Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling specific 2003 Acura 3.2CL, 2013-2016 ILX, 2013-2014 ILX Hybrid, 2003-2006 MDX, 2007-2016 RDX, 2002-2003 3.2TL, 2004-2006, and 2009-2014 TL, 2010-2013 ZDX and 2001-2007 and 2009 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2007 and 2010-2011 CR-V, 2003-2011 Element, 2007 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The affected vehicles received a replacement driver air bag inflator as part of a previous Takata inflator recall remedy or a replacement driver air bag module containing the same inflator type as a service part. Due to a manufacturing error, in the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U40,M45,O41,G44
Recall Date: Mar 6, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2007-2011 Honda CR-V, 2011-2015 CR-Z, 2010-2014 FCX, and Insight, 2009-2013 Fit, 2013-2014 Fit EV, 2007-2014 Ridgeline, 2013-2016 Acura ILX, 2013-2014 Acura ILX Hybrid, 2007-2016 RDX, 2005-2012 Acura RL, 2009-2014 Acura TL, and 2010-2013 Acura ZDX vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JY0, JY1, JY2
Recall Date: Feb 3, 2016
Consumer Complaints
51 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I WENT ABOUT MY DAY, TIME AND TIME AGAIN I WOULD HEAR THIS SMALL GRIND. SOME DAYS WOULD GO BY AND I WOULD HEAR NOTHING, THEN SUDDENLY AS I AM DRIVING I WOULD HEAR IT AGAIN. I HAVE TAKEN THE CAR BACK AND ADVISED I AM HEARING WHAT APPEARS TO BE A GRINDING NOISE. IN JULY I TOLD THEM I WAS GOING ON A ROAD TRIP AND WANTED MY BRAKES CHECKED BECAUSE I AM STILL HEARING THIS NOISE. WHEN I PICKED UP MY CAR THEY DID NOT HEAR ANYTHING. I TOLD THEM IF I HEAR ANY NOISES ON MY TRIP I WAS GOING TO BE PISSED. MY BRAKES WERE GRINDING WHILE I WAS ON MY TRIP. I CALLED THE DEALERSHIP LEFT [XXX] A VOICEMAIL HE DID NOT RETURN MY CALL. I DIDN'T THINK THEN TO RECORD IT. I MADE A SERVICE APPOINTMENT FOR AUG 2, NOTHING CAME OF IT. I TOOK THE CAR IN, TOOK THE TECH ON A RIDE AND OF COURSE COULD NOT GET THE CAR TO MAKE THE GRINDING NOISE. AS A RESULT, [XXX] TOLD ME, [XXX], WE ALREADY CHANGED THE PADS AND ROTORS, IF WE CANNOT HEAR THE NOISE WE CANNOT FIX IT, WHEN IT MAKES THE NOISE TO BRING IT BACK. I WAS PISSED. NOT SATISFIED, I CONTACTED THE SERVICE DEPARTMENT AGAIN SPOKE TO THE SERVICE MANAGER [XXX], HE OFFERED THAT HE WOULD TAKE MY CAR AND DRIVE IT TO SEE IF HE COULD HEAR THE NOISE. AUG 10 HE STATED HE DID NOT HEAR THE NOISE. I TOLD HIM THERE IS CLEARLY A PROBLEM, AND SOMEONE NEEDS TO ADDRESS IT, TAKE THE CAR APART AND LOOK AT THE BREAKING MECHANISM. HE TOLD ME THAT THEY CANNOT JUST THROW PARTS ON THE CAR HOPING IT WOULD FIX THE PROBLEM, THEY NEED TO HEAR THE NOISE IN ORDER TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I WENT ABOUT MY DAY, TIME AND TIME AGAIN I WOULD HEAR THIS SMALL GRIND. SOME DAYS WOULD GO BY AND I WOULD HEAR NOTHING, THEN SUDDENLY AS I AM DRIVING I WOULD HEAR IT AGAIN. I HAVE TAKEN THE CAR BACK AND ADVISED I AM HEARING WHAT APPEARS TO BE A GRINDING NOISE. IN JULY I TOLD THEM I WAS GOING ON A ROAD TRIP AND WANTED MY BRAKES CHECKED BECAUSE I AM STILL HEARING THIS NOISE. WHEN I PICKED UP MY CAR THEY DID NOT HEAR ANYTHING. I TOLD THEM IF I HEAR ANY NOISES ON MY TRIP I WAS GOING TO BE PISSED. MY BRAKES WERE GRINDING WHILE I WAS ON MY TRIP. I CALLED THE DEALERSHIP LEFT [XXX] A VOICEMAIL HE DID NOT RETURN MY CALL. I DIDN'T THINK THEN TO RECORD IT. I MADE A SERVICE APPOINTMENT FOR AUG 2, NOTHING CAME OF IT. I TOOK THE CAR IN, TOOK THE TECH ON A RIDE AND OF COURSE COULD NOT GET THE CAR TO MAKE THE GRINDING NOISE. AS A RESULT, [XXX] TOLD ME, [XXX], WE ALREADY CHANGED THE PADS AND ROTORS, IF WE CANNOT HEAR THE NOISE WE CANNOT FIX IT, WHEN IT MAKES THE NOISE TO BRING IT BACK. I WAS PISSED. NOT SATISFIED, I CONTACTED THE SERVICE DEPARTMENT AGAIN SPOKE TO THE SERVICE MANAGER [XXX], HE OFFERED THAT HE WOULD TAKE MY CAR AND DRIVE IT TO SEE IF HE COULD HEAR THE NOISE. AUG 10 HE STATED HE DID NOT HEAR THE NOISE. I TOLD HIM THERE IS CLEARLY A PROBLEM, AND SOMEONE NEEDS TO ADDRESS IT, TAKE THE CAR APART AND LOOK AT THE BREAKING MECHANISM. HE TOLD ME THAT THEY CANNOT JUST THROW PARTS ON THE CAR HOPING IT WOULD FIX THE PROBLEM, THEY NEED TO HEAR THE NOISE IN ORDER TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I WENT ABOUT MY DAY, TIME AND TIME AGAIN I WOULD HEAR THIS SMALL GRIND. SOME DAYS WOULD GO BY AND I WOULD HEAR NOTHING, THEN SUDDENLY AS I AM DRIVING I WOULD HEAR IT AGAIN. I HAVE TAKEN THE CAR BACK AND ADVISED I AM HEARING WHAT APPEARS TO BE A GRINDING NOISE. IN JULY I TOLD THEM I WAS GOING ON A ROAD TRIP AND WANTED MY BRAKES CHECKED BECAUSE I AM STILL HEARING THIS NOISE. WHEN I PICKED UP MY CAR THEY DID NOT HEAR ANYTHING. I TOLD THEM IF I HEAR ANY NOISES ON MY TRIP I WAS GOING TO BE PISSED. MY BRAKES WERE GRINDING WHILE I WAS ON MY TRIP. I CALLED THE DEALERSHIP LEFT [XXX] A VOICEMAIL HE DID NOT RETURN MY CALL. I DIDN'T THINK THEN TO RECORD IT. I MADE A SERVICE APPOINTMENT FOR AUG 2, NOTHING CAME OF IT. I TOOK THE CAR IN, TOOK THE TECH ON A RIDE AND OF COURSE COULD NOT GET THE CAR TO MAKE THE GRINDING NOISE. AS A RESULT, [XXX] TOLD ME, [XXX], WE ALREADY CHANGED THE PADS AND ROTORS, IF WE CANNOT HEAR THE NOISE WE CANNOT FIX IT, WHEN IT MAKES THE NOISE TO BRING IT BACK. I WAS PISSED. NOT SATISFIED, I CONTACTED THE SERVICE DEPARTMENT AGAIN SPOKE TO THE SERVICE MANAGER [XXX], HE OFFERED THAT HE WOULD TAKE MY CAR AND DRIVE IT TO SEE IF HE COULD HEAR THE NOISE. AUG 10 HE STATED HE DID NOT HEAR THE NOISE. I TOLD HIM THERE IS CLEARLY A PROBLEM, AND SOMEONE NEEDS TO ADDRESS IT, TAKE THE CAR APART AND LOOK AT THE BREAKING MECHANISM. HE TOLD ME THAT THEY CANNOT JUST THROW PARTS ON THE CAR HOPING IT WOULD FIX THE PROBLEM, THEY NEED TO HEAR THE NOISE IN ORDER TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10925437
Recall Date: Nov 10, 2016
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD 5000 MILES ON CAR AND MY BRAKES STARTED MAKING NOISE LIKE THE PADS NEEDED REPLACEMENT. I WAS COMING TO A LIGHT AND PUTTING MY BRAKES ON AND ALSO DRIVING ON HIGHWAY I WAS SLOWING DOWN AND HEARD THE NOISE. TOOK MY CAR TO DEALER AND THEY STATED THIS CAN HAPPEN IF YOU ARE ON THE HILLS IN PORTLAND. I EXPLAIN THAT I DO NOT LIVE IN THE HILLS. THEY RESURFACE ROTORS BUT I AM CONCERN THERE IS SOMETHING ELSE IS GOING ON.
Corrective Action:
I HAD 5000 MILES ON CAR AND MY BRAKES STARTED MAKING NOISE LIKE THE PADS NEEDED REPLACEMENT. I WAS COMING TO A LIGHT AND PUTTING MY BRAKES ON AND ALSO DRIVING ON HIGHWAY I WAS SLOWING DOWN AND HEARD THE NOISE. TOOK MY CAR TO DEALER AND THEY STATED THIS CAN HAPPEN IF YOU ARE ON THE HILLS IN PORTLAND. I EXPLAIN THAT I DO NOT LIVE IN THE HILLS. THEY RESURFACE ROTORS BUT I AM CONCERN THERE IS SOMETHING ELSE IS GOING ON.
Additional Notes:
I HAD 5000 MILES ON CAR AND MY BRAKES STARTED MAKING NOISE LIKE THE PADS NEEDED REPLACEMENT. I WAS COMING TO A LIGHT AND PUTTING MY BRAKES ON AND ALSO DRIVING ON HIGHWAY I WAS SLOWING DOWN AND HEARD THE NOISE. TOOK MY CAR TO DEALER AND THEY STATED THIS CAN HAPPEN IF YOU ARE ON THE HILLS IN PORTLAND. I EXPLAIN THAT I DO NOT LIVE IN THE HILLS. THEY RESURFACE ROTORS BUT I AM CONCERN THERE IS SOMETHING ELSE IS GOING ON.
Mfg Campaign: 10911012
Recall Date: Oct 2, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY NAVIGATION SYSTEM STARTS ALARMING 3-4 BLOCKS FROM HOME STATING I HOME WHEN I AM NOT ON MY STREET. ALSO SYSTEMS SAYS I AM AT AN EXIT IN SEATTLE BUT IT IS INCORRECT. I SPOKE WITH ACURA AND THEY STATED THE MAPS ARE 5 YEARS OLD WHEN I BOUGHT THE CAR I WOULD THINK MAPS WERE UP TO DATE. ALSO MY RADIO WOULD ERASE STATIONS THAT WERE PRESET AND SHOW ZZZZZ ON STATIONS. THEY NEEDED TO UPDATE SOFTWARE AND REPLACE COMPUTER BOARDS AND RADIO. ALSO WHEN ON A CALL IT WOULD DROP THE SOUND WHEN ON PHONE. I ALSO HAVE STATIC WHILE ON PHONE. ACURA STATED THAT THE SOFTWARE WOULD CORRECT THIS BUT IT CONTINUES THE ERROR. ALSO THE CAR WOULD BRAKE WHEN ON ITS OWN WHEN I AM A 100 FT AWAY FROM THE OTHER CAR. THEY UPATED SOFTWARE ON 9/27/2016
Corrective Action:
MY NAVIGATION SYSTEM STARTS ALARMING 3-4 BLOCKS FROM HOME STATING I HOME WHEN I AM NOT ON MY STREET. ALSO SYSTEMS SAYS I AM AT AN EXIT IN SEATTLE BUT IT IS INCORRECT. I SPOKE WITH ACURA AND THEY STATED THE MAPS ARE 5 YEARS OLD WHEN I BOUGHT THE CAR I WOULD THINK MAPS WERE UP TO DATE. ALSO MY RADIO WOULD ERASE STATIONS THAT WERE PRESET AND SHOW ZZZZZ ON STATIONS. THEY NEEDED TO UPDATE SOFTWARE AND REPLACE COMPUTER BOARDS AND RADIO. ALSO WHEN ON A CALL IT WOULD DROP THE SOUND WHEN ON PHONE. I ALSO HAVE STATIC WHILE ON PHONE. ACURA STATED THAT THE SOFTWARE WOULD CORRECT THIS BUT IT CONTINUES THE ERROR. ALSO THE CAR WOULD BRAKE WHEN ON ITS OWN WHEN I AM A 100 FT AWAY FROM THE OTHER CAR. THEY UPATED SOFTWARE ON 9/27/2016
Additional Notes:
MY NAVIGATION SYSTEM STARTS ALARMING 3-4 BLOCKS FROM HOME STATING I HOME WHEN I AM NOT ON MY STREET. ALSO SYSTEMS SAYS I AM AT AN EXIT IN SEATTLE BUT IT IS INCORRECT. I SPOKE WITH ACURA AND THEY STATED THE MAPS ARE 5 YEARS OLD WHEN I BOUGHT THE CAR I WOULD THINK MAPS WERE UP TO DATE. ALSO MY RADIO WOULD ERASE STATIONS THAT WERE PRESET AND SHOW ZZZZZ ON STATIONS. THEY NEEDED TO UPDATE SOFTWARE AND REPLACE COMPUTER BOARDS AND RADIO. ALSO WHEN ON A CALL IT WOULD DROP THE SOUND WHEN ON PHONE. I ALSO HAVE STATIC WHILE ON PHONE. ACURA STATED THAT THE SOFTWARE WOULD CORRECT THIS BUT IT CONTINUES THE ERROR. ALSO THE CAR WOULD BRAKE WHEN ON ITS OWN WHEN I AM A 100 FT AWAY FROM THE OTHER CAR. THEY UPATED SOFTWARE ON 9/27/2016
Mfg Campaign: 10911013
Recall Date: Oct 2, 2016
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS MILES IS TERRIBLE SOMETIMES I GET 0-7 AVERAGE GAS MILES WHEN I WAS DRIVING SLOW AND FAST ON FREEWAY AFTER RESETING MILES PER GALLON. I USE PREMIUM GAS AND I LET ACURA AWARE OF PROBLEMS. I FILLED MY GAS TANK UP AGAIN AND IT CONTINUES TO GET POOR GAS MILES.
Corrective Action:
GAS MILES IS TERRIBLE SOMETIMES I GET 0-7 AVERAGE GAS MILES WHEN I WAS DRIVING SLOW AND FAST ON FREEWAY AFTER RESETING MILES PER GALLON. I USE PREMIUM GAS AND I LET ACURA AWARE OF PROBLEMS. I FILLED MY GAS TANK UP AGAIN AND IT CONTINUES TO GET POOR GAS MILES.
Additional Notes:
GAS MILES IS TERRIBLE SOMETIMES I GET 0-7 AVERAGE GAS MILES WHEN I WAS DRIVING SLOW AND FAST ON FREEWAY AFTER RESETING MILES PER GALLON. I USE PREMIUM GAS AND I LET ACURA AWARE OF PROBLEMS. I FILLED MY GAS TANK UP AGAIN AND IT CONTINUES TO GET POOR GAS MILES.
Mfg Campaign: 10911015
Recall Date: Oct 2, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING 55 MPH, THE ODOMETER GAUGES FAILED. WITHIN A FIVE MILE DRIVE, THE ODOMETER READING JUMPED FROM 9,995 MILES TO 10,231 MILES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE READING ON THE ODOMETER AND READING ON THE INTERNAL MEMORY WERE THE SAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,995.
Corrective Action:
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING 55 MPH, THE ODOMETER GAUGES FAILED. WITHIN A FIVE MILE DRIVE, THE ODOMETER READING JUMPED FROM 9,995 MILES TO 10,231 MILES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE READING ON THE ODOMETER AND READING ON THE INTERNAL MEMORY WERE THE SAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,995.
Additional Notes:
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING 55 MPH, THE ODOMETER GAUGES FAILED. WITHIN A FIVE MILE DRIVE, THE ODOMETER READING JUMPED FROM 9,995 MILES TO 10,231 MILES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE READING ON THE ODOMETER AND READING ON THE INTERNAL MEMORY WERE THE SAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,995.
Mfg Campaign: 10895311
Recall Date: Aug 12, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Corrective Action:
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Additional Notes:
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Mfg Campaign: 10874431
Recall Date: Jun 15, 2016
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Corrective Action:
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Additional Notes:
THE 2016 ACURA RDX NEWLY PURCHASED ON 4/25/2016 FROM FRESNO ACURA HAD A SPONTANEOUS FIRE AND SUBSEQUENT IMMEDIATE ELECTRICAL SYSTEM FAILURE DURING A TRIP FROM FRESNO (CALIFORNIA) TO MONTEREY (CALIFORNIA). THE VEHICLE HAD AN ESTIMATED 250 MILES ON THE ODOMETER AT THE TIME OF THE ENGINE AND ELECTRICAL FAILURE. THE VEHICLE WAS NONOPERATIONAL AND WAS TOWED TO LOS GATOS ACURA AND WITH UNCLEAR CAUSE AS TO THE ELECTRICAL AND ENGINE FAILURE AND INITIAL INSPECTION SUGGESTED A "RESIDUE" AROUND THE ENGINE COMPARTMENT AND A SUBSEQUENT FACTORY SERVICE REPRESENTATIVE INSPECTED THE VEHICLE AND REPORTED, "NO FACTORY DEFECT." HOWEVER, THIS IS WITHOUT THE BENEFIT OF REMOVING AND INSPECTING ANY COMPONENTS OTHER THAN THE OPENING OF THE HOOD OF THE VEHICLE AND REMOVAL OF THE ENGINE COMPARTMENT UNDER PANEL THAT PROTECTS OBJECTS FROM BEING DRAWN INTO THE ENGINE COMPARTMENT. VEHICLE HAS BEEN TOWED TO THE ORIGINAL DEALERSHIP OF PURCHASE, FRESNO ACURA, FOR REPAIR. ACURA HAS FAILED TO PROVIDE AN INSPECTION REPORT FOR THE BASIS OF THE DENIAL FOR WARRANTY REPAIR ON A NEW VEHICLE WITH LOW MILES, AN INADEQUATE INSPECTION, AND A HIGH SAFETY HAZARD IF A MANUFACTURER DEFECT ALLOWS FOR SPONTANEOUS FIRE WITHIN A PROTECTED ENGINE COMPARTMENT.
Mfg Campaign: 10874431
Recall Date: Jun 15, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Corrective Action:
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Additional Notes:
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Mfg Campaign: 10855475
Recall Date: Apr 14, 2016
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Corrective Action:
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Additional Notes:
I PURCHASED A 2016 ACURA RDX WITH 995 MILES ON 1/21/2016. ON THE DRIVE HOME, AND SEVERAL TIMES SINCE (THE LATEST BEING EARLIER THIS WEEK) WHILE MAKING A LEFT TURN AT SLOW SPEED (AFTER STOPPING OR SLOWING) THE VEHICLE "DIES" AND I KEEP PUSHING ON THE ACCELERATOR AND AFTER 20 SECONDS OR SO, IT "GRABS" AND I CAN CONTINUE ON. CURRENT MILEAGE ON THE VEHICLE IS 1739. I CALLED GETTEL ACURA IN SARASOTA FL AND WAS TOLD THAT THE VEHICLE HAS TO LEARN MY DRIVING HABITS AND MY DRIVING STYLE. PER GETTEL SERVICE MANAGER, THIS SHOULD BE SELF-CORRECTING AT ABOUT 2000 MILES. (?)
Mfg Campaign: 10855475
Recall Date: Apr 14, 2016
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
POWER DRIVER'S SEAT RANDOMLY AND WITHOUT WARNING MOVES FORWARD PUSHING ME INTO THE STEERING WHEEL MAKING IT IMPOSSIBLE TO DRIVE UNTIL I CAN STOP AND REACH THE SEAT MEMORY BUTTONS TO RESET THE SEAT OR PUSH THE SEAT ADJUSTMENT BUTTONS. IT HAS OCCURRED INFREQUENTLY WHEN I ENTER THE VEHICLE TO DRIVE. ED MARTIN ACURA HAS FAILED TO ADDRESS THIS ISSUE AS I REQUESTED. THE DEALER IS NOT RESPONDING TO MY ASSISTANCE REQUEST TO RESOLVE THIS ISSUE.
Corrective Action:
POWER DRIVER'S SEAT RANDOMLY AND WITHOUT WARNING MOVES FORWARD PUSHING ME INTO THE STEERING WHEEL MAKING IT IMPOSSIBLE TO DRIVE UNTIL I CAN STOP AND REACH THE SEAT MEMORY BUTTONS TO RESET THE SEAT OR PUSH THE SEAT ADJUSTMENT BUTTONS. IT HAS OCCURRED INFREQUENTLY WHEN I ENTER THE VEHICLE TO DRIVE. ED MARTIN ACURA HAS FAILED TO ADDRESS THIS ISSUE AS I REQUESTED. THE DEALER IS NOT RESPONDING TO MY ASSISTANCE REQUEST TO RESOLVE THIS ISSUE.
Additional Notes:
POWER DRIVER'S SEAT RANDOMLY AND WITHOUT WARNING MOVES FORWARD PUSHING ME INTO THE STEERING WHEEL MAKING IT IMPOSSIBLE TO DRIVE UNTIL I CAN STOP AND REACH THE SEAT MEMORY BUTTONS TO RESET THE SEAT OR PUSH THE SEAT ADJUSTMENT BUTTONS. IT HAS OCCURRED INFREQUENTLY WHEN I ENTER THE VEHICLE TO DRIVE. ED MARTIN ACURA HAS FAILED TO ADDRESS THIS ISSUE AS I REQUESTED. THE DEALER IS NOT RESPONDING TO MY ASSISTANCE REQUEST TO RESOLVE THIS ISSUE.
Mfg Campaign: 10808195
Recall Date: Dec 3, 2015
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
ACURA RDX HAS REMOVED THE MINI SPARE AND PROVIDED A SMALL AIR COMPRESSOR. THIS IS FINE IF YOU ARE LOW ON AIR. BUT IF YOU HAVE A BLOW OUT, SHRED THE TIRE, OR BREAK A RIM YOU ARE STRANDED INDEFINITELY. I BELIEVE THAT THIS CAUSES UNNECESSARY RISK TO DRIVERS AND A MINI SPARE SHOULD BE PROVIDED AS A MINIMUM. ALSO THE SPARE STORAGE SHOULD ACCOMMODATE THE FULL SIZE TIRE AND RIM FOR THOSE OF US THAT BELIEVE A MINI SPARE ALONE IS A DANGER TO TO THE DRIVER SAFETY BECAUSE DEGRADED BRAKING AND HANDLING DURING USE.
Corrective Action:
ACURA RDX HAS REMOVED THE MINI SPARE AND PROVIDED A SMALL AIR COMPRESSOR. THIS IS FINE IF YOU ARE LOW ON AIR. BUT IF YOU HAVE A BLOW OUT, SHRED THE TIRE, OR BREAK A RIM YOU ARE STRANDED INDEFINITELY. I BELIEVE THAT THIS CAUSES UNNECESSARY RISK TO DRIVERS AND A MINI SPARE SHOULD BE PROVIDED AS A MINIMUM. ALSO THE SPARE STORAGE SHOULD ACCOMMODATE THE FULL SIZE TIRE AND RIM FOR THOSE OF US THAT BELIEVE A MINI SPARE ALONE IS A DANGER TO TO THE DRIVER SAFETY BECAUSE DEGRADED BRAKING AND HANDLING DURING USE.
Additional Notes:
ACURA RDX HAS REMOVED THE MINI SPARE AND PROVIDED A SMALL AIR COMPRESSOR. THIS IS FINE IF YOU ARE LOW ON AIR. BUT IF YOU HAVE A BLOW OUT, SHRED THE TIRE, OR BREAK A RIM YOU ARE STRANDED INDEFINITELY. I BELIEVE THAT THIS CAUSES UNNECESSARY RISK TO DRIVERS AND A MINI SPARE SHOULD BE PROVIDED AS A MINIMUM. ALSO THE SPARE STORAGE SHOULD ACCOMMODATE THE FULL SIZE TIRE AND RIM FOR THOSE OF US THAT BELIEVE A MINI SPARE ALONE IS A DANGER TO TO THE DRIVER SAFETY BECAUSE DEGRADED BRAKING AND HANDLING DURING USE.
Mfg Campaign: 10783066
Recall Date: Oct 17, 2015
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