Complaints & Recalls
Official Safety Recalls - Important!
44 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2014-2020 Acura MDX vehicles. Moisture may enter the tailgate lid light assembly and wiring harness, which can cause the interior and exterior lights to fail, including the lid lights, position lights, license plate lights and taillights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: FLI
Recall Date: Apr 17, 2025
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2014-2019 Acura MDX and 2017-2019 Acura MDX Sport Hybrid vehicles. Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: M49
Recall Date: Mar 28, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016-2018 Acura MDX, 2015-2019 Acura TLX and 2015-2017 Honda Accord vehicles, equipped with a 3.5L V6 engine. Particulates in fuel may adhere to the internal components of the fuel pump, reducing its performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N3X, P3W
Recall Date: Jan 29, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KA9, KB0
Recall Date: Jun 9, 2016
Consumer Complaints
427 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Paint Peeling on my 2016 Acura MDX with color code NH 603P. This is a frequent problem-- so frequent that Acura issued a service bulletin 19-029. I am hoping for a full recall. the problem is Acura claims this is based on VIN. If you google "problems with 2016 Acura MDX with paint peeling" you will find a SLEW of owners with this same problem but the VIN is not eligible for reimbursement (mine was not eligible either based on my VIN). This is a problem with the color code NOT the VIN. Can NHTSA request a full recall to Acura for all vehicles identified in Service Bulletin 19-029 regardless of the VIN??? Clearly there is a problem with the year, make, model, color code regardless of the VIN>
Corrective Action:
Paint Peeling on my 2016 Acura MDX with color code NH 603P. This is a frequent problem-- so frequent that Acura issued a service bulletin 19-029. I am hoping for a full recall. the problem is Acura claims this is based on VIN. If you google "problems with 2016 Acura MDX with paint peeling" you will find a SLEW of owners with this same problem but the VIN is not eligible for reimbursement (mine was not eligible either based on my VIN). This is a problem with the color code NOT the VIN. Can NHTSA request a full recall to Acura for all vehicles identified in Service Bulletin 19-029 regardless of the VIN??? Clearly there is a problem with the year, make, model, color code regardless of the VIN>
Additional Notes:
Paint Peeling on my 2016 Acura MDX with color code NH 603P. This is a frequent problem-- so frequent that Acura issued a service bulletin 19-029. I am hoping for a full recall. the problem is Acura claims this is based on VIN. If you google "problems with 2016 Acura MDX with paint peeling" you will find a SLEW of owners with this same problem but the VIN is not eligible for reimbursement (mine was not eligible either based on my VIN). This is a problem with the color code NOT the VIN. Can NHTSA request a full recall to Acura for all vehicles identified in Service Bulletin 19-029 regardless of the VIN??? Clearly there is a problem with the year, make, model, color code regardless of the VIN>
Mfg Campaign: 11604731
Recall Date: Jul 26, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Acura MDX. The contact stated that while driving at an undisclosed speed, the vehicle made a rattling sound with the check engine warning light illuminated. The vehicle failed to accelerate properly. The vehicle was taken to a nearby independent mechanic; however, the vehicle was not diagnosed. The vehicle was towed to a dealer, where it was diagnosed, and the contact was informed that there were metal shavings at the bottom of the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-036. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 108,500.
Corrective Action:
The contact owns a 2016 Acura MDX. The contact stated that while driving at an undisclosed speed, the vehicle made a rattling sound with the check engine warning light illuminated. The vehicle failed to accelerate properly. The vehicle was taken to a nearby independent mechanic; however, the vehicle was not diagnosed. The vehicle was towed to a dealer, where it was diagnosed, and the contact was informed that there were metal shavings at the bottom of the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-036. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 108,500.
Additional Notes:
The contact owns a 2016 Acura MDX. The contact stated that while driving at an undisclosed speed, the vehicle made a rattling sound with the check engine warning light illuminated. The vehicle failed to accelerate properly. The vehicle was taken to a nearby independent mechanic; however, the vehicle was not diagnosed. The vehicle was towed to a dealer, where it was diagnosed, and the contact was informed that there were metal shavings at the bottom of the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-036. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 108,500.
Mfg Campaign: 11604562
Recall Date: Jul 25, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Corrective Action:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Additional Notes:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Mfg Campaign: 11604367
Recall Date: Jul 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Corrective Action:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Additional Notes:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Mfg Campaign: 11604367
Recall Date: Jul 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Corrective Action:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Additional Notes:
We have a 2016 Acura MDX and it has automatically shifted to Neutral 3 times (twice while driving on the freeway and 1x yesterday while driving on the street at normal speeds) in the last 2 months. On the MDX dashboard, it will display "Emissions System Problem" and then display "Stop Driving When Safe. Transmission Problem. See Manual." However, the car will automatically shift to Neutral within seconds. My children's lives (7 y/o and 5 y/o) were placed in danger as a result of this system failure. I have contacted the Acura Honda Recall Specialists and Client Relations Representatives. The car is being diagnosed at Cerritos Acura dealership at the present time. A case number has been filed since our VIN shows no recall, despite it having recalls for other 2016 Acura MDXs.
Mfg Campaign: 11604367
Recall Date: Jul 24, 2024
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
White paint is peeling on roof and exposing bare metal. Risk of rust, corrosion and structural degradation. Background: Acura/Honda knows of an issue with their White Pearl paint from 2016 and has issued a TSB to address the paint on certain VIN numbers. However, many owners are finding that even though they have a 2016 White Acura MDX, the VIN is not covered by the TSB. The TSB extends the warranty to 8 years for any peeling of the white paint. Acura/Honda states that only the VINs that are in range of the TSB are affected, however many owners are experiencing the peeling/chipping of the paint even thought their VIN is not in range. A popular online forum, [XXX] has multiple discussions on VINs not in range but still experiencing the peeling/chipping issue. I have attached links to just a few of the discussions I found. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
White paint is peeling on roof and exposing bare metal. Risk of rust, corrosion and structural degradation. Background: Acura/Honda knows of an issue with their White Pearl paint from 2016 and has issued a TSB to address the paint on certain VIN numbers. However, many owners are finding that even though they have a 2016 White Acura MDX, the VIN is not covered by the TSB. The TSB extends the warranty to 8 years for any peeling of the white paint. Acura/Honda states that only the VINs that are in range of the TSB are affected, however many owners are experiencing the peeling/chipping of the paint even thought their VIN is not in range. A popular online forum, [XXX] has multiple discussions on VINs not in range but still experiencing the peeling/chipping issue. I have attached links to just a few of the discussions I found. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
White paint is peeling on roof and exposing bare metal. Risk of rust, corrosion and structural degradation. Background: Acura/Honda knows of an issue with their White Pearl paint from 2016 and has issued a TSB to address the paint on certain VIN numbers. However, many owners are finding that even though they have a 2016 White Acura MDX, the VIN is not covered by the TSB. The TSB extends the warranty to 8 years for any peeling of the white paint. Acura/Honda states that only the VINs that are in range of the TSB are affected, however many owners are experiencing the peeling/chipping of the paint even thought their VIN is not in range. A popular online forum, [XXX] has multiple discussions on VINs not in range but still experiencing the peeling/chipping issue. I have attached links to just a few of the discussions I found. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11600416
Recall Date: Jul 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I was driving the car, when I saw a sign pop up on the dash saying " Emission Systems problem" and the car completely stopped within a 100 feet. The car passed the Emissions and Inspection the previous day and I have a registration till June 30, 2026 now. There was a clicking noise that I heard when driving during the morning. I had never heard it previously. There was an oil change sign for about 3-4 days buy there were no other warning lamps. Here is the video of the problem from the dealer - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving the car, when I saw a sign pop up on the dash saying " Emission Systems problem" and the car completely stopped within a 100 feet. The car passed the Emissions and Inspection the previous day and I have a registration till June 30, 2026 now. There was a clicking noise that I heard when driving during the morning. I had never heard it previously. There was an oil change sign for about 3-4 days buy there were no other warning lamps. Here is the video of the problem from the dealer - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving the car, when I saw a sign pop up on the dash saying " Emission Systems problem" and the car completely stopped within a 100 feet. The car passed the Emissions and Inspection the previous day and I have a registration till June 30, 2026 now. There was a clicking noise that I heard when driving during the morning. I had never heard it previously. There was an oil change sign for about 3-4 days buy there were no other warning lamps. Here is the video of the problem from the dealer - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11600615
Recall Date: Jul 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
After traveling about on a 4 hour drive, my daughter who was driving the vehicle slowed down to make a turn. That's when she heard a loud clanking noise coming from the engine. She immediately pulled over and turned off the engine/vehicle. I went to meet her, and replicated the same problem when I turned the ignition switch to to on. It sounded as if there was some large piece of metal loose inside the engine -- it did not have consistency and was highly variable with regards to the sound it was making. The "Check Engine" light was on. Fortunately this did not occurr going at high/freeway speeds, yet the safety was compromised when my daughter was fortunate enough to leverage the momentum to get to the side of the road. Additionally, she was not in a spot where there was a shoulder/it was under an overpass, so she had to be careful and turned on her emergency lights. We had the vehicle towed to the nearby Honda Dealer. I am attaching their report and findings. They recommended engine be replaced; which we agreed to have done. Additionally, we continue to have problems due to the mounting and shacking which we believe comes from the installment of the new engine. We are submitting that report as well. At present, my daughter is not driving the vehicle and is relying on rides or borrowing other people's vehicles.
Corrective Action:
After traveling about on a 4 hour drive, my daughter who was driving the vehicle slowed down to make a turn. That's when she heard a loud clanking noise coming from the engine. She immediately pulled over and turned off the engine/vehicle. I went to meet her, and replicated the same problem when I turned the ignition switch to to on. It sounded as if there was some large piece of metal loose inside the engine -- it did not have consistency and was highly variable with regards to the sound it was making. The "Check Engine" light was on. Fortunately this did not occurr going at high/freeway speeds, yet the safety was compromised when my daughter was fortunate enough to leverage the momentum to get to the side of the road. Additionally, she was not in a spot where there was a shoulder/it was under an overpass, so she had to be careful and turned on her emergency lights. We had the vehicle towed to the nearby Honda Dealer. I am attaching their report and findings. They recommended engine be replaced; which we agreed to have done. Additionally, we continue to have problems due to the mounting and shacking which we believe comes from the installment of the new engine. We are submitting that report as well. At present, my daughter is not driving the vehicle and is relying on rides or borrowing other people's vehicles.
Additional Notes:
After traveling about on a 4 hour drive, my daughter who was driving the vehicle slowed down to make a turn. That's when she heard a loud clanking noise coming from the engine. She immediately pulled over and turned off the engine/vehicle. I went to meet her, and replicated the same problem when I turned the ignition switch to to on. It sounded as if there was some large piece of metal loose inside the engine -- it did not have consistency and was highly variable with regards to the sound it was making. The "Check Engine" light was on. Fortunately this did not occurr going at high/freeway speeds, yet the safety was compromised when my daughter was fortunate enough to leverage the momentum to get to the side of the road. Additionally, she was not in a spot where there was a shoulder/it was under an overpass, so she had to be careful and turned on her emergency lights. We had the vehicle towed to the nearby Honda Dealer. I am attaching their report and findings. They recommended engine be replaced; which we agreed to have done. Additionally, we continue to have problems due to the mounting and shacking which we believe comes from the installment of the new engine. We are submitting that report as well. At present, my daughter is not driving the vehicle and is relying on rides or borrowing other people's vehicles.
Mfg Campaign: 11597829
Recall Date: Jun 30, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Faulty fuel pump
Corrective Action:
Faulty fuel pump
Additional Notes:
Faulty fuel pump
Mfg Campaign: 11597686
Recall Date: Jun 29, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
[XXX] 7 pm. As I was on the highway, warning lights came on the dashboard, “failing transmission, emission failure, and side mirrors failure.” I soon lost a lot of power. I purchased this 2016 Acura MDX in 2019 at Acura of Concord as a Pre-owned Certified with 20k miles. At the time of the transmission failure I had put an additional 17k miles. Total cost for a new transmission was nearly $8000. This does not seem fair to have to replace a transmission with so little miles. It seems as though this vehicle is a lemon. Approximately 3 weeks later, as I coming up the driveway, I noticed a huge chip of paint missing in front of the sunroof area. Now this appears Exactly as the recall or extended warranty demonstrates for 2014-2016 MDX White Diamond Pearl NH-603P. Honda claims this “VIN Does not qualify” for this extended warranty. Even the service manager at Acura of Concord exclaimed, ”How they explain to me that this vehicle does not qualify when it is the same year model, same paint, and that the paint chipped off Exactly the same way as described in the extended warranty recall.” In other words, Honda is forcing me to reach out to you because this VIN is not on the list and they do not wish to acknowledge that they are at fault. I do not feel that it right that I paid $8000 for a new transmission, and now I will have to pay $5303.70 to repair the paint on the roof. Please help me in this matter. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] 7 pm. As I was on the highway, warning lights came on the dashboard, “failing transmission, emission failure, and side mirrors failure.” I soon lost a lot of power. I purchased this 2016 Acura MDX in 2019 at Acura of Concord as a Pre-owned Certified with 20k miles. At the time of the transmission failure I had put an additional 17k miles. Total cost for a new transmission was nearly $8000. This does not seem fair to have to replace a transmission with so little miles. It seems as though this vehicle is a lemon. Approximately 3 weeks later, as I coming up the driveway, I noticed a huge chip of paint missing in front of the sunroof area. Now this appears Exactly as the recall or extended warranty demonstrates for 2014-2016 MDX White Diamond Pearl NH-603P. Honda claims this “VIN Does not qualify” for this extended warranty. Even the service manager at Acura of Concord exclaimed, ”How they explain to me that this vehicle does not qualify when it is the same year model, same paint, and that the paint chipped off Exactly the same way as described in the extended warranty recall.” In other words, Honda is forcing me to reach out to you because this VIN is not on the list and they do not wish to acknowledge that they are at fault. I do not feel that it right that I paid $8000 for a new transmission, and now I will have to pay $5303.70 to repair the paint on the roof. Please help me in this matter. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] 7 pm. As I was on the highway, warning lights came on the dashboard, “failing transmission, emission failure, and side mirrors failure.” I soon lost a lot of power. I purchased this 2016 Acura MDX in 2019 at Acura of Concord as a Pre-owned Certified with 20k miles. At the time of the transmission failure I had put an additional 17k miles. Total cost for a new transmission was nearly $8000. This does not seem fair to have to replace a transmission with so little miles. It seems as though this vehicle is a lemon. Approximately 3 weeks later, as I coming up the driveway, I noticed a huge chip of paint missing in front of the sunroof area. Now this appears Exactly as the recall or extended warranty demonstrates for 2014-2016 MDX White Diamond Pearl NH-603P. Honda claims this “VIN Does not qualify” for this extended warranty. Even the service manager at Acura of Concord exclaimed, ”How they explain to me that this vehicle does not qualify when it is the same year model, same paint, and that the paint chipped off Exactly the same way as described in the extended warranty recall.” In other words, Honda is forcing me to reach out to you because this VIN is not on the list and they do not wish to acknowledge that they are at fault. I do not feel that it right that I paid $8000 for a new transmission, and now I will have to pay $5303.70 to repair the paint on the roof. Please help me in this matter. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11594213
Recall Date: Jun 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint on the roof of my 2016 Acura MDX is peeling, as described in Acura Service Bulletin 19-029 in August 28, 2019. The paint code NH-603P matched the service bulletin but Acura is denying me of any warranty because of VIN. This is a known problem for 2014 - 2016 Honda and Acura White Diamond or Pearl White paint NH-603P many people have the same issues based from a quick search on Google but Honda and Acura are denying many people because they ARE NOT expanding the VIN and or only restricting and addressing certain locations. There are no dent or scratches on my roof, no sign of weather damage. They used the same paint and same problem as service bulletin so obviously the problem was not addressed to all 2014 - 2016 MDX. Manufacture should be held responsible and expand their service to other customers with the same paint code as well.
Corrective Action:
The paint on the roof of my 2016 Acura MDX is peeling, as described in Acura Service Bulletin 19-029 in August 28, 2019. The paint code NH-603P matched the service bulletin but Acura is denying me of any warranty because of VIN. This is a known problem for 2014 - 2016 Honda and Acura White Diamond or Pearl White paint NH-603P many people have the same issues based from a quick search on Google but Honda and Acura are denying many people because they ARE NOT expanding the VIN and or only restricting and addressing certain locations. There are no dent or scratches on my roof, no sign of weather damage. They used the same paint and same problem as service bulletin so obviously the problem was not addressed to all 2014 - 2016 MDX. Manufacture should be held responsible and expand their service to other customers with the same paint code as well.
Additional Notes:
The paint on the roof of my 2016 Acura MDX is peeling, as described in Acura Service Bulletin 19-029 in August 28, 2019. The paint code NH-603P matched the service bulletin but Acura is denying me of any warranty because of VIN. This is a known problem for 2014 - 2016 Honda and Acura White Diamond or Pearl White paint NH-603P many people have the same issues based from a quick search on Google but Honda and Acura are denying many people because they ARE NOT expanding the VIN and or only restricting and addressing certain locations. There are no dent or scratches on my roof, no sign of weather damage. They used the same paint and same problem as service bulletin so obviously the problem was not addressed to all 2014 - 2016 MDX. Manufacture should be held responsible and expand their service to other customers with the same paint code as well.
Mfg Campaign: 11591156
Recall Date: May 28, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
While driving our well-maintained 2016 Acura MDX on a 30-minute drive on [XXX] , I heard a pop, and then the engine lost power. I couldn't get the RPMs over 2500. A fluttering noise evolved into knocking and the vehicle became increasingly sluggish and heavy. The check engine light started blinking, but the vehicle's temperature gauge showed no changes. There wasn't any smoke or unusual smells. I felt terrified trying to get safely onto the side of the road with cars driving at full speed. I had the car dropped off at our local service station and the owner determined that the engine cylinder was loose and lost compression with a knock. He says that the engine light did not give a code. The owner determined that we need to replace the engine. A rebuilt engine will cost us $8,000. When I called Acura, the service person I spoke with seemed surprised that our 8-year-old car with only 77,000 miles needed a new engine. Since Acura has so many cars to deal with on the latest recall, he said it would be weeks before anyone can look at it. I researched and found that our VPN was NOT included in the recent recall of 2016-2020 model year MDX vehicles all with the same problems. How can that be???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving our well-maintained 2016 Acura MDX on a 30-minute drive on [XXX] , I heard a pop, and then the engine lost power. I couldn't get the RPMs over 2500. A fluttering noise evolved into knocking and the vehicle became increasingly sluggish and heavy. The check engine light started blinking, but the vehicle's temperature gauge showed no changes. There wasn't any smoke or unusual smells. I felt terrified trying to get safely onto the side of the road with cars driving at full speed. I had the car dropped off at our local service station and the owner determined that the engine cylinder was loose and lost compression with a knock. He says that the engine light did not give a code. The owner determined that we need to replace the engine. A rebuilt engine will cost us $8,000. When I called Acura, the service person I spoke with seemed surprised that our 8-year-old car with only 77,000 miles needed a new engine. Since Acura has so many cars to deal with on the latest recall, he said it would be weeks before anyone can look at it. I researched and found that our VPN was NOT included in the recent recall of 2016-2020 model year MDX vehicles all with the same problems. How can that be???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving our well-maintained 2016 Acura MDX on a 30-minute drive on [XXX] , I heard a pop, and then the engine lost power. I couldn't get the RPMs over 2500. A fluttering noise evolved into knocking and the vehicle became increasingly sluggish and heavy. The check engine light started blinking, but the vehicle's temperature gauge showed no changes. There wasn't any smoke or unusual smells. I felt terrified trying to get safely onto the side of the road with cars driving at full speed. I had the car dropped off at our local service station and the owner determined that the engine cylinder was loose and lost compression with a knock. He says that the engine light did not give a code. The owner determined that we need to replace the engine. A rebuilt engine will cost us $8,000. When I called Acura, the service person I spoke with seemed surprised that our 8-year-old car with only 77,000 miles needed a new engine. Since Acura has so many cars to deal with on the latest recall, he said it would be weeks before anyone can look at it. I researched and found that our VPN was NOT included in the recent recall of 2016-2020 model year MDX vehicles all with the same problems. How can that be???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11590443
Recall Date: May 23, 2024
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The vehicle was purchased at Mullers Woodfield Acura, 1099 W. Higgins Rd., Hoffman Estates, IL 60169, Tel. 847-519-9550 on [XXX]. I came home with the vehicle when it was dark. In the morning, I inspected the car and noticed paint issues where the bumper meets the painted metal and some areas around the sunroof and side edges of the roof. The dealer would not exchange for different vehicles; they offered to paint the areas, which they did through their insurance. Sometime later, around 2019, I noticed a small patch of paint missing on the roof. I took the vehicle to the dealer, where I found a Service Bulletin regarding this issue. The service bulletin dated 08/29/2019 was for the same problem I was experiencing. My dealer advised me that my VIN does not match the service bulletin. They quoted me $2,400 to repaint the car after they filed with Acura Care, which denied accountability. I went back and forth between the dealer and Honda Care but was nowhere. Nobody is taking responsibility for this manufacturer defect. I contacted them again today and was denied. I could not file a complaint with the person I spoke with, who stated she was the manager. This vehicle had paint issues from the start, and I reported it to the dealer and Honda Care and gave the Service Bulletin the vehicle year, paint color, and the claim the dealer filed with Honda Care. Pictures were taken, and the claim was denied because my VIN number is not listed with the Service Bulletin that came out. I am filing a complaint for a manufacturer defect that occurred with my vehicle from day 1, and neither the Dealer nor Honda Care wants to take responsibility. I am asking for a review of how the manufacturer can get away with this without any responsibility, especially since a service bulletin was issued. Please note that I am now divorced, and the vehicle is in my maiden name, [XXX] . My address is [XXX] . [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle was purchased at Mullers Woodfield Acura, 1099 W. Higgins Rd., Hoffman Estates, IL 60169, Tel. 847-519-9550 on [XXX]. I came home with the vehicle when it was dark. In the morning, I inspected the car and noticed paint issues where the bumper meets the painted metal and some areas around the sunroof and side edges of the roof. The dealer would not exchange for different vehicles; they offered to paint the areas, which they did through their insurance. Sometime later, around 2019, I noticed a small patch of paint missing on the roof. I took the vehicle to the dealer, where I found a Service Bulletin regarding this issue. The service bulletin dated 08/29/2019 was for the same problem I was experiencing. My dealer advised me that my VIN does not match the service bulletin. They quoted me $2,400 to repaint the car after they filed with Acura Care, which denied accountability. I went back and forth between the dealer and Honda Care but was nowhere. Nobody is taking responsibility for this manufacturer defect. I contacted them again today and was denied. I could not file a complaint with the person I spoke with, who stated she was the manager. This vehicle had paint issues from the start, and I reported it to the dealer and Honda Care and gave the Service Bulletin the vehicle year, paint color, and the claim the dealer filed with Honda Care. Pictures were taken, and the claim was denied because my VIN number is not listed with the Service Bulletin that came out. I am filing a complaint for a manufacturer defect that occurred with my vehicle from day 1, and neither the Dealer nor Honda Care wants to take responsibility. I am asking for a review of how the manufacturer can get away with this without any responsibility, especially since a service bulletin was issued. Please note that I am now divorced, and the vehicle is in my maiden name, [XXX] . My address is [XXX] . [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle was purchased at Mullers Woodfield Acura, 1099 W. Higgins Rd., Hoffman Estates, IL 60169, Tel. 847-519-9550 on [XXX]. I came home with the vehicle when it was dark. In the morning, I inspected the car and noticed paint issues where the bumper meets the painted metal and some areas around the sunroof and side edges of the roof. The dealer would not exchange for different vehicles; they offered to paint the areas, which they did through their insurance. Sometime later, around 2019, I noticed a small patch of paint missing on the roof. I took the vehicle to the dealer, where I found a Service Bulletin regarding this issue. The service bulletin dated 08/29/2019 was for the same problem I was experiencing. My dealer advised me that my VIN does not match the service bulletin. They quoted me $2,400 to repaint the car after they filed with Acura Care, which denied accountability. I went back and forth between the dealer and Honda Care but was nowhere. Nobody is taking responsibility for this manufacturer defect. I contacted them again today and was denied. I could not file a complaint with the person I spoke with, who stated she was the manager. This vehicle had paint issues from the start, and I reported it to the dealer and Honda Care and gave the Service Bulletin the vehicle year, paint color, and the claim the dealer filed with Honda Care. Pictures were taken, and the claim was denied because my VIN number is not listed with the Service Bulletin that came out. I am filing a complaint for a manufacturer defect that occurred with my vehicle from day 1, and neither the Dealer nor Honda Care wants to take responsibility. I am asking for a review of how the manufacturer can get away with this without any responsibility, especially since a service bulletin was issued. Please note that I am now divorced, and the vehicle is in my maiden name, [XXX] . My address is [XXX] . [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11589911
Recall Date: May 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I am writing to bring to your immediate attention a critical safety issue with my 2016 Acura MDX, and the subsequent exclusion of my vehicle from a known recall that directly addresses the problems we are experiencing. Without any prior warning, we began hearing a fluttering sound coming from the engine whenever we accelerated. This noise progressively worsened and evolved into a pronounced knocking noise.Concurrently, the vehicle became increasingly sluggish and heavy, resulting in significant difficulty when accelerating. Despite these alarming symptoms, the vehicle's temperature gauge showed no changes, there was no smoke or unusual smells, and the check engine light did not activate. Gravely concerned for our safety, we promptly took the vehicle to our local mechanic for a thorough inspection.The diagnosis revealed significant engine damage, specifically to the connecting rod bearings and the crankshaft. Given the severity of the issue, we then brought the vehicle to the closest Acura dealership, Pohanka Acura. The service advisor informed us of a recall affecting the engine and rod bearings in the 2016 Acura MDX model. They also confirmed that our vehicle's engine was indeed damaged due to the same rod bearings and crankshaft issue described in the recall. However, despite this clear evidence, we were informed that our vehicle's VIN was excluded from the recall repair. The technician who performed the diagnostic on our vehicle recommended a new short engine block, which is was concerning especially since it mirrors the known recall issue. I am requesting that the NHTSA urgently investigate this matter. I hope the NHTSA treats this issue with the utmost urgency and seriousness it warrants. The safety of Acura MDX owners is at stake, and immediate action is essential to prevent further incidents and ensure our safety. Thank you for your prompt attention to this critical matter. I await your swift response and resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
I am writing to bring to your immediate attention a critical safety issue with my 2016 Acura MDX, and the subsequent exclusion of my vehicle from a known recall that directly addresses the problems we are experiencing. Without any prior warning, we began hearing a fluttering sound coming from the engine whenever we accelerated. This noise progressively worsened and evolved into a pronounced knocking noise.Concurrently, the vehicle became increasingly sluggish and heavy, resulting in significant difficulty when accelerating. Despite these alarming symptoms, the vehicle's temperature gauge showed no changes, there was no smoke or unusual smells, and the check engine light did not activate. Gravely concerned for our safety, we promptly took the vehicle to our local mechanic for a thorough inspection.The diagnosis revealed significant engine damage, specifically to the connecting rod bearings and the crankshaft. Given the severity of the issue, we then brought the vehicle to the closest Acura dealership, Pohanka Acura. The service advisor informed us of a recall affecting the engine and rod bearings in the 2016 Acura MDX model. They also confirmed that our vehicle's engine was indeed damaged due to the same rod bearings and crankshaft issue described in the recall. However, despite this clear evidence, we were informed that our vehicle's VIN was excluded from the recall repair. The technician who performed the diagnostic on our vehicle recommended a new short engine block, which is was concerning especially since it mirrors the known recall issue. I am requesting that the NHTSA urgently investigate this matter. I hope the NHTSA treats this issue with the utmost urgency and seriousness it warrants. The safety of Acura MDX owners is at stake, and immediate action is essential to prevent further incidents and ensure our safety. Thank you for your prompt attention to this critical matter. I await your swift response and resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
I am writing to bring to your immediate attention a critical safety issue with my 2016 Acura MDX, and the subsequent exclusion of my vehicle from a known recall that directly addresses the problems we are experiencing. Without any prior warning, we began hearing a fluttering sound coming from the engine whenever we accelerated. This noise progressively worsened and evolved into a pronounced knocking noise.Concurrently, the vehicle became increasingly sluggish and heavy, resulting in significant difficulty when accelerating. Despite these alarming symptoms, the vehicle's temperature gauge showed no changes, there was no smoke or unusual smells, and the check engine light did not activate. Gravely concerned for our safety, we promptly took the vehicle to our local mechanic for a thorough inspection.The diagnosis revealed significant engine damage, specifically to the connecting rod bearings and the crankshaft. Given the severity of the issue, we then brought the vehicle to the closest Acura dealership, Pohanka Acura. The service advisor informed us of a recall affecting the engine and rod bearings in the 2016 Acura MDX model. They also confirmed that our vehicle's engine was indeed damaged due to the same rod bearings and crankshaft issue described in the recall. However, despite this clear evidence, we were informed that our vehicle's VIN was excluded from the recall repair. The technician who performed the diagnostic on our vehicle recommended a new short engine block, which is was concerning especially since it mirrors the known recall issue. I am requesting that the NHTSA urgently investigate this matter. I hope the NHTSA treats this issue with the utmost urgency and seriousness it warrants. The safety of Acura MDX owners is at stake, and immediate action is essential to prevent further incidents and ensure our safety. Thank you for your prompt attention to this critical matter. I await your swift response and resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11589623
Recall Date: May 20, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
See attachment for detailed explanation
Corrective Action:
See attachment for detailed explanation
Additional Notes:
See attachment for detailed explanation
Mfg Campaign: 11589394
Recall Date: May 17, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
See attachment for detailed explanation
Corrective Action:
See attachment for detailed explanation
Additional Notes:
See attachment for detailed explanation
Mfg Campaign: 11589394
Recall Date: May 17, 2024
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
See attachment for detailed explanation
Corrective Action:
See attachment for detailed explanation
Additional Notes:
See attachment for detailed explanation
Mfg Campaign: 11589394
Recall Date: May 17, 2024
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Clunking in the front suspension drivers side consistent with a broken strut housing... just like on our last 3 Acura MDX's that had breaks in the Super Handling All Wheel Drive magnetic shocks.
Corrective Action:
Clunking in the front suspension drivers side consistent with a broken strut housing... just like on our last 3 Acura MDX's that had breaks in the Super Handling All Wheel Drive magnetic shocks.
Additional Notes:
Clunking in the front suspension drivers side consistent with a broken strut housing... just like on our last 3 Acura MDX's that had breaks in the Super Handling All Wheel Drive magnetic shocks.
Mfg Campaign: 11588600
Recall Date: May 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11586389
Recall Date: May 1, 2024
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY:TAILGATE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11586389
Recall Date: May 1, 2024
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