Complaints & Recalls
Official Safety Recalls - Important!
108 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: NDA, QDB, BDC, MDD
Recall Date: Mar 9, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Multiple Codes
Recall Date: Mar 25, 2021
Consumer Complaints
345 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
- 2020 ACURA RDX ASPEC PURCHASED APR2020 NEW - ~2,800 MILES WHEN INCIDENT OCCURRED ON SAT, 4JUL2020 - WAS TRAVELING ON I-10 WEST AT ~70 TO 75 MPH - ATTEMPTED TO PASS A VEHICLE (ON THE LEFT) WHEN CAR LOST ALL ABILITY TO ACCELERATE AND ORANGE ENGINE LIGHT BEGAN TO BLINK IN LOWER LEFT CORNER OF DASHBOARD - I WAS PUSHING ACCELERATOR TO THE FLOOR BUT NO ACCELERATION, NO ENGINE REVVING - VEHICLE SLOWED DOWN TO ~20 MPH BY THE TIME I WAS ABLE WAS ABLE TO GET OVER TO SHOULDER SAFELY - TURNED CAR OFF WAITED ~30 SECONDS TURNED CAR BACK ON AND CAR APPEARED TO FUNCTION PROPERLY - I REPORTED ISSUE TO ACURA DEALERSHIP - SERVICE REP ADVISED THAT THIS IS A KNOWN ISSUE, BUT SERVICE MANAGER SAID HE KNEW NOTHING ABOUT THIS ISSUE - I RESEARCHED ISSUE AND DISCOVERED THAT MY VEHICLE APPEARS TO HAVE EXPERIENCED "LIMP MODE" - AS HAVE MANY OTHER 2019 AND 2020 ACURA RDX MODELS - AT TIME OF INCIDENT WAS USING ADAPTIVE CRUISE CONTROL WITH ONE BAR SPACING BETWEEN VEHICLES, START/STOP WAS ON, COMFORT MODE, ALWAYS USE PREMIUM (93) FUEL, GAS TANK WAS ~1/2 FULL, WEATHER WAS CLEAR ~90 DEGREES - AFTER RESTARTING CAR REALIZED THAT HAD CHANGED TO SPORT+ MODE - AT THIS POINT, I NO LONGER TRUST THE SAFETY OF THIS VEHICLE - THIS COULD HAVE CAUSED A CATASTROPHIC ACCIDENT HAD THERE BEEN A FAST MOVING VEHICLE (E.G. 18 WHEELER) BEHIND ME - UP TO AND INCLUDING DEATH - VEHICLE IS CURRENTLY AT DEALERSHIP FOR ANALYSIS
Corrective Action:
- 2020 ACURA RDX ASPEC PURCHASED APR2020 NEW - ~2,800 MILES WHEN INCIDENT OCCURRED ON SAT, 4JUL2020 - WAS TRAVELING ON I-10 WEST AT ~70 TO 75 MPH - ATTEMPTED TO PASS A VEHICLE (ON THE LEFT) WHEN CAR LOST ALL ABILITY TO ACCELERATE AND ORANGE ENGINE LIGHT BEGAN TO BLINK IN LOWER LEFT CORNER OF DASHBOARD - I WAS PUSHING ACCELERATOR TO THE FLOOR BUT NO ACCELERATION, NO ENGINE REVVING - VEHICLE SLOWED DOWN TO ~20 MPH BY THE TIME I WAS ABLE WAS ABLE TO GET OVER TO SHOULDER SAFELY - TURNED CAR OFF WAITED ~30 SECONDS TURNED CAR BACK ON AND CAR APPEARED TO FUNCTION PROPERLY - I REPORTED ISSUE TO ACURA DEALERSHIP - SERVICE REP ADVISED THAT THIS IS A KNOWN ISSUE, BUT SERVICE MANAGER SAID HE KNEW NOTHING ABOUT THIS ISSUE - I RESEARCHED ISSUE AND DISCOVERED THAT MY VEHICLE APPEARS TO HAVE EXPERIENCED "LIMP MODE" - AS HAVE MANY OTHER 2019 AND 2020 ACURA RDX MODELS - AT TIME OF INCIDENT WAS USING ADAPTIVE CRUISE CONTROL WITH ONE BAR SPACING BETWEEN VEHICLES, START/STOP WAS ON, COMFORT MODE, ALWAYS USE PREMIUM (93) FUEL, GAS TANK WAS ~1/2 FULL, WEATHER WAS CLEAR ~90 DEGREES - AFTER RESTARTING CAR REALIZED THAT HAD CHANGED TO SPORT+ MODE - AT THIS POINT, I NO LONGER TRUST THE SAFETY OF THIS VEHICLE - THIS COULD HAVE CAUSED A CATASTROPHIC ACCIDENT HAD THERE BEEN A FAST MOVING VEHICLE (E.G. 18 WHEELER) BEHIND ME - UP TO AND INCLUDING DEATH - VEHICLE IS CURRENTLY AT DEALERSHIP FOR ANALYSIS
Additional Notes:
- 2020 ACURA RDX ASPEC PURCHASED APR2020 NEW - ~2,800 MILES WHEN INCIDENT OCCURRED ON SAT, 4JUL2020 - WAS TRAVELING ON I-10 WEST AT ~70 TO 75 MPH - ATTEMPTED TO PASS A VEHICLE (ON THE LEFT) WHEN CAR LOST ALL ABILITY TO ACCELERATE AND ORANGE ENGINE LIGHT BEGAN TO BLINK IN LOWER LEFT CORNER OF DASHBOARD - I WAS PUSHING ACCELERATOR TO THE FLOOR BUT NO ACCELERATION, NO ENGINE REVVING - VEHICLE SLOWED DOWN TO ~20 MPH BY THE TIME I WAS ABLE WAS ABLE TO GET OVER TO SHOULDER SAFELY - TURNED CAR OFF WAITED ~30 SECONDS TURNED CAR BACK ON AND CAR APPEARED TO FUNCTION PROPERLY - I REPORTED ISSUE TO ACURA DEALERSHIP - SERVICE REP ADVISED THAT THIS IS A KNOWN ISSUE, BUT SERVICE MANAGER SAID HE KNEW NOTHING ABOUT THIS ISSUE - I RESEARCHED ISSUE AND DISCOVERED THAT MY VEHICLE APPEARS TO HAVE EXPERIENCED "LIMP MODE" - AS HAVE MANY OTHER 2019 AND 2020 ACURA RDX MODELS - AT TIME OF INCIDENT WAS USING ADAPTIVE CRUISE CONTROL WITH ONE BAR SPACING BETWEEN VEHICLES, START/STOP WAS ON, COMFORT MODE, ALWAYS USE PREMIUM (93) FUEL, GAS TANK WAS ~1/2 FULL, WEATHER WAS CLEAR ~90 DEGREES - AFTER RESTARTING CAR REALIZED THAT HAD CHANGED TO SPORT+ MODE - AT THIS POINT, I NO LONGER TRUST THE SAFETY OF THIS VEHICLE - THIS COULD HAVE CAUSED A CATASTROPHIC ACCIDENT HAD THERE BEEN A FAST MOVING VEHICLE (E.G. 18 WHEELER) BEHIND ME - UP TO AND INCLUDING DEATH - VEHICLE IS CURRENTLY AT DEALERSHIP FOR ANALYSIS
Mfg Campaign: 11339164
Recall Date: Jul 13, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY AND THE CAR SLAMED ON ITS BRAKES BY ITSELF TO A COMPLETE STOP NOTHING WAS IN FRONT OF ME AND ALMOST GOT HIT FROM BEHIND. I CALLED DEALERSHIP SAID WAS A KNOWN ISSUE WITH NO FIX AT THIS TIME.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY AND THE CAR SLAMED ON ITS BRAKES BY ITSELF TO A COMPLETE STOP NOTHING WAS IN FRONT OF ME AND ALMOST GOT HIT FROM BEHIND. I CALLED DEALERSHIP SAID WAS A KNOWN ISSUE WITH NO FIX AT THIS TIME.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY AND THE CAR SLAMED ON ITS BRAKES BY ITSELF TO A COMPLETE STOP NOTHING WAS IN FRONT OF ME AND ALMOST GOT HIT FROM BEHIND. I CALLED DEALERSHIP SAID WAS A KNOWN ISSUE WITH NO FIX AT THIS TIME.
Mfg Campaign: 11338347
Recall Date: Jul 9, 2020
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
I PURCHASED A NEW 2020 ACURA RDX IN JANUARY OF 2020. VERY SOON MY WIFE AND I NOTICED THAT FROM TIME TO TIME WHEN SHE WAS SEATED IN THE FRONT PASSENGER SEAT, THE "AIR BAG OFF" LIGHT WOULD REMAIN ILLUMINATED. I WOULD THEN TURN THE CAR OFF AND GENERALLY, UPON RESTARTING THE CAT, THE LIGHT WOULD EXTINGUISH AS DESIGNED, INDICATING THAT THE AIRBAG WAS ARMED AND READY TO PROTECT MY WIFE IN THE EVENT OF A CRASH. SOMETIMES RESTARTING THE CAR WOULD NOT RESOLVE THIS ISSUE AND REPEATED RESTARTING WOULD BE REQUIRED. I TOOK MY VEHICLE INTO THE DEALERSHIP AND AFTER INSPECTION I WAS TOLD THAT THE SYSTEM WAS WORKING AS DESIGNED. I HAVE PHOTOS AND VIDEOS OF THE ISSUE OCCURRING BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. I HAVE TAKEN THE VEHICLE BACK AT LEAST THREE TIMES WITH THE SAME RESULT. I HAVE CONTACTED ACURA CORPORATION WHO BASICALLY TOLD ME TO GO BACK TO THE DEALERSHIP. THEY DEMONSTRATE NO INTEREST IN MY ISSUE. I HAVE SINCE FOUND SEVERAL OTHERS WITH THE SAME ISSUE WHO HAVE POSTED THEIR ISSUE ON THE WEB. I HAVE ALSO NOTED THAT WHEN THE LIGHT REMAINS ON, THE VEHICLE WILL NOT WARN THE PASSENGER THAT THEIR SEATBELT IS NOT FASTENED. *TR
Corrective Action:
I PURCHASED A NEW 2020 ACURA RDX IN JANUARY OF 2020. VERY SOON MY WIFE AND I NOTICED THAT FROM TIME TO TIME WHEN SHE WAS SEATED IN THE FRONT PASSENGER SEAT, THE "AIR BAG OFF" LIGHT WOULD REMAIN ILLUMINATED. I WOULD THEN TURN THE CAR OFF AND GENERALLY, UPON RESTARTING THE CAT, THE LIGHT WOULD EXTINGUISH AS DESIGNED, INDICATING THAT THE AIRBAG WAS ARMED AND READY TO PROTECT MY WIFE IN THE EVENT OF A CRASH. SOMETIMES RESTARTING THE CAR WOULD NOT RESOLVE THIS ISSUE AND REPEATED RESTARTING WOULD BE REQUIRED. I TOOK MY VEHICLE INTO THE DEALERSHIP AND AFTER INSPECTION I WAS TOLD THAT THE SYSTEM WAS WORKING AS DESIGNED. I HAVE PHOTOS AND VIDEOS OF THE ISSUE OCCURRING BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. I HAVE TAKEN THE VEHICLE BACK AT LEAST THREE TIMES WITH THE SAME RESULT. I HAVE CONTACTED ACURA CORPORATION WHO BASICALLY TOLD ME TO GO BACK TO THE DEALERSHIP. THEY DEMONSTRATE NO INTEREST IN MY ISSUE. I HAVE SINCE FOUND SEVERAL OTHERS WITH THE SAME ISSUE WHO HAVE POSTED THEIR ISSUE ON THE WEB. I HAVE ALSO NOTED THAT WHEN THE LIGHT REMAINS ON, THE VEHICLE WILL NOT WARN THE PASSENGER THAT THEIR SEATBELT IS NOT FASTENED. *TR
Additional Notes:
I PURCHASED A NEW 2020 ACURA RDX IN JANUARY OF 2020. VERY SOON MY WIFE AND I NOTICED THAT FROM TIME TO TIME WHEN SHE WAS SEATED IN THE FRONT PASSENGER SEAT, THE "AIR BAG OFF" LIGHT WOULD REMAIN ILLUMINATED. I WOULD THEN TURN THE CAR OFF AND GENERALLY, UPON RESTARTING THE CAT, THE LIGHT WOULD EXTINGUISH AS DESIGNED, INDICATING THAT THE AIRBAG WAS ARMED AND READY TO PROTECT MY WIFE IN THE EVENT OF A CRASH. SOMETIMES RESTARTING THE CAR WOULD NOT RESOLVE THIS ISSUE AND REPEATED RESTARTING WOULD BE REQUIRED. I TOOK MY VEHICLE INTO THE DEALERSHIP AND AFTER INSPECTION I WAS TOLD THAT THE SYSTEM WAS WORKING AS DESIGNED. I HAVE PHOTOS AND VIDEOS OF THE ISSUE OCCURRING BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. I HAVE TAKEN THE VEHICLE BACK AT LEAST THREE TIMES WITH THE SAME RESULT. I HAVE CONTACTED ACURA CORPORATION WHO BASICALLY TOLD ME TO GO BACK TO THE DEALERSHIP. THEY DEMONSTRATE NO INTEREST IN MY ISSUE. I HAVE SINCE FOUND SEVERAL OTHERS WITH THE SAME ISSUE WHO HAVE POSTED THEIR ISSUE ON THE WEB. I HAVE ALSO NOTED THAT WHEN THE LIGHT REMAINS ON, THE VEHICLE WILL NOT WARN THE PASSENGER THAT THEIR SEATBELT IS NOT FASTENED. *TR
Mfg Campaign: 11330820
Recall Date: Jun 25, 2020
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
WHILE THE VEHICLE IS IN MOTION THE SUSPENSION / FRONT DAMPERS ARE MAKING CLUNKING AND POPPING NOISES EVERY TIME YOU GO OVER A BUMPS, POTHOLES OR TURN ON UNLEVELED ROAD. THE SUSPENSION PARTS WERE REPLACED BY THE DEALERSHIP AND THE NOISE HAS GOTTEN MORE PROMINENT. *TR
Corrective Action:
WHILE THE VEHICLE IS IN MOTION THE SUSPENSION / FRONT DAMPERS ARE MAKING CLUNKING AND POPPING NOISES EVERY TIME YOU GO OVER A BUMPS, POTHOLES OR TURN ON UNLEVELED ROAD. THE SUSPENSION PARTS WERE REPLACED BY THE DEALERSHIP AND THE NOISE HAS GOTTEN MORE PROMINENT. *TR
Additional Notes:
WHILE THE VEHICLE IS IN MOTION THE SUSPENSION / FRONT DAMPERS ARE MAKING CLUNKING AND POPPING NOISES EVERY TIME YOU GO OVER A BUMPS, POTHOLES OR TURN ON UNLEVELED ROAD. THE SUSPENSION PARTS WERE REPLACED BY THE DEALERSHIP AND THE NOISE HAS GOTTEN MORE PROMINENT. *TR
Mfg Campaign: 11329735
Recall Date: Jun 19, 2020
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2020 ACURA RDX HAS NOW GONE INTO "LIMP MODE" 4 TIMES SINCE I HAVE PURCHASED THIS CAR. TWICE, I ALMOST WAS INVOLVED IN A ACCIDENT DUE TO THIS SUDDENLY LOSE OF ACCELERATION. IN "LIMP MODE" THE VEHICLE WILL NOT SHIFT GEARS AND YOU ARE FORCED TO TRY TO SLOW DOWN AND MOVE OVER TO A SAFE PLACE. YOU MUST THEN TURN OFF THE VEHICLE ~ WHICH SO FAR HAS RESET WHATEVER ISSUE HAPPENS AND THEN YOU ARE ABLE TO DRIVE NORMALLY AGAIN. MY VEHICLE ONLY HAS 15,000 MILES ON IT. IN ALL INSTANCES I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 60 - 65 MILES PER HOUR, WITH WET ROAD CONDITIONS AND WAS ATTEMPTING TO PASS A SLOWER MOVING VEHICLE. WHEN PRESSING DOWN TO ACCELERATE, THE VEHICLE TRIES TO DOWNSHIFT, BUT IT PAUSES AND THE ENGINE LIGHT COMES ON ~ (LIMP MODE). I LOOSE ANY ACCELERATION AND AM FORCED TO TRY TO SAFELY MOVE OVER TOWARD THE EMERGENCY LANE TO TURN OFF THE VEHICLE TO GET IT TO RESET. SO FAR, THIS HAS AT LEAST ALLOWED ME TO CONTINUE ON MY TRAVELS. BUT THIS IS VERY ALARMING AND DANGEROUS, ESPECIALLY IF YOUR ON A TWO LANE ROAD TRYING TO PASS A SLOWER VEHICLE. *TR
Corrective Action:
MY 2020 ACURA RDX HAS NOW GONE INTO "LIMP MODE" 4 TIMES SINCE I HAVE PURCHASED THIS CAR. TWICE, I ALMOST WAS INVOLVED IN A ACCIDENT DUE TO THIS SUDDENLY LOSE OF ACCELERATION. IN "LIMP MODE" THE VEHICLE WILL NOT SHIFT GEARS AND YOU ARE FORCED TO TRY TO SLOW DOWN AND MOVE OVER TO A SAFE PLACE. YOU MUST THEN TURN OFF THE VEHICLE ~ WHICH SO FAR HAS RESET WHATEVER ISSUE HAPPENS AND THEN YOU ARE ABLE TO DRIVE NORMALLY AGAIN. MY VEHICLE ONLY HAS 15,000 MILES ON IT. IN ALL INSTANCES I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 60 - 65 MILES PER HOUR, WITH WET ROAD CONDITIONS AND WAS ATTEMPTING TO PASS A SLOWER MOVING VEHICLE. WHEN PRESSING DOWN TO ACCELERATE, THE VEHICLE TRIES TO DOWNSHIFT, BUT IT PAUSES AND THE ENGINE LIGHT COMES ON ~ (LIMP MODE). I LOOSE ANY ACCELERATION AND AM FORCED TO TRY TO SAFELY MOVE OVER TOWARD THE EMERGENCY LANE TO TURN OFF THE VEHICLE TO GET IT TO RESET. SO FAR, THIS HAS AT LEAST ALLOWED ME TO CONTINUE ON MY TRAVELS. BUT THIS IS VERY ALARMING AND DANGEROUS, ESPECIALLY IF YOUR ON A TWO LANE ROAD TRYING TO PASS A SLOWER VEHICLE. *TR
Additional Notes:
MY 2020 ACURA RDX HAS NOW GONE INTO "LIMP MODE" 4 TIMES SINCE I HAVE PURCHASED THIS CAR. TWICE, I ALMOST WAS INVOLVED IN A ACCIDENT DUE TO THIS SUDDENLY LOSE OF ACCELERATION. IN "LIMP MODE" THE VEHICLE WILL NOT SHIFT GEARS AND YOU ARE FORCED TO TRY TO SLOW DOWN AND MOVE OVER TO A SAFE PLACE. YOU MUST THEN TURN OFF THE VEHICLE ~ WHICH SO FAR HAS RESET WHATEVER ISSUE HAPPENS AND THEN YOU ARE ABLE TO DRIVE NORMALLY AGAIN. MY VEHICLE ONLY HAS 15,000 MILES ON IT. IN ALL INSTANCES I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 60 - 65 MILES PER HOUR, WITH WET ROAD CONDITIONS AND WAS ATTEMPTING TO PASS A SLOWER MOVING VEHICLE. WHEN PRESSING DOWN TO ACCELERATE, THE VEHICLE TRIES TO DOWNSHIFT, BUT IT PAUSES AND THE ENGINE LIGHT COMES ON ~ (LIMP MODE). I LOOSE ANY ACCELERATION AND AM FORCED TO TRY TO SAFELY MOVE OVER TOWARD THE EMERGENCY LANE TO TURN OFF THE VEHICLE TO GET IT TO RESET. SO FAR, THIS HAS AT LEAST ALLOWED ME TO CONTINUE ON MY TRAVELS. BUT THIS IS VERY ALARMING AND DANGEROUS, ESPECIALLY IF YOUR ON A TWO LANE ROAD TRYING TO PASS A SLOWER VEHICLE. *TR
Mfg Campaign: 11327150
Recall Date: Jun 3, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
RDX FWD WITH 1300 MILES. NOTICED CLICKING AND GROUNDING METAL NOISE WHILE APPLYING BRAKES. AFTER RESEARCHING INFORMATION PROVIDED ON LINE THIS IS ONGOING PROBLEM WITH RDX'S THAT ACURA IS ALLEGEDLY WORKING ON THE PROBLEM . I AM AFRAID THIS IS SERIOUS BRAKES SAFETY ISSUE . IT'S A ON GOING PROBLEM WHEN DRIVING AND APPLYING BRAKES.
Corrective Action:
RDX FWD WITH 1300 MILES. NOTICED CLICKING AND GROUNDING METAL NOISE WHILE APPLYING BRAKES. AFTER RESEARCHING INFORMATION PROVIDED ON LINE THIS IS ONGOING PROBLEM WITH RDX'S THAT ACURA IS ALLEGEDLY WORKING ON THE PROBLEM . I AM AFRAID THIS IS SERIOUS BRAKES SAFETY ISSUE . IT'S A ON GOING PROBLEM WHEN DRIVING AND APPLYING BRAKES.
Additional Notes:
RDX FWD WITH 1300 MILES. NOTICED CLICKING AND GROUNDING METAL NOISE WHILE APPLYING BRAKES. AFTER RESEARCHING INFORMATION PROVIDED ON LINE THIS IS ONGOING PROBLEM WITH RDX'S THAT ACURA IS ALLEGEDLY WORKING ON THE PROBLEM . I AM AFRAID THIS IS SERIOUS BRAKES SAFETY ISSUE . IT'S A ON GOING PROBLEM WHEN DRIVING AND APPLYING BRAKES.
Mfg Campaign: 11326677
Recall Date: May 31, 2020
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
AFTER DRIVING ON SECONDARY ROADS FOR AN HOUR, I ENTERED A HIGHWAY. I WAS ACCELERATING ON THE ENTRANCE RAMP AND NOTICED A CAR GOING VERY SLOW IN THE SLOW LANE. I PUT ON MY BLINKER, ACCELERATED MORE AND MOVED TO THE MIDDLE LANE OF THE HIGHWAY. THE CAR IMMEDIATELY WENT INTO 'LIMP MODE', LOSING ALL POWER AND THE CHECK ENGINE WAS BLINKING. I COULD NOT PASS THE CAR THAT WAS GOING ABOUT 30 MPH AND HAD TO APPLY MY BRAKES IN THE MIDDLE OF A HIGHWAY AS TRUCKS WERE BEARING DOWN ON ME. THIS WAS TERRIFYING! I WAS ABLE TO PULL OFF TO THE SIDE AND SHUT DOWN THE ENGINE. AFTER 30 SECONDS I RESTARTED THE CAR AND ALL POWER WAS RETURNED WITH NO CHECK ENGINE LIGHT. THE DEALER COULD FIND NO PROBLEM, BUT HONDA NEEDS TO FIX THIS BEFORE SOMEONE GETS KILLED. *TR
Corrective Action:
AFTER DRIVING ON SECONDARY ROADS FOR AN HOUR, I ENTERED A HIGHWAY. I WAS ACCELERATING ON THE ENTRANCE RAMP AND NOTICED A CAR GOING VERY SLOW IN THE SLOW LANE. I PUT ON MY BLINKER, ACCELERATED MORE AND MOVED TO THE MIDDLE LANE OF THE HIGHWAY. THE CAR IMMEDIATELY WENT INTO 'LIMP MODE', LOSING ALL POWER AND THE CHECK ENGINE WAS BLINKING. I COULD NOT PASS THE CAR THAT WAS GOING ABOUT 30 MPH AND HAD TO APPLY MY BRAKES IN THE MIDDLE OF A HIGHWAY AS TRUCKS WERE BEARING DOWN ON ME. THIS WAS TERRIFYING! I WAS ABLE TO PULL OFF TO THE SIDE AND SHUT DOWN THE ENGINE. AFTER 30 SECONDS I RESTARTED THE CAR AND ALL POWER WAS RETURNED WITH NO CHECK ENGINE LIGHT. THE DEALER COULD FIND NO PROBLEM, BUT HONDA NEEDS TO FIX THIS BEFORE SOMEONE GETS KILLED. *TR
Additional Notes:
AFTER DRIVING ON SECONDARY ROADS FOR AN HOUR, I ENTERED A HIGHWAY. I WAS ACCELERATING ON THE ENTRANCE RAMP AND NOTICED A CAR GOING VERY SLOW IN THE SLOW LANE. I PUT ON MY BLINKER, ACCELERATED MORE AND MOVED TO THE MIDDLE LANE OF THE HIGHWAY. THE CAR IMMEDIATELY WENT INTO 'LIMP MODE', LOSING ALL POWER AND THE CHECK ENGINE WAS BLINKING. I COULD NOT PASS THE CAR THAT WAS GOING ABOUT 30 MPH AND HAD TO APPLY MY BRAKES IN THE MIDDLE OF A HIGHWAY AS TRUCKS WERE BEARING DOWN ON ME. THIS WAS TERRIFYING! I WAS ABLE TO PULL OFF TO THE SIDE AND SHUT DOWN THE ENGINE. AFTER 30 SECONDS I RESTARTED THE CAR AND ALL POWER WAS RETURNED WITH NO CHECK ENGINE LIGHT. THE DEALER COULD FIND NO PROBLEM, BUT HONDA NEEDS TO FIX THIS BEFORE SOMEONE GETS KILLED. *TR
Mfg Campaign: 11326047
Recall Date: May 26, 2020
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.
Corrective Action:
WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.
Additional Notes:
WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.
Mfg Campaign: 11323102
Recall Date: May 3, 2020
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.
Corrective Action:
WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.
Additional Notes:
WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.
Mfg Campaign: 11323102
Recall Date: May 3, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES DEFECTIVE. NEW 2020 ACURA RDX AT APPROX 1100 MI BRAKES STARTED LOUDLY GRINDING/SQUEALING DURING STOPPING. TOOK IN FOR SERVICE AND WAS ADVISED IT WAS A KNOWN ISSUE WITH 2020 RDXS AND THEY WOULD PERFORM A 2019 TECH BULLETIN FIX. AUTO WAS FINE FOR 2 MONTHS AND STARTED AGAIN AT 2100 MI. RETURNED TO DEALER AND WAS TOLD THEY WERE AWARE OF ISSUE AND THERE WAS NO FIX BUT IT WASN'T A SAFETY ISSUE. THEY WOULD CALL IF ACURA EVER DETERMINED THE PROBLEM AND A FIX. CAR NOW ONLY HAS 2400 MI BECAUSE WE ARE AFRAID TO TAKE ON A HIGHWAY GOING OVER 40 MPH BECAUSE OF SAFETY. CAR WAS SOLD BRAND NEW WITH A KNOWN BRAKE DEFECT. CLAIM WAS FILED DIRECTLY WITH ACURA AND THEY ADVISED THEY DON'T HAVE A FIX BUT ENGINEERS ARE WORKING ON IT. THIS IS UNACCEPTABLE BECAUSE WE HAVE A $49,000 CAR SITTING IN THE DRIVEWAY BECAUSE WE ARE AFRAID TO DRIVE IT FURTHER THAN A FEW MILES. ACURA DID NOT TELL US WHAT THE PROBLEM IS BECAUSE WE DON'T THINK THEY KNOW OR THEY WOULD BE ABLE TO HAVE A FIX.
Corrective Action:
BRAKES DEFECTIVE. NEW 2020 ACURA RDX AT APPROX 1100 MI BRAKES STARTED LOUDLY GRINDING/SQUEALING DURING STOPPING. TOOK IN FOR SERVICE AND WAS ADVISED IT WAS A KNOWN ISSUE WITH 2020 RDXS AND THEY WOULD PERFORM A 2019 TECH BULLETIN FIX. AUTO WAS FINE FOR 2 MONTHS AND STARTED AGAIN AT 2100 MI. RETURNED TO DEALER AND WAS TOLD THEY WERE AWARE OF ISSUE AND THERE WAS NO FIX BUT IT WASN'T A SAFETY ISSUE. THEY WOULD CALL IF ACURA EVER DETERMINED THE PROBLEM AND A FIX. CAR NOW ONLY HAS 2400 MI BECAUSE WE ARE AFRAID TO TAKE ON A HIGHWAY GOING OVER 40 MPH BECAUSE OF SAFETY. CAR WAS SOLD BRAND NEW WITH A KNOWN BRAKE DEFECT. CLAIM WAS FILED DIRECTLY WITH ACURA AND THEY ADVISED THEY DON'T HAVE A FIX BUT ENGINEERS ARE WORKING ON IT. THIS IS UNACCEPTABLE BECAUSE WE HAVE A $49,000 CAR SITTING IN THE DRIVEWAY BECAUSE WE ARE AFRAID TO DRIVE IT FURTHER THAN A FEW MILES. ACURA DID NOT TELL US WHAT THE PROBLEM IS BECAUSE WE DON'T THINK THEY KNOW OR THEY WOULD BE ABLE TO HAVE A FIX.
Additional Notes:
BRAKES DEFECTIVE. NEW 2020 ACURA RDX AT APPROX 1100 MI BRAKES STARTED LOUDLY GRINDING/SQUEALING DURING STOPPING. TOOK IN FOR SERVICE AND WAS ADVISED IT WAS A KNOWN ISSUE WITH 2020 RDXS AND THEY WOULD PERFORM A 2019 TECH BULLETIN FIX. AUTO WAS FINE FOR 2 MONTHS AND STARTED AGAIN AT 2100 MI. RETURNED TO DEALER AND WAS TOLD THEY WERE AWARE OF ISSUE AND THERE WAS NO FIX BUT IT WASN'T A SAFETY ISSUE. THEY WOULD CALL IF ACURA EVER DETERMINED THE PROBLEM AND A FIX. CAR NOW ONLY HAS 2400 MI BECAUSE WE ARE AFRAID TO TAKE ON A HIGHWAY GOING OVER 40 MPH BECAUSE OF SAFETY. CAR WAS SOLD BRAND NEW WITH A KNOWN BRAKE DEFECT. CLAIM WAS FILED DIRECTLY WITH ACURA AND THEY ADVISED THEY DON'T HAVE A FIX BUT ENGINEERS ARE WORKING ON IT. THIS IS UNACCEPTABLE BECAUSE WE HAVE A $49,000 CAR SITTING IN THE DRIVEWAY BECAUSE WE ARE AFRAID TO DRIVE IT FURTHER THAN A FEW MILES. ACURA DID NOT TELL US WHAT THE PROBLEM IS BECAUSE WE DON'T THINK THEY KNOW OR THEY WOULD BE ABLE TO HAVE A FIX.
Mfg Campaign: 11322948
Recall Date: May 1, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE HAS A HIGH PITCH SQUEAL FROM BOTH THE FRONT BRAKES AT LOW SPEED.
Corrective Action:
VEHICLE HAS A HIGH PITCH SQUEAL FROM BOTH THE FRONT BRAKES AT LOW SPEED.
Additional Notes:
VEHICLE HAS A HIGH PITCH SQUEAL FROM BOTH THE FRONT BRAKES AT LOW SPEED.
Mfg Campaign: 11317340
Recall Date: Mar 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES MAKE A CONTINUOUS HIGH PITCH SQUEAL NOISE WHEN ENGAGED FOR APPROXIMATELY 2 MILES EVERY TIME I START DRIVING MY CAR REGARDLESS OF WEATHER. STERLING ACURA REPLACED THE BRAKES AND ROTORS BUT THE ISSUE REMAINED. HONDA SAYS THEY ARE AWARE OF THE ISSUE BUT DO NOT KNOW WHAT IS CAUSING IT. THEY REASSURED ME THIS IS NOT A SAFETY ISSUE WHILE TELLING ME THEY DO NOT KNOW WHAT IS CAUSING IT OR HOW TO FIX IT. I FEEL UNSAFE DRIVING MY BRAND NEW 2020 ACURA RDX ASPEC.
Corrective Action:
BRAKES MAKE A CONTINUOUS HIGH PITCH SQUEAL NOISE WHEN ENGAGED FOR APPROXIMATELY 2 MILES EVERY TIME I START DRIVING MY CAR REGARDLESS OF WEATHER. STERLING ACURA REPLACED THE BRAKES AND ROTORS BUT THE ISSUE REMAINED. HONDA SAYS THEY ARE AWARE OF THE ISSUE BUT DO NOT KNOW WHAT IS CAUSING IT. THEY REASSURED ME THIS IS NOT A SAFETY ISSUE WHILE TELLING ME THEY DO NOT KNOW WHAT IS CAUSING IT OR HOW TO FIX IT. I FEEL UNSAFE DRIVING MY BRAND NEW 2020 ACURA RDX ASPEC.
Additional Notes:
BRAKES MAKE A CONTINUOUS HIGH PITCH SQUEAL NOISE WHEN ENGAGED FOR APPROXIMATELY 2 MILES EVERY TIME I START DRIVING MY CAR REGARDLESS OF WEATHER. STERLING ACURA REPLACED THE BRAKES AND ROTORS BUT THE ISSUE REMAINED. HONDA SAYS THEY ARE AWARE OF THE ISSUE BUT DO NOT KNOW WHAT IS CAUSING IT. THEY REASSURED ME THIS IS NOT A SAFETY ISSUE WHILE TELLING ME THEY DO NOT KNOW WHAT IS CAUSING IT OR HOW TO FIX IT. I FEEL UNSAFE DRIVING MY BRAND NEW 2020 ACURA RDX ASPEC.
Mfg Campaign: 11307687
Recall Date: Feb 7, 2020
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I DRIVE A 2020 ACURA RDX HAVING 1,840 MILES. WHILE DRIVING ON THE HIGHWAY ON TWO SEPARATE OCCASIONS (APPROXIMATELY SEVERAL MONTHS APART), MY CAR HAD SUDDENLY DECELERATED. MY FOOT WAS NOT ON THE BREAK AT ALL. THE CAR WOULD NOT ACCELERATE WHEN APPLYING MY FOOT ON THE ACCELERATOR. FORTUNATELY THERE WAS STILL ENOUGH FORWARD MOTION IN THE CAR FOR ME TO BE ABLE TO PULL OVER TO THE SIDE WITHOUT INCIDENT. AFTER A FEW SECONDS, I STEPPED ON THE ACCELERATOR AGAIN AND THE CAR HAD RETURNED TO NORMAL OPERATION. I BROUGHT THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY COULD NOT FIND OR DUPLICATE THE PROBLEM RELATED TO MY EXPERIENCES. I GAVE THEM COPIES OF MY INTERNET SEARCHES SHOWING OTHER DRIVERS' COMPLAINTS HAVING SIMILAR "LIMP MODE" EXPERIENCES. THE DEALERSHIP CLAIMED THEY ARE NOT AWARE OF THIS PROBLEM AND OF ANY COMPLAINTS. I FIND THIS RESPONSE ABSOLUTELY FRUSTRATING BECAUSE THE SAFETY OF MY FAMILY AND FRIENDS ARE AT STAKE. FOR NOW, I AM LIMITING MY DRIVING TO WHAT IS ONLY NECESSARY UNTIL THIS DEFECT IS RESOLVED. I AM ALSO CONSIDERING OTHER OPTIONS.
Corrective Action:
I DRIVE A 2020 ACURA RDX HAVING 1,840 MILES. WHILE DRIVING ON THE HIGHWAY ON TWO SEPARATE OCCASIONS (APPROXIMATELY SEVERAL MONTHS APART), MY CAR HAD SUDDENLY DECELERATED. MY FOOT WAS NOT ON THE BREAK AT ALL. THE CAR WOULD NOT ACCELERATE WHEN APPLYING MY FOOT ON THE ACCELERATOR. FORTUNATELY THERE WAS STILL ENOUGH FORWARD MOTION IN THE CAR FOR ME TO BE ABLE TO PULL OVER TO THE SIDE WITHOUT INCIDENT. AFTER A FEW SECONDS, I STEPPED ON THE ACCELERATOR AGAIN AND THE CAR HAD RETURNED TO NORMAL OPERATION. I BROUGHT THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY COULD NOT FIND OR DUPLICATE THE PROBLEM RELATED TO MY EXPERIENCES. I GAVE THEM COPIES OF MY INTERNET SEARCHES SHOWING OTHER DRIVERS' COMPLAINTS HAVING SIMILAR "LIMP MODE" EXPERIENCES. THE DEALERSHIP CLAIMED THEY ARE NOT AWARE OF THIS PROBLEM AND OF ANY COMPLAINTS. I FIND THIS RESPONSE ABSOLUTELY FRUSTRATING BECAUSE THE SAFETY OF MY FAMILY AND FRIENDS ARE AT STAKE. FOR NOW, I AM LIMITING MY DRIVING TO WHAT IS ONLY NECESSARY UNTIL THIS DEFECT IS RESOLVED. I AM ALSO CONSIDERING OTHER OPTIONS.
Additional Notes:
I DRIVE A 2020 ACURA RDX HAVING 1,840 MILES. WHILE DRIVING ON THE HIGHWAY ON TWO SEPARATE OCCASIONS (APPROXIMATELY SEVERAL MONTHS APART), MY CAR HAD SUDDENLY DECELERATED. MY FOOT WAS NOT ON THE BREAK AT ALL. THE CAR WOULD NOT ACCELERATE WHEN APPLYING MY FOOT ON THE ACCELERATOR. FORTUNATELY THERE WAS STILL ENOUGH FORWARD MOTION IN THE CAR FOR ME TO BE ABLE TO PULL OVER TO THE SIDE WITHOUT INCIDENT. AFTER A FEW SECONDS, I STEPPED ON THE ACCELERATOR AGAIN AND THE CAR HAD RETURNED TO NORMAL OPERATION. I BROUGHT THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY COULD NOT FIND OR DUPLICATE THE PROBLEM RELATED TO MY EXPERIENCES. I GAVE THEM COPIES OF MY INTERNET SEARCHES SHOWING OTHER DRIVERS' COMPLAINTS HAVING SIMILAR "LIMP MODE" EXPERIENCES. THE DEALERSHIP CLAIMED THEY ARE NOT AWARE OF THIS PROBLEM AND OF ANY COMPLAINTS. I FIND THIS RESPONSE ABSOLUTELY FRUSTRATING BECAUSE THE SAFETY OF MY FAMILY AND FRIENDS ARE AT STAKE. FOR NOW, I AM LIMITING MY DRIVING TO WHAT IS ONLY NECESSARY UNTIL THIS DEFECT IS RESOLVED. I AM ALSO CONSIDERING OTHER OPTIONS.
Mfg Campaign: 11303032
Recall Date: Jan 30, 2020
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.
Corrective Action:
ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.
Additional Notes:
ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.
Mfg Campaign: 11301394
Recall Date: Jan 23, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE HAVE A 2-MONTH OLD 2020 ACURA RDX. WE PURCHASED THE CAR ON OCTOBER 21ST, 2019. IT HAS APPROXIMATELY 1,500 MILES ON IT AT THIS TIME. WE WERE TRAVELING SOUTHBOUND AT APPROXIMATELY 45 MILES PER HOUR. WE WERE ON A 4-LANE ROAD. AS WE APPROACHED A RAILROAD CROSSING, OUR CAR CAME TO AN ABRUPT AND FORCEFUL HALT IN THE MIDDLE OF THE STREET. THE RAILROAD TRACKS ARE NOT ROUGH AND WE HAD NOT APPLIED THE BRAKES AT ALL. THE LIGHTS WERE NOT FLASHING AND THERE ARE NO GATES AT THIS RAILROAD CROSSING. WE WERE SHOCKED AS THIS WAS COMPLETELY UNEXPECTED. WE ARE WORRIED THAT SHOULD THIS HAPPEN WHEN WE'RE DRIVING IN SNOW OR RAIN, WE MAY LOSE CONTROL OF THE VEHICLE. ALSO, IF THIS SHOULD HAPPEN WHEN WE'RE BEING FOLLOWED BY ANOTHER CAR, IT WILL CERTAINLY RESULT IN AN ACCIDENT. WE HAVE PHOTOGRAPHIC EVIDENCE AND ALSO A DASH-CAMERA VIDEO OF THE INCIDENT AVAILABLE UPON REQUEST.
Corrective Action:
WE HAVE A 2-MONTH OLD 2020 ACURA RDX. WE PURCHASED THE CAR ON OCTOBER 21ST, 2019. IT HAS APPROXIMATELY 1,500 MILES ON IT AT THIS TIME. WE WERE TRAVELING SOUTHBOUND AT APPROXIMATELY 45 MILES PER HOUR. WE WERE ON A 4-LANE ROAD. AS WE APPROACHED A RAILROAD CROSSING, OUR CAR CAME TO AN ABRUPT AND FORCEFUL HALT IN THE MIDDLE OF THE STREET. THE RAILROAD TRACKS ARE NOT ROUGH AND WE HAD NOT APPLIED THE BRAKES AT ALL. THE LIGHTS WERE NOT FLASHING AND THERE ARE NO GATES AT THIS RAILROAD CROSSING. WE WERE SHOCKED AS THIS WAS COMPLETELY UNEXPECTED. WE ARE WORRIED THAT SHOULD THIS HAPPEN WHEN WE'RE DRIVING IN SNOW OR RAIN, WE MAY LOSE CONTROL OF THE VEHICLE. ALSO, IF THIS SHOULD HAPPEN WHEN WE'RE BEING FOLLOWED BY ANOTHER CAR, IT WILL CERTAINLY RESULT IN AN ACCIDENT. WE HAVE PHOTOGRAPHIC EVIDENCE AND ALSO A DASH-CAMERA VIDEO OF THE INCIDENT AVAILABLE UPON REQUEST.
Additional Notes:
WE HAVE A 2-MONTH OLD 2020 ACURA RDX. WE PURCHASED THE CAR ON OCTOBER 21ST, 2019. IT HAS APPROXIMATELY 1,500 MILES ON IT AT THIS TIME. WE WERE TRAVELING SOUTHBOUND AT APPROXIMATELY 45 MILES PER HOUR. WE WERE ON A 4-LANE ROAD. AS WE APPROACHED A RAILROAD CROSSING, OUR CAR CAME TO AN ABRUPT AND FORCEFUL HALT IN THE MIDDLE OF THE STREET. THE RAILROAD TRACKS ARE NOT ROUGH AND WE HAD NOT APPLIED THE BRAKES AT ALL. THE LIGHTS WERE NOT FLASHING AND THERE ARE NO GATES AT THIS RAILROAD CROSSING. WE WERE SHOCKED AS THIS WAS COMPLETELY UNEXPECTED. WE ARE WORRIED THAT SHOULD THIS HAPPEN WHEN WE'RE DRIVING IN SNOW OR RAIN, WE MAY LOSE CONTROL OF THE VEHICLE. ALSO, IF THIS SHOULD HAPPEN WHEN WE'RE BEING FOLLOWED BY ANOTHER CAR, IT WILL CERTAINLY RESULT IN AN ACCIDENT. WE HAVE PHOTOGRAPHIC EVIDENCE AND ALSO A DASH-CAMERA VIDEO OF THE INCIDENT AVAILABLE UPON REQUEST.
Mfg Campaign: 11297905
Recall Date: Jan 8, 2020
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Corrective Action:
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Additional Notes:
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Mfg Campaign: 11297708
Recall Date: Jan 7, 2020
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Corrective Action:
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Additional Notes:
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Mfg Campaign: 11297708
Recall Date: Jan 7, 2020
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
POWER LIFT GATE MAKES A POPPING NOISE WHEN OPENING HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/POWER-LIFTGATE-MAKES-POPPING-NOISE-WHEN-OPENING-983782/
Corrective Action:
POWER LIFT GATE MAKES A POPPING NOISE WHEN OPENING HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/POWER-LIFTGATE-MAKES-POPPING-NOISE-WHEN-OPENING-983782/
Additional Notes:
POWER LIFT GATE MAKES A POPPING NOISE WHEN OPENING HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/POWER-LIFTGATE-MAKES-POPPING-NOISE-WHEN-OPENING-983782/
Mfg Campaign: 11296882
Recall Date: Jan 3, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES, AIR:DISC:ROTOR
Potential Consequences:
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Mfg Campaign: 11290869
Recall Date: Dec 23, 2019
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Mfg Campaign: 11290869
Recall Date: Dec 23, 2019
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