Complaints & Recalls
Official Safety Recalls - Important!
44 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2014-2020 Acura MDX vehicles. Moisture may enter the tailgate lid light assembly and wiring harness, which can cause the interior and exterior lights to fail, including the lid lights, position lights, license plate lights and taillights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: FLI
Recall Date: Apr 17, 2025
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2014-2019 Acura MDX and 2017-2019 Acura MDX Sport Hybrid vehicles. Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: M49
Recall Date: Mar 28, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016-2018 Acura MDX, 2015-2019 Acura TLX and 2015-2017 Honda Accord vehicles, equipped with a 3.5L V6 engine. Particulates in fuel may adhere to the internal components of the fuel pump, reducing its performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N3X, P3W
Recall Date: Jan 29, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KA9, KB0
Recall Date: Jun 9, 2016
Consumer Complaints
427 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Corrective Action:
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Additional Notes:
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Mfg Campaign: 11196079
Recall Date: Apr 14, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Corrective Action:
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Additional Notes:
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Mfg Campaign: 11196079
Recall Date: Apr 14, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Corrective Action:
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Additional Notes:
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Mfg Campaign: 11195949
Recall Date: Apr 12, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Corrective Action:
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Additional Notes:
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Mfg Campaign: 11195949
Recall Date: Apr 12, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION HAS JERKS AND SLIPS. THESE PROBLEMS WERE ADDRESSED TO DEALERSHIP 4 TIMES AFTER PURCHASE. FIRST TWO VISITS THEY CHANGED TRANSMISSION SOFTWARE. EACH TIME TRANSMISSION WORKED WORSE THEN BEFORE UPDATE. ON 3 AND 4TH VISIT ANSWER WAS - "THIS IS ACURA'S DESIGN". ON JAN 21 CURRENT YEAR WHILE TRYING TO START FROM INTERSECTION TURNING TO THE RIGHT TRANSMISSION LOST ANY TRACTION/TORGUE FOR 1-2 SECONDS AFTER START MOVING. ENGINE RPM WENT UP TO 6-7 RPM WITHOUT ANY TRACTION TO THE WHEELS. THIS ALMOST LED TO THE ACCIDENT BUT TRUCK DRIVER MOVING STRAIGHT WAS ABLE TO BREAK IN AND CHANGE HIS TRAJECTORY. ON JAN 23D IT HAPPENED AGAIN ON STOP SIGN WHEN CAR REFUSED TO START FOR FEW SECONDS WHILE ENGINE RPM WAS IN ALMOST RED ZONE. BOTH HAPPENED ON COUNTRY ROAD. THESE WERE THE COLDEST WINTER DAYS (LESS THAN -20 F) AND TRANSMISSION ACTED WORSE. ALL OTHER TIME IT "JERKS" AND "SLIPS" INTERMITTENTLY DURING DRIVING WITHOUT CRUCIAL CONSEQUENCES SO FAR. ATTACHED IS SERVICE REPORT FROM 2D VISIT TO THE SERVICE WITHIN FIRST MONTH OF OWNERSHIP.
Corrective Action:
TRANSMISSION HAS JERKS AND SLIPS. THESE PROBLEMS WERE ADDRESSED TO DEALERSHIP 4 TIMES AFTER PURCHASE. FIRST TWO VISITS THEY CHANGED TRANSMISSION SOFTWARE. EACH TIME TRANSMISSION WORKED WORSE THEN BEFORE UPDATE. ON 3 AND 4TH VISIT ANSWER WAS - "THIS IS ACURA'S DESIGN". ON JAN 21 CURRENT YEAR WHILE TRYING TO START FROM INTERSECTION TURNING TO THE RIGHT TRANSMISSION LOST ANY TRACTION/TORGUE FOR 1-2 SECONDS AFTER START MOVING. ENGINE RPM WENT UP TO 6-7 RPM WITHOUT ANY TRACTION TO THE WHEELS. THIS ALMOST LED TO THE ACCIDENT BUT TRUCK DRIVER MOVING STRAIGHT WAS ABLE TO BREAK IN AND CHANGE HIS TRAJECTORY. ON JAN 23D IT HAPPENED AGAIN ON STOP SIGN WHEN CAR REFUSED TO START FOR FEW SECONDS WHILE ENGINE RPM WAS IN ALMOST RED ZONE. BOTH HAPPENED ON COUNTRY ROAD. THESE WERE THE COLDEST WINTER DAYS (LESS THAN -20 F) AND TRANSMISSION ACTED WORSE. ALL OTHER TIME IT "JERKS" AND "SLIPS" INTERMITTENTLY DURING DRIVING WITHOUT CRUCIAL CONSEQUENCES SO FAR. ATTACHED IS SERVICE REPORT FROM 2D VISIT TO THE SERVICE WITHIN FIRST MONTH OF OWNERSHIP.
Additional Notes:
TRANSMISSION HAS JERKS AND SLIPS. THESE PROBLEMS WERE ADDRESSED TO DEALERSHIP 4 TIMES AFTER PURCHASE. FIRST TWO VISITS THEY CHANGED TRANSMISSION SOFTWARE. EACH TIME TRANSMISSION WORKED WORSE THEN BEFORE UPDATE. ON 3 AND 4TH VISIT ANSWER WAS - "THIS IS ACURA'S DESIGN". ON JAN 21 CURRENT YEAR WHILE TRYING TO START FROM INTERSECTION TURNING TO THE RIGHT TRANSMISSION LOST ANY TRACTION/TORGUE FOR 1-2 SECONDS AFTER START MOVING. ENGINE RPM WENT UP TO 6-7 RPM WITHOUT ANY TRACTION TO THE WHEELS. THIS ALMOST LED TO THE ACCIDENT BUT TRUCK DRIVER MOVING STRAIGHT WAS ABLE TO BREAK IN AND CHANGE HIS TRAJECTORY. ON JAN 23D IT HAPPENED AGAIN ON STOP SIGN WHEN CAR REFUSED TO START FOR FEW SECONDS WHILE ENGINE RPM WAS IN ALMOST RED ZONE. BOTH HAPPENED ON COUNTRY ROAD. THESE WERE THE COLDEST WINTER DAYS (LESS THAN -20 F) AND TRANSMISSION ACTED WORSE. ALL OTHER TIME IT "JERKS" AND "SLIPS" INTERMITTENTLY DURING DRIVING WITHOUT CRUCIAL CONSEQUENCES SO FAR. ATTACHED IS SERVICE REPORT FROM 2D VISIT TO THE SERVICE WITHIN FIRST MONTH OF OWNERSHIP.
Mfg Campaign: 11195619
Recall Date: Apr 11, 2019
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE BRAKE PEDAL FAILED TO RESPOND AND THE CONTACT CRASHED INTO A PARKED VEHICLE. THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE DRIVER WAS SHAKEN UP BY THE INCIDENT, BUT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO RALLYE ACURA (1750 NORTHERN BLVD, ROSLYN, NY 11576, (516) 625-7070); HOWEVER, THE DEALER REFUSED TO INSPECT AND DIAGNOSE THE CAUSE OF THE BRAKE FAILURE. THE DEALER STATED THAT DUE TO THE AIR BAG DEPLOYMENT, THE COMPUTER SYSTEM WAS NOT AVAILABLE TO BE ACCESSED TO PROVIDE A TECHNICAL ANALYSIS. THE INSURANCE COMPANY WAS TO REPAIR THE COLLISION DAMAGES. THE MANUFACTURER HAD NOT ISSUED ANY BRAKE SYSTEM RECALLS FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE BRAKE PEDAL FAILED TO RESPOND AND THE CONTACT CRASHED INTO A PARKED VEHICLE. THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE DRIVER WAS SHAKEN UP BY THE INCIDENT, BUT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO RALLYE ACURA (1750 NORTHERN BLVD, ROSLYN, NY 11576, (516) 625-7070); HOWEVER, THE DEALER REFUSED TO INSPECT AND DIAGNOSE THE CAUSE OF THE BRAKE FAILURE. THE DEALER STATED THAT DUE TO THE AIR BAG DEPLOYMENT, THE COMPUTER SYSTEM WAS NOT AVAILABLE TO BE ACCESSED TO PROVIDE A TECHNICAL ANALYSIS. THE INSURANCE COMPANY WAS TO REPAIR THE COLLISION DAMAGES. THE MANUFACTURER HAD NOT ISSUED ANY BRAKE SYSTEM RECALLS FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE BRAKE PEDAL FAILED TO RESPOND AND THE CONTACT CRASHED INTO A PARKED VEHICLE. THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE DRIVER WAS SHAKEN UP BY THE INCIDENT, BUT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO RALLYE ACURA (1750 NORTHERN BLVD, ROSLYN, NY 11576, (516) 625-7070); HOWEVER, THE DEALER REFUSED TO INSPECT AND DIAGNOSE THE CAUSE OF THE BRAKE FAILURE. THE DEALER STATED THAT DUE TO THE AIR BAG DEPLOYMENT, THE COMPUTER SYSTEM WAS NOT AVAILABLE TO BE ACCESSED TO PROVIDE A TECHNICAL ANALYSIS. THE INSURANCE COMPANY WAS TO REPAIR THE COLLISION DAMAGES. THE MANUFACTURER HAD NOT ISSUED ANY BRAKE SYSTEM RECALLS FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Mfg Campaign: 11195368
Recall Date: Apr 10, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Corrective Action:
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Additional Notes:
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Mfg Campaign: 11194846
Recall Date: Apr 9, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Corrective Action:
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Additional Notes:
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Mfg Campaign: 11194846
Recall Date: Apr 9, 2019
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11194881
Recall Date: Apr 9, 2019
Honda (american Honda Motor Co.)
Defect Description:
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11194881
Recall Date: Apr 9, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
WE PURCHASED OUR 2016 ACURA MDX NEW, BACK IN 2016. STARTING IN 2018, WE BEGAN EXPERIENCING ISSUES WITH THE WAY THE VEHICLE CHANGED GEARS. WHEN WE ATTEMPTED TO ACCELERATE, IT WOULD NOT. THE TACHOMETER WOULD REV UP, AND THEN THE GEAR WOULD VIOLENTLY ENGAGE. WE TOOK IT IN MULTIPLE TIMES TO THE DEALERSHIP AND WERE ADVISED THAT THEY COULDN'T FIND ANYTHING WRONG. ON 1/8/19, WHILE MY WIFE WAS OUT OF TOWN, WE EXPERIENCED A "CATASTROPHIC FAILURE" OF THE TRANSMISSION, LITERALLY POUR OUT TRANSMISSION FLUID AND OTHER MECHANICAL PARTS OF THE TRANSMISSION AND LEAVING MY WIFE STRANDED OUT OF TOWN. WE WERE TOWED TO THE ACURA DEALERSHIP IN THE AREA, AND THE TRANSMISSION HAD TO BE COMPLETELY REPLACED. WE GOT THE VEHICLE BACK ABOUT A WEEK LATER ONLY TO DISCOVER THAT THE SAME SYMPTOMS THAT EVENTUALLY THAT LED TO THE CATASTROPHIC FAILURE ARE STILL ON GOING. I TOOK THE VEHICLE IN TO THE LOCAL ACURA DEALERSHIP AND MET WITH THE SERVICE MANAGER WHO ADVISED ME THAT THIS IS A KNOWN ISSUE WITH THE 9 SPEED TRANSMISSION, AND PRECISELY WHY ACURA REPLACED THIS TRANSMISSION WITH A NEW 10 SPEED TRANSMISSION IN THE LATER MODELS. THE SERVICE MANAGER ADDED THAT SINCE THERE WAS NO FIX, THERE WASN'T ANYTHING THEY COULD DO FOR ME AND REFERRED ME TO THE "CUSTOMER SERVICE" CORPORATE LINE. FOR WEEKS I WORKED WITH A CASE MANAGER TO REACH A REASONABLE RESOLUTION. MY ASK WAS TO EITHER 1) FIX THE KNOWN DEFECT IN MY TRANSMISSION, 2) EXTEND THE WARRANTY TO COVER THE EVENTUAL FAILURE OF THE TRANSMISSION, AGAIN, OR 3) BUY BACK THE VEHICLE. THEY CLOSED MY CASE YESTERDAY AND ADVISED ME THAT THERE'S NOTHING THEY CAN DO FOR ME DESPITE THIS AGAIN, BEING A KNOWN ISSUE. MEANWHILE, I'M STUCK WITH A LEMON. I DON'T HAVE FAITH IN THIS VEHICLE AND CERTAINLY DON'T FEEL SAFE WITH MY WIFE AND CHILDREN TRAVELING IN IT. ITS A MATTER OF TIME BEFORE IT BREAKS DOWN AGAIN, LEAVING US STRANDED. *JS
Corrective Action:
WE PURCHASED OUR 2016 ACURA MDX NEW, BACK IN 2016. STARTING IN 2018, WE BEGAN EXPERIENCING ISSUES WITH THE WAY THE VEHICLE CHANGED GEARS. WHEN WE ATTEMPTED TO ACCELERATE, IT WOULD NOT. THE TACHOMETER WOULD REV UP, AND THEN THE GEAR WOULD VIOLENTLY ENGAGE. WE TOOK IT IN MULTIPLE TIMES TO THE DEALERSHIP AND WERE ADVISED THAT THEY COULDN'T FIND ANYTHING WRONG. ON 1/8/19, WHILE MY WIFE WAS OUT OF TOWN, WE EXPERIENCED A "CATASTROPHIC FAILURE" OF THE TRANSMISSION, LITERALLY POUR OUT TRANSMISSION FLUID AND OTHER MECHANICAL PARTS OF THE TRANSMISSION AND LEAVING MY WIFE STRANDED OUT OF TOWN. WE WERE TOWED TO THE ACURA DEALERSHIP IN THE AREA, AND THE TRANSMISSION HAD TO BE COMPLETELY REPLACED. WE GOT THE VEHICLE BACK ABOUT A WEEK LATER ONLY TO DISCOVER THAT THE SAME SYMPTOMS THAT EVENTUALLY THAT LED TO THE CATASTROPHIC FAILURE ARE STILL ON GOING. I TOOK THE VEHICLE IN TO THE LOCAL ACURA DEALERSHIP AND MET WITH THE SERVICE MANAGER WHO ADVISED ME THAT THIS IS A KNOWN ISSUE WITH THE 9 SPEED TRANSMISSION, AND PRECISELY WHY ACURA REPLACED THIS TRANSMISSION WITH A NEW 10 SPEED TRANSMISSION IN THE LATER MODELS. THE SERVICE MANAGER ADDED THAT SINCE THERE WAS NO FIX, THERE WASN'T ANYTHING THEY COULD DO FOR ME AND REFERRED ME TO THE "CUSTOMER SERVICE" CORPORATE LINE. FOR WEEKS I WORKED WITH A CASE MANAGER TO REACH A REASONABLE RESOLUTION. MY ASK WAS TO EITHER 1) FIX THE KNOWN DEFECT IN MY TRANSMISSION, 2) EXTEND THE WARRANTY TO COVER THE EVENTUAL FAILURE OF THE TRANSMISSION, AGAIN, OR 3) BUY BACK THE VEHICLE. THEY CLOSED MY CASE YESTERDAY AND ADVISED ME THAT THERE'S NOTHING THEY CAN DO FOR ME DESPITE THIS AGAIN, BEING A KNOWN ISSUE. MEANWHILE, I'M STUCK WITH A LEMON. I DON'T HAVE FAITH IN THIS VEHICLE AND CERTAINLY DON'T FEEL SAFE WITH MY WIFE AND CHILDREN TRAVELING IN IT. ITS A MATTER OF TIME BEFORE IT BREAKS DOWN AGAIN, LEAVING US STRANDED. *JS
Additional Notes:
WE PURCHASED OUR 2016 ACURA MDX NEW, BACK IN 2016. STARTING IN 2018, WE BEGAN EXPERIENCING ISSUES WITH THE WAY THE VEHICLE CHANGED GEARS. WHEN WE ATTEMPTED TO ACCELERATE, IT WOULD NOT. THE TACHOMETER WOULD REV UP, AND THEN THE GEAR WOULD VIOLENTLY ENGAGE. WE TOOK IT IN MULTIPLE TIMES TO THE DEALERSHIP AND WERE ADVISED THAT THEY COULDN'T FIND ANYTHING WRONG. ON 1/8/19, WHILE MY WIFE WAS OUT OF TOWN, WE EXPERIENCED A "CATASTROPHIC FAILURE" OF THE TRANSMISSION, LITERALLY POUR OUT TRANSMISSION FLUID AND OTHER MECHANICAL PARTS OF THE TRANSMISSION AND LEAVING MY WIFE STRANDED OUT OF TOWN. WE WERE TOWED TO THE ACURA DEALERSHIP IN THE AREA, AND THE TRANSMISSION HAD TO BE COMPLETELY REPLACED. WE GOT THE VEHICLE BACK ABOUT A WEEK LATER ONLY TO DISCOVER THAT THE SAME SYMPTOMS THAT EVENTUALLY THAT LED TO THE CATASTROPHIC FAILURE ARE STILL ON GOING. I TOOK THE VEHICLE IN TO THE LOCAL ACURA DEALERSHIP AND MET WITH THE SERVICE MANAGER WHO ADVISED ME THAT THIS IS A KNOWN ISSUE WITH THE 9 SPEED TRANSMISSION, AND PRECISELY WHY ACURA REPLACED THIS TRANSMISSION WITH A NEW 10 SPEED TRANSMISSION IN THE LATER MODELS. THE SERVICE MANAGER ADDED THAT SINCE THERE WAS NO FIX, THERE WASN'T ANYTHING THEY COULD DO FOR ME AND REFERRED ME TO THE "CUSTOMER SERVICE" CORPORATE LINE. FOR WEEKS I WORKED WITH A CASE MANAGER TO REACH A REASONABLE RESOLUTION. MY ASK WAS TO EITHER 1) FIX THE KNOWN DEFECT IN MY TRANSMISSION, 2) EXTEND THE WARRANTY TO COVER THE EVENTUAL FAILURE OF THE TRANSMISSION, AGAIN, OR 3) BUY BACK THE VEHICLE. THEY CLOSED MY CASE YESTERDAY AND ADVISED ME THAT THERE'S NOTHING THEY CAN DO FOR ME DESPITE THIS AGAIN, BEING A KNOWN ISSUE. MEANWHILE, I'M STUCK WITH A LEMON. I DON'T HAVE FAITH IN THIS VEHICLE AND CERTAINLY DON'T FEEL SAFE WITH MY WIFE AND CHILDREN TRAVELING IN IT. ITS A MATTER OF TIME BEFORE IT BREAKS DOWN AGAIN, LEAVING US STRANDED. *JS
Mfg Campaign: 11193930
Recall Date: Apr 4, 2019
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AT ACCELERATED SPEED ON THE INTERSTATE THE CAR STALLS AND RPMS GO UP. THE LAST TIME IT HAPPENED THE ENGINE LIGHT CAME ON. I PULLED OVER AND TURNED IT OFF FOR A FEW MINUTES. WHEN I TURNED IT BACK ON THE LIGHT WAS OFF AND THE RPMS WERE NORMAL. I TOOK IT TO THE DEALERSHIP AND THEY FOUND NOTHING WRONG. THIS HAS HAPPENED AT LEAST 6 TIMES.
Corrective Action:
AT ACCELERATED SPEED ON THE INTERSTATE THE CAR STALLS AND RPMS GO UP. THE LAST TIME IT HAPPENED THE ENGINE LIGHT CAME ON. I PULLED OVER AND TURNED IT OFF FOR A FEW MINUTES. WHEN I TURNED IT BACK ON THE LIGHT WAS OFF AND THE RPMS WERE NORMAL. I TOOK IT TO THE DEALERSHIP AND THEY FOUND NOTHING WRONG. THIS HAS HAPPENED AT LEAST 6 TIMES.
Additional Notes:
AT ACCELERATED SPEED ON THE INTERSTATE THE CAR STALLS AND RPMS GO UP. THE LAST TIME IT HAPPENED THE ENGINE LIGHT CAME ON. I PULLED OVER AND TURNED IT OFF FOR A FEW MINUTES. WHEN I TURNED IT BACK ON THE LIGHT WAS OFF AND THE RPMS WERE NORMAL. I TOOK IT TO THE DEALERSHIP AND THEY FOUND NOTHING WRONG. THIS HAS HAPPENED AT LEAST 6 TIMES.
Mfg Campaign: 11187377
Recall Date: Mar 17, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Corrective Action:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Additional Notes:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Mfg Campaign: 11186341
Recall Date: Mar 13, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Corrective Action:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Additional Notes:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Mfg Campaign: 11186341
Recall Date: Mar 13, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Corrective Action:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Additional Notes:
CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.
Mfg Campaign: 11186341
Recall Date: Mar 13, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Corrective Action:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Additional Notes:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Mfg Campaign: 11184987
Recall Date: Mar 7, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Corrective Action:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Additional Notes:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Mfg Campaign: 11184987
Recall Date: Mar 7, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Corrective Action:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Additional Notes:
WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. ALL OF THIS HAPPENED WHILE IN MOTION. THE WORST OF THIS HAPPENED ON 07/30/2018 BUT VARIATIONS OF THIS OCCURRED PRIOR TO THAT.
Mfg Campaign: 11184987
Recall Date: Mar 7, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2016 ACURA MDX. WHILE DRIVING 40 MPH ON THE HIGHWAY, THE CONTACT SMELLED SMOKE WHEN THE HEATER WAS ACTIVATED. THE CONTACT EXITED THE HIGHWAY, PARKED, AND EXITED THE VEHICLE. SMOKE AND FLAMES ENGULFED THE VEHICLE FROM UNDERNEATH THE FRONT PASSENGER SIDE. THE POLICE ARRIVED SHORTLY AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED BY THE TIME THE FIRE DEPARTMENT ARRIVED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED. THE CONTACT'S INSURANCE COMPANY CONTACTED THE MANUFACTURER TO SCHEDULE AN APPOINTMENT TO DETERMINE THE CAUSE OF THE FIRE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000.
Corrective Action:
TL* THE CONTACT OWNED A 2016 ACURA MDX. WHILE DRIVING 40 MPH ON THE HIGHWAY, THE CONTACT SMELLED SMOKE WHEN THE HEATER WAS ACTIVATED. THE CONTACT EXITED THE HIGHWAY, PARKED, AND EXITED THE VEHICLE. SMOKE AND FLAMES ENGULFED THE VEHICLE FROM UNDERNEATH THE FRONT PASSENGER SIDE. THE POLICE ARRIVED SHORTLY AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED BY THE TIME THE FIRE DEPARTMENT ARRIVED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED. THE CONTACT'S INSURANCE COMPANY CONTACTED THE MANUFACTURER TO SCHEDULE AN APPOINTMENT TO DETERMINE THE CAUSE OF THE FIRE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000.
Additional Notes:
TL* THE CONTACT OWNED A 2016 ACURA MDX. WHILE DRIVING 40 MPH ON THE HIGHWAY, THE CONTACT SMELLED SMOKE WHEN THE HEATER WAS ACTIVATED. THE CONTACT EXITED THE HIGHWAY, PARKED, AND EXITED THE VEHICLE. SMOKE AND FLAMES ENGULFED THE VEHICLE FROM UNDERNEATH THE FRONT PASSENGER SIDE. THE POLICE ARRIVED SHORTLY AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED BY THE TIME THE FIRE DEPARTMENT ARRIVED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED. THE CONTACT'S INSURANCE COMPANY CONTACTED THE MANUFACTURER TO SCHEDULE AN APPOINTMENT TO DETERMINE THE CAUSE OF THE FIRE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000.
Mfg Campaign: 11184352
Recall Date: Mar 5, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
THERE WERE A NUMBER OF INCIDENTS PRIOR TO 16 FEBRUARY 2018 WHERE THE CARE JERKED WHILE COMING TO A STOP AND HESITATED ON ACCELERATION POSSIBLY RELATED TO TRANSMISSION MISSHIFTING. WE TOOK OUR CAR INTO AN ACURA DEALER ON 16 FEBRUARY 2018 BUT THE ISSUE WAS NOT RESOLVED.
Corrective Action:
THERE WERE A NUMBER OF INCIDENTS PRIOR TO 16 FEBRUARY 2018 WHERE THE CARE JERKED WHILE COMING TO A STOP AND HESITATED ON ACCELERATION POSSIBLY RELATED TO TRANSMISSION MISSHIFTING. WE TOOK OUR CAR INTO AN ACURA DEALER ON 16 FEBRUARY 2018 BUT THE ISSUE WAS NOT RESOLVED.
Additional Notes:
THERE WERE A NUMBER OF INCIDENTS PRIOR TO 16 FEBRUARY 2018 WHERE THE CARE JERKED WHILE COMING TO A STOP AND HESITATED ON ACCELERATION POSSIBLY RELATED TO TRANSMISSION MISSHIFTING. WE TOOK OUR CAR INTO AN ACURA DEALER ON 16 FEBRUARY 2018 BUT THE ISSUE WAS NOT RESOLVED.
Mfg Campaign: 11183849
Recall Date: Mar 4, 2019
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Focus: Lemon Law, Personal Injury
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