaign: 11561988
Recall Date: Dec 27, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
On May 26, 2023, I purchased my 2017 Acura TLX from Sterling McCall Acura Houston, TX. On July 16th, my son was driving the Acura TLX and the engine burst into a fire. After the engine fire, I had to replace the entire. On November 20, 2023, after reading an article and contacting American Honda ( [XXX] ) I became aware of a recall on my Acura TLX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On May 26, 2023, I purchased my 2017 Acura TLX from Sterling McCall Acura Houston, TX. On July 16th, my son was driving the Acura TLX and the engine burst into a fire. After the engine fire, I had to replace the entire. On November 20, 2023, after reading an article and contacting American Honda ( [XXX] ) I became aware of a recall on my Acura TLX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On May 26, 2023, I purchased my 2017 Acura TLX from Sterling McCall Acura Houston, TX. On July 16th, my son was driving the Acura TLX and the engine burst into a fire. After the engine fire, I had to replace the entire. On November 20, 2023, after reading an article and contacting American Honda ( [XXX] ) I became aware of a recall on my Acura TLX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11558757
Recall Date: Dec 6, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STALLED TWICE IN THE PAST 2 MONTHS AT THE TRAFFIC LIGHT. NO ACCIDENT OCCURRED BUT CAUSED TRAFFIC. THE CAR HAS BEEN MAINTAINED EXCEPTIONALLY WELL.
Corrective Action:
VEHICLE STALLED TWICE IN THE PAST 2 MONTHS AT THE TRAFFIC LIGHT. NO ACCIDENT OCCURRED BUT CAUSED TRAFFIC. THE CAR HAS BEEN MAINTAINED EXCEPTIONALLY WELL.
Additional Notes:
VEHICLE STALLED TWICE IN THE PAST 2 MONTHS AT THE TRAFFIC LIGHT. NO ACCIDENT OCCURRED BUT CAUSED TRAFFIC. THE CAR HAS BEEN MAINTAINED EXCEPTIONALLY WELL.
Mfg Campaign: 11556750
Recall Date: Nov 25, 2023
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Corrective Action:
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Additional Notes:
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Mfg Campaign: 11524975
Recall Date: Jun 2, 2023
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Corrective Action:
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Additional Notes:
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
Mfg Campaign: 11524975
Recall Date: Jun 2, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN- I was on the Interstate coming from work when I heard a loud BOOM sound. Then I heard wind. I got to where I could pull over and saw nothing. I looked at my sunroof and it was completely shattered. Just out the blue. Thankfully my sunroof was closed and my shade was pulled or I would have been seriously injured or worse.
Corrective Action:
UNKNOWN- I was on the Interstate coming from work when I heard a loud BOOM sound. Then I heard wind. I got to where I could pull over and saw nothing. I looked at my sunroof and it was completely shattered. Just out the blue. Thankfully my sunroof was closed and my shade was pulled or I would have been seriously injured or worse.
Additional Notes:
UNKNOWN- I was on the Interstate coming from work when I heard a loud BOOM sound. Then I heard wind. I got to where I could pull over and saw nothing. I looked at my sunroof and it was completely shattered. Just out the blue. Thankfully my sunroof was closed and my shade was pulled or I would have been seriously injured or worse.
Mfg Campaign: 11516790
Recall Date: Apr 12, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving on highway 3 weeks ago and all of a sudden my car shifted into neutral on its own and would not let me select any gears. Luckily I was safely able to pull over to the shoulder without getting rear ended. Once I powered off the car and restarted, it let me select "D" drive gear again and behaved normally. I contacted Acura dealer and they said it is a software issue and Acura is aware of it and no fix is available at this time. Then it happened again 3 days ago while I was turning into a parking lot and this time I took it to dealer service department. They checked but could do nothing about it other than clean gear selector push buttons which does not solve the issue. My car has had all recommended maintenance including transmission fluid change done about 5000 miles ago. This is an extremely serious issue and could have resulted in major accident on highway resulting in injuries or death.
Corrective Action:
I was driving on highway 3 weeks ago and all of a sudden my car shifted into neutral on its own and would not let me select any gears. Luckily I was safely able to pull over to the shoulder without getting rear ended. Once I powered off the car and restarted, it let me select "D" drive gear again and behaved normally. I contacted Acura dealer and they said it is a software issue and Acura is aware of it and no fix is available at this time. Then it happened again 3 days ago while I was turning into a parking lot and this time I took it to dealer service department. They checked but could do nothing about it other than clean gear selector push buttons which does not solve the issue. My car has had all recommended maintenance including transmission fluid change done about 5000 miles ago. This is an extremely serious issue and could have resulted in major accident on highway resulting in injuries or death.
Additional Notes:
I was driving on highway 3 weeks ago and all of a sudden my car shifted into neutral on its own and would not let me select any gears. Luckily I was safely able to pull over to the shoulder without getting rear ended. Once I powered off the car and restarted, it let me select "D" drive gear again and behaved normally. I contacted Acura dealer and they said it is a software issue and Acura is aware of it and no fix is available at this time. Then it happened again 3 days ago while I was turning into a parking lot and this time I took it to dealer service department. They checked but could do nothing about it other than clean gear selector push buttons which does not solve the issue. My car has had all recommended maintenance including transmission fluid change done about 5000 miles ago. This is an extremely serious issue and could have resulted in major accident on highway resulting in injuries or death.
Mfg Campaign: 11505647
Recall Date: Feb 5, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Every time I took my car in for State emissions test computer at facility said car could came back saying “not ready”. Took it 5 times and it always said same result. Took it to dealer and they said they’ve seen this before but don’t know what caused it. They said the only was to resolve it was for Acura mechanic to take car to testing facility while his laptop was hooked up to cat computer, to “trick” testing facility into allowing cat to pass EPA test. Car was still under warranty at this time and had 60,000 miles on it. Car passed tested dealer charged me $400 and said it was not covered under warranty because they could not find a code for the problem. Acura mechanic said he has seen this on other Acura TLXs…
Corrective Action:
Every time I took my car in for State emissions test computer at facility said car could came back saying “not ready”. Took it 5 times and it always said same result. Took it to dealer and they said they’ve seen this before but don’t know what caused it. They said the only was to resolve it was for Acura mechanic to take car to testing facility while his laptop was hooked up to cat computer, to “trick” testing facility into allowing cat to pass EPA test. Car was still under warranty at this time and had 60,000 miles on it. Car passed tested dealer charged me $400 and said it was not covered under warranty because they could not find a code for the problem. Acura mechanic said he has seen this on other Acura TLXs…
Additional Notes:
Every time I took my car in for State emissions test computer at facility said car could came back saying “not ready”. Took it 5 times and it always said same result. Took it to dealer and they said they’ve seen this before but don’t know what caused it. They said the only was to resolve it was for Acura mechanic to take car to testing facility while his laptop was hooked up to cat computer, to “trick” testing facility into allowing cat to pass EPA test. Car was still under warranty at this time and had 60,000 miles on it. Car passed tested dealer charged me $400 and said it was not covered under warranty because they could not find a code for the problem. Acura mechanic said he has seen this on other Acura TLXs…
Mfg Campaign: 11497380
Recall Date: Dec 14, 2022
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Alarm system goes off randomly. Alarm does not “beep” when you press the key fob. Hood latch sensor is the problem.
Corrective Action:
Alarm system goes off randomly. Alarm does not “beep” when you press the key fob. Hood latch sensor is the problem.
Additional Notes:
Alarm system goes off randomly. Alarm does not “beep” when you press the key fob. Hood latch sensor is the problem.
Mfg Campaign: 11497210
Recall Date: Dec 13, 2022
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Auto Stop/Start feature fails to restart vehicle, rendering vehicle inoperable. Powering off the vehicle and then powering up the vehicle thus far has restarted everything, much to the frustration of myself and the drivers behind me.
Corrective Action:
Auto Stop/Start feature fails to restart vehicle, rendering vehicle inoperable. Powering off the vehicle and then powering up the vehicle thus far has restarted everything, much to the frustration of myself and the drivers behind me.
Additional Notes:
Auto Stop/Start feature fails to restart vehicle, rendering vehicle inoperable. Powering off the vehicle and then powering up the vehicle thus far has restarted everything, much to the frustration of myself and the drivers behind me.
Mfg Campaign: 11468113
Recall Date: Jun 8, 2022
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2017 Acura TLX. The contact stated that since purchasing the vehicle, the vehicle experienced stalling failures without warning. The contact was able to restart the vehicle. Additionally, the contact also stated that she turned off the auto start option. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The contact replaced the battery but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 15.
Corrective Action:
The contact owns a 2017 Acura TLX. The contact stated that since purchasing the vehicle, the vehicle experienced stalling failures without warning. The contact was able to restart the vehicle. Additionally, the contact also stated that she turned off the auto start option. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The contact replaced the battery but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 15.
Additional Notes:
The contact owns a 2017 Acura TLX. The contact stated that since purchasing the vehicle, the vehicle experienced stalling failures without warning. The contact was able to restart the vehicle. Additionally, the contact also stated that she turned off the auto start option. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The contact replaced the battery but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 15.
Mfg Campaign: 11468126
Recall Date: Jun 8, 2022
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Auto start-stop system failed on several occasions, the car shut itself down Since then every time I start the cat I disable it. Transmission feels clunky, there is kick to it between 2nd and 3rd gear, many complaints found on the web. Bought the car with 16xxx miles 2 years old.
Corrective Action:
Auto start-stop system failed on several occasions, the car shut itself down Since then every time I start the cat I disable it. Transmission feels clunky, there is kick to it between 2nd and 3rd gear, many complaints found on the web. Bought the car with 16xxx miles 2 years old.
Additional Notes:
Auto start-stop system failed on several occasions, the car shut itself down Since then every time I start the cat I disable it. Transmission feels clunky, there is kick to it between 2nd and 3rd gear, many complaints found on the web. Bought the car with 16xxx miles 2 years old.
Mfg Campaign: 11468073
Recall Date: Jun 7, 2022
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