Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Zero Motorcycles Inc.
Safety Issue:
Zero Motorcycles Inc. (Zero) is recalling certain 2018 S ZF13.0, S ZF7.2, SR ZF14.4, DS ZF13.0, DSR ZF14.4, FX ZF7.2, and FXS ZF7.2 motorcycles. The information on the Vehicle Emission Control Information (VECI) Label may indicate the wrong model year. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SV-ZMC-017-380
Recall Date: Nov 28, 2017
Consumer Complaints
6 ComplaintsZero Motorcycles Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Corrective Action:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Additional Notes:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Mfg Campaign: 11467485
Recall Date: Jun 4, 2022
Zero Motorcycles Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Corrective Action:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Additional Notes:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Mfg Campaign: 11467485
Recall Date: Jun 4, 2022
Zero Motorcycles Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Corrective Action:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Additional Notes:
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
Mfg Campaign: 11467485
Recall Date: Jun 4, 2022
Zero Motorcycles Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Corrective Action:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Additional Notes:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Mfg Campaign: 11221117
Recall Date: Jun 19, 2019
Zero Motorcycles Inc.
Defect Description:
ENGINE
Potential Consequences:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Corrective Action:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Additional Notes:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Mfg Campaign: 11221117
Recall Date: Jun 19, 2019
Zero Motorcycles Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Corrective Action:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Additional Notes:
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
Mfg Campaign: 11221117
Recall Date: Jun 19, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury