Complaints & Recalls
Official Safety Recalls - Important!
116 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: NDA, QDB, BDC, MDD
Recall Date: Mar 9, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Multiple Codes
Recall Date: Mar 25, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Consumer Complaints
454 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Corrective Action:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Additional Notes:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Mfg Campaign: 11204315
Recall Date: Apr 29, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Corrective Action:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Additional Notes:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Mfg Campaign: 11204315
Recall Date: Apr 29, 2019
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Corrective Action:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Additional Notes:
TRYING TO OVERTAKE SLOWER CAR ON TWO LANE ROAD AT APPROXIMATELY 60MPH, CAR LOST ALL POWER WENT INTO "LIMP MODE" FORCED TO FIND WAY OFF ROAD ON BUSY ROAD. USING 93 OCTANE GAS, SUNNY DAY. WAITED FEW MINUTES RESTARTED VEHICLE. EXTREMELY DANGEROUS SITUATION.
Mfg Campaign: 11204315
Recall Date: Apr 29, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER APPLE'S IOS UPDATE FOR IPHONE, APPLE CARPLAY HAS BECOME UNSTABLE AND CRASHES FOR NO APPARENT REASON RESULTING IN ACTIVE NAVIGATION SERVICES WHILE DRIVING, BECOMING UNUSABLE WITHOUT WARNING. RESTARTING THE ACURA TECHNOLOGY AND/OR THE IPHONE RESULTS IN CONTINUED SPORADIC BUT UNUSEABLE OPERATION. THIS CAN RESULT IN SEVERE DRIVER DISTRACTION AND LEAD TO COLLISIONS RESULTING IN INJURY OR DEATH TO THE VEHICLE OCCUPANTS. ACURA HAS INDICATED TO ME THAT THEY HAVE RECEIVED A NUMBER OF COMPLAINTS OF THIS NATURE AND IS LOOKING INTO IT. CALLS TO APPLE SUPPORT HAVE RESULTED IN AN ATTITUDE OF INDIFFERENCE AND ATTEMPTS TO ATTRIBUTE THE ISSUE TO ACURA & GOOGLE. APPLE'S CURRENT RESPONSE IS TO SEND AN EMAIL TO FEEDBACK@APPLE.COM. THE RESPONSE I AM SEEKING IS TO REQUIRE APPLE/ACURA TO INFORM ACURA CUSTOMERS THAT CARPLAY IS CURRENTLY EXPERIENCES ISSUE AND MAY UNEXPECTEDLY CEASE OPERATION WHILE IN USE AND ADVISE CUSTOMERS TO REFRAIN FROM USING IT UNTIL THE ISSUE IS REMEDIED IN ORDER TO AVOID DRIVER DISTRACTION RESULTING IN POSSIBLE COLLISIONS. ADDITIONALLY I WOULD LIKE TO SEE APPLE & ACURA SETUP SPECIAL EMAIL ADDRESSES FOR OWNERS TO REPORT CARPLAY AND TECHNOLOGY ANOMALIES, WITH A TRACKING SYSTEM IN PLACE TO RESEARCH, ADDRESS THE ISSUES, AND EXPEDITE THE RESOLUTION OF THEM.
Corrective Action:
AFTER APPLE'S IOS UPDATE FOR IPHONE, APPLE CARPLAY HAS BECOME UNSTABLE AND CRASHES FOR NO APPARENT REASON RESULTING IN ACTIVE NAVIGATION SERVICES WHILE DRIVING, BECOMING UNUSABLE WITHOUT WARNING. RESTARTING THE ACURA TECHNOLOGY AND/OR THE IPHONE RESULTS IN CONTINUED SPORADIC BUT UNUSEABLE OPERATION. THIS CAN RESULT IN SEVERE DRIVER DISTRACTION AND LEAD TO COLLISIONS RESULTING IN INJURY OR DEATH TO THE VEHICLE OCCUPANTS. ACURA HAS INDICATED TO ME THAT THEY HAVE RECEIVED A NUMBER OF COMPLAINTS OF THIS NATURE AND IS LOOKING INTO IT. CALLS TO APPLE SUPPORT HAVE RESULTED IN AN ATTITUDE OF INDIFFERENCE AND ATTEMPTS TO ATTRIBUTE THE ISSUE TO ACURA & GOOGLE. APPLE'S CURRENT RESPONSE IS TO SEND AN EMAIL TO FEEDBACK@APPLE.COM. THE RESPONSE I AM SEEKING IS TO REQUIRE APPLE/ACURA TO INFORM ACURA CUSTOMERS THAT CARPLAY IS CURRENTLY EXPERIENCES ISSUE AND MAY UNEXPECTEDLY CEASE OPERATION WHILE IN USE AND ADVISE CUSTOMERS TO REFRAIN FROM USING IT UNTIL THE ISSUE IS REMEDIED IN ORDER TO AVOID DRIVER DISTRACTION RESULTING IN POSSIBLE COLLISIONS. ADDITIONALLY I WOULD LIKE TO SEE APPLE & ACURA SETUP SPECIAL EMAIL ADDRESSES FOR OWNERS TO REPORT CARPLAY AND TECHNOLOGY ANOMALIES, WITH A TRACKING SYSTEM IN PLACE TO RESEARCH, ADDRESS THE ISSUES, AND EXPEDITE THE RESOLUTION OF THEM.
Additional Notes:
AFTER APPLE'S IOS UPDATE FOR IPHONE, APPLE CARPLAY HAS BECOME UNSTABLE AND CRASHES FOR NO APPARENT REASON RESULTING IN ACTIVE NAVIGATION SERVICES WHILE DRIVING, BECOMING UNUSABLE WITHOUT WARNING. RESTARTING THE ACURA TECHNOLOGY AND/OR THE IPHONE RESULTS IN CONTINUED SPORADIC BUT UNUSEABLE OPERATION. THIS CAN RESULT IN SEVERE DRIVER DISTRACTION AND LEAD TO COLLISIONS RESULTING IN INJURY OR DEATH TO THE VEHICLE OCCUPANTS. ACURA HAS INDICATED TO ME THAT THEY HAVE RECEIVED A NUMBER OF COMPLAINTS OF THIS NATURE AND IS LOOKING INTO IT. CALLS TO APPLE SUPPORT HAVE RESULTED IN AN ATTITUDE OF INDIFFERENCE AND ATTEMPTS TO ATTRIBUTE THE ISSUE TO ACURA & GOOGLE. APPLE'S CURRENT RESPONSE IS TO SEND AN EMAIL TO FEEDBACK@APPLE.COM. THE RESPONSE I AM SEEKING IS TO REQUIRE APPLE/ACURA TO INFORM ACURA CUSTOMERS THAT CARPLAY IS CURRENTLY EXPERIENCES ISSUE AND MAY UNEXPECTEDLY CEASE OPERATION WHILE IN USE AND ADVISE CUSTOMERS TO REFRAIN FROM USING IT UNTIL THE ISSUE IS REMEDIED IN ORDER TO AVOID DRIVER DISTRACTION RESULTING IN POSSIBLE COLLISIONS. ADDITIONALLY I WOULD LIKE TO SEE APPLE & ACURA SETUP SPECIAL EMAIL ADDRESSES FOR OWNERS TO REPORT CARPLAY AND TECHNOLOGY ANOMALIES, WITH A TRACKING SYSTEM IN PLACE TO RESEARCH, ADDRESS THE ISSUES, AND EXPEDITE THE RESOLUTION OF THEM.
Mfg Campaign: 11203513
Recall Date: Apr 24, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE LOSES ALMOST ALL ENGINE POWER UNDER HARD ACCELERATION. THIS FAULT REQUIRES YOU TO STOP THE VEHICLE AND RESTART TO CONTINUE. ENGINE LIGHT FLASHES YELLOW. THE FIRST TIME THIS OCCURRED WAS AT HIGHWAY SPEED IN A PASSING SITUATION. THE SECOND TIME WAS DURING A FREEWAY MERGE. BOTH INSTANCES COULD HAVE ENDED BADLY AS THE FREEWAYS WERE BUSY AND OTHER VEHICLES AROUND ME WERE TRAVELING AT SPEED. THE FIRST INCIDENT WAS REPORTED TO THE DEALERSHIP AND TO ACURA CORPORATE. NOTHING WAS NOTED AS FAULTY OR CORRECTED.
Corrective Action:
VEHICLE LOSES ALMOST ALL ENGINE POWER UNDER HARD ACCELERATION. THIS FAULT REQUIRES YOU TO STOP THE VEHICLE AND RESTART TO CONTINUE. ENGINE LIGHT FLASHES YELLOW. THE FIRST TIME THIS OCCURRED WAS AT HIGHWAY SPEED IN A PASSING SITUATION. THE SECOND TIME WAS DURING A FREEWAY MERGE. BOTH INSTANCES COULD HAVE ENDED BADLY AS THE FREEWAYS WERE BUSY AND OTHER VEHICLES AROUND ME WERE TRAVELING AT SPEED. THE FIRST INCIDENT WAS REPORTED TO THE DEALERSHIP AND TO ACURA CORPORATE. NOTHING WAS NOTED AS FAULTY OR CORRECTED.
Additional Notes:
VEHICLE LOSES ALMOST ALL ENGINE POWER UNDER HARD ACCELERATION. THIS FAULT REQUIRES YOU TO STOP THE VEHICLE AND RESTART TO CONTINUE. ENGINE LIGHT FLASHES YELLOW. THE FIRST TIME THIS OCCURRED WAS AT HIGHWAY SPEED IN A PASSING SITUATION. THE SECOND TIME WAS DURING A FREEWAY MERGE. BOTH INSTANCES COULD HAVE ENDED BADLY AS THE FREEWAYS WERE BUSY AND OTHER VEHICLES AROUND ME WERE TRAVELING AT SPEED. THE FIRST INCIDENT WAS REPORTED TO THE DEALERSHIP AND TO ACURA CORPORATE. NOTHING WAS NOTED AS FAULTY OR CORRECTED.
Mfg Campaign: 11202983
Recall Date: Apr 22, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
A COUPLE OF DAYS AGO, ONAPRIL 19TH, MY WIFE AND I WERE DRIVING THROUGHCOLUMBUS, GA. IT WAS AROUND 7:00 AM AND RAINING. WE HAD BEEN DRIVING ABOUT 1 1/2 HOURS ANDWE WERE ONLY GOING AROUND30 MPH WHEN I ACCELERATED TO PASS A DUMP TRUCK. THE 2019 RDX (6000 MILES) STARTED ACCELERATING AND THEN LOST ALL POWER. I WAS ABLE TO LIMP OVER TO THE SIDE OF THE ROAD WITHOUT GETTING RUN OVER BY THE DUMP TRUCK BUT IT A WAS VERY SCARY COUPLE OF MINUTES. ITURNED THE RDX OFF FOR A MINUTE, RESTATED AND THEN CONTINUED OUR TRIP. I TOOK THE RDX TO THE ACURA DEALER IN MACON THE FOLLOWING DAY AND EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON NO CODES WERE STORED. THE SERVICE DEPARTMENT DID A HARD RESET OF THE SYSTEM HOPING TO FIX THE PROBLEM. THEY SEEM TO THINK THAT ACURA IS COMING OUT WITH A SOFTWARE FIX SOON BUT THAT ALWAYS SEEMS TO BE THE STANDARD ANSWER. I'M NOW AFRAID TO LET MY WIFE DRIVE THE RDX. ACURA NEEDS TO FIX THIS PROBLEM ASAP BEFORE SOMEONE GETS KILLED.
Corrective Action:
A COUPLE OF DAYS AGO, ONAPRIL 19TH, MY WIFE AND I WERE DRIVING THROUGHCOLUMBUS, GA. IT WAS AROUND 7:00 AM AND RAINING. WE HAD BEEN DRIVING ABOUT 1 1/2 HOURS ANDWE WERE ONLY GOING AROUND30 MPH WHEN I ACCELERATED TO PASS A DUMP TRUCK. THE 2019 RDX (6000 MILES) STARTED ACCELERATING AND THEN LOST ALL POWER. I WAS ABLE TO LIMP OVER TO THE SIDE OF THE ROAD WITHOUT GETTING RUN OVER BY THE DUMP TRUCK BUT IT A WAS VERY SCARY COUPLE OF MINUTES. ITURNED THE RDX OFF FOR A MINUTE, RESTATED AND THEN CONTINUED OUR TRIP. I TOOK THE RDX TO THE ACURA DEALER IN MACON THE FOLLOWING DAY AND EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON NO CODES WERE STORED. THE SERVICE DEPARTMENT DID A HARD RESET OF THE SYSTEM HOPING TO FIX THE PROBLEM. THEY SEEM TO THINK THAT ACURA IS COMING OUT WITH A SOFTWARE FIX SOON BUT THAT ALWAYS SEEMS TO BE THE STANDARD ANSWER. I'M NOW AFRAID TO LET MY WIFE DRIVE THE RDX. ACURA NEEDS TO FIX THIS PROBLEM ASAP BEFORE SOMEONE GETS KILLED.
Additional Notes:
A COUPLE OF DAYS AGO, ONAPRIL 19TH, MY WIFE AND I WERE DRIVING THROUGHCOLUMBUS, GA. IT WAS AROUND 7:00 AM AND RAINING. WE HAD BEEN DRIVING ABOUT 1 1/2 HOURS ANDWE WERE ONLY GOING AROUND30 MPH WHEN I ACCELERATED TO PASS A DUMP TRUCK. THE 2019 RDX (6000 MILES) STARTED ACCELERATING AND THEN LOST ALL POWER. I WAS ABLE TO LIMP OVER TO THE SIDE OF THE ROAD WITHOUT GETTING RUN OVER BY THE DUMP TRUCK BUT IT A WAS VERY SCARY COUPLE OF MINUTES. ITURNED THE RDX OFF FOR A MINUTE, RESTATED AND THEN CONTINUED OUR TRIP. I TOOK THE RDX TO THE ACURA DEALER IN MACON THE FOLLOWING DAY AND EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON NO CODES WERE STORED. THE SERVICE DEPARTMENT DID A HARD RESET OF THE SYSTEM HOPING TO FIX THE PROBLEM. THEY SEEM TO THINK THAT ACURA IS COMING OUT WITH A SOFTWARE FIX SOON BUT THAT ALWAYS SEEMS TO BE THE STANDARD ANSWER. I'M NOW AFRAID TO LET MY WIFE DRIVE THE RDX. ACURA NEEDS TO FIX THIS PROBLEM ASAP BEFORE SOMEONE GETS KILLED.
Mfg Campaign: 11202728
Recall Date: Apr 21, 2019
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
UNCONTROLLED ACCELERATION IN THE TWO EPISODES THAT I DESCRIBED TO THE DEALER WHEN I BROUGHT THE CAR IN FOR SERVICE, I WAS UNAWARE OF THE ACC FEATURE. I HAD NOT YET, AND HAVE STILL NOT, USED ANY CRUISE CONTROL OR ACC. #1. I WAS IN A PARKING LOT OF A COSTCO. I HAD JUST STARTED THE CAR, BACKED OUT OF A SPOT, AND PROCEEDED TO THE END OF THE ROW, WHERE I WOULD NOW TURN LEFT ONTO THE MAIN 2 LANE (1 IN EACH DIRECTION) FEEDER INTO THE PARKING LOT, FROM THE PUBLIC STREET. THERE WAS SOME TRAFFIC COMING FROM THE LEFT AND SOME COMING FROM THE RIGHT, BUT THERE WAS ROOM TO MERGE AND TURN LEFT ONTO THIS FEEDER, TO EXIT THE LOT. AS I BEGAN TO TURN THE WHEEL AND SLOWLY PRESS ON THE GAS PEDAL, THE CAR BEGAN TO ACCELERATE ' AT A MUCH FASTER RATE THAT WAS SAFE IN THE PARKING LOT, AS THERE WERE OTHER ROWS STILL FEEDING INTO THIS EXIT DRIVE. I SLAMMED ON THE BRAKES, AND THE CAR STOPPED. #2. I HAD BEEN DRIVING ON THE FREEWAY FOR AT LEAST 20 MINUTES AND THEN EXITED THE FREEWAY TO GO HOME. AS I NEARED THE LEFT TURN TO ENTER OUR STREET, I STOPPED TO LET ONCOMING TRAFFIC CLEAR, AND THEN I RELEASED THE FOOT BRAKE AND BEGAN TO TURN AND SLOWLY PRESS ON THE GAS PEDAL. AGAIN, THE CAR BEGAN TO ACCELERATE AT A FASTER RATE THAN WAS SAFE ONTO OUR NARROW STREET AND UP A SMALL HILL WITH LIMITED VISIBILITY. AGAIN, I SLAMMED ON THE BRAKES, AND THE CAR STOPPED ' THANKFULLY OUT OF THE ONCOMING TRAFFIC THAT I HAD JUST CROSSED. IN BOTH SCENARIOS, I HAD NOT BEEN USING ANY CRUISE CONTROL OR ACC. IT APPEARS, BUT IS NOT CERTAIN, THAT SOMEHOW THE ACC WAS ACTIVE, AND WHEN I STOPPED TO TURN LEFT, AND THEN ACCELERATED, THE ACC REENGAGED AND ACCELERATED FAR MORE THAN WAS SAFE. I WOULD ALSO POINT OUT THAT 1. IN BOTH CASES, I WAS TURNING LEFT WHEN THE ACCELERATION OCCURRED, AND 2. IN THE EPISODE AT THE COSTCO, I HAD ONLY JUST STARTED MY CAR, BACKED IT OUT OF A SPACE, AND THEN PROCEEDED TO A TURN.
Corrective Action:
UNCONTROLLED ACCELERATION IN THE TWO EPISODES THAT I DESCRIBED TO THE DEALER WHEN I BROUGHT THE CAR IN FOR SERVICE, I WAS UNAWARE OF THE ACC FEATURE. I HAD NOT YET, AND HAVE STILL NOT, USED ANY CRUISE CONTROL OR ACC. #1. I WAS IN A PARKING LOT OF A COSTCO. I HAD JUST STARTED THE CAR, BACKED OUT OF A SPOT, AND PROCEEDED TO THE END OF THE ROW, WHERE I WOULD NOW TURN LEFT ONTO THE MAIN 2 LANE (1 IN EACH DIRECTION) FEEDER INTO THE PARKING LOT, FROM THE PUBLIC STREET. THERE WAS SOME TRAFFIC COMING FROM THE LEFT AND SOME COMING FROM THE RIGHT, BUT THERE WAS ROOM TO MERGE AND TURN LEFT ONTO THIS FEEDER, TO EXIT THE LOT. AS I BEGAN TO TURN THE WHEEL AND SLOWLY PRESS ON THE GAS PEDAL, THE CAR BEGAN TO ACCELERATE ' AT A MUCH FASTER RATE THAT WAS SAFE IN THE PARKING LOT, AS THERE WERE OTHER ROWS STILL FEEDING INTO THIS EXIT DRIVE. I SLAMMED ON THE BRAKES, AND THE CAR STOPPED. #2. I HAD BEEN DRIVING ON THE FREEWAY FOR AT LEAST 20 MINUTES AND THEN EXITED THE FREEWAY TO GO HOME. AS I NEARED THE LEFT TURN TO ENTER OUR STREET, I STOPPED TO LET ONCOMING TRAFFIC CLEAR, AND THEN I RELEASED THE FOOT BRAKE AND BEGAN TO TURN AND SLOWLY PRESS ON THE GAS PEDAL. AGAIN, THE CAR BEGAN TO ACCELERATE AT A FASTER RATE THAN WAS SAFE ONTO OUR NARROW STREET AND UP A SMALL HILL WITH LIMITED VISIBILITY. AGAIN, I SLAMMED ON THE BRAKES, AND THE CAR STOPPED ' THANKFULLY OUT OF THE ONCOMING TRAFFIC THAT I HAD JUST CROSSED. IN BOTH SCENARIOS, I HAD NOT BEEN USING ANY CRUISE CONTROL OR ACC. IT APPEARS, BUT IS NOT CERTAIN, THAT SOMEHOW THE ACC WAS ACTIVE, AND WHEN I STOPPED TO TURN LEFT, AND THEN ACCELERATED, THE ACC REENGAGED AND ACCELERATED FAR MORE THAN WAS SAFE. I WOULD ALSO POINT OUT THAT 1. IN BOTH CASES, I WAS TURNING LEFT WHEN THE ACCELERATION OCCURRED, AND 2. IN THE EPISODE AT THE COSTCO, I HAD ONLY JUST STARTED MY CAR, BACKED IT OUT OF A SPACE, AND THEN PROCEEDED TO A TURN.
Additional Notes:
UNCONTROLLED ACCELERATION IN THE TWO EPISODES THAT I DESCRIBED TO THE DEALER WHEN I BROUGHT THE CAR IN FOR SERVICE, I WAS UNAWARE OF THE ACC FEATURE. I HAD NOT YET, AND HAVE STILL NOT, USED ANY CRUISE CONTROL OR ACC. #1. I WAS IN A PARKING LOT OF A COSTCO. I HAD JUST STARTED THE CAR, BACKED OUT OF A SPOT, AND PROCEEDED TO THE END OF THE ROW, WHERE I WOULD NOW TURN LEFT ONTO THE MAIN 2 LANE (1 IN EACH DIRECTION) FEEDER INTO THE PARKING LOT, FROM THE PUBLIC STREET. THERE WAS SOME TRAFFIC COMING FROM THE LEFT AND SOME COMING FROM THE RIGHT, BUT THERE WAS ROOM TO MERGE AND TURN LEFT ONTO THIS FEEDER, TO EXIT THE LOT. AS I BEGAN TO TURN THE WHEEL AND SLOWLY PRESS ON THE GAS PEDAL, THE CAR BEGAN TO ACCELERATE ' AT A MUCH FASTER RATE THAT WAS SAFE IN THE PARKING LOT, AS THERE WERE OTHER ROWS STILL FEEDING INTO THIS EXIT DRIVE. I SLAMMED ON THE BRAKES, AND THE CAR STOPPED. #2. I HAD BEEN DRIVING ON THE FREEWAY FOR AT LEAST 20 MINUTES AND THEN EXITED THE FREEWAY TO GO HOME. AS I NEARED THE LEFT TURN TO ENTER OUR STREET, I STOPPED TO LET ONCOMING TRAFFIC CLEAR, AND THEN I RELEASED THE FOOT BRAKE AND BEGAN TO TURN AND SLOWLY PRESS ON THE GAS PEDAL. AGAIN, THE CAR BEGAN TO ACCELERATE AT A FASTER RATE THAN WAS SAFE ONTO OUR NARROW STREET AND UP A SMALL HILL WITH LIMITED VISIBILITY. AGAIN, I SLAMMED ON THE BRAKES, AND THE CAR STOPPED ' THANKFULLY OUT OF THE ONCOMING TRAFFIC THAT I HAD JUST CROSSED. IN BOTH SCENARIOS, I HAD NOT BEEN USING ANY CRUISE CONTROL OR ACC. IT APPEARS, BUT IS NOT CERTAIN, THAT SOMEHOW THE ACC WAS ACTIVE, AND WHEN I STOPPED TO TURN LEFT, AND THEN ACCELERATED, THE ACC REENGAGED AND ACCELERATED FAR MORE THAN WAS SAFE. I WOULD ALSO POINT OUT THAT 1. IN BOTH CASES, I WAS TURNING LEFT WHEN THE ACCELERATION OCCURRED, AND 2. IN THE EPISODE AT THE COSTCO, I HAD ONLY JUST STARTED MY CAR, BACKED IT OUT OF A SPACE, AND THEN PROCEEDED TO A TURN.
Mfg Campaign: 11202571
Recall Date: Apr 19, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I AM SUBMITTING THIS TICKET TO DOCUMENT A HAZARDOUS SCENARIO THAT I HAVE EXPERIENCED TWO TIMES SINCE PURCHASING MY BRAND NEW 2019 ACURA RDX. INCIDENTS OCCURRED WHILE DRIVING IN OHIO AND PENNSYLVANIA ON COOL DAYS (AMBIENT TEMPERATURES BETWEEN 30 AND 50 DEG FAHRENHEIT), WITH AND WITHOUT RAINFALL. THE FOLLOWING CONDITIONS WERE TRUE FOR BOTH OCCURRENCES. WHILE DRIVING ON AN INTERSTATE HIGHWAY WITH ADAPTIVE CRUISE CONTROL [WITH LOW SPEED FOLLOW] AND LANE-KEEPING SYSTEMS ENABLED, I DECIDE TO OVERTAKE A SLOWER VEHICLE AHEAD OF ME. I DEPRESS THE ACCELERATOR PEDAL WITHOUT DISABLING THE CRUISE CONTROL FUNCTIONS AND CHANGE LANES TO THE FASTER LANE. JUST AS I EXECUTE THIS MANEUVER, THE ENGINE SIMULTANEOUSLY GOES INTO LIMP MODE -- THE MAXIMUM POWER OUTPUT DECREASES DRAMATICALLY AND THE MALFUNCTION INDICATION LAMP (CEL) IS BLINKING. AT THIS POINT I HAVE TO GET ACROSS ALL LANES OF THE HIGHWAY TO PULL ONTO THE SHOULDER, AND I HAVE TO DO THIS WHILE THE VEHICLE IS SLOWING DOWN. REFERENCING MY OWNER'S GUIDE, I SEE THAT THE BLINKING CEL INDICATES A MISFIRE IN THE ENGINE'S CYLINDERS IS DETECTED, AND AS INSTRUCTED I TURN OFF THE ENGINE IN A "SAFE" PLACE AND WAIT FOR THE ENGINE TO COOL DOWN. WHEN I RESTART THE ENGINE, THE CEL IS CLEARED AND THE VEHICLE RESUMES NORMAL FUNCTION. I TOOK MY VEHICLE IN FOR ITS FIRST SERVICE APPOINTMENT YESTERDAY. I PROVIDED THIS ANECDOTE TO MY SERVICE ADVISOR, AND ASKED THAT WE CHECK ERROR CODE LOGS AND INSPECT COMPONENT SYSTEMS FOR DAMAGE. I WAS INFORMED THAT THERE WERE NO ERROR CODES LOGGED, AND THAT THERE SHOULD BE SUCH A LOG IF, IN FACT, THE CEL WAS INDICATING. ALL COMPONENT SYSTEMS PASSED INSPECTION/DIAGNOSIS. I AM ATTACHING A PDF CONTAINING THE FULL DESCRIPTION TEXT OF THE TICKET SUBMISSION THAT I HAVE MADE TO ACURA CLIENT SERVICES.
Corrective Action:
I AM SUBMITTING THIS TICKET TO DOCUMENT A HAZARDOUS SCENARIO THAT I HAVE EXPERIENCED TWO TIMES SINCE PURCHASING MY BRAND NEW 2019 ACURA RDX. INCIDENTS OCCURRED WHILE DRIVING IN OHIO AND PENNSYLVANIA ON COOL DAYS (AMBIENT TEMPERATURES BETWEEN 30 AND 50 DEG FAHRENHEIT), WITH AND WITHOUT RAINFALL. THE FOLLOWING CONDITIONS WERE TRUE FOR BOTH OCCURRENCES. WHILE DRIVING ON AN INTERSTATE HIGHWAY WITH ADAPTIVE CRUISE CONTROL [WITH LOW SPEED FOLLOW] AND LANE-KEEPING SYSTEMS ENABLED, I DECIDE TO OVERTAKE A SLOWER VEHICLE AHEAD OF ME. I DEPRESS THE ACCELERATOR PEDAL WITHOUT DISABLING THE CRUISE CONTROL FUNCTIONS AND CHANGE LANES TO THE FASTER LANE. JUST AS I EXECUTE THIS MANEUVER, THE ENGINE SIMULTANEOUSLY GOES INTO LIMP MODE -- THE MAXIMUM POWER OUTPUT DECREASES DRAMATICALLY AND THE MALFUNCTION INDICATION LAMP (CEL) IS BLINKING. AT THIS POINT I HAVE TO GET ACROSS ALL LANES OF THE HIGHWAY TO PULL ONTO THE SHOULDER, AND I HAVE TO DO THIS WHILE THE VEHICLE IS SLOWING DOWN. REFERENCING MY OWNER'S GUIDE, I SEE THAT THE BLINKING CEL INDICATES A MISFIRE IN THE ENGINE'S CYLINDERS IS DETECTED, AND AS INSTRUCTED I TURN OFF THE ENGINE IN A "SAFE" PLACE AND WAIT FOR THE ENGINE TO COOL DOWN. WHEN I RESTART THE ENGINE, THE CEL IS CLEARED AND THE VEHICLE RESUMES NORMAL FUNCTION. I TOOK MY VEHICLE IN FOR ITS FIRST SERVICE APPOINTMENT YESTERDAY. I PROVIDED THIS ANECDOTE TO MY SERVICE ADVISOR, AND ASKED THAT WE CHECK ERROR CODE LOGS AND INSPECT COMPONENT SYSTEMS FOR DAMAGE. I WAS INFORMED THAT THERE WERE NO ERROR CODES LOGGED, AND THAT THERE SHOULD BE SUCH A LOG IF, IN FACT, THE CEL WAS INDICATING. ALL COMPONENT SYSTEMS PASSED INSPECTION/DIAGNOSIS. I AM ATTACHING A PDF CONTAINING THE FULL DESCRIPTION TEXT OF THE TICKET SUBMISSION THAT I HAVE MADE TO ACURA CLIENT SERVICES.
Additional Notes:
I AM SUBMITTING THIS TICKET TO DOCUMENT A HAZARDOUS SCENARIO THAT I HAVE EXPERIENCED TWO TIMES SINCE PURCHASING MY BRAND NEW 2019 ACURA RDX. INCIDENTS OCCURRED WHILE DRIVING IN OHIO AND PENNSYLVANIA ON COOL DAYS (AMBIENT TEMPERATURES BETWEEN 30 AND 50 DEG FAHRENHEIT), WITH AND WITHOUT RAINFALL. THE FOLLOWING CONDITIONS WERE TRUE FOR BOTH OCCURRENCES. WHILE DRIVING ON AN INTERSTATE HIGHWAY WITH ADAPTIVE CRUISE CONTROL [WITH LOW SPEED FOLLOW] AND LANE-KEEPING SYSTEMS ENABLED, I DECIDE TO OVERTAKE A SLOWER VEHICLE AHEAD OF ME. I DEPRESS THE ACCELERATOR PEDAL WITHOUT DISABLING THE CRUISE CONTROL FUNCTIONS AND CHANGE LANES TO THE FASTER LANE. JUST AS I EXECUTE THIS MANEUVER, THE ENGINE SIMULTANEOUSLY GOES INTO LIMP MODE -- THE MAXIMUM POWER OUTPUT DECREASES DRAMATICALLY AND THE MALFUNCTION INDICATION LAMP (CEL) IS BLINKING. AT THIS POINT I HAVE TO GET ACROSS ALL LANES OF THE HIGHWAY TO PULL ONTO THE SHOULDER, AND I HAVE TO DO THIS WHILE THE VEHICLE IS SLOWING DOWN. REFERENCING MY OWNER'S GUIDE, I SEE THAT THE BLINKING CEL INDICATES A MISFIRE IN THE ENGINE'S CYLINDERS IS DETECTED, AND AS INSTRUCTED I TURN OFF THE ENGINE IN A "SAFE" PLACE AND WAIT FOR THE ENGINE TO COOL DOWN. WHEN I RESTART THE ENGINE, THE CEL IS CLEARED AND THE VEHICLE RESUMES NORMAL FUNCTION. I TOOK MY VEHICLE IN FOR ITS FIRST SERVICE APPOINTMENT YESTERDAY. I PROVIDED THIS ANECDOTE TO MY SERVICE ADVISOR, AND ASKED THAT WE CHECK ERROR CODE LOGS AND INSPECT COMPONENT SYSTEMS FOR DAMAGE. I WAS INFORMED THAT THERE WERE NO ERROR CODES LOGGED, AND THAT THERE SHOULD BE SUCH A LOG IF, IN FACT, THE CEL WAS INDICATING. ALL COMPONENT SYSTEMS PASSED INSPECTION/DIAGNOSIS. I AM ATTACHING A PDF CONTAINING THE FULL DESCRIPTION TEXT OF THE TICKET SUBMISSION THAT I HAVE MADE TO ACURA CLIENT SERVICES.
Mfg Campaign: 11197113
Recall Date: Apr 18, 2019
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SQUEAKING AND SHAKING BRAKES SINCE CAR WAS PURCHASED. HAS BEEN TO DEALER 3 TIMES. ACURA SAYS THIS IS A KNOWN ISSUE ON ALL 2019 RDXS YET HAS NOT PROVIDED A FIX. THIS IS UNSAFE AND NEEDS RECALLED
Corrective Action:
SQUEAKING AND SHAKING BRAKES SINCE CAR WAS PURCHASED. HAS BEEN TO DEALER 3 TIMES. ACURA SAYS THIS IS A KNOWN ISSUE ON ALL 2019 RDXS YET HAS NOT PROVIDED A FIX. THIS IS UNSAFE AND NEEDS RECALLED
Additional Notes:
SQUEAKING AND SHAKING BRAKES SINCE CAR WAS PURCHASED. HAS BEEN TO DEALER 3 TIMES. ACURA SAYS THIS IS A KNOWN ISSUE ON ALL 2019 RDXS YET HAS NOT PROVIDED A FIX. THIS IS UNSAFE AND NEEDS RECALLED
Mfg Campaign: 11196098
Recall Date: Apr 14, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING ABOVE 65 MPH AND PASSING, MY ENGINE HAS STALLED ON THREE DIFFERENT OCCASIONS. ONCE AT 1200 MILES AND THE OTHER TWICE IN ONE DAY AT 4,000 MILES. THE CAR OBVIOUSLY LOSES ALL POWER CAUSING ME TO HAVE TO MERGE RIGHT IN TRAFFIC TO THE SHOULDER TO RESTART THE CAR. EACH TIME IS WAS UNDER FULL ACCELERATION AND IN HIGH TRAFFIC CONDITIONS.
Corrective Action:
WHEN DRIVING ABOVE 65 MPH AND PASSING, MY ENGINE HAS STALLED ON THREE DIFFERENT OCCASIONS. ONCE AT 1200 MILES AND THE OTHER TWICE IN ONE DAY AT 4,000 MILES. THE CAR OBVIOUSLY LOSES ALL POWER CAUSING ME TO HAVE TO MERGE RIGHT IN TRAFFIC TO THE SHOULDER TO RESTART THE CAR. EACH TIME IS WAS UNDER FULL ACCELERATION AND IN HIGH TRAFFIC CONDITIONS.
Additional Notes:
WHEN DRIVING ABOVE 65 MPH AND PASSING, MY ENGINE HAS STALLED ON THREE DIFFERENT OCCASIONS. ONCE AT 1200 MILES AND THE OTHER TWICE IN ONE DAY AT 4,000 MILES. THE CAR OBVIOUSLY LOSES ALL POWER CAUSING ME TO HAVE TO MERGE RIGHT IN TRAFFIC TO THE SHOULDER TO RESTART THE CAR. EACH TIME IS WAS UNDER FULL ACCELERATION AND IN HIGH TRAFFIC CONDITIONS.
Mfg Campaign: 11194613
Recall Date: Apr 8, 2019
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THERE IS A CONSTANT SQUEALING WHILE BRAKING FROM THE FRONT BRAKES AT ALL OUTSIDE TEMPERATURES.
Corrective Action:
THERE IS A CONSTANT SQUEALING WHILE BRAKING FROM THE FRONT BRAKES AT ALL OUTSIDE TEMPERATURES.
Additional Notes:
THERE IS A CONSTANT SQUEALING WHILE BRAKING FROM THE FRONT BRAKES AT ALL OUTSIDE TEMPERATURES.
Mfg Campaign: 11192084
Recall Date: Mar 27, 2019
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ACURA HAS A TELEVISION AD WHERE THEY AIM THE ACURA RDX HEADLIGHTS DIRECTLY AT THE VIEWER. IT IS PAINFUL, EVEN ON TV. THESE HEADLIGHTS VIOLATE THE UN TREATY ON TORTURE. ACURA MUST IMMEDIATELY RECALL THESE HEADLIGHTS AND REPLACE WITH SOFT, INCANDESCENT BULBS THAT DO NOT CAUSE PSYCHOLOGICAL TORTURE AND EYE DAMAGE.
Corrective Action:
ACURA HAS A TELEVISION AD WHERE THEY AIM THE ACURA RDX HEADLIGHTS DIRECTLY AT THE VIEWER. IT IS PAINFUL, EVEN ON TV. THESE HEADLIGHTS VIOLATE THE UN TREATY ON TORTURE. ACURA MUST IMMEDIATELY RECALL THESE HEADLIGHTS AND REPLACE WITH SOFT, INCANDESCENT BULBS THAT DO NOT CAUSE PSYCHOLOGICAL TORTURE AND EYE DAMAGE.
Additional Notes:
ACURA HAS A TELEVISION AD WHERE THEY AIM THE ACURA RDX HEADLIGHTS DIRECTLY AT THE VIEWER. IT IS PAINFUL, EVEN ON TV. THESE HEADLIGHTS VIOLATE THE UN TREATY ON TORTURE. ACURA MUST IMMEDIATELY RECALL THESE HEADLIGHTS AND REPLACE WITH SOFT, INCANDESCENT BULBS THAT DO NOT CAUSE PSYCHOLOGICAL TORTURE AND EYE DAMAGE.
Mfg Campaign: 11190644
Recall Date: Mar 22, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
TRAVELING ON INTERSTATE HIGHWAY, HIT THE GAS TO GET PAST ANOTHER CAR, AND CAR LOST POWER AND THE ENGINE LIGHT STARTED BLINKING. PULLED OVER TO SHOULDER, SHUT IT DOWN, RESTARTED, AND IT WAS FINE AFTER THAT. WEATHER CONDITIONS WERE VERY HUMID. FORTUNATELY WAS NOT REAR-ENDED BUT WAS A VERY DANGEROUS SITUATION. TOOK CAR TO DEALER, NO CODES WERE FOUND. OTHER OWNERS HAVE REPORTED SIMILAR EXPERIENCE WITH THIS VEHICLE AT SIMILAR SPEEDS AND WEATHER CONDITIONS.
Corrective Action:
TRAVELING ON INTERSTATE HIGHWAY, HIT THE GAS TO GET PAST ANOTHER CAR, AND CAR LOST POWER AND THE ENGINE LIGHT STARTED BLINKING. PULLED OVER TO SHOULDER, SHUT IT DOWN, RESTARTED, AND IT WAS FINE AFTER THAT. WEATHER CONDITIONS WERE VERY HUMID. FORTUNATELY WAS NOT REAR-ENDED BUT WAS A VERY DANGEROUS SITUATION. TOOK CAR TO DEALER, NO CODES WERE FOUND. OTHER OWNERS HAVE REPORTED SIMILAR EXPERIENCE WITH THIS VEHICLE AT SIMILAR SPEEDS AND WEATHER CONDITIONS.
Additional Notes:
TRAVELING ON INTERSTATE HIGHWAY, HIT THE GAS TO GET PAST ANOTHER CAR, AND CAR LOST POWER AND THE ENGINE LIGHT STARTED BLINKING. PULLED OVER TO SHOULDER, SHUT IT DOWN, RESTARTED, AND IT WAS FINE AFTER THAT. WEATHER CONDITIONS WERE VERY HUMID. FORTUNATELY WAS NOT REAR-ENDED BUT WAS A VERY DANGEROUS SITUATION. TOOK CAR TO DEALER, NO CODES WERE FOUND. OTHER OWNERS HAVE REPORTED SIMILAR EXPERIENCE WITH THIS VEHICLE AT SIMILAR SPEEDS AND WEATHER CONDITIONS.
Mfg Campaign: 11190090
Recall Date: Mar 19, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INFOTAINMENT SYSTEM HAS MULTIPLE GLITCHES CAUSING MANY OF THE FEATURES, RADIO, GPS OPERATION, DRIVE MODE CHANGES, SOUND, CLOCK FREEZING, KNOBS AND DIALS NOT WORKING. REPORTED TO DEALERSHIP AND WENT IN SEVERAL TIMES. THEY SAID THERE WERE UPDATES WHICH THEY TRIED TO INSTALL AND THE VEHICLE DIDN'T RESPOND TO ANY UPDATES PROVIDED BY ACURA. CALLED ACURA, GOT A CASE NUMBER, AND WAS VIRTUALLY TOLD THEY ARE STILL WORKING ON THESE PROBLEMS . THESE 2019 CARS HAVE BEEN OUT SINCE MAY OF 2018 AND THEY ARE STILL MANUFACTURING CARS AND PUTTING THEM OUT TO THE CONSUMER KNOWING THESE ELECTRICAL AND SYSTEM ISSUES HAVE NEVER BEEN ADDRESSED PROPERLY. THESE PROBLEMS HAPPEN WHETHER THE VEHICLE IS STATIONARY, IN MOTION, CITY OR HIGHWAY DRIVING. THE PROBLEMS ARE INTERMITTENT. IT DOES BECOME A SAFELY ISSUE WHEN SOMETHING HAPPENS BECAUSE THE DRIVER IS NOT ABLE TO DEAL WITH ISSUES WHILE OPERATING THE VEHICLE. ACURA HAS BEEN LESS THAN COOPERATIVE WITH EITHER THE DEALERSHIP OR THE CONSUMER, JUST TELLING ALL THEY ARE SORRY TO BE PATIENT "THEY ARE WORKING ON IT". MY VEHICLE HAS BEEN DOING THIS FOR SEVERAL MONTHS (SINCE THE DAY I DROVE IT OUT OF THE LOT.) I HAVE SCREEN SHOTS OF THE MESSAGES RECEIVED ON THE SCREEN WHEN IT IS INOPERABLE AND WELL DOCUMENTED NOTES AND DATES AS TO WHEN IT WAS REPORTED TO THE DEALER AND TO THE ACURA SERVICE REPRESENTED.
Corrective Action:
INFOTAINMENT SYSTEM HAS MULTIPLE GLITCHES CAUSING MANY OF THE FEATURES, RADIO, GPS OPERATION, DRIVE MODE CHANGES, SOUND, CLOCK FREEZING, KNOBS AND DIALS NOT WORKING. REPORTED TO DEALERSHIP AND WENT IN SEVERAL TIMES. THEY SAID THERE WERE UPDATES WHICH THEY TRIED TO INSTALL AND THE VEHICLE DIDN'T RESPOND TO ANY UPDATES PROVIDED BY ACURA. CALLED ACURA, GOT A CASE NUMBER, AND WAS VIRTUALLY TOLD THEY ARE STILL WORKING ON THESE PROBLEMS . THESE 2019 CARS HAVE BEEN OUT SINCE MAY OF 2018 AND THEY ARE STILL MANUFACTURING CARS AND PUTTING THEM OUT TO THE CONSUMER KNOWING THESE ELECTRICAL AND SYSTEM ISSUES HAVE NEVER BEEN ADDRESSED PROPERLY. THESE PROBLEMS HAPPEN WHETHER THE VEHICLE IS STATIONARY, IN MOTION, CITY OR HIGHWAY DRIVING. THE PROBLEMS ARE INTERMITTENT. IT DOES BECOME A SAFELY ISSUE WHEN SOMETHING HAPPENS BECAUSE THE DRIVER IS NOT ABLE TO DEAL WITH ISSUES WHILE OPERATING THE VEHICLE. ACURA HAS BEEN LESS THAN COOPERATIVE WITH EITHER THE DEALERSHIP OR THE CONSUMER, JUST TELLING ALL THEY ARE SORRY TO BE PATIENT "THEY ARE WORKING ON IT". MY VEHICLE HAS BEEN DOING THIS FOR SEVERAL MONTHS (SINCE THE DAY I DROVE IT OUT OF THE LOT.) I HAVE SCREEN SHOTS OF THE MESSAGES RECEIVED ON THE SCREEN WHEN IT IS INOPERABLE AND WELL DOCUMENTED NOTES AND DATES AS TO WHEN IT WAS REPORTED TO THE DEALER AND TO THE ACURA SERVICE REPRESENTED.
Additional Notes:
INFOTAINMENT SYSTEM HAS MULTIPLE GLITCHES CAUSING MANY OF THE FEATURES, RADIO, GPS OPERATION, DRIVE MODE CHANGES, SOUND, CLOCK FREEZING, KNOBS AND DIALS NOT WORKING. REPORTED TO DEALERSHIP AND WENT IN SEVERAL TIMES. THEY SAID THERE WERE UPDATES WHICH THEY TRIED TO INSTALL AND THE VEHICLE DIDN'T RESPOND TO ANY UPDATES PROVIDED BY ACURA. CALLED ACURA, GOT A CASE NUMBER, AND WAS VIRTUALLY TOLD THEY ARE STILL WORKING ON THESE PROBLEMS . THESE 2019 CARS HAVE BEEN OUT SINCE MAY OF 2018 AND THEY ARE STILL MANUFACTURING CARS AND PUTTING THEM OUT TO THE CONSUMER KNOWING THESE ELECTRICAL AND SYSTEM ISSUES HAVE NEVER BEEN ADDRESSED PROPERLY. THESE PROBLEMS HAPPEN WHETHER THE VEHICLE IS STATIONARY, IN MOTION, CITY OR HIGHWAY DRIVING. THE PROBLEMS ARE INTERMITTENT. IT DOES BECOME A SAFELY ISSUE WHEN SOMETHING HAPPENS BECAUSE THE DRIVER IS NOT ABLE TO DEAL WITH ISSUES WHILE OPERATING THE VEHICLE. ACURA HAS BEEN LESS THAN COOPERATIVE WITH EITHER THE DEALERSHIP OR THE CONSUMER, JUST TELLING ALL THEY ARE SORRY TO BE PATIENT "THEY ARE WORKING ON IT". MY VEHICLE HAS BEEN DOING THIS FOR SEVERAL MONTHS (SINCE THE DAY I DROVE IT OUT OF THE LOT.) I HAVE SCREEN SHOTS OF THE MESSAGES RECEIVED ON THE SCREEN WHEN IT IS INOPERABLE AND WELL DOCUMENTED NOTES AND DATES AS TO WHEN IT WAS REPORTED TO THE DEALER AND TO THE ACURA SERVICE REPRESENTED.
Mfg Campaign: 11187042
Recall Date: Mar 15, 2019
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING MY CAR ON AN EXPRESSWAY IN MILD RAIN AND STOPPED AT A RED LIGHT WHEN I HEARD A LOUD BANG. I WAS CONCERNED AND PULLED IN IMMEDIATELY INTO A GAS STATION. THE MOONROOF SHADE WAS OPEN. I GOT OUT OF THE CAR AND INSPECTED AROUND BUT DIDNOT SEE ANYTHING NOTICEABLE. AS I GOT INTO THE CAR TO DRIVE, I NOTICED A PIECE OF GLASS FALLING. THAT IS WHEN I LOOKED UP AND TO MY UTTER DISMAY SAW THAT THE FRONT PART OF THE PANORAMIC MOON ROOF WAS TOTALLY SHATTERED. THAT'S WHAT CAUSED THE LOUD BANG. I PULLED THE MOON ROOF SHADE AND RETURNED HOME IMMEDIATELY. AFTER REACHING HOME, I CHECKED THE ROOF TO FIND A LARGE PART OF THE ROOF WAS MISSING AND THE SIDES CRACKED. I HAD THE CAR TOWED TO THE DEALERSHIP. I AM 100% SURE THAT NOTHING HIT MY CAR. THIS IS A SECURITY HAZARD AND NEED TO BE TAKEN SERIOUSLY BY ACURA/HONDA. TO PUT THINGS INTO PERSPECTIVE, THIS CAR WAS BOUGHT 6 MONTHS AGO BRAND NEW AND HAS JUST 3500 MILES ON IT. NOT GOOD.
Corrective Action:
I WAS DRIVING MY CAR ON AN EXPRESSWAY IN MILD RAIN AND STOPPED AT A RED LIGHT WHEN I HEARD A LOUD BANG. I WAS CONCERNED AND PULLED IN IMMEDIATELY INTO A GAS STATION. THE MOONROOF SHADE WAS OPEN. I GOT OUT OF THE CAR AND INSPECTED AROUND BUT DIDNOT SEE ANYTHING NOTICEABLE. AS I GOT INTO THE CAR TO DRIVE, I NOTICED A PIECE OF GLASS FALLING. THAT IS WHEN I LOOKED UP AND TO MY UTTER DISMAY SAW THAT THE FRONT PART OF THE PANORAMIC MOON ROOF WAS TOTALLY SHATTERED. THAT'S WHAT CAUSED THE LOUD BANG. I PULLED THE MOON ROOF SHADE AND RETURNED HOME IMMEDIATELY. AFTER REACHING HOME, I CHECKED THE ROOF TO FIND A LARGE PART OF THE ROOF WAS MISSING AND THE SIDES CRACKED. I HAD THE CAR TOWED TO THE DEALERSHIP. I AM 100% SURE THAT NOTHING HIT MY CAR. THIS IS A SECURITY HAZARD AND NEED TO BE TAKEN SERIOUSLY BY ACURA/HONDA. TO PUT THINGS INTO PERSPECTIVE, THIS CAR WAS BOUGHT 6 MONTHS AGO BRAND NEW AND HAS JUST 3500 MILES ON IT. NOT GOOD.
Additional Notes:
I WAS DRIVING MY CAR ON AN EXPRESSWAY IN MILD RAIN AND STOPPED AT A RED LIGHT WHEN I HEARD A LOUD BANG. I WAS CONCERNED AND PULLED IN IMMEDIATELY INTO A GAS STATION. THE MOONROOF SHADE WAS OPEN. I GOT OUT OF THE CAR AND INSPECTED AROUND BUT DIDNOT SEE ANYTHING NOTICEABLE. AS I GOT INTO THE CAR TO DRIVE, I NOTICED A PIECE OF GLASS FALLING. THAT IS WHEN I LOOKED UP AND TO MY UTTER DISMAY SAW THAT THE FRONT PART OF THE PANORAMIC MOON ROOF WAS TOTALLY SHATTERED. THAT'S WHAT CAUSED THE LOUD BANG. I PULLED THE MOON ROOF SHADE AND RETURNED HOME IMMEDIATELY. AFTER REACHING HOME, I CHECKED THE ROOF TO FIND A LARGE PART OF THE ROOF WAS MISSING AND THE SIDES CRACKED. I HAD THE CAR TOWED TO THE DEALERSHIP. I AM 100% SURE THAT NOTHING HIT MY CAR. THIS IS A SECURITY HAZARD AND NEED TO BE TAKEN SERIOUSLY BY ACURA/HONDA. TO PUT THINGS INTO PERSPECTIVE, THIS CAR WAS BOUGHT 6 MONTHS AGO BRAND NEW AND HAS JUST 3500 MILES ON IT. NOT GOOD.
Mfg Campaign: 11185602
Recall Date: Mar 10, 2019
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AUTO HIGH BEAMS APPEAR TO TURN ON WHEN THERE ARE LIGHT COLORED VEHICLES IN FRONT OF THE CAR. THIS ISSUE DOES NOT APPEAR TO BE ISOLATED TO OUR VEHICLE: HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/AUTO-HIGH-BEAM-NOT-ADVERTISED-975370/. MY WIFE INDICATED SHE HAD EXPERIENCED THIS MULTIPLE TIMES BEFORE. I EXPERIENCED IT JUST YESTERDAY GOING ABOUT 20-25 MPH ON A ONE LANE ROAD WITTH A WHITE CAR IN FRONT OF US AND CARS COMING IN THE OTHER DIRECTION!
Corrective Action:
AUTO HIGH BEAMS APPEAR TO TURN ON WHEN THERE ARE LIGHT COLORED VEHICLES IN FRONT OF THE CAR. THIS ISSUE DOES NOT APPEAR TO BE ISOLATED TO OUR VEHICLE: HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/AUTO-HIGH-BEAM-NOT-ADVERTISED-975370/. MY WIFE INDICATED SHE HAD EXPERIENCED THIS MULTIPLE TIMES BEFORE. I EXPERIENCED IT JUST YESTERDAY GOING ABOUT 20-25 MPH ON A ONE LANE ROAD WITTH A WHITE CAR IN FRONT OF US AND CARS COMING IN THE OTHER DIRECTION!
Additional Notes:
AUTO HIGH BEAMS APPEAR TO TURN ON WHEN THERE ARE LIGHT COLORED VEHICLES IN FRONT OF THE CAR. THIS ISSUE DOES NOT APPEAR TO BE ISOLATED TO OUR VEHICLE: HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/AUTO-HIGH-BEAM-NOT-ADVERTISED-975370/. MY WIFE INDICATED SHE HAD EXPERIENCED THIS MULTIPLE TIMES BEFORE. I EXPERIENCED IT JUST YESTERDAY GOING ABOUT 20-25 MPH ON A ONE LANE ROAD WITTH A WHITE CAR IN FRONT OF US AND CARS COMING IN THE OTHER DIRECTION!
Mfg Campaign: 11184255
Recall Date: Mar 5, 2019
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
2019 ACURA RDX A SPEC, HAS HAD A REPEATED ISSUE WITH THE FRONT PASSENGER AIRBAG INDICATOR LIGHT COMING ON WHEN A PASSENGER IS IN THE FRONT SEAT. PASSENGER IS 120 LB FEMALE AND THE LIGHT HAS REPEATEDLY COME ON AND STAYS ON UNTIL THE VEHICLE IS STOPPED WITH THE IGNITION SWITCH AND RESTARTED. THIS HAS BEEN A RANDOM ISSUE THAT HAS BEEN DOCUMENTED WITH VIDEO AND SHOWN TO THE DEALERSHIP. DEALERSHIP HAS WITNESSED ISSUE IN PERSON WHILE THE VEHICLE WAS CONNECTED TO THEIR COMPUTER. ACURA HAS REPLACED THE SEAT FRAME, WEIGHT PLATE AND NEW SENSORS ALONG WITH THE SUPPLEMENTAL RESTRAINT SYSTEM COMPUTER. DESPITE REPEATED REPAIRS THE ISSUE CONTINUES AND ACURA'S POSITION IS THE VEHICLE IS OPERATING AS DESIGNED. DEALERSHIP SERVICE ADVISERS SAY THAT IN THE CASE OF A FRONT END ACCIDENT WHILE THE LIGHT IS ON AND AIRBAG OFF THE AIRBAG WILL NOT DEPLOY. THIS IS A SAFETY ISSUE THAT ACURA/HONDA REFUSES TO ADDRESS.
Corrective Action:
2019 ACURA RDX A SPEC, HAS HAD A REPEATED ISSUE WITH THE FRONT PASSENGER AIRBAG INDICATOR LIGHT COMING ON WHEN A PASSENGER IS IN THE FRONT SEAT. PASSENGER IS 120 LB FEMALE AND THE LIGHT HAS REPEATEDLY COME ON AND STAYS ON UNTIL THE VEHICLE IS STOPPED WITH THE IGNITION SWITCH AND RESTARTED. THIS HAS BEEN A RANDOM ISSUE THAT HAS BEEN DOCUMENTED WITH VIDEO AND SHOWN TO THE DEALERSHIP. DEALERSHIP HAS WITNESSED ISSUE IN PERSON WHILE THE VEHICLE WAS CONNECTED TO THEIR COMPUTER. ACURA HAS REPLACED THE SEAT FRAME, WEIGHT PLATE AND NEW SENSORS ALONG WITH THE SUPPLEMENTAL RESTRAINT SYSTEM COMPUTER. DESPITE REPEATED REPAIRS THE ISSUE CONTINUES AND ACURA'S POSITION IS THE VEHICLE IS OPERATING AS DESIGNED. DEALERSHIP SERVICE ADVISERS SAY THAT IN THE CASE OF A FRONT END ACCIDENT WHILE THE LIGHT IS ON AND AIRBAG OFF THE AIRBAG WILL NOT DEPLOY. THIS IS A SAFETY ISSUE THAT ACURA/HONDA REFUSES TO ADDRESS.
Additional Notes:
2019 ACURA RDX A SPEC, HAS HAD A REPEATED ISSUE WITH THE FRONT PASSENGER AIRBAG INDICATOR LIGHT COMING ON WHEN A PASSENGER IS IN THE FRONT SEAT. PASSENGER IS 120 LB FEMALE AND THE LIGHT HAS REPEATEDLY COME ON AND STAYS ON UNTIL THE VEHICLE IS STOPPED WITH THE IGNITION SWITCH AND RESTARTED. THIS HAS BEEN A RANDOM ISSUE THAT HAS BEEN DOCUMENTED WITH VIDEO AND SHOWN TO THE DEALERSHIP. DEALERSHIP HAS WITNESSED ISSUE IN PERSON WHILE THE VEHICLE WAS CONNECTED TO THEIR COMPUTER. ACURA HAS REPLACED THE SEAT FRAME, WEIGHT PLATE AND NEW SENSORS ALONG WITH THE SUPPLEMENTAL RESTRAINT SYSTEM COMPUTER. DESPITE REPEATED REPAIRS THE ISSUE CONTINUES AND ACURA'S POSITION IS THE VEHICLE IS OPERATING AS DESIGNED. DEALERSHIP SERVICE ADVISERS SAY THAT IN THE CASE OF A FRONT END ACCIDENT WHILE THE LIGHT IS ON AND AIRBAG OFF THE AIRBAG WILL NOT DEPLOY. THIS IS A SAFETY ISSUE THAT ACURA/HONDA REFUSES TO ADDRESS.
Mfg Campaign: 11180949
Recall Date: Feb 18, 2019
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER AIRBAG OFF LIGHT WILL STAY ON WHEN THERE IS AN ADULT SITTING IN PASSENGER SEAT. THIS HAS HAPPENED MULTIPLE TIMES. I HAVE MANY PICTURES AND THE SERVICE MANAGER AT THE DEALERSHIP HAS OBSERVED THIS TOO. ACURA REFUSES TO ADMIT THERE IS A PROBLEM EVEN THOUGH MANY PEOPLE ARE REPORTING THIS SAME PROBLEM ON ACURA OWNER WEBSITES. NO ONE CAN GUARANTEE ME THAT THE PASSENGER AIRBAG WILL FUNCTION CORRECTLY IF AN ACCIDENT OCCURS
Corrective Action:
PASSENGER AIRBAG OFF LIGHT WILL STAY ON WHEN THERE IS AN ADULT SITTING IN PASSENGER SEAT. THIS HAS HAPPENED MULTIPLE TIMES. I HAVE MANY PICTURES AND THE SERVICE MANAGER AT THE DEALERSHIP HAS OBSERVED THIS TOO. ACURA REFUSES TO ADMIT THERE IS A PROBLEM EVEN THOUGH MANY PEOPLE ARE REPORTING THIS SAME PROBLEM ON ACURA OWNER WEBSITES. NO ONE CAN GUARANTEE ME THAT THE PASSENGER AIRBAG WILL FUNCTION CORRECTLY IF AN ACCIDENT OCCURS
Additional Notes:
PASSENGER AIRBAG OFF LIGHT WILL STAY ON WHEN THERE IS AN ADULT SITTING IN PASSENGER SEAT. THIS HAS HAPPENED MULTIPLE TIMES. I HAVE MANY PICTURES AND THE SERVICE MANAGER AT THE DEALERSHIP HAS OBSERVED THIS TOO. ACURA REFUSES TO ADMIT THERE IS A PROBLEM EVEN THOUGH MANY PEOPLE ARE REPORTING THIS SAME PROBLEM ON ACURA OWNER WEBSITES. NO ONE CAN GUARANTEE ME THAT THE PASSENGER AIRBAG WILL FUNCTION CORRECTLY IF AN ACCIDENT OCCURS
Mfg Campaign: 11180638
Recall Date: Feb 17, 2019
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY BRAKES HAVE BEEN SQUEAKING EVER SINCE I PURCHASED IT IN OCTOBER 2018
Corrective Action:
MY BRAKES HAVE BEEN SQUEAKING EVER SINCE I PURCHASED IT IN OCTOBER 2018
Additional Notes:
MY BRAKES HAVE BEEN SQUEAKING EVER SINCE I PURCHASED IT IN OCTOBER 2018
Mfg Campaign: 11176526
Recall Date: Feb 12, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
AFTER DRIVING FOR AN HOUR ON THE HIGHWAY ABOUT 65 MPH, THE CHECK ENGINE LIGHT CAME ON AND I WAS UNABLE TO ACCELERATE. I HAD TO PULL OVER ON THE HIGHWAY, AND SHUT MY CAR OFF AND TURN THE CAR BACK ON. THE CAR WENT INTO "LIMP MODE"
Corrective Action:
AFTER DRIVING FOR AN HOUR ON THE HIGHWAY ABOUT 65 MPH, THE CHECK ENGINE LIGHT CAME ON AND I WAS UNABLE TO ACCELERATE. I HAD TO PULL OVER ON THE HIGHWAY, AND SHUT MY CAR OFF AND TURN THE CAR BACK ON. THE CAR WENT INTO "LIMP MODE"
Additional Notes:
AFTER DRIVING FOR AN HOUR ON THE HIGHWAY ABOUT 65 MPH, THE CHECK ENGINE LIGHT CAME ON AND I WAS UNABLE TO ACCELERATE. I HAD TO PULL OVER ON THE HIGHWAY, AND SHUT MY CAR OFF AND TURN THE CAR BACK ON. THE CAR WENT INTO "LIMP MODE"
Mfg Campaign: 11172730
Recall Date: Jan 29, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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